Rated 1 out of 5 by Leslie195 Bad stay
This hotel is booked through my work. I would not choose it otherwise. Last stay they did not honour a promise of a king size bed. This stay they had me booked for the wrong dates. Because of this my keys were cancelled 4 times and it took almost an hour to get a room at all. Had to argue with the maid to service the room one day and she did not service it at all the next. No meaningful apologies, just consistently poor administration.
June 16, 2013
Rated 5 out of 5 by dragon275 one week stay
all downtown spots in walking distance, also a lot of bars and restaurants around the hotel, room service menu is the same in choices and pricing as bnb restaurant on the lobby level.
airport is 20 min driving, if you are a party of 2 don't take the airport express bus, a big car from the hotel is 58$ flat rate - so same price with more comfort and half travel time. on arrival at YYZ we took also a limousine, which was 60$ flat rate
October 15, 2013
Rated 5 out of 5 by MrElmwood Beyond expectations
For a first-timer to Toronto, this is clearly the place to stay. Right in the middle of everything. Excellent staff. Room was great.
No up-scale restuarant, in-house, was odd. Too much nearby, I assume. Underground connections to the whole downtown.
Marilyn, front desk, was impressive. Excellent representative.
I'm from Bugtussle. When ya go to the big city, stay in a big city hotel. I did not pay enough for what I received.
February 10, 2013
Rated 4 out of 5 by NGS26 NGS
Good service and comfortable bed but window curtain is so thin. Street lights are disturbing sleep.
December 1, 2014
Rated 5 out of 5 by APAD Welcoming, Friendly and Very Catering!
What a great way to start a stay away from home than to be greeted with a smile and friendly attention. From the friendly and very catering service provided by Lily upon check-in, to personal attention provided in the Club Lounge, these are but a few reasons why we choose the Sheraton Toronto Centre when we are in town - be that for business or, as was our last visit - a birthday getaway. Thank you Sheraton. See you soon.
April 26, 2012
Rated 2 out of 5 by Sloppy Hotel below standards
The room itself was bright, clean and comfortable. However, the tv did not work, the safe did not function and the phone beside the bed did not function. The hallway was dark and dreary and the carpet and wall paper were in need of refreshing. Not really what you would expect for the cost incurred for this hotel room.
August 12, 2014
Rated 5 out of 5 by jdmvisit Comfortable rooms, well appointed, exceptional staff
I arrived for a business trip to Toronto but brought a couple friends and family along to enjoy the city. We happened to arrive during a record-breaking snowfall in Toronto and the parking staff were really working hard to keep check-in parking moving smoothly. We were treated kindly even though the staff surely were very tired.
Check-in was efficient as always and our room was very clean. I cannot speak highly enough of the beds. They are top notch and provide a relaxing rest.
On our last night a large convention started up at the Sheraton Centre and Abigail very kindly upgraded us to a quieter location in the hotel on her own initiative. Touches like this exemplify that this hotel cares about its guests and provides far above average service.
Sheraton Centre remains by far my preferred hotel in Toronto, and I highly recommend it for both business and leisure stays.
February 10, 2013
Rated 3 out of 5 Customer service lacking
The room description provded by the front desk staff that checked me in was far from accurate. Was given a nice room after complaining however the T.V. didn't work properly. A maintenance staff came and fixed it. The next morning it didn't work at all. I called down and was told someone would come up to look at it. After 45 min no one had come so i called again. They said they'd call right back but never did.
April 17, 2013
Rated 2 out of 5 by montrealer123 Disgusting shower
There was a - dark - water leak in shower. Browny water was leaking continuously from shower ceiling and stained (brown) the wall tiles as well. In the morning, there was a pool of browny water in the tub. I had to wash the tub before being able to shower. Do I need to add that this was disgusting and unacceptable from Sheraton. I am SPG "Gold For Life" and was offered 1000 SPG points as compensation...
November 24, 2014
Rated 4 out of 5 by Harry3 great meeting hotel
the meeting room & meeting room staff were great. The only restaurant wait staff need improvement however. i find them rude, breaking into a conversation rather than waiting that moemnt it takes for people to recognize that they are here & need to take our order.
I found the breakfast menu quite expensive, but ther food quality remained good throughout all the meals
June 27, 2014
Rated 5 out of 5 by Roysie2650 As always, the BEST!
