Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
  • Carte

Chambres et tarifs

Fermer

Enfants/chambre

Ces informations nous permettent de trouver les chambres qui correspondent le mieux aux exigences de votre réception et de préparer votre arrivée.

Reportez-vous aux conditions et détails des chambres pour plus d'informations concernant les frais applicables pour les lits d'appoint et les personnes supplémentaires.

Politique relative au programme tarifaire familial

Le séjour des enfants de moins de 17 ans est gratuit lorsqu'ils dorment dans les lits déjà présents dans la chambre. Les lits d'appoint pour adultes et enfants peuvent entraîner des frais supplémentaires. Les lits bébé sont gracieusement mis à disposition.

Politique relative à l'âge requis

Les hôtes doivent avoir au moins 18 ans et présenter une pièce d’identité en cours de validité pour réserver une chambre. Sont acceptés comme justificatifs les pièces d'identité officielles avec photo (délivrées par un État, une province ou une fédération).

Rated 3.5 out of 5 by 1765 reviewers.
Rated 4 out of 5 by not as quiet as I would have liked Since Toronto is a city, I didn't expect a real quiet hotel, however I was very disappointed with how noisy our room was. We were in 4224 right on the other side of the elevators. We could hear the cables from the elevators all day and night. I can't believe a hotel would have a guest room in this location. Everything else was great. The woman working at the desk on club level was fabulous and the man who checked us in was equally pleasant and professional. The fruit and veggies on club level were fresh and delicious. July 4, 2012
Rated 1 out of 5 by twice now.. and both times have had a bad experience. one of the times, being the worst experience ive had with them, the closet in my room was leaking water through the ceiling.. i reported it and all they did was offer to pay for my dry cleaning. Like that would make it more convenient for me. I argued with them, and then they were willing to give me 50$ off my next stay in points on my spg card (Which they definitely did not honor).. i found that out when i checked into the hotel just this past weekend, and they even charged me more to get a room with a King size bed. February 17, 2013
Rated 5 out of 5 by Excellent service and great room I was really pleased with the service from the Reception Desk. I politely requested for an upgrade and they obliged by upgrading me to a very nice room on a high floor with a great view of the city skyline. Moreover, when I went back to them for help, they remembered me by name - I would say that's very rare unless you are a VIP. The room was very spacious and had a separate living room area with its own washroom, closet, mini-fridge, dinner table, etc. Highly recommend this hotel for its location, rooms and service. November 20, 2012
Rated 2 out of 5 by This hotel needs updating, for sure We'd just come from the Sheraton in Ottawa where we'd had a fantastic experience. Here in Toronto, the hotel is of course much larger. Check in, parking, were fine. We were assigned 2 rooms on the 16th floor adjacent to the elevators and the ice machine. Being tired, we decided to let it go and hope for the best. Unfortunately this turned out to be a lapse in judgement. The elevator area was loud right through the night with people returning from their entertaining evenings. Every time the elevator doors opened, people were laughing and talking loudly outside our rooms. We were woken up several times -- even the kids which is very unusual. With respect to the rooms, the beds, etc were as expected. However the carpets were really a mess and the air conditioner vents are blocked by the black out drapes. So one either has to be hot all night or wake up early with the sunrise. Our bare feet were black with dirt after only a few minutes. Honestly, it is unlikely that we will return to this hotel. It is the first time in memory that we left long before check out time. July 28, 2014
Rated 2 out of 5 by Disappointed Having booked a club room we had not been advised of building works and were disappointed to find the club lounge was being renovated and a much smaller area had been allocated. Unfortunately this room could not accommodate all guests at times for breakfast.Had to wait before having our breakfast. No atmosphere in the evening, we spent our evenings out of the hotel at one of your competitors. Never informed at booking or before arrival of renovation work. Not worth the additional money spent. May 13, 2014
Rated 3 out of 5 by Long in the tooth The Grande Dame is showing her age a little, but housekeeping could do a little more to help. Sure, the carpets in the halls and the rooms could do with replacement or, at the very least, a deep shampoo. But when my room was a combination of brown splashes on the outside of the bathtub, a non-operational bedside phone, a used (and very dirty!) bathrobe in the closet, no laundry service bag/paperwork, a bathroom sink that wouldn't drain... that's not all, but enough to convince me there are other options in the city. July 5, 2013
