Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
  • Carte

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Politique relative au programme tarifaire familial

Le séjour des enfants de moins de 17 ans est gratuit lorsqu'ils dorment dans les lits déjà présents dans la chambre. Les lits d'appoint pour adultes et enfants peuvent entraîner des frais supplémentaires. Les lits bébé sont gracieusement mis à disposition.

Politique relative à l'âge requis

Les hôtes doivent avoir au moins 18 ans et présenter une pièce d’identité en cours de validité pour réserver une chambre. Sont acceptés comme justificatifs les pièces d'identité officielles avec photo (délivrées par un État, une province ou une fédération).

Rated 3.5 out of 5 by 1779 reviewers.
Rated 4 out of 5 by great place for kids The hotel is central to all of the activities that we were looking for- skating at Nathan Phillip Square, indoor/outdoor pool which is awesome in the winter, on the PATH which made it easy to get around even on the coldest days, close to restaurants, Eaton Centre and the theatre district. The hotel room was great, except that we would have preferred to have 2 queen beds in our suite (we were told this is not available). Hotel staff always friendly and helpful. We had a great time in Toronto! January 6, 2013
Rated 4 out of 5 by The room was not very clean We had room 376 at the Sheridan Downtown Toronto. Although, the staff was awesome, the room was not very clean. When we went to pull out the sofa bed, (which the staff knew we were going to use as there were 3 of us) the linen was dirty and there was a dirty / bloody Kleenex on the sheets. Not good. On our way home , we all discovered that we all had felt very lethargic in the room. It could be that the ducts are very dirty. Carpets and soft goods were stained and need a good cleaning. Diane February 8, 2013
Rated 4 out of 5 by overall great hotel I spent the night at the Toronto hotel and had no problems with the staff or anything. the room was clean, the staff were vary courtious and people friendly. the only issue i encountered was i made a reservation for the spa suite but was put in a self contained suite instead. Not what i initially wanted but the room they gave me was still very nice so i had no problem with the issue. I especially enjoyed the outdoor pool and bar as well as the poolside bar. I would definitly stay here again June 24, 2012
Rated 4 out of 5 by Great location Found the location brilliant and out room overlooked the City Hall and square which was lit up at night August 19, 2014
Rated 3 out of 5 nice lobby...rooms getting tired air conditioning not working properly...set at 18 shows 24.5 when i checked out and advised of the problem, clerk advised he would add SPG points as compensation for the issue...never happened for a premium club room...i should be on a floor with direct access to club room privileges and not take two elevator rides to get there July 31, 2014
Rated 4 out of 5 by concert weekend there for a concert weekend always love the location and great service August 20, 2014
Rated 5 out of 5 by Staff Went Over and Above As I checked out I had left my laptop in the lobby where I was sitting and did not realize this until I was home and unpacking my car. Can you believe that a staff member had picked up the laptop and turned it in to lost and found? In this day and age I would have expected it to go missing. It would have been so easy for someone to take it home. I called the hotel and they were able to ship it to me. This is great, great service. Thank you Toronto Sheraton for great, honest service staff. March 13, 2013
Rated 2 out of 5 by An old hotel in need of work We had a two night stay on a weekend. We slept poorly due to noise in the hall by a rowdy crowd. Modern hotels have better sound proofing. The room was old and in need of a retrofit. There was no hotel folder in the room with details of the hotel amenities so I phoned the front desk and they said they would send one up. It never arrived. The Traders and Club Bistro restaurants are very unattrractive spaces. All in all, not my favourite Sheraton though the Sheraton bed is very comfortable. November 23, 2011
Rated 5 out of 5 by Perfect stay for for a family vacation The Sheraton was centrally located and had everything we needed for our family vacation. The direct access from the hotel to the underground was ideal as we were able to walk everywhere we needed to. The girls really enjoyed the pool that was half indoor, half outdoor. Really cool being able to swim outside in the winter. Rooms were very clean. Had a city view room which was ideal coming from a small town. Staff were super friendly and accommodating. Looking forward to our next stay. March 17, 2014
