Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
  • Carte

Chambres et tarifs

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Enfants/chambre

Ces informations nous permettent de trouver les chambres qui correspondent le mieux aux exigences de votre réception et de préparer votre arrivée.

Reportez-vous aux conditions et détails des chambres pour plus d'informations concernant les frais applicables pour les lits d'appoint et les personnes supplémentaires.

Politique relative au programme tarifaire familial

Le séjour des enfants de moins de 17 ans est gratuit lorsqu'ils dorment dans les lits déjà présents dans la chambre. Les lits d'appoint pour adultes et enfants peuvent entraîner des frais supplémentaires. Les lits bébé sont gracieusement mis à disposition.

Politique relative à l'âge requis

Les hôtes doivent avoir au moins 18 ans et présenter une pièce d’identité en cours de validité pour réserver une chambre. Sont acceptés comme justificatifs les pièces d'identité officielles avec photo (délivrées par un État, une province ou une fédération).

Rated 3.5 out of 5 by 1633 reviewers.
Rated 5 out of 5 by vacation have stayed at this hotel on three occasions and never been disappointed, staff very friendly and helpful, room spacious and clean. only minor problem is length of time to check in June 2, 2013
Rated 5 out of 5 by Great location and hotel This was a wonderful hotel in a great location in the heart of Toronto. I highly recommend it to anyone doing business in Toronto or wanting to be in the middle of things. April 7, 2012
Rated 5 out of 5 by Weekend stay My daughter and I were in Toronto for an overnight stay. We were able to check in at 10 Am which was great! The room was nice, clean and quiet. Staff was excellent also. July 8, 2013
Rated 1 out of 5 by Surprised We were served a dessert with a long hair. Very surprised and disgusted. Double billed my daughter for her room! English was not well spoken at the registration. August 1, 2012
Rated 4 out of 5 by If you want a cold room to sleep in, find another hotel The room was lovely, with a fantastic view of Toronto City Hall, and just a block away from the Performing Arts Centre, where ballet and opera are performed. The hotel is also close to most anywhere in central downtown, within walking distance of the AGO, Chinatown, the Aquarium, etc. The one feature that wasn't great was the fact that I couldn't get the room temperature any lower than 18.5, so I was a bit too warm for a perfect night's sleep. June 2, 2014
Rated 5 out of 5 by Excellent facilities Stayed here for conference. Excellent facilities, great location-near shopping subway. Met family in BNB bistro. Would stay here again! December 10, 2012
Rated 5 out of 5 by Great Property! Love staying at this hotel whenever I am in Toronto. Location is ideal and staff are great! They make you feel at home! August 12, 2013
Rated 5 out of 5 by The staff are great I stay at the Sheraton Centre Toronto a fair amount throughout the year. What has always impressed me have been the staff. For my most recent stay I was most impressed with a number of staff. Steve at reception was very helpful in taking care of me and my wife. Blesilda Pagaoa always impresses me. The way she greets people at the club lounge reception is a great way to start the day. She remembers all the guests by name. Amazing...what a great way to start or finish your day. The other person I want to recognize is Myra DeJesus. We had an issue with the heating in our room and she was so helpful and a pleasure to deal with. March 28, 2014
Rated 3 out of 5 by Very Average The first room we checked into was dirty. The toilet took forever to flush and even though we were told a late checkout would be very possible, that request got rather abruptly shut down when the time came to ask. Hard to believe knowing that rooms go uncleaned for hours/days. June 9, 2014
Rated 5 out of 5 by Front desk staff is second to none! The staff at this hotel always exceeds my expectation for great service. They care about having return customers. March 22, 2012
Rated 5 out of 5 by Always Pleasant The Sheraton, and overall SPG Hotels always exceed my expectations. Great room, great location. Great staff. June 13, 2013
Rated 5 out of 5 by fine stay A great hotel in downtown Toronto. Courteous staff and great service; rooms and beds are very comfortable. December 10, 2012
Rated 1 out of 5 by WRISTBAND NIGHTMARE HOTEL STAFF TREATMENT WAS LESS THAN ACCEPTABLE. FORCED TO WEAR WRISTBANDS AND NO GUEST ALLOWED. August 7, 2013
Rated 2 out of 5 by Not a Great Value for the Money Went to Toronto for the boat show and stayed at the Sheraton due to the transportation to and from the boat show. Booked a club room which was very plan, small bathroom and a fridge that diod not work. For $300 a night, I would expect that the room had more working amenities. Service in the club lounge was awful, waited over 20 minutes before getting someone to take our drink order. Finally had to ask someone. Again, I expect more from a Sheraton. Maybe I expect too much, however, I travel all over the country, and this hotel has nothing special. It is fine if you are looking for the convenience of not having to drive to the boat show. January 13, 2014
