Rated 3 out of 5 by jscott01 Underwhelming
Beds were uncomfortable.
Room was okay.
Restaurants were okay, but service was poor.
April 8, 2013
Rated 2 out of 5 by Pepe beaten up rooms.
Initial room had the window open to mask the smell. Everything is tired and run down.
March 29, 2013
Rated 5 out of 5 by Richard59 This hotel has great features
March break with kids "Awesome"
March 14, 2014
Rated 5 out of 5 by Beckster309 Close to Everything!
Great hotel for downtown Toronto. EAsy access to shopping and business pleasure.
November 15, 2013
Rated 5 out of 5 by RMEBrown Great Hotel, Great Location
One of the best properties in Toronto! Great Executive lounge on 43rd, great staff!
August 18, 2012
Rated 4 out of 5 by Jbmundy Solid & Professional
The Sheraton Centre is an older hotel but well-run with very good customer service.
January 11, 2013
Rated 5 out of 5 by toronto2013 This hotel always meets our needs
We've always been received by pleasant staff who are very accommodating!
March 12, 2013
Rated 5 out of 5 Hotel has the best staff and location
This hotel is great for business / family / theater / dinning / shopping.
January 1, 2014
Rated 1 out of 5 this hotel has few room features
The room lack any refrigeration for guest purchases and is very basic in offering
June 16, 2013
Rated 4 out of 5 by baines excellent sevice
we stayed here 2 times. good recognition for platinum spg status. excellent staff
August 17, 2012
Rated 2 out of 5 by Missantarctica5 Room too hot; problem with rate
The temperature in this room (south tower) did not go below 24C while we were there, although I set the thermostat at 18.5 (the lowest setting) and the noisy fan ran constantly. It was very uncomfortable for sleeping. I am not the first to identify this problem, as I have since learned on TripAdvisor. I have stayed at this location many times, but always on the Nathan Phillips Square side and did not have this problem.
I booked a special rate promoted by SPG and as I expected there to be four in our party, paid $20 extra for each extra guest. One of us could not get away in the end, so there were only three of us. I mentioned this at check-in, but was told that the rate could not be changed. Why not? If the extra charge is to account for extra towels, tea, coffee, cups, water bottles, etc. then I should not have been charged, as there were only three of us. AND the room came with only 3 towels, two coffee filters, two tea bags and two coffee cups, so it was a good thing that there were only three of us, one coffee drinker and one tea drinker. Next time I will book for only two people and add any extra people on at check-in.
It was obvious that underneath the bed had not been vacuumed in a long time.
December 23, 2012
Rated 4 out of 5 by Sky13 Very nice hotel
The staff are very courteous and my room was very spacious and quiet.
December 12, 2012
Rated 4 out of 5 by Daveb2 Great staff
Usual high standard of Sheraton hotel with excellent friendly and helpful staff.
August 13, 2012
Rated 2 out of 5 by MET1118 Disappointed
broken curtain, garbage in bathroom, previous guest's apple charger left in room
January 31, 2013
Rated 5 out of 5 by Chef98 Awesome
Stay was fantastic. Especially that guy Scott Labron. Awesome, simply awesome.
October 8, 2013
Rated 4 out of 5 by Mick05 Sheraton, Toronto
Very central, high standard in order of service, rooms, breakfest, fitness etc.
October 16, 2012
Rated 2 out of 5 by Spynman A bad experience this time around
mattress was broken, sheets were not properly done, vent in bathroom was noisy.
November 24, 2012
Rated 2 out of 5 by seanatkgh This hotel fell way short of my expectations
I stayed at this hotel for 5 nights. The bed was not comfortable and the walls seemed to be paper thin as I could clearly hear the conversations in the room next to mine. The cable TV was constantly going "scrambled" which made it hard to relax while watching TV. The hotel offers a $5 coupon for each night I did not receive any Housekeeping services. I received 1 coupon for 4 nights of not using Housekeeping. On thursday night, the room rate went up considerable but the hotel allowed a party on the second floor to play music so loud that it vibrated through my room and I was on the fourth floor! Complaints to the front desk staff did nothing to resolve the issue until close to 11:00 PM when it did finally stop. On my final day, after paying for valet parking for the entire time of my stay, and not using it, it took the valet staff over an hour to deliver my car while I waited for it out front.
