Rated 4 out of 5 by Saucy83 Hotel is good - bad sleep and no explanation for parking
The hotel was a fairly good hotel. We spent two nights in the hotel.
The first night the fire alarm went off and there was no explanation as to what had happened and no real acknowledgement of the nuisance this caused guests at 3am.
The second thing would be the parking. We drove into the hotel and there was no indication where the parking for the hotel was. Someone came and valet parked our car without us knowing where to park we allowed this and it cost us $50 per night. As guests spending the night and enough money to stay here there should have been more of an indication as to where we could park that would not have cost $50 a day as we only took our car out once the entire time we were here.
Other than those two complaints the hotel was clean and staff was mostly friendly. Hotel was close to everything downtown, great location.
August 1, 2014
Rated 4 out of 5 by Soza Frequent Guest
I stay at the Sheraton all of the time because I have an spg. rewards card and I find that I can redeem my points quite frequently. The hotel is always clean and very comfortable. It is also walking distance to the ballet, the CN station , Queen West, and the Eaton Centre.
There was an incident last winter when too many young guests at a conference were having a loud party in the halls. The management did handle it but it was very upsetting and disruptive. I make sure that I do not stay on a "party floor" when I stay .there.
July 28, 2014
Rated 4 out of 5 by Londoncalling traveler 111
great downtown hotel in Toronto
August 7, 2014
Rated 3 out of 5 by Mikec12 Follow up stay for previous stay problems
our Stay Friday August. 1st We were able to check in the hotel early which was very appreciated considering the Carabana Festivities, the number of people in the downtown area and also the fact that we were travelling early the next day for 7 hours. The accommodations for the most part were very nice and comfortable with the exception of the TV which was not working (no signal) and that we reported to the front desk for the first time at 1:00 p.m.
However given the crowds of people, lines ups for restaurants etc... we decided to dine early and spend the evening in the room and retire early. We had hoped to watch some programs but the TV problem persisted (none - no signal) and was reported to staff 3 more times, the last being 8:00 p.m. We were advised that the Supervisory would be called and they would contact the cable company. At 10:00 p.m. we gave up & retired for the night.
Seems we are cursed to have a complete stay with full service at the Toronto Sheraton.
On the plus side we were not in anyway disturbed by noise from any of the partiers do to the excellent security measures in place.
August 6, 2014
Rated 5 out of 5 by PittsburghJim Great Location
The Sheraton is in the heart of the city and close to everything. Very personable and friendly staff that made our stay feel welcoming! Even the security staff member Adrian, offered my son and I a complimentary breakfast in the hotel restaurant. This was our first trip to Toronto and when we come back, the Sheraton will be the place for us!
June 12, 2013
Rated 4 out of 5 by filth guest
it was a nice place to stay the only promlem i had was i could not get the temp of room below 76 i had the room temp set at 65 full fan it just would not drop, otherwise it was good
August 6, 2014
Rated 5 out of 5 by TetePrata Excellent location!! Friendly staff!!
The hotel is close to the subway station, the Eaton Centre and adjacent to PATH. The Club Lounge on the 43th floor offers an excellent breakfast and snacks in the evenings. The coffee machine of the Club is great!! I wish I had one of those in my house!!! All the staff is very friendly.. We had a great time in this beautiful hotel.
July 20, 2012
Rated 4 out of 5 by Josh No Wifi in the Rooms
The rooms don't have WiFi, not even on the Club floors. So if you want WiFi for your iPhone or iPad, you'll have to go to the club lounge on the 43rd floor, or the lobby area. You can bring your laptop and plug in to the ethernet, but don't expect the ethernet cord that they provide to reach the bed. It's just a little too short.
October 21, 2011
Rated 4 out of 5 by Jimtraveller An overall good stay
I normally stay at this hotel when I am in Toronto for the weekends.
The check in process was professional and prompt.
However, the upgrade for a plat guest seems VERY rare. I got a regular king bed room again.
Good location, but the SPG recognition seems lagging.
February 16, 2014
Rated 5 out of 5 by TheShadow Very Nice Hotel, Good Location
We stayed at the Sheraton for the Boat Show and had a wonderful stay. Our room looked over Nathan Phillips square and the skating rink. It was very clean and comfortable. The only thing I didn't like was there was no wireless internet in the room. On one of the previous posts they mentioned this and the hotel replied saying that they now have wireless in the rooms. It is NOT in the rooms and there is notification in the room the you must go down to the lobby if you need WiFi. Other than that, it was a great stay, in a great room. Next year we will stay again but skip the boat show and maybe go shopping in Toronto.
