Rated 5 out of 5 by Mable1 Very convenient to downtown
Easy to walk to RogersCentre etc.
August 11, 2014
Rated 5 out of 5 by Koala123 This hotel is Excellent
Great rooms, excellent gym facility, very good restaurants, beautiful executive lounge (best I've seen to date), AMAZING staff - Muller and Blesinda from the Club Lounge are awesome!
May 3, 2012
Rated 5 out of 5 by tokiogaijin Great front desk staff
Love this hotel. The BEST location in Toronto across from city hall. (hoped to get a glimpse of Rob Ford) Great views on the top floors of the islands and the CN Tower.
Front desk are always helpful and friendly when I check in and they have the power (meaning they can do something on the spot rather than get back to me) and sense to make things right (proactive to solve the situation rather than just give an apology)if you have an issue/problem. My issues had nothing to do with the hotel (to do with a guest) yet the front desk staff Steven went out of his way to make my stay pleasurable and memorable and helped me with the situation.
The exec floor seems to be more strict on the number of guests allowed per room which actually makes it more relaxing.
April 11, 2014
Rated 2 out of 5 by peteeye Sheraton Toronto disappoints... again
The hotel continues to look old and run down in places -- rugs in hallways are stained and ripped in places. But nothing beats the experience I had checking in -- When checking in, I asked if there was an upgrade available, since I'm a gold member. According to the desk agent, there was a Club Room available; When I inquired about the breakfast and evening offerings, I was informed that I would need to pay an additional $60! Why? Because, apparently, the upgrade was valid for the room only. When I asked again to confirm, the agent got quite defensive and offered to call a manager to confirm the policy. The funniest thing -- they included a card in with my key detailing all the benefits of the Club room that I wasn't getting!
April 16, 2013
Rated 5 out of 5 by Swag50 The Staff are great
I travel a fair amount with most of my travels taking me to the Toronto area. Whenever I'm in Toronto I always make a point of staying at the Sheraton Centre. It feels like home. The staff remember me by name and make me feel welcome. In particular the staff in the club lounge are the best. I've come to know them by name and look forward to seeing them. Blesilda (Club Lounge Receptionist) is amazing. She goes out of her way to make your stay a pleasant one. That smile and "have a nice day" is a great way to start the day (she does this with all the guests).
December 13, 2012
Rated 4 out of 5 by Soza Frequent Guest
I stay at the Sheraton all of the time because I have an spg. rewards card and I find that I can redeem my points quite frequently. The hotel is always clean and very comfortable. It is also walking distance to the ballet, the CN station , Queen West, and the Eaton Centre.
There was an incident last winter when too many young guests at a conference were having a loud party in the halls. The management did handle it but it was very upsetting and disruptive. I make sure that I do not stay on a "party floor" when I stay .there.
July 28, 2014
Rated 2 out of 5 by PlatinumNot Overly busy?
Despite being contacted prior to arrival and requesting a King Bed we were booked into a room with two Queens, got switched to a room with a King in the very end of the top floor and it appears this room is barely ever used. Carpet outside was covered in ceiling tile dirt and dust, no bathrobe etc. Will avoid this hotel in the future.
June 9, 2014
Rated 1 out of 5 by Denby This hotel is living in the 1980s - it is actually 2013
No satisfactory guest arrival (we had to get all our luggage to reception - do not expect service after 11pm!) The room phones are so difficult to use you may as well ring via your own cell phone - even guest services could not simplify their operation. There is no hotel 'guest book' in the rooms - you have to use the TV to locate hotel services ( hint - go back to the book it works every time). The in room TV cable service rates a very low score as it froze every 5 to 10 minutes. The hotel spa closes very early so do not expect a reasonable service from that. I have stayed in Sheraton hotels in several countries - Australia, England and across the USA the Toronto Sheraton Centre on a scale of 1 to 10 rates a minus 3. Be warned!