Rated 2 out of 5 by I would recommend hotel but not restaurant or room service The room was average The room service was too expensive and the spinach/artichoke dip arrived cold and with stale "chips". When I called to say this I received another plate of heated stale chips but the dip was "warmed" . When the attendant arrived at the door he was argumentative and informed me I needed to ask for heated. Never has spinach dip arrived cold at any other restaurant as well the pita chips were disgusting. I was not impressed and returned that part of my order whole and never received compensations. November 25, 2013
Rated 1 out of 5 by Worst Stay Ever For over 10 years myself and about 10 couple book the Sheraton for the first Boat Show weekend ... but it is unlikely we will again. Several of us ordered King Sized beds back in the 2nd week of November 2012. Only 2 or 3 couple got a King Sized bed ... we didn't. The towels were not replaced Saturday for our stay Saturday night, the beds weren't touched. We left our things neat and out of the way for cleaning staff that obviously never entered the room. I won't link their reservations page to my website next year. January 14, 2013
Rated 2 out of 5 by Really disappointing This hotel is understaffed, dirty, and dated. My room looked dingy and worn. The shower drain would not drain properly (even though I complained to the front desk), several of the electrical outlets didn't work, the air conditioner worked poorly (hot in Toronto this week), and every time I went to the front desk to complain, the wait to speak to anyone was 5 people deep. Lots of construction in Toronto causing the rooms windows to be thick with dirt...couldn't see out of the room window very well. Surprisingly bad August 23, 2013
Rated 2 out of 5 by Worst hotel experience ever. Dirty Room, Unsanitary Bathroom, Imprisoned by Carabana, and Poor Customer Service. Usually my wife and I like this hotel. This time I will probably find a new 'favourite' Toronto hotel. In summary the room was dirty, and upon check in one of the towels had make up on it, and the toilet did not flush properly (a piece of solid waste was still floating in the water!!!!????). Also upon arrival I was told that the hotel was in 'lock down' after 9:00pm and that my daughter and boyfriend (the people we came to Toronto to visit) could not come up to our room after 9:00pm ??. When I called about the dirty room I was put on hold and told by customer service that they would call back in ten minutes. In fact it was over an hour when I called them again. I paid $350+ a night for this terrible situation?? To add to that I had Club Lounge access. I was told that my daughter could not join us in the lounge (yet there were dozens of families with children in the lounge eating and drinking ??? I am sure that they simply did not ask as I did. They no doubt simply walked in. This weekend was the worst I have ever encountered in a hotel. Bad Service , Dirty Room, Unsanitary bathroom, Double Standards, and a building Lock Down?? ...I travel often and I know hotels. This is not a recommended place anymore. I am not a person who rants and makes a scene but maybe I should have done that. August 5, 2014
Rated 4 out of 5 by Overall pleasant stay Hotel was an overall good experience. Some small issues but the large pool made up fo the shortcomings. Was great to get a workout in a pool before heading to meetings. July 30, 2014
Rated 5 out of 5 by Stay August 26 - Sept 2, 2012 What a great location!! And what a great staff!! From the moment we checked in we had interactions with Front Desk, Bellstaf, Housekeeping, IT, Club Lounge and everyone went out of their way to satisfy our needs. Super friendly!! I also felt very secure when I entered the room one day and Housekeeping was in there and I had to verify that I was indeed staying in that room by swiping my key. Excellent!! I highly recommend upgrading to Club Lounge level for the additional benefits.. It made my stay so much better.. September 5, 2012
Rated 1 out of 5 by Poor housekeeping and unskilled staff I have a long list of items that were not working. These are: 1. Refrigerator and microwave was not plugged and checked. It took at lease 10 phone calls and reminders before anyone showed in a group of 3 individuals. Shows the efficiency that a minor issue needs three professional to do the jobs. 2. Hair dryer was not working and had call at least five times before it got replaced. 3. Tea pot was not working. 3. June 29, 2014