Rated 2 out of 5 by Underwhelmed Upon arriving on our room we found immediately an empty muffin wrapper that clearly the house cleaning should have found if they cleaned the floors at all. I then had a shower and found that the tub was not draining so i had to stand in the dirty water, which took over 10 minutes to finish draining once I got out. We decided to have dinner a shops's most of us ordered purple hayes's while I ordered a rye and coke all drinks were WAY too strong to the point where we had to add water to the drink to even drink them. I must admit the beds were very comfortable and we slept well. The next morning after check out the clerk told us we could leave our bags in luggage storage because we were there for a conference and would not be leaving until later that day. The three of us went to the luggage storage and was greeted by not overly friendly man, who took one of our bags and then told us that the storage was full and shut the door (no sorry, no sympathy, no nothing really). So, we decided to go to coat check and see if they could hold on to our bags (as they had held onto a friends bag the day before). We arrived a coat check and asked if we could leave our bags here as the luggage storage was full, she replied with "I am not taking your luggage" shocked we asked if there was anywhere we might be able to bring it or leave it and we were replied with a quick sharp "NO" and then walked away to answer her ringing cell phone. So we had to walk all the way to my car and leave then there only to be late for our lecture. Once lunch came we shocked again to find that indian, spicy food was all we had to choose from. I know this was probably not the hotel's fault was is was only salt in the wound. One good note, the man we encountered while leaving the parking garage was very friendly and funny! Overall I was not impressed by our stay and don't think I will be back anytime soon as we paid approx. $200 per night and expected MUCH better. March 1, 2014
Rated 4 out of 5 by Right Downtown Good hotel a little t0 big for me but fast check in for Elite members. April 1, 2012
Rated 5 out of 5 by Elegant downtown hotel -spacious and comfortable rooms -friendly and courteous service January 5, 2013
Rated 1 out of 5 by the safe safe was broken, never was fixed upon request May 5, 2013
Rated 5 out of 5 by Internationla Meeting Excellent venue in heart of Toronto July 15, 2013
Rated 5 out of 5 by Reunited You have a fantastic staff at the Front Desk. Carol Das handled so well started from the room accomodation to surprise and delight . It was a special stay with a special someone I haven't seen for almost 40 years. Lily Dungo was so accomodating and engaging. We'll surely recommend the hotel, because we truly enjoyed our stay in your comfortable hotel where staff were all friendly. June 4, 2014
Rated 1 out of 5 by Extremely poor service I arrived at the hotel in the early evening to my room not being ready and waiting for 30 minutes (not too bad, but it was known that I would be arriving at that time). When I finally got to my room there was no bed, but tables with six chairs where the bed should be. I called down and after being told that I should sleep on the couch and then tranfered to the front desk and hung up on, I finally had a lady say she would have a rollaway sent up. I left for a dinner and get back around 2:00 am to find that a rollaway had arrived with no comforter or pillows. Being too tired to deal with it, I managed as was. The next night I had a fun evening with my neighbours who were extremely loud until about 2:00 am. Security came up once after I complained around midnight, but it didn't change the noise level. Again, being too tired I left it. Night three I finally get a real bed, and when I arrived at the hotel at midnight I was happy to see it there, unfortunately it was not made. I had to find the linens and pillows in the closet and make it myself. All-in-all a really bad experience. When asked at checkout how my stay was and I relayed all of this, the response was, 'oh that's too bad." Wow, well done. It's too bad Toronto was very busy, else I would have sought other accomodations the first night. December 4, 2012
Rated 1 out of 5 by Terrible location of room We booked a holiday to come to Toronto to see some sights. I had booked here last year for a conference and everything was great. Paid more to stay at Sheraton instead of other local hotels. Check in was great and staff very helpful. Unfortunately our room located in 1114 was right beside the elevators so all he heard all night was the running of the elevators. At first we thought it was airplanes flying overhead, but then realized we were nowhere near the airport. By the time we called the lobby, they did offer another room across from the lobby but our kids were asleep by then and decided not to disturb them. Very disappointed for the amount we paid. February 8, 2014
Rated 2 out of 5 by 3 strikes First, vending machine is hallway was broken and was not fixed for 3 days I was there Second, TV in room was not working and took over an hour for someone to come fix it Third, alarm clock in room went off at midnight June 8, 2014