My husband and I stayed just one night (this time) at the Sheraton Centre Toronto and wished we could have stayed longer! We always enjoy our stay there. From the central location to the awesome staff who greet you and look after your every need in an efficient, friendly, professional, and timely way, and the ahhh so comfortable beds that make sleeping in a strange place easy, to the wonderful breakfast buffet. Well, I could go on and on, just take it from me, stay here, you won't be disappointed!
November 17, 2014
Rated 5 out of 5 by Swag50 The hotel staff are the best!
I travel a fair amount. Most times to Toronto. Anytime I'm in Toronto I always try and stay at the Sheraton Centre. I find the hotel staff very accomodating and friendly. In particular Blesilda (Club Lounge Reception) is second to none. She always remembers me (even if I haven't been there for months) and greets me by name. I've noticed the same treatment for all guests. She's amazing!
July 3, 2013
Rated 1 out of 5 by FrequentTraveller2014 Room temp stops sleep
When I'm travelling for work, I'm looking for two things: location and a good nights sleep. My challenge with this property is it consistently has heat control problems. This is my second time where I'm in a room where the heat controls simply don't do anything. Spent the night in 23C/75F and high humidity - all night long! The HVAC in this hotel has definite issues.
May 30, 2014
Rated 1 out of 5 by pasq1 No Fridge
I can't believe in this day and age that your rooms don't have a fridge and microwave. Also what's up with the extra fee for wifi. I cannot recommend this hotel for these reasons. It's like offering a black &white tube TV. Get with the times.
November 28, 2014
Rated 4 out of 5 by Ldis Over and Above
I wanted to say thank you for our experience last time at the hotel. It was a reward stay and I was contacted by one of your staff, Blesilda Pagaoa and she was super accomodating and extremely nice. When I arrived at the hotel, the front desk welcomed me, and congratulated me! I was very pleased that everyone went over and above to help me with my stay
June 17, 2014
Rated 3 out of 5 by JK47 Mediocre Stay
This is a large hotel. I have stayed here a few times over the years, but moved more recent stays to other hotels. I decided to try the Sheraton again as it is central to various meeting sites. The rooms are typical Sheraton rooms, nothing special. Generally are fairly clean. The problem is that the hotel caters to many conventions and groups and is poorly staffed to deal with these groups. It took a long time to check in, while they granted me a 4pm late checkout, I decided to vacate my room early to allow someone to check in. It took 15 minutes to check my bags for storage, and another 10 to pick up. There were a few other minor problems, giving me keys to a dirty room, waiting for them to deliver me new room keys. Constantly forgetting bottles of water daily, etc. I will not likely stay here again, but it was not so bad that I would discourage others. Maybe if the hotel is not so busy, service improves.
May 20, 2012
Rated 4 out of 5 by jqihe862 still need to improve
hotel is old, but keeps well. location is very good.
Breakfast and happy hour in Club Lounge is kind of simple, not too much to eat. And there is no ketchup in the club lounge.
When I check in, I don't feel welcome as a Platium Member. I am expecting to hear something like "welcome back" and "Thanks you for being the Platium member of SPG". But there is no greeting at all.
March 16, 2014
Rated 4 out of 5 by jqihe862 Can Club Lounge have more food?
Hotel room and bed is comfortable. Sleep well. I found the food for breakfast and happy hour time in club lounge is kind of simple. and there is no ketchup. I wish they could provide japanese sushi, korea noodle, chinese congee. these will not cost more if compare with what they have now. As I can see, guest from global and expect club lounge can have all kinds of foods.
March 25, 2014
Rated 3 out of 5 by Firealarm This hotel has too many fire alarms
Although everything else was ok. I think the hotel is overpriced and during my 3 nights stay 2 of them were not good restfull nights as there were 3 fire alarms and way too much speaking (alarm in basement, firemen called, firement on their way, firemen investigating, firemen say all ok, we apologize and to top it off on the 3rd one they came back and apologize in Spanish.
August 20, 2012
Rated 1 out of 5 by brad22 Cleanliness
I checked in as a Starwood Platinum and was put on the Starwood Preferred floor. When I opened the closet there was soiled woman's pants and underwear on the floor and used tissue on the safe!
I could not get the front desk to answer the phone so I had to gather my belongings and return to the front desk.
