Rated 3 out of 5 by Peanut09 Not the value I expected
Overall we found this hotel standard. We travelled with 3 kids ages 10 and under. We asked for a cot in our room and had it placed in there, only then had a call saying it had to be removed for fire code reasons. We then had to upgrade our room. We were given a King suite, which offered a king bed, pull out couch and a cot could be set up. The rate was discounted for us, much appreciated as we were on a budget already.
We arrived at our suite and saw te bed was the same size as the standard queen beds. The cot was not set up either. It was 9 pm at this point and our girls were tired!! We also needed pillows and blankets for them. I called the front desk asking for the cot and bedding. The cot arrived, but the staff had no idea how to make it fit. We finally had him remove the table from the room and set it up ourselves. We still did not have bedding. Called and finally got those as well. Our very tired girls then settled in.
The next morning we called as we needed more towels and toiletries. A half hour later I had to call back to ask again. The man on the phone was even surprised when he checked the log and saw how long we had waited. By that point we told the girls to forgo showers until later, as we had a big day of yours planned. When we arrived back at 7:00 pm they were sitting on the table.
The next morning we needed some spoons for the girls to eat yogurt, some fresh creamers for the coffee maker (as we went with the idea of skipping housekeeping for the environmental impact) and more towels. We received the creamers quickly and spoons but again no towels. I gave up and found a housekeeper and grabbed them from her. We had all showered and packed to leave before they showed up.
i was shocked about a few things. Our standard room had no microwave or fridge. Our upgrade only had a fridge. The wifi was additional. And we were charged additional tax on everything, so rad on the regular rate, tax in the wifi, tax in the valet parking and tax on the upgrade.
At the end of the day, I have stayed in much less expensive hotels and received higher quality service and amenities. Overall it was a standard hotel at an expensive price. Will not return
July 22, 2016
Rated 5 out of 5 by defaz75 Overall great stay
We were in town for a concert and your location and amenities fit our needs perfectly. We were here last year, and will be back again next year! TY
July 21, 2016
Rated 4 out of 5 by Nickfromoz Great hotel for conferences, but needs work
Excellent stay at this hotel over 5 days for a conference. Brian, at the front desk, went out of his way to make me welcome. Good room, good housekeeping and excellent bed, very comfortable. Coffee making facilities needs updating, uses the old large coffee pads rather than the efficient (and much better quality) nespresso or alike. Large TV was very welcome! Did not have time to use the gym or pool but has a quick peak, both looked terrific.
However, and I don't usually complain, but wow, the restaurant is terrible for breakfast. The greeters at the door were unfriendly, surly, unhelpful and just plain rude. I know it was busy but on two occasions by two different greeters I was made to feel extremely unwelcome. When directed to a table directly in front of the door, I said I did not want to sit there, I was given a dirty look and told, "Fine, then you just have to wait"..despite there being empty tables of which I eventually sat down at one. My room rate covered the breakfast but I was given conflicting advice (every day!) on whether I could order off the menu or was only allowed the buffet; I still do not know if I'll be charged for ordering off the menu (I used fast checkout when leaving the hotel so did not see the final bill). Every breakfast I had to ask for coffee, wait for ages before getting it; 2 times I had to ask for cream and sugar, once I had to ask for cutlery. Ordering off the menu, the food was delivered 35 minutes later. Service was extremely slow, should have had far more staff on. The hot buffet was mostly cold, the food uninspiring and the same each morning - cold scrambled eggs, warmish small sausages and overly herbed potatoes (again cold). So, all in all, the room and front desk were brilliant, the restaurant needs major staff overhaul.
July 19, 2016
Rated 5 out of 5 by SeanTO Overnight in Toronto
It was a busy weekend, and I had booked the last available room with a Queen bed. I was very surprised when I was upgraded to a suite as I was under the impression the hotel was sold out. Great job to the team for accommodating and ensuring a great stay. The hotel is being renovated, so some of the rooms are much nicer.
July 18, 2016
Rated 5 out of 5 by kdaw Wonderful Stay
My son and I stayed for 1 night to go watch the Blue Jays Game. The convenience of walking to the Rogers Centre and Eaton Centre was perfect. I have stayed at the Sheraton Centre before and have always had a great stay.
July 13, 2016
Rated 5 out of 5 by Andrew2016 Perfect Location
I have never written a review anytime that I have stayed in Toronto, but my last weekend at The Sheraton Centre was amazing! The Sheraton Centre is in the perfect location when wanting to get away from the normal day to day activity of life. The guestrooms have been renovated and are well appointed, the pool is great with it being both indoor and outdoor, as well as the lobby with the comfortable and welcoming seating area. My favorite part of my trip is that my favorite hotel company (Starwood Hotels & Resorts) and my favorite retail company (Hudson's Bay Company) are attached via a quick walk through the Path System. Talk about racking up the points! Just beyond the doors of the Sheraton Centre are fantastic places to eat and shop! This hotel is always at the top of my list when coming to Toronto. The old commercial from the 1980's still rings true, "When you go places, the showplace is a Sheraton!" (and considering that Starwood Hotels are my only choice for accommodation, as the saying goes, "Why go to the rest when you've already got the best?"). #SPGlife
July 6, 2016
Rated 2 out of 5 by 1nternat1ona1Trave1er Terrible Guest Experience Management
I typically stay in other hotels, however Sheraton had a really great deal. (I guess you get what you pay for) The concierge, receptionists and housekeeping personnel were great. The manager was very rude, dismissive and borderline disrespectful. I will never stay at another Sheraton in the US or internationally. We were treated like we were second rate guests. This hotel may want to have the lower level employees train the managers on customer service, listening and how to carry on a conversation with a paying guest.
July 5, 2016
Rated 5 out of 5 by DCBoys Toronto Pride
Located near the village and parade route. It seems that every time I stay at this Sheraton...the alarm is activated during the middle of the night. Great location, near subway, shopping, restaurants and entertainment.
July 5, 2016