One final note is that I find it ridiculous that a hotel chain, like the Sheraton, would charge extra for the use of internet in the room. Lesser quality hotels offer this as a free service and rightly so.
I think the Sheraton could do much more to make their guests feel more comfortable and relaxed while travelling.
December 10, 2013
Rated 5 out of 5 by esm2012 Convemient location - good price
Would recommend to stay in this hotel - good location - easy access to subway.
April 26, 2013
Rated 2 out of 5 by cruiser Christmas Eve get away stay
We stayed for one night on the 24th for a Christmas get away at the Sheraton Center. The hotel was heavily occupied by displaced families due to the ice storm. There were two problems. The first was the Hot Tub. This has been our second stay at this hotel since Early August. At that time the Hot tub was not working correctly, and was not hot. On this occasion it still has the same problem. For a hotel of this calibre this is not nearly good enough. It was a cold night and we needed to warm up, what better place than a nice hot tub. No such luck. I would put it down to a one of experience except we have the previous stay to compare it to with the same problem.
The second issue was the room. It was 3946 in the corner. There is an apparent equipment room behind the wall beside the bed. NOISE..all night. The noise was not noticeable until we turned off the TV and settled in for the night. This is on the Club floor for which we paid extra. For the extra we had free wifi and free breakfast and all the noise we could handle. The free breakfast was in lieu of the club lounge which was not available. If you check my records you will see we make a habit of staying at Sheraton properties. This stay was well below standard.
December 27, 2013
Rated 2 out of 5 by Alba Bad weekend
Fire alarms going off at 3 in the morning and no hot water the following day.
January 28, 2013
Rated 4 out of 5 by jtworldwide Nice property -- Great location
This is a nice hotel for anyone doing business or enjoying downtown Toronto.
June 7, 2013
Rated 3 out of 5 by beza9019 Friendly welcome
Blesilda working at reception at Club Level was extremely nice and friendly.
May 3, 2012
Rated 4 out of 5 by voegelchen ok for this price
no free wireless internet
exterior few is not so nice
breakfast to expensive
April 3, 2013
Rated 3 out of 5 by Whywhy Hotel is OK
Would not recommend. Probably OK for a hockey team in town for a tournament.
February 8, 2013
Rated 3 out of 5 by Cojackson Disappointed
First off I want to say that this hotel is in an excellent location. As for both of my experiences there in the last month... that's about it.
First off the line up to check in was the WORST that I have ever seen. It took 25 minutes to work through, however I could see past that. Secondly, I had forgotten my toothbrush and had requested one from the front desk. 30 minutes after I requested it and it hadn't arrived, I called down to see if it was on it's way, and was obviously forgotten about. I was not offered an apology for the delay, just that it should be there "any time now". At the same time I mentioned that our room did not have any hot water, at which I was met with "You and anything below the 25th floor". At no point was I offered an apology for the inconvenience or a possible timeframe that the issue would be corrected, just that "we're working on it".
As a fairly relaxed guest in most cases, I could easily ignore all of these situations if someone had made me feel that they cared about the inconveniences.
As an individual that tries to be loyal to the Starwood brand, I did feel that this experience was quite disappointing and not at all what I am used to when staying at other Starwood properties.
December 6, 2011
Rated 4 out of 5 by Hermit Rip off
Outrages price for wifi connection. Even cheap coffee shops have free wifi.
January 14, 2013
Rated 5 out of 5 by TopStarGuest Great Club Lounge Service
This property is great over all, however, elevators were a mess this week.
May 31, 2013
Rated 5 out of 5 by Chefy Great Location
Loved every minute of my stay. Outlet's had fantastic food and service. ;)
April 29, 2013
Rated 5 out of 5 by Grab50 Short by Great Stay
- in town on short business stay, staff was great and made me feel welcome
May 19, 2013