July 19, 2013
Rated 3 out of 5 by FFRibeiro Room Comfort
To whom this may concern, I have been living at the Sheraton in Toronto since July of last year, almost 10 months. Over the last 2 months the service in the hotel has significantly declined. In addition to broken televisions in my rooms, the occasional hair on my bed sheets, and difficult time checking in I have received little to no special attention. Furthermore, I have not been upgraded to a suite for a single stay. As a platinum member, and for the amount of business I have provided the hotel this is truly unacceptable.
April 11, 2014
Rated 3 out of 5 by NickforReview This hotel's gym is not geared towards guests
Got to the gym - which is what drew me to the hotel. No lockers available for briefcase as they were taken up by families and their kids who were using the pool not the gym. Equipment was defective - no doubt kids playing on the machines.
August 7, 2014
Rated 4 out of 5 by tc1963 Sheridan Toro Queen st.
The room was temperate was too hot. I set the room at 65F , but the lowest the room could reach was 70 C in the 5 days I stayed.
I did not complain to staff, but the first 2 days I didn't sleep well. There was also an old Microware left close to my door at end of hall for at least 2 days which I thought was not really nice to see. I will stay here again.
August 5, 2014
Rated 4 out of 5 by Apan The hotel's location is superb!
We experienced one of the hottest months in Toronto's history and the swimmingpool of this hotel was heavenly!
Our room at the 40th floor didn't match up to our expectations. It was small, not well cleaned and the interior felt somewhat outdated and old. On the other hand we were extremely satisfied with the view. We faced the south and could see CN Tower perfectly from the big windows.
We were also very pleased with the front desk staff since they were very service minded and friendly. The breakfast staff in the restaurant and the staff in the luggage storage were unfortunately the opposite.
The staff in the Club Lounge however met our expectations and our children even draw one of them personalized thank you cards at our departure.
July 27, 2012
Rated 3 out of 5 by SThi Club Lounge disappointing
The room was okay. Bed was not really comfortable.
The club lounge was a big disappointment. I see on the website there should be cold meats platter but there was none of that. Just cold hard boiled eggs and bread and fruit. I didn't use it for breakfast except the first day.
However, the service was good once they picked up the phone. I had to let it ring for a long time. The first time I called, I gave up and hung up. But once I made a request, the service was prompt.
The swimming pool was the best part of the hotel.
July 27, 2014
Rated 4 out of 5 by traveler1212 mostly good
We stayed here as we have in the past. Check in staff is very nice and helpful. Concierge not so much....wish I'd gotten his name, but he just had an air about him that was just not what you expect from someone whose job is to HELP you....The room was nice....we had a problem with VERY loud music being played down the hall at night, and the security came right up and took care of it, which was great. Biggest complaint.....$45 PER DAY for parking???? That made a decent room rate not so decent. I would have thought twice if I'd known that was the rate
March 1, 2012
Rated 4 out of 5 by Saucy83 Hotel is good - bad sleep and no explanation for parking
The hotel was a fairly good hotel. We spent two nights in the hotel.
The first night the fire alarm went off and there was no explanation as to what had happened and no real acknowledgement of the nuisance this caused guests at 3am.
The second thing would be the parking. We drove into the hotel and there was no indication where the parking for the hotel was. Someone came and valet parked our car without us knowing where to park we allowed this and it cost us $50 per night. As guests spending the night and enough money to stay here there should have been more of an indication as to where we could park that would not have cost $50 a day as we only took our car out once the entire time we were here.
Other than those two complaints the hotel was clean and staff was mostly friendly. Hotel was close to everything downtown, great location.
August 1, 2014
Rated 1 out of 5 by UnhappyCustomer Wrong rooms, check-in not ready by 4pm, mischarged credit card
1. Hotel caused disruption of business by not having rooms ready at 5:30PM which surpasses any imaginable regular check-in time, causing my clients (2 rooms) to be held up from a working weekend as well as inconveniencing them from business. Highly unacceptable and not tolerable in ANY circumstance to impact business due to service errors.