Rated 3 out of 5 by Rooms and Keys This is great hotel with a perfect location, but I went through some exercise to finally sort out my room. First I was given room 450 (very long walk on the same floor as conference rooms). I get to the room and there is a table with 8 chairs instead of a bed. I go back to the front desk and the key system is down so they escort me to a new room in the Richmond tower without a key. The front desk says they will send up keys, the person escorting me says that won't happen and I should get my keys. I go to the front desk and get my keys an hour later and get some lunch. On my way back from lunch I get to my room and the keys don't work. Back down to the Front desk. BTW, the Front desk always has a line. The staff is always pleasant and apologetic and they re issue my keys. From there on it was great. January 16, 2014
Rated 1 out of 5 by Best days are behind it This hotel was run down. The carpet in our room was very stained, there was dust on all surfaces, a hand print on a mirror was there when we came and there several days later when we left. There was no wifi in the room, a major disadvantage, and getting a cab on weekend nights was difficult with no help from the staff. Also, they had signs up in the room asking us to keep our curtains shut all day due to work being done on the windows. We won't stay at this hotel ever again. April 29, 2014
Rated 3 out of 5 by Didn't meet exspectations I was sorely disappointed in the staff I encountered over my time spent at the Sheraton. Not only did I have to spend a total of 2 hours of my own time on the phone because of booking confusion, they didn't even get it right in the end!! On top of that I had to wait 20 minutes to check in, as there were only 3 staff helping a very long line. The room was very nice and really clean but I can't help feeling sour over the complications before I even got my key. I doubt I will ever be back. July 24, 2013
Rated 4 out of 5 by Check-in The line-up at check-in was very long, not unexpected mid afternoon on a holiday long weekend. The hotel provides a separate check-in area for SPG Gold and Platinum members. I am a Gold SPG member so i stood in that line. The ONE attendant spent 15 minuts with one other guest so the line did not move. Although there are other terminals in the area, no other attendant came over to help. I eventually gave up and got in the other line, only to have to wait several more minutes to check in. February 19, 2013
Rated 3 out of 5 by Good value This hotel is really well located... easy to get onto path. The hotel is well patronized however there are elements that need refreshing and could do with paint or replacement. The executive lounge on the 43rd floor is an excellent facility however the standards tolerated do not match it's physical attributes. Too many children are allowed in who do respect appropriate standards! The gym is an attractive reason to stay at this location however the equipment is not well maintained... too many items were not working properly like of the three bikes two were not operating properly and inspite of daily requests nothing changed over this 6 day stay. This place could be great however I think there is too much emphaise to volume and too little to quality ..... staff service too is at times slow to respond March 22, 2013
Rated 5 out of 5 by Confederation College Reunion 2012 Location - Location - Location The Sheraton in Toronto was located perfectly for what we did. The CN Tower Edge Walk - Shopping at the Eaton's Center - Dinning at Green Jeans - Baton Rouge - The Keg. And a night out in the John St. Bar Dist.. Our Room was large and comfortable. What a View of the City for my out of town guests. City Hall always has something going on. It was Canadian Bands all weekend just across the street. Perfect! Our 2012 Reunion is a very memorable one . Thank You! September 27, 2012
Rated 4 out of 5 by Nice accommodations - Breakfast accomodations did not work well The room, fitness center, etc. were great. My only compaint is the breakfast accomodations. Breakfast was part of my reservation, but I was not informed that I needed to go to the 43rd floor, so had breakfast at BnB at a cost (unexpected). I asked the desk who informed me of the 43rd floor lounge. The next morning I intended to grab a quick bite to eat at 6:30 before I left for the airport. There was trouble with the elevator, so I was unable to have breakfast either morning of my stay. January 31, 2013
Rated 2 out of 5 by Rooms are dated, internet & food overpriced The room carpet was vacuumed of course, but it was badly in need of cleaning. There were lots of stains on carpet. The shower curtain rod was loose and ready to fall off. I'm a big guy. Please replace double beds with queens. The internet costs are way over-priced. The food at hotel is good but way over-priced. August 1, 2014