Not so much as an offer to upgrade or any consolation whatsoever!
August 13, 2012
Rated 5 out of 5 by Hopefulannie Business travel
I travel a lot for business so it is so nice to have friendly hotel staff and some of the added features such as having access to the Club Lounge. Blesilda always greets me with a warm welcome back & I am amazed that she remembers my name with all the guests she greets. All the staff here from the front desk, to housekeeping to club lounge staff are terrific. Thank you
April 24, 2012
Rated 5 out of 5 by Timetravellor Hotel is in a great location
Hotel had all the features I was looking for. Nice restaurants, pool and workout room met my needs. Conference rooms had good lighting and sound. The hotel had easy access underground to The Bay, Eaton Centre & subway. I didn't have to put on a coat. I would definately stay here the next time I visit Toronto. I have already recommended this hotel to family and friends.
December 5, 2012
Rated 2 out of 5 by NeverReturning Never staying here again
This hotel is a dump that seriously needs to be renovated. Room service food was gross and I could hear all of my neighbors.
August 26, 2014
Rated 1 out of 5 by AngryInToronto Don't ever stay here!
The Sheraton hotel is so overpriced for what you get. I recently stayed there for a convention. The food was less than mediocre. Breakfast included sausage and cold powdered eggs. That's it. No fruit, no pastries, nothing else. Lunch was pizza and the dough was 75% raw. Just gross.
The rooms were okay, not nearly enough outlets and unless you were staying alone, your hairdryer/flat iron, etc. was plugged in beside the toilet. Not the greatest place to do your hair.
The prices at the bar? Ridiculous! $12 for a highball and $10.50 for a beer! God help you if you just wanted a pop - for $6.50! I know it's Toronto, but come on, that's just insane!
Now for the icing on the cake. Upon checking out, I paid for my 3 nights in full. Only to get home and see that charge on my credit card (which was correct) PLUS 9 EXTRA CHARGES OF $190.97! That's $1,718.73 EXTRA! Of course trying to reach somebody in billing took at least 3 different phone calls, long distance on my dime I might add.
I would never recommend the Sheraton Toronto. Poor customer service, terrible food, and overpriced beverages. Extremely disappointing.
August 20, 2014
Rated 2 out of 5 by PlatinumNot Overly busy?
Despite being contacted prior to arrival and requesting a King Bed we were booked into a room with two Queens, got switched to a room with a King in the very end of the top floor and it appears this room is barely ever used. Carpet outside was covered in ceiling tile dirt and dust, no bathrobe etc. Will avoid this hotel in the future.
June 9, 2014
Rated 5 out of 5 by SSPChief Not understanding
I had asked at least 3 times and was assured it was no problem to have my bill split between work and personal. Unfortunatly this didn't turn out to be the case and now have to explain to work why they were billed for 4 nights when it should have only been 3! Not a pleasant situation to be in.
Also fire alarms in the middle of 2 out of 4 nights was a bit much.
August 22, 2012
Rated 5 out of 5 by British Location, Service, Views. This hotel has it all!
Wonderful experience in your hotel. We stayed on the Club Floor and had an exceptional experience. The Club Lounge has it all - wonderful staff, views, food etc. etc. Wish our stay could have lasted longer but we will definately be back soon!
Special thanks to Melanie for looking after our needs in booking this wonderful weekend experience for my wife and I.
December 3, 2012
Rated 1 out of 5 by Liz18 A lot of money for poor acomadations
Poor conditions of the room. Stained carpet, vents covered in green tape, tv not working properly, spiders in bed linen . Staff very slow in responding. Conference rooms very hot. Would not recommend this hotel.
August 10, 2014
Rated 3 out of 5 by iri68 Great location
Great location for downtown Toronto. Pleasant staff. Room, especially bathroom could use an upgrade, it was a bit tired. Only three towels even though the room was booked for four people. Ridiculous and outdated price for internet in the room although free access in the lobby.
July 21, 2014
Rated 2 out of 5 by Travel0314 Need training/Improvement
Water glass from prior guest was sitting outside my room for my entire stay, Tuesday to Friday
Valet parking staffs were rude and felt like they are doing me a favor. Calling down for my car and no answer. At one point they can't find my key.
Most of the channels on TV have no signal.
I didn't complaint to the front desk because always a long line up.
March 22, 2014