Rated 1 out of 5 by WonderingWhy Don't stay here if you have a choice
I stay in a lot of hotels. I decided to stay downtown in my city, because I didn't want to drive home New Year's Eve.
It was awful.
I mean I pay $48 for a valet, and their service was absolutely awful. Took 20 minutes to get in, and I had to get out of my car to get service. Really? $48 for no service? They didn't even open my wife's car door.
Upstairs, you can see cracks in the ceilings, and the corridors are super-creepy dark, as in someone can grab you out of the dark and mug you type of dark.
The room itself. Cracks in the ceiling, faded carpets, a bathtub that I wouldn't want to put my body into.
It needs the $40-50 million upgrade to be up to snuff. This hotel is not one I would suggest to stay at, at all. Avoid if you're smart.
January 2, 2014
Rated 1 out of 5 by Felixpena Disaster
The rooms are very old. The sleep mattress needs to be changed, the carpets are broken, the toilet seat on room 1833 was repainted. The refrigerator on room 1829 had articles from the guest who stayed in the room before us.
We need to wait more than 30 minutes to received the baggage. We need to call ball man. We left a number ticket at the check in counter, but they never send the number to bellman
There's no free water for SPG member, there's any bottled water paying or not
July 25, 2014
Rated 4 out of 5 by aquajeffery Unpleasant luggage assistance
I stay here for two nights - July 16 and 17 2014. Everything was great. Wonderful friendly front desk, clean room, amazing outdoor pool. I had a great time staying here until the day I left...
My flight was at 5 pm and the hotel
Is fully booked for the weekend so I can't get the late check out. So I have to use the luggage service. The dark skin old man was very not friendly and have me the look of 'I do not wanna help you, why did you cut off my conversation with my colleague!' He asked my room number and took my small one carry-on away and back with a ticket and continue chatting with his colleague. I work for hotel industry as well. I know it doesn't sounds like a big deal, but he was the first person I see today and it just gave me a bad image to stay here. I have to give it a two stars due to that bad apple!
July 27, 2014
Rated 3 out of 5 by Lucy25 RockStar
The overall hotel was very nice. Lobby, staff, proximaty to shopping and activities. The only complaint I have is my room. Carpet was very dirty!!! Ripples, stains, dirt. I almost asked to changed rooms but didin't. It was also moldy. The air conditioner condensation left a huge water puddle on the floor.
August 27, 2014
Rated 2 out of 5 by PESuarez Facilities very badly maintained
In general many deficiencies in the premises but the worst ins not the quality of the employees which in general was OK, but more the lack of employees, ej it took me 45minutes in one occasion to have my car received in by the valet, this is unacceptable. When I went into the preferred desk to complain there was no one there until after 10 minutes. Another day the breaker went off and we lost the light of the bathroom, while this may happen it took 30 minutes to reestablish the electricity all that had to be done is turn the breaker back to ON
July 5, 2013
Rated 1 out of 5 by ginger35 This hotel was disappointing
Having booked 4 months prior to our stay, it was very disappointing to be stuck on the 6th flr. requiring a trolly to access out rm. Our view overlooked treetops and the beginning stage of road repair. The current $99. a rm promo was not honoured as " this does not apply to you..."; our bathroom counter top was stained and looked dirty, bed pillows were yellow stained, covered with white slip covers, the bright spot light perched on the top, front corner of city hall, shone in our room; we had the choice of closing the curtains to the light and air exchange or leaving them open to breath non-stagnant air. The only staff members that greeted us graciously were the valet attendants. Their "welcome" and "do come again" statements seemed genuine.
May 14, 2013
Rated 5 out of 5 by Rusty5 Perfect stay.
I was there with my wife for our anniversary. The stay was part of the Theatre package. I have to say from the time we arrived we were taken care of, staff was curtious and helpfull. When checking in, upon finding out we were there for our anniversary, we were upgraded to a room on a higher level (very nice and not expected). The next day when we asked if we could keep our car there after check out, our room stay was extended at no charge.
These may have all been small things for the hotel to do but they were very much appreciated. Nice job.
June 24, 2013
Rated 4 out of 5 by JohnCT This hotel and conference centre is very good.