Rated 5 out of 5 by Great Service We had an issue with the room we thought we had reserved. Steven at the preferred check in desk took care of us. With 3 kids it is sometimes hard to get my family into a regular room. He was able to find us to adjoining rooms and he honored the initial reservation price on a very busy night at the hotel. This service enforced why I choose Sheraton over other brands of hotels. Thank you for making my family stay enjoyable! It is so important and will certainly continue to keep me loyal! February 23, 2013
Rated 5 out of 5 by WHAT A WONDERFUL STAY I would like to thank the all of the staff involved with this stay, especially Ms. W.S she did everything right, from the beautiful clean room to the wonderful wine and cheese plate that arrived at our room on our second day of our three day stay it was delicious and very much appreciated. It showed us just how much you really appreciate your guests and with this we will definitely return for many more stays. Again thank you for a great relaxing stay and we will see you soon. Mrs L.B. November 22, 2012
Rated 4 out of 5 by great hotel Always love our stays at the Sheraton; rooms are clean and well appointed though some refurbishing will soon be required; duvet cover was stained where people sit on bed; carpeting could be replaced but overall it is a great place to stay; location is perfect in the heart of downtown; B&B restaurant treated our granddaughter like royalty; staff was most accommodating when our room was left uncleaned by mistake. It is our go to hotel when traveling to Toronto. Definitely worth a visit! September 2, 2012
Rated 2 out of 5 by Hotel needs a renovation I took advantage of what I thought was a good promotion however was given a dated room with a dirty and worn out carpet and similar furniture etc. I was appalled by the state and could not believe I was in a Sheraton which is one of my preferred chains. Some promotion! And so disappointing...however the service provided to find me an acceptable room was exceptional and for that I'm grateful. Bottom line is that this hotel needs to be updated and reflects very badly on the brand. March 24, 2014
Rated 5 out of 5 by Fast, Efficient & Friendly! Check in was a breeze! The room and beds were great, too. Only thing in the room that was a bit off putting were stains in the carpet (esp. a big one). We only stayed one night, but enjoyed the convenience of the location and friendly staff answered the few questions we had. :) P.S. Don't know where valet parking keeps the cars overnight but mine showed up with muddy paw prints all over it. It would have been nice for $48 dollars that it showed up clean as it was when it arrived!?! May 20, 2013
Rated 1 out of 5 by This hotel needs to be more forthcoming with info on construction. Have stayed at Sheraton Toronto Centre many times. Normally a good experience. Especially like the pool. I needed to work in the room til noon that morning. Drilling and pounding started at 8am and continued the whole morning. Once I was unpacked I didn't want to pack all up just to unpack and pack again in another room, so tried to make the best of it, but it really ruined my stay. I called the front desk and they said the manager would call me back but I never heard from him/her. December 19, 2013
Rated 3 out of 5 by Stay was good I enjoyed the stay at the hotel and thought the service was reasonable. I was dissapointed when I put down a deposit but was not told that debit card deposits would only be returned 6 weeks later and by cheque. The hotel was a little worn from time with electrical plugs being broken (Just outside the Gym entrance) the rooms where nice but had wear and the bed frame was broken in one of the rooms. All in all even though it was not ideal I would have to say that the staff was polite. December 4, 2012
Rated 5 out of 5 by Feels Like Home I would like to recognize the Sheraton Centre Toronto as my favourite hotel in the region. Everyone went above and beyond to make me and my family feel welcome and appreciated. The General Manager (Mr. Dunn) has obviously created an environment where his team is very focused on creating a positive experience for people and families staying at this hotel. He should be very proud. I would also like to personally recognize Ms. Sinn for making this stay so memorable. This was a mini March Break for me and my family and she was responsible for making it so special for both the kids and the adults. It is these types of memories that kids will remember for the rest of their lives. I would recommend this hotel to anyone thinking for visiting Toronto. Great staff, great location and great amenities. Sincerely April 7, 2013