Rated 3 out of 5 by Good, not great Good location in the center of Toronto. Paying quite a bit for a room and experience that needs improvement. Check in was extremely slow - waited in line for nearly an hour with only 4-5 guests in front of me. It should not take that long to check guests in. Upgraded to club level. The room was comfortable but walls were extremely thin and so could hear everything the neighbors were saying and doing. The wallpaper was old and peeling in a few places and the bathroom needed updating. The food on the club level was mediocre at best. However the lobby was quite nice and the bed comfortable. April 30, 2014
Rated 4 out of 5 by Glad to stay It's my first time visit Toronto and I have lived in another hotel before I came to Sheraton, and decided to stay here for the left 3 weeks. The facility is just great and the most important is the service here is perfect which really make me feel like home. I met Vincent when I checked in last Tuseday, who said hello to me by mandarin when he noticed that I may come from China, he also helped me a lot to understand facilities, what type of rooms are best suitable to me, after he knew I'm traveling with my wife, and daughter. I feel Vincent and Sheraton are just trying your best to delight the customers, thanks much I really feel good to stay here. July 29, 2013
Rated 2 out of 5 by Not staying here again I had a bad experience with the bathroom, where there were a relatively big leak caused by the room above us, which was leaking through our ceiling vent in the bathroom, splashing me with dirty water. The staff answering the client services phone line was less than courteous and the phone went unanswered when I tried phoning about our toilet not flushing properly. The staff who came to "fix" the toilet, simply flushed the toilet and said it was fixed. There were hairs in the bathroom, a burnt lightbulb in the bedside lamp and the TV signal was choppy. To top it all off, the fire alarm was set off by a beligerent person in the hotel lobby at 2:30am. July 22, 2013
Rated 5 out of 5 by Incredible Customer Service As usual, we enjoyed our stay at the Sheraton! On arrival, the associate who checked us in to our room went beyond our expectations ensuring that all of our needs were met. Although, our room was in an older section of the hotel it was perfect for a family with small children & cannot imagine staying in any other room at the Sheraton from now on. We spent three nights over the Labour Day weekend - thoroughly enjoying the indoor-outdoor pool along with the outdoor patio/bbq. Our 4 young children enjoyed the pool activities and children's yoga put on by the staff! We are already looking forward to our next family getaway to the Sheraton!! October 10, 2012
Rated 5 out of 5 by An amazing hotel with amazing staff To Management, My name is F. Darabi and i stayed at your Hotel in downtown Toronto from January 24 -January 29 2013, in room 2033.I just wanted to let you know , that i had an amazing time at your Sheraton Hotel.Every person at the hotel was very nice to the guests. I wish I could have stayed more than a few days there . The people at the front desk are like Angels , one of them was Mr .Max . He helped me a lot, he showed me everything in my Room and he answered every question that i had with a smile. Another amazing person was Miss Bernardita who i believe was part of the Houskeeping department she is an amazing, wonderful person. I never met a more amazing person then Miss Bernardita, She gave me every Morning so much love and joy and not only to me but every other guest. I was in many Hotels all around the world but I never had service as amazing as your Sheraton Hotel in Toronto. I had to write this email to you and give you this feedback because its very important for you to know since you employees like Mr. Max and Miss Bernardita represent the face of the Sheraton. The only complaint that i really have is that your restaurant does not have any vegetarian choices but aside from that everyone in the restaurant is amazing as well. I will definitely come back to your establishment and recommend it to anyone that is going to Toronto. Thank you very much. God bless you guys. Darabi. February 1, 2013
Rated 2 out of 5 by Beware! Thought we would stay at the Sheraton because of its great location, however we are unlikely to return. Our Rooms floor was so dirty we were afraid to take our shoes off, the grout was missing on the bathroom floor, the elevator shaft was next to our room so everytime someone went up or down our room rattled and shaked, the room across the hall was having a party and the doors provide no noise protection, The beds were very clean but the mattresses were horrible. Seemed the only people that were happy to greet us were the Gentlemen outside and the lady at check out. January 11, 2012
Rated 3 out of 5 by Poor management, under staffed Beautiful hotel, centrally located. But understaffed. Stayed several times hoping my first impressions were wrong however every time it was the same. Check in is a nightmare. It can take up to 30 min waiting in line. (Picture airport line ups). Don't bring a car as it can take another 30 mins pick up and drop off as it's not managed well. Staff is nice but there is no follow through probably because they are too busy. I've had my luggage stored and lost, a package delivered only to be told they are too busy to retrieve it and to come back to front desk in a couple of hours. If you stay here don't expect anything but a clean room and allow for extra time to check in. March 23, 2014
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