Rated 1 out of 5 by Hotel was a let down for us We were very disappointed with the hotel and the location of the room. There was a Jazz festival on right across from the hotel it kept us up with the loud music and also in the hotel there was doors getting banged closed. The staff I felt was very unhelpful there was some issues with the phone card I had bought in the hotel on how to use it was told to read the back of the card I called the number on the back of the card was still not working so called the front desk was told to just call the uk and then they will ask for the pin code but this never happened i went to the front desk and asked how much was i charged for the call was told $2 then on check out I was charged $30 for a 5 min call to the uk. I am a travel agent back in the uk and would not recommend the hotel. June 29, 2013
Rated 4 out of 5 by Comfortable Accommodations Everything at the hotel was excellent excluding the parking. Complete disaster! Cars lined up just to enter the hotel entrance. We had to pass by twice because of the congestion in front of the hotel. We finally ended up parking across the street, which cost us considerably less anyway. $50.00 for valet parking is really extreme when it is such a stressfull environment just to reach the hotel door. I must say, all things considering, Overall, the staff and cleanliness of the hotel were definitely above average. July 31, 2012
Rated 3 out of 5 by Some things to improve I believe that a shower cap should be an automatic inclusion in the bathroom, but if not, if I ask a housekeeping person, they should be able to provide immediately, without telling me to call guest services. A dirty towel on the rack was not replaced. Air conditioning is extremely loud. Other staff was otherwise pleasant. As a business traveller, I would prefer not to have to pay for in-room internet. Any guest who is travelling on business and using corporate rates should not have to pay for in-room internet. April 19, 2013
Rated 4 out of 5 by Return stay I hadn't stayed at the Sheraton Centre in a while, due to the location of my activities in Toronto not being close to this hotel. I'm very happy we decided to stay here over a recent weekend. Arrival was quick, given room options and got a nice room on an SPG floor looking downtown. Hotel was bustling, but the common areas were always clean and well looked after. Had one meal here and the food service was excellent. Overall a very pleasant stay and I will be back - just not as long between visits this time! October 17, 2012
Rated 4 out of 5 by Pretty good, but... While some staff were very attentive, others - particularly BnB were a little slow. Prices in BnB were also high, relative to other nearby outlets / restaurants. The hotel itself was pleasant enough, but a tad difficult to navigate around. The lack of restrooms on the main lobby floor was quite strange - some distance needed to be travelled to find one on another floor! Overall pretty good, but could do with just a bit more zip to give it the 'wow, that was a great hotel to stay at, I want to go back there'... October 31, 2012
Rated 3 out of 5 by ok but overpriced The hotel was clean and centrally located but the cost of parking--$50 and the cost of using the internet is way overpriced. There are no maps of the hotel so there is no way to know what restaurants and amenities are available. If you want to order room service you have to find the menu on the tv, be a speed reader or waste 10 minutes until the menu cycles through before calling to place an order. I will say the valet was quick to deliver the car. We will try other hotels next time. May 13, 2014
Rated 3 out of 5 by CPA Conference Hi, I have attended other CPA Conferences at other locations and I was very disappointed in the venue this year. The location of the hotel was great and it was within walkiing distance to most attractions around the city. I found it to be rather unwelcoming in the facility itself. Very dark everywhere. The one restaurant/bar was very expensive!! I found myself tring to find other venues to have a bite to eat or go for a coffee. June 23, 2014
Rated 4 out of 5 by Facility The therapist at the Spa was very considerate and did an excellent job of relieving the pain in my back. The receptionist and the therapist were very accommodating even though I had not made an appointment. Enjoyed swimming in the pool. Unfortunately I had a lot of trouble with the room key and had to have it changed 5 times. I believe the lock is faulty. I was very surprised that there was no fridge in the room, although I saw a space for it. On my first evening at the hotel I received a very cold reception from the person at the desk of the Club. She completely ignored me when I tried to talk to her. Thankfully, the next morning and every morning thereafter the staff were efficient, friendly, personal and very helpful. The hotel has much to offer the tourist and the staff at the information desk in the Lobby were very helpful, as were the persons in charge of transportation, etc. Even though there were large numbers of convention guests, it was obvious that the staff were still trying to assist the other guests. July 22, 2014