2. Not keeping their word on check-in times and room types even after both verbal and written confirmation (downgraded both rooms and neither adhered to the check-in time in the email which was 3pm), and
3. Mischarging my credit card twice with charges that are not authorized (my credit card was never even provided - my clients checked in with their own cards, yet they charged mine incorrectly - twice).
February 24, 2013
Rated 2 out of 5 by PapaJohnJ You can do better
The TV didn't work. After 2 visits to correct the problem, it was replaced. The air conditioning was too noisy. After 2 visits to correct, it was still too noisy. We couldn't sleep at night because of it. One repair man said that's the way they are and offered us ear plugs. The hot water tap leaked and required an adjustment. The carpet was dirty. It should have been cleaned a long time ago. When we called about these problems we were told 'someone will be right up'. They didn't arrive in some cases until 45 minutes later - we had gone to bed. It sets the wrong expectation. We had hoped for a much better stay from a world class hotel.
June 23, 2014
Rated 4 out of 5 by Marrick Amazing staff, great amenities and best sleep :)
This hotel has all the amenities you are looking for: a big pool (can be used in both winter and summer), a fully equipped gym (one of the best gyms you can find in hotels in general) and most importantly it has the best mattresses for a very comfortable sleep.
The staff is amazing, very caring, very helpful and very friendly. after almost a year of staying at the Sheraton now, it's like my second family. Plus it's close to the Toronto downtown airport and very central, in the middle of the entertainment district, close to all food places and attractions. Very convenient and affordable for business travellers and people on vacation. I would recommend it for a comfortable and a pleasant stay.
July 14, 2014
Rated 1 out of 5 by FrequentTraveller2014 Room temp stops sleep
When I'm travelling for work, I'm looking for two things: location and a good nights sleep. My challenge with this property is it consistently has heat control problems. This is my second time where I'm in a room where the heat controls simply don't do anything. Spent the night in 23C/75F and high humidity - all night long! The HVAC in this hotel has definite issues.
May 30, 2014
Rated 3 out of 5 by Ryan4711 Can't get a copy of my bill
I just called the hotel for a third time and still no bill. I understand the environmental initiative in terms of not printing bills but this has been unnecessary. When I asked for a bill at check-out, I was told it would be e-mailed to me. It was not and I have called 3 days in a row looking for it and still not received with absolutely no follow up. In the future, I will insist on getting a printed copy. I am a very regular customer (20-25 nights per year) but this level of service has me considering whether I should look at other options.
July 27, 2012
Rated 5 out of 5 by OhioAngela This hotel met my expectations
My stay was very comfortable and met my expectations. My only disappointment was there was no mini refrigerator in my room. Your team was wonderful and accomodating. Thank you!
June 12, 2014
Rated 1 out of 5 by Normster24 over rated hotel
This Hotel stay did not meet my expectations.
July 22, 2014
Rated 4 out of 5 by Sandra24 Poor service
I have stayed in Sheraton Hotels all over the world and this was a disappointment. The staff were so busy that they were sometimes abrupt. We were told that a parcel they we were expecting had not been delivered. We eventually manage to locate it ourselves in the Fed Ex office. I watched the doorman seeing me struggle with 2 cases not offer any help. This was pointed out to a manager who said he would be e mailing me. He never did so I also asked for a glass of orange juice in the business lounge and was told that they were not allowed to serve that in the afternoon. Terrible customer service, not the usual Sheraton standard of service
June 19, 2014
Rated 4 out of 5 by Alibates2 Was good but there is room for improvement
First, the line for check in and check out is long and hard to find. Hotel was beautiful and well maintained. TV in room was smaller than other hotels. I wish rooms had memory foam pillows as an option. Internet in room on club level was sporadic. one night in the middle of the week the connection was so slow that I could not get connected. Other nights it was slow but I was still able to connect. Selection of food on in the club lounge was good but limited. Hard boil eggs were cold. Would prefer more options that are hot like scrambled eggs and bacon. Meeting rooms were a nice temperature and not too cold. That was nice.
