Rated 3 out of 5 by Natwan2 Needs more
The room is fine, but the bath was shabby, toilet seat peeling. Also, charging for internet now? For the $$ of your rooms it should be included, other COMPARABLE hotels have many perks included. It's bad enough parking is so expensive or off-site. Checking out was IMPOSSIBLE.
August 17, 2012
Rated 5 out of 5 by KevinOFun Toronto Jazzfest
This was my first time attending the Jazz Festival and I've stayed at the Sheraton many times before. This Hotel is by far my favorite place to stay in Toronto and it's close location to the event made it even better! Thank you for another 5 star experience.
July 2, 2013
Rated 4 out of 5 by Paulc2 sheraton review
The Hotel is ideally located especially since it is on the path system. Staff are extremely helpful and friendly-it is like being at home. Some of the facilities are under construction and when completed will definately improve the quality of the Hotel.
April 8, 2012
Rated 5 out of 5 by Charlesstancer Excellent Family Stay
Excellent staff made this 4 day stay even better. great location with tons to walk to all around. Have not been here for a stay in over a decade and will return way sooner. Great facility and excellent Sheraton Lounge!
April 21, 2014
Rated 4 out of 5 by SL123 Christmas holiday
Having spent Christmas in Ottawa we transferred to the Sheraton for our final 3 nights before flying home. We have visited this hotel in the past and like it for its quality and location.
Check in was relatively quiet when we arrived due to our flight being delayed and we were dealt with quickly from a friendly member of staff. I asked for an upgrade to a Spa room as we were travelling with our teenage son. Not a problem and for $100 a night well worth it. Separate bedroom with jacuzzi bath and flat screen tv in both rooms. Bathroom is a little on the small side, very small sink next to the toilet with little space for toiletries.
Beds and pillows are very comfortable and overall the rooms were very clean but in need of upgrading, looking a little tired.
Gym and pool were good and novel to be able to swim outside while snow is falling.
Upgrade to a Spa or Club room, we received complimentary wifi and buffet breakfast for the duration of our stay.
Washer and dryer on the pool level, very handy when on holiday for more than a few days.
January 5, 2013
Rated 5 out of 5 by PlatinumBlonde Beautiful hotel!
I absolutely loved staying at the Sheraton Centre Toronto Hotel. I was given a room upgrade at check in which was spactacular. The lobby is gorgeous, the resturaunt and bar is excellent. Staff was so friendly as well.
Great for business travelers!
April 11, 2012
Rated 2 out of 5 by KDP1 Very disappointed with our stay
Long line ups for check in, long wait time for switch board reception, no record of our request for early check in, internet not working. I know that you can't control the noise but our floor was very noisy which required security to resolve.
July 25, 2012
Rated 1 out of 5 by Josh24 Sheraton Toronto - Aweful
Aweful Stay. Had to change rooms 3 times. Air conditioning did not work. Found hair in the in-room coffee maker. Bed spread was covered with dirt, dust and dead bugs. I ended up checking out at 11pm and stayed at a non starwood brand hotel
July 22, 2013
Rated 5 out of 5 by Olga50 Helpful Staff
I stayed at the Sheraton this weekend while attending a conference held at the hotel. Very busy place! Front line staff were exceptional and helpful at all times. Mr. Dunn, please pass on kudos to all your staff on their customer service.
June 24, 2013
Rated 4 out of 5 by NFLD4 Family of 4 from Newfoundland
Excellent stay. Good price for the boat show. The costs at the restaurant was a little high but average I guess for hotel restaurants. Bed was a little soft for hubby!! Overall enjoyed our stay and the staff couldn't be more helpful.
January 21, 2012
Rated 5 out of 5 by Kismis A Great Stay!!!
We were in Toronto for my friends Stagette and stayed at The Sheraton on Queen St W., the staff was so friendly and helpful. Hotel Location is great everywhere we wanted to go was walking distance. We will definitely be coming back.
June 10, 2013
Rated 5 out of 5 by Armanda Home away from home
I love staying at this hotel. My favorite place is the Club Lounge where the staff is super friendly, very accommodating, and they always make you feel welcome. Truly a place to be when in Toronto.
April 17, 2014
Rated 5 out of 5 by EddyF26 comfortable and clean
wife and I spent the weekend for our 20th anniversary and guest services upgraded our room and gifted us a bottle of red wine which was very generous and appreciated. SUPER SERVICE, COMFORT AND CLEANLINESS!!!
March 24, 2014
Rated 5 out of 5 by segsan Met all my needs
Perfect location for me to tool around Toronto. Friendly service from the lobby to the Club Lounge, which had fine offerings for breakfast and evening appetizers. Great workout facilities. Can't complain, and I would !
September 26, 2013
Rated 3 out of 5 by CL2012 Hotel needs update
I feel compelled to write a review simply because when I dropped off my room key in the boxes there were only 2 options: "extremely satisfied" or "unhappy".
While not impressed with the hotel, I feel manipulated by this tactic of expressing my opinion of my stay.