Rated 4 out of 5 by Sheraton Center Rooms Need Updating Still a Great Location To Stay The location of the hotel is fabulous. The public areas and Restaurants were clean spacious and modern. My room was on the 41 floor and for the Club level rate the room was old and worn. The curtains and carpet reflected a 1970-80 look. The room was clean, but worn looking. I would suggest the pillows offer more options other than soft with no support. Have two firm pillows offered in the mix. My room was 4136 it was small and backed up to the ice machine which you can hear running most of the time. Upon arrival I had no lights working on either side of the bed. I bent down to see if the plug was in and found a hand full of wiring with electric plugs all wrapped up. I did call guest services and a nice man came and fixed the plugs by pulling the mattress forward to expose an outlet behind the bed. I also did get a follow up call from guest services when I called an share my concerns. Great follow up. I did request the green choice for housekeeping to not launder my bed sheets and towels. However I thought they would come in and make up the bed and empty the trash each day. I checked in on a Thursday and checked out on a Tuesday and my rooms garbage was not picked up , my bed was never made and the room was never vacuum. On day two I did approach a housekeeper and handed her one of the clear trash can liners and I told her that was all I needed. Other than that no one came to my room to see if I had left towels on the floor or to replenish the toilet paper. I did stop by the front desk and TP was sent to my room promptly. Green Choice is an excellent idea but changing shifts staff should make sure they do go by and make the bed and empty the garbage recepticals. August 28, 2014
Rated 1 out of 5 by Renee I have been coming to the Sheraton for forty years- this time my stay was very disappointing- the lobby and staff were wonderful, but when you get up to your room, and we chose the executive floor, we were deeply disappointed. The room needs desperate remodeling. The window was so filthy, we could barely see the view outside-the bathroom was very old and outdated. There was a small fridge just sitting in the corner, not even plugged in or cold for our beverages. The door in the bath had rust on the bottom. The tub was old and stained. To make matters worse, I paid 418.55 plus HST so the total for one nights stay in a very unsatisfactory room was about 470.00!! I would have been better off staying at a seedy hotel for much less! Very very unsatisfied and so disappointing after coming here for forty years- September 10, 2013
Rated 2 out of 5 by Platinum status results in little benefit The absence of my assistant resulted in a same day request to SPG for a 2 night reservation at our standard corporate rate. The hotel was apparently sold out of standard corp rate rooms so I was offered a Club Level room at an additonal $100 per night. Having stayed at this hotel in excess of 90 nights in 2012, I thought the hotel might be more flexible, so I asked again about the rate but but the "Revenue Manager" refused any concessions. Ultimately I took the room to find it was a standard room I normally get but the extra value and cost was due to its location next to the elevator bank. I enjoyed the ups and downs of the background noise for 2 nights. My past experiences have been good at this hotel so I am disappointed a manager decided to forsake the longterm relationship for a shorterm price gouge. December 3, 2012
Rated 4 out of 5 by Some Bumpy Nights at Sheraton Centre Toronto The hotel is lovely and located in a very convenient part of Toronto. However, on this stay, there were many college age students and they were partying all through the night, yelling in the halls at 3am on two consecutive nights. We also had a fire alarm go off on two consecutive days--one at 1am in the morning--both false alarms. Perhaps they were connected with the partying students. Staff, however, were very nice about everything and discounted the bill because of the problems July 1, 2013
Rated 3 out of 5 by CPA Conference Hi, I have attended other CPA Conferences at other locations and I was very disappointed in the venue this year. The location of the hotel was great and it was within walkiing distance to most attractions around the city. I found it to be rather unwelcoming in the facility itself. Very dark everywhere. The one restaurant/bar was very expensive!! I found myself tring to find other venues to have a bite to eat or go for a coffee. June 23, 2014
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