Rated 4 out of 5 by Some Disappointments... The ice machine on the 27th floor was never operable while we stayed for 4 days and it was a hassle to have to go down a floor to get ice often...also the curtains and blinds did not block out the light and made it more difficult to sleep...the towels did not dry overnight in the bathroom probably due to minimal ventilation...but check in as an SPG member was convenient. Overall a comfortable stay! July 2, 2014
Rated 4 out of 5 by Good Business Stay This is a good hotel. The rooms were a bit dated and missing a fridge, but clean and perfectly suitable. The hotel is in a great location, with all sorts of dining options within easy walking distance. The staff was very accommodating both to me and the group of several hundred in our conference. I needed a late checkout due to morning meetings and a late afternoon flight and the staff had absolutely no problems providing this. The rate was also very good considering the location. May 12, 2014
Rated 4 out of 5 by True hotel experience I had troubles with this hotel in the past and was never too keen to come beck, the big reason I did was for location. My last trip had to change rooms due to a problem but the staff was accommodating and friendly. I had to change rooms again this trip and still had an uncomfortable experience... I was ready to write off this hotel and stay somewhere else for my next visit until I checked out. For the first time here the gentleman asked if I enjoyed my stay, I was frank and explained what happened... Without even blinking he offered to make things right and did so with professional courtesy, He ensured my future visit. Big hotels like this have there problems, 43 floors x how many rooms ensures this... Things can go wrong it is how the staff react that makes a true difference. January 25, 2013
Rated 5 out of 5 by Great downtown location I usually stay at this hotel for business but recently stayed as we had a family member in a downtown hospital. The location was great and the hotel staff were very accomodating when we had to extend our stay when our family member wasn't released when we expected. Thank you! July 21, 2014
Rated 1 out of 5 by disappointing I was very disappointed by my experience at this hotel. There was no wireless internet in the hotel rooms, which is surely a standard amenity in today's business world; I had no hot water one morning and had to take a cold shower; and on two nights in a row, extremely loud parties were held in the room next to mine, and while security responded when I called, these events severely disrupted my sleep. (Both nights, after I called security and the party was shut down, it resumed within an hour and I had to call security a second time.) I was very surprised by all of this as my prior experiences with Sheraton and Starwood hotels in general have been extremely positive. I hope that you will work to bring this hotel to the standard that is generally associated with the Starwood name. October 27, 2011
Rated 4 out of 5 by Great Location For an early Christmas present I brought my Mom to Toronto to stay at your hotel, go to dinner and see War Horse. Also there was the nostalgia side b/c my Mom lived in the area when she was a teenager and she could point out what used to be there versus what is there today. It was a great getaway although short, and will have good memories of the fun we had here! Your location is within walking distance to yummy restaurants, amazing theatrical productions and a safe feelting while out and about. Thank you! November 7, 2012
Rated 3 out of 5 by Trip to Toronto My kids love the pool, but due to the Jamaican Festival in the city, the pool was over crowded. My kids could not enjoy the pool. The noise level during the night was unacceptable, I thought I was back in a College Dorm, I had to request a quieter floor. The location of the hotel is exceptional since you are close to the main streets in Toronto's Down Town area. I ,also, didn't know I had to pay an extra 50 dollars a night for my Car's stay. I hope my car rested better at night Especially the first night. August 14, 2012
Rated 4 out of 5 by Great location in downtown Toronto! This hotel is excellent for location...very close to Eaton Centre shopping, dining, entertainment & more! Room was clean & comfortable. Unfortunately that's where it ends in excellence...each time we stay here we are disturbed numerous times throughout the night! Loud, obnoxious and I can only presume drunk people were running in halls, banging doors, blasting music & being noisy in their rooms. These people are being very inconsiderate of others. I don't recommend this hotel if you want a peaceful sleep! January 28, 2013
Rated 4 out of 5 by MANAGER I always prefer to stay at Sheraton when on business trip to Toronto. This time around the experience was not the same, simply because the vent the room made lot of noise (room # 2538). I number one priority is to have good night sleep so that I rested to conduct my business next day. That did not happen this time. I'm sure Sheraton will be mindful of such things and check the rooms before assignment. June 29, 2014
<<prev 18 19 20 21 22 ... 60 next>>