June 30, 2014
Rated 5 out of 5 by mafli Visiting AMC at Toronto
I attended the AMC conference in April 2014.
The location of the hotel is next to Eaton Center in downtown Toronto. So it is perfect.
I had a nice room on the 24th floor. The room was in excellent condition, everything very clean and tidy, nothing to complain at all. The bed was very comfy, too.
The conference was in the ballrooms of the hotel. The rooms where great and the services, too.
The overall experience was very good. You might pay a premium for the hotel but it is worth it.
April 18, 2014
Rated 5 out of 5 by Rocket55 Great central location
Close to all major attractions
August 7, 2014
Rated 5 out of 5 by daisycia Great location resonable price for downtown Toronto
My husband and I always have a great time and experience when in Toronto,staying at the Sheraton downtown just completes the enjoyment.
Great Staff always very helpful and with a smile.We feel the location is central for walking to many attractions and easily accessible when coming into the city.
Very very comfortable beds which insures a great sleep after a long exciting day.The upgrade cost we feel allows for great savings since it also includes coffee,lattes,mocha lattes,espresso ,tazo tea, cold bottled water and fruit all day fantastic.............my husbands loves a good espresso with a great view so will be returning for another great weekend soon.
June 30, 2014
Rated 3 out of 5 by Mikec12 Follow up stay for previous stay problems
our Stay Friday August. 1st We were able to check in the hotel early which was very appreciated considering the Carabana Festivities, the number of people in the downtown area and also the fact that we were travelling early the next day for 7 hours. The accommodations for the most part were very nice and comfortable with the exception of the TV which was not working (no signal) and that we reported to the front desk for the first time at 1:00 p.m.
However given the crowds of people, lines ups for restaurants etc... we decided to dine early and spend the evening in the room and retire early. We had hoped to watch some programs but the TV problem persisted (none - no signal) and was reported to staff 3 more times, the last being 8:00 p.m. We were advised that the Supervisory would be called and they would contact the cable company. At 10:00 p.m. we gave up & retired for the night.
Seems we are cursed to have a complete stay with full service at the Toronto Sheraton.
On the plus side we were not in anyway disturbed by noise from any of the partiers do to the excellent security measures in place.
August 6, 2014
Rated 3 out of 5 by Jbattle2 Merely Average
First off let me say that the reservations agents at Starwood are second to none. It's alway great dealing with them. The front desk staff at this hotel are also generally excellent.
I was aware that the fitness facilities were being renovated and as such the workout area may not be great. Fair enough. But no one even remotely hinted to us the pool would be closed (cue the dissapointed little girl who was promised a swim in return for being good on the trip in). It would have been nice to know the pool was closed ahead of time and not have to find out on our own.
Our room itself reeked of smoke and the box spring was broken in the bed. There always seems to be one issue or another with the rooms at this hotel. The previous stay it was no a/c. They are definitely somewhat tired and in need of overhaul. The desk staff were very helpful in sorting things out but why is it that everytime we stay here there is an issue with our room?
The restaurant on the second level is very nice and the service and food at breakfast is always good. The restaurant/bar on the street level is quite another thing though. Anytime we've been in it the service has ranged from indifferent to surly. The food is mediocre and expensive for what it is.
The Club level is not worth it in my experience. A nice view but the complimentary food in evening and morning is not anything special. Throughout the day the only amenities there are a view and coffee. Better to spend the upgrade cost on a meal at a nearby restaurant.
Much has been made of the great location and it is a great location but there are alternative hotels very close by that may offer better.....
December 9, 2011
Rated 4 out of 5 by filth guest
it was a nice place to stay the only promlem i had was i could not get the temp of room below 76 i had the room temp set at 65 full fan it just would not drop, otherwise it was good
August 6, 2014