Staff was friendly and I felt welcome from the time I stepped on the property. Room service was prompt, courteous and cheerful. My meal was terrific.
The meeting rooms were well appointed and the clean up staff did a great job resetting the rooms between events.
Two minor negatives: 1)The service staff in the BnB and Shopsy's restaurants appeared to be overwhelmed by the volume of lunch and breakfast patrons and service was slow. 2) The AC in my room 630 never achieved a temperature below 74F. I prefer it to be chilly when I sleep.
May 8, 2014
Rated 3 out of 5 by AJB46 Old & Tired, but a great location
In many ways, this property is behind the times. The Internet is slow, spotty, and difficult to connect to. The rooms are a bit outdated and not super comfortable. The food is ok, but not many healthy options at all. The good stuff is that it's in a great location downtown, walking distance to everything, the gym is large and offers many machines and free weights and a nice pool, and the staff are very friendly. If you need to stay with starwood, then this is a decent option, but overall there are much better hotels in Toronto for the money.
June 21, 2013
Rated 4 out of 5 by Adam27 Very nice hotel
First off i want to say thank you to Stanton for his excellent service. He really goes to great lengths to make your stay very enjoyable. He uprgraded us to club level at no extra charge.
The hotel itself is very nice, clean. Staff is very friendly. Our room was very clean and spacious. The kids loved the indoor/outdoor pool. Good breakfeast, lots of variety. The location is within walking distance to Union station, the Rogers Centre and Eaton centre.
Would we stay here again? you bet we would. We plan on being back sometime in the summer.
April 17, 2012
Rated 2 out of 5 by RonD1962 Room not ready @ check in
We arrived to check in @ 2:30 pm for 2 rooms interconnected. Check in time was 3 pm for this hotel (Toronto Sheraton) and we had a party of 4. Two people per room. One room was ready and were told that one would be ready in 30 or 40 minutes. 3 hrs later the 2nd room still was not ready and we had to leave for dinner reservations before the theatre. Everyone had to get ready in on room and we ended up picking up the 2nd room key after we got back from the theatre later that evening. I don't belive we should have paid full price for the room as we did not get use of it for the full time. This is unacceptable customer service from the hotel as the hotel staff should have had the room ready and a discount should have been applied to the second room.
December 29, 2013
Rated 3 out of 5 by madetofeelunwelcome Great until you deal with staff
Time spent at the Sheraton between checkin and checkout was lovely. Dealing with the staff, however, ruined much of the experience. My guest and I were made to feel as though our business was unwelcome. Add to this that there is no free Wi-Fi and local calls are NOT free (the latter not made glaringly obvious). I pointed out to staff during checkout that other hotels do offer these and the Customer Service Representative agreed with me that, yes, there are other hotels. So next time I'm looking for a place to stay, other hotels it will be.
February 10, 2013
Rated 4 out of 5 by Saucy83 Hotel is good - bad sleep and no explanation for parking
The hotel was a fairly good hotel. We spent two nights in the hotel.
The first night the fire alarm went off and there was no explanation as to what had happened and no real acknowledgement of the nuisance this caused guests at 3am.
The second thing would be the parking. We drove into the hotel and there was no indication where the parking for the hotel was. Someone came and valet parked our car without us knowing where to park we allowed this and it cost us $50 per night. As guests spending the night and enough money to stay here there should have been more of an indication as to where we could park that would not have cost $50 a day as we only took our car out once the entire time we were here.
Other than those two complaints the hotel was clean and staff was mostly friendly. Hotel was close to everything downtown, great location.
August 1, 2014
Rated 2 out of 5 by Verydisappointing Extremely Disapointed
My family has been staying at the Sheraton Centre Toronto for over 30 years. We were so looking forward to spending my 40th birthday with the Sheraton Centre unfortunately it as a huge disappointment. First off, our room had stained carpets and water damage on the tv stand and dirty walls. I went and paid $60 extra to upgrade to the club level. We were not told that the upgrade would include the identical room only with a wet carpet under the air conditioning which got my wife's purse wet and the addition of an unstocked fridge that was not included in the previous room and continental breakfast that was very disappointing as well. I called guest services and waited on hold for 15 min while i was transferred to the manager. I was told that out $60 would be compt which it never was and then house keeping knocked on our door at 8:45 am wanting to clean our room. Will will not be returning to this hotel and will never recommending it to anyone. So disappointed
August 23, 2014
Rated 3 out of 5 by NYSojourner Sheraton Centre Toronto Hotel
I have stayed at this hotel extensively for the past several months for business, it's like my second home. The hotel is conveniently located in close proximity to shopping and many local attractions like the CN Tower. The staff is always wonderful. If you visit the Club Lounge on the 43rd Floor and you need anything Blesilda will go out of her way to help you. Myra, The Front Desk Manager like Blesilda also loves helping people. I thank them both for all the help they have given me whenever I have an issue which is not very often.