In general I feel the hotel needs alot of update and reconfiguration. I used the pool for a short time in the evening and found the proximity of the change rooms and finding the pool very cumbersome from the Richmond Tower. And I selected the hotel because of its pool. The water was not heated sufficiently for a partial outdoor pool neither.
The room I had was small, the bed was neatly made. I have never stayed in a hotel where the only option is a single double bed in the room, even in New York W hotel, where the rooms were tiny, they give you a queen.
There also isn't information about the hotel facilities in the room to let you know what's available, so I had to call the front desk a number of times.
Overall it was not a rewarding experience, the halls were old and dated looking, and I couldn't wait to get out of there.
May 22, 2012
Rated 5 out of 5 by ATLTravler This hotel is technology friendly
Truly enjoyed stay clubhouse is very accommodating overlooking city on 43fl friendly &helpful staff busy lobby but very technology friendly food court on lower lever however close at 7:00pm
June 22, 2013
Rated 1 out of 5 by POed Bad Customer Service
Besides a sub-par stay, the hotel over charged me and once I discovered this it was next to impossible to get a human on the telephone. I will never stay at this hotel in the future!
April 19, 2013
Rated 5 out of 5 by animal vacation
have stayed at this hotel on three occasions and never been disappointed, staff very friendly and helpful, room spacious and clean. only minor problem is length of time to check in
June 2, 2013
Rated 5 out of 5 by DM34 Great location and hotel
This was a wonderful hotel in a great location in the heart of Toronto. I highly recommend it to anyone doing business in Toronto or wanting to be in the middle of things.
April 7, 2012
Rated 5 out of 5 by Buster66 Weekend stay
My daughter and I were in Toronto for an overnight stay. We were able to check in at 10 Am which was great! The room was nice, clean and quiet. Staff was excellent also.
July 8, 2013
Rated 1 out of 5 by vinnie46 Surprised
We were served a dessert with a long hair. Very surprised and disgusted. Double billed my daughter for her room! English was not well spoken at the registration.
August 1, 2012
Rated 3 out of 5 by Majkman Needs improvement
If it was not for the helpfulness of some staff members I would not recommend this property unless someone was looking for a 3 star property. It is dated ..The thermostat seemed more of a placebo than an effective unit. We could not reduce the temperature of the room to make it comfortable for sleeping. The TV would freeze waiting for a signal.
In the case of this property is definitely time for an update as it has fallen behind many other of their properties .
The location to the Eaton center and the theaters is excellent .
September 28, 2014
Rated 5 out of 5 by EDW915 Great hotel – only problem our room was cold.
We had a great stay in your beautiful hotel. Enjoyed every part of it except for one thing. Our handicapped room was cold Saturday evening. We contacted the desk and after a long wait a small space heater arrived at our room. It was really too small to do much good so we bundled up and went to bed. But all in all a great stay.
October 13, 2014
Rated 4 out of 5 by Negotiator1951 convenience
Great location for access in all weather to downtown via PATH etc...
October 18, 2014
Rated 5 out of 5 by diversity Excellent facilities
Stayed here for conference. Excellent facilities, great location-near shopping subway. Met family in BNB bistro. Would stay here again!
December 10, 2012
Rated 4 out of 5 by Sandra24 Poor service
I have stayed in Sheraton Hotels all over the world and this was a disappointment. The staff were so busy that they were sometimes abrupt. We were told that a parcel they we were expecting had not been delivered. We eventually manage to locate it ourselves in the Fed Ex office. I watched the doorman seeing me struggle with 2 cases not offer any help. This was pointed out to a manager who said he would be e mailing me. He never did so I also asked for a glass of orange juice in the business lounge and was told that they were not allowed to serve that in the afternoon. Terrible customer service, not the usual Sheraton standard of service
June 19, 2014
Rated 5 out of 5 by Alex19 Great Property!
Love staying at this hotel whenever I am in Toronto. Location is ideal and staff are great! They make you feel at home!
August 12, 2013
Rated 5 out of 5 by Marc58 Front desk staff is second to none!
The staff at this hotel always exceeds my expectation for great service. They care about having return customers.
March 22, 2012
Rated 2 out of 5 by PapaJohnJ You can do better
The TV didn't work. After 2 visits to correct the problem, it was replaced. The air conditioning was too noisy. After 2 visits to correct, it was still too noisy. We couldn't sleep at night because of it. One repair man said that's the way they are and offered us ear plugs. The hot water tap leaked and required an adjustment. The carpet was dirty. It should have been cleaned a long time ago. When we called about these problems we were told 'someone will be right up'. They didn't arrive in some cases until 45 minutes later - we had gone to bed. It sets the wrong expectation. We had hoped for a much better stay from a world class hotel.
June 23, 2014
Rated 5 out of 5 by MtlSam Always Pleasant
The Sheraton, and overall SPG Hotels always exceed my expectations. Great room, great location. Great staff.
June 13, 2013