April 28, 2014
Rated 4 out of 5 by mls143 disappointed
We were given a code for internet that did not work so were told to purchase the 2 days and we would be credited. We called down to desk when we were leaving and was told it would be taken off our bill. When we got home and checked our invocie we were still charged. It took 3 phone calls last night and then the lady wouldn't even put us through to the front desk had to call 3 more times today before it was finally resolved. We were disappointed because we were told it would be taken care of and it wasn't then took 6 calls to get it fixed
January 14, 2013
Rated 2 out of 5 by Marlam58 SPG recognition problem
Our understanding about platinum status is that we are to receive the best upgrade available at the hotel when we are staying there. My wife asked about getting a fridge in the room on the Club Level and was told there would be a significant charge per day for one. Then we found out that another member of our group, staying at the hotel at the time,who checked in later the same day, who is NOT platinum, stayed in a two room suite with TWO fridges for no extra charge at all. She told my wife that she received this upgrade because she "batted her eyes at the attendant" . We are faithful SPG hotel guests which explains our platinum status. If no suites and fridges are available we understand but if they are the platinum guests should come first ! I have just begun extensive travel for business in South America and will be in charge of group bookings. After this upsetting experience I may have to reconsider my plans.
August 17, 2014
Rated 2 out of 5 by CrackilinRose disappointed
Gone are the days of a fabulous stay at the Sheraton in downtown toronto. The first room we were assigned had windows that leaked. There was water all over the place and it smelled awful. The second room did not smell a whole lot better and the rug was so dirty I couldn't believe the room would be assigned....and it was on the club floor. This has always been my favourite hotel but it has been going downhill for years. When renovating, here is hoping a new HVAC system will be installed. Hopefully it will help with the foul smelling air.
September 24, 2013
Rated 4 out of 5 by Anna2009 A couple of issues!!
As you can tell from your records, we have stayed at your facility many, many times.
1. This stay - my husband was annoyed by the fact that the ice machine on our floor didn't work - and there was excess water on the floor near the machine.
2. As our room was just on the second floor, we used the stairwell to exit the building. One time when leaving the exit, there were several cigarette butts and empty beer cans strewn in the stairwell. We often have false fire alarms - don't want a real fire. Perhaps Security should be more attentive.
September 16, 2013
Rated 4 out of 5 Good, but needs specific improvements
The rooms and service staff for rooms were exemplary.
The internet, whether wi-fi or wired, requiring constant logging in and verfication was tiresome, annoying and unnecessary.
Service in the bar/restaurant was not up to minimum standards -- wait times, dealing with customers, dismissive of customers;
check-in was awful -- a convention, plus several other big meetings, and only one desk used.
billing at check-out did not make clear what the Destination Marketing Program was, nor why is was downloaded onto me.
Nachos were a greasy mess.
June 5, 2013
Rated 3 out of 5 by GM1234 Hotel is nice, but needs some work.
I have always enoyed staying at the Sheraton. The hotel exterior has sure improved but the rooms (we were on the club floor) need some updating.
September 2, 2014
Rated 3 out of 5 by HD00 Great location but...
I like the location of this hotel and in most cases felt the staff were professional and pleasant. However, I was without a phone for 2 nights despite several calls to the front desk long distance from my blackberry. The next evening no one had fixed the problem. The phone would ring but the handset didn't work. It was finally corrected but should not have required several calls. In the room the blackout curtain was torn and part of the phone apparatus was pulled out of the wall. Great hotel but the rooms need to be better maintained.
October 17, 2012
Rated 3 out of 5 by rmc2012 Difficult Customer Service
The room on the outside looks nice, however, a few problems occured during my stay. That's okay, if they can be resolved, but unfortunately, they weren't - and it was only examined when further escalation was made:
-Light bulbs blown out in the room
-fan on HVAC system wasn't working
-mattress in the room is sagging on one side (overuse?)
-coffee and creamers not replaced regularly in the room
For the first two items, I called the front desk. I was told that they would send someone to fix these problems. Two days later, the problem still wasn't fixed. I called again, but this time asked to speak with a manager. The person on the other end of the phone asked what he could help with. When I asked if he was a manager, he said that he wasn't. I told him that I was escalating a repair incident that still had not been fixed. Before he would transfer me, he required that I explain the full problem to him. Very annoying and frustrating.
August 18, 2014
Rated 4 out of 5 by dzaek poor check out service
While I enjoyed the stay at the Sheraton, I was sadly disappointed to spend 25 minutes in line to check out. Since the hotel did not leave an invoice under my door for me to look over, I had to wait in line to settle the bill and make sure it was correct. Spending 25 minutes in line was not an enjoyable experience and the bank of empty computers only a few feet away suggested the problem was likely a staff shortage. I did not expect this to be the case and will relay this message to anyone who asks about the hotel and their services.
June 25, 2013
Rated 5 out of 5 by Ottawaguests Great!
I usually don't write reviews, however to the Sheraton employee (apologies, I don't know her name, but she had long dark brown hair) who worked in the fitness centre and went out of her way to help us find out everything we needed to know about skating at City Hall, thank you! You could have easily sent us to ask the front desk, but you didn't; you went above and beyond to answer our questions.
Yes the Sheraton City Centre is nice, clean, and conveniently located, but your extra help made all the difference in our stay. Appreciated.
January 15, 2013
Rated 4 out of 5 by canuckle A good stay
Had a corner Club Lounge room which provides access to the Club Lounge on the top floor of the hotel. Great views of the North and South skyline. Food spread for happy hour and breakfast is pretty good. Breakfast has a nice assortment of bread, bagels, muffins, fresh fruit, cereal, hardboiled eggs, juices, coffee and an espresso/latte machine.
Room was nice, had a couple of minor issues that were promptly taken care of.
Would be nice if the blinds extended lower to block any sunlight that comes in just below the bottom of the blind.
February 17, 2013
Rated 5 out of 5 by john527 Toronto trip
We arrived at 3:30 to find that 2 bus loads of teachers were dropped off and checking in all at the same time. The line looked like black Friday. However, the staff handled it very professionally. I used the Gold member check-in line which was only about a 10 minute wait. Even so, the staff was very apologetic for my delay even though it was totally out of their control. They even comped me a movie for my inconvenience, which was a very nice gesture. My stay at the Sheraton Center was very very nice. Thanks for the special treatment.
February 23, 2013
Rated 5 out of 5 by YVR9 Consistently Exceeds
Whenever I stay in Toronto, the Sheraton Centre is my primary choice for hotel.
Its central location is unbeatable. And being directly connected to The PATH underground walkways is a big advantage.
They have a dedicated check-in area for SPG Gold & Platinum. The best part is the Club Lounge on the 43rd floor. It’s a massive lounge with plenty of seating and impressive views in all directions. The staff is very accommodating and despite being a huge convention hotel, their attention to detail make you feel like an appreciated guest.
March 18, 2013
Rated 3 out of 5 by Nigel59 Hot water would be nice!
have stayed a few times at this hotel. normally better than this last experience. Room clean but could use a little "refreshing". Staff friendly and professional. Shower pressure was intermittent at best and varied between stone cold and warm. At a hotel of this stature my expectations would be higher than those experienced. Further, the lineup for checkin took about 15 minutes nad when I observed the lineup for checking out, I gave up on that idea and returned to the room to execute a telephone checkout resulting in further delays.
October 23, 2012
Rated 3 out of 5 by RJ56 Needs Updating
Hotel is tired and in need of renovation. Front desk staff staff didn't make me feel special for being Platinum, and only after much questioning, were able to give me an upgrade. Seemed as tho they were doing me a favor to look for inventory, and managers never showed their face. Pretty poor experience. Suite was small and I could hear elevator. club Lounge experience was good.
August 13, 2014