January 25, 2012
Rated 3 out of 5 by SThi Club Lounge disappointing
The room was okay. Bed was not really comfortable.
The club lounge was a big disappointment. I see on the website there should be cold meats platter but there was none of that. Just cold hard boiled eggs and bread and fruit. I didn't use it for breakfast except the first day.
However, the service was good once they picked up the phone. I had to let it ring for a long time. The first time I called, I gave up and hung up. But once I made a request, the service was prompt.
The swimming pool was the best part of the hotel.
July 27, 2014
Rated 1 out of 5 by SPG9 Bad service and in desperate need of updating
Really disappointed by our recent stay with the poor level of service from inadequate valet service, misinformed front desk staff and rooms that are in desperate need of updating.
August 5, 2014
Rated 3 out of 5 by TardyRoom Check in Staff needs some work
No complaints about the actual room. However we requested early check in and ended up getting a room that wasn't even ready by normal check in time. When we spoke to check in they kept giving us the run a round and excuses. We finally demanded to speak to the Supervisor and demanded some compensation!
June 12, 2013
Rated 4 out of 5 by Flyingtailor Right In The Heart
Very nice place but the really big hotels are not my favorite a little impersonal. But the Sheraton has good check in and check out for Gold members very fast and good SPG recognition, and also a very nice lounge with great views. I would recommend this hotel to anyone wanting to stay right downtown.
April 1, 2013
Rated 5 out of 5 by NellaKass Great Location
Great service offered by the hotel staff. Facility was very clean. Although hotel was extremely busy staff at check in/out desk and valet parking attendants did a fantastic job of providing quick service.
August 5, 2014
Rated 4 out of 5 by adam06 Over all the Hotel was nice.
Over all I like Sheraton hotels, but this time even though I contacted SPG desk and confirm to me the Lounge club would be open, when I arrived there they told me was closed, and staff was rood. If I knew this I would stayed some where else. but was too late in the day.
December 31, 2013
Rated 2 out of 5 by Kimberly11 Very dissapointed.
We have stayed at the Sheraton downtown many times and were impressed. This weekend was an exception. First, it took us 55 minutes to check in. No manager or even employee came near the line to explain or apologize. After getting to our room (room 2744). We were very dissapointed at the size. Every other room we have stayed in at your hotel were beautiful. Thirdly and most dissapointing....I went outside (just by the front lobby) and almost stepped in a mess (another guest had gotten sick). I informed the front desk who assured me they would clean it up immediatly. I went down over an hour later and the mess was not cleaned up. (The staff had only put a "Wet Floor" sign up.).
December 30, 2013
Rated 5 out of 5 by lcjack67 This Hotel has a great location
My stay was so close to everything that was interesting. I visited the Royal Ontario Museum, Eaton shopping mall. Union station the great Hall. The Old court house, and the Ontario capital building among other things
August 4, 2014
Rated 5 out of 5 by DancingQueen Great Location
My husband and I stayed at the Sheraton for a wedding we attended at the nearby Arcadian loft. The suite was clean and modern. The view of Nathan Phillips Square was beautiful. The indoor/outdoor pool was a great feature. We would definitely stay here again.
June 18, 2013
Rated 3 out of 5 by crobertsca OK, but needs updating
I'm a long time SPG member and use the Sheraton Downtown Toronto quite a bit because of its convenient location...and of course the points. However, compared to other hotels in the area, and other SPG Sheratons, this location needs some TLC in its rooms and hallways. The value for money is good, but with peeling wallpaper in the rooms, old worn furniture, and stained carpets, a lot of these rooms need updating and fixing. Luckily the staff is very nice and helpful, and the main lobby area is OK. They've upated their restaurant too. I just wish they would take more pride in their rooms. Too bad the Westin Harbour Castle isn't a more convenient location for business travellers.
January 19, 2013
Rated 5 out of 5 by patsychom Excellent choice
This is a great choice - excellent location, staff and premise. Staff are outstanding, always ready to accommodate your needs. They are friendly and welcoming and very helpful with directions, suggestions, best bets. The hotel is top of the list for TO.
April 24, 2012
Rated 1 out of 5 by jayx1 Rude Staff
I cannot remember a time that I have ever run into a friendly staff member here. Service has always been average to down right rude. I am done with this location after giving them far too many chances. I will take my business and my clients elsewhere.
April 8, 2013
Rated 5 out of 5 by Deb2012 Very happy with the Sheraton Center
I am a frequest business traveller to Toronto and choose to stay at the Sheraton Center. “Home away from home” is a bit of a cliché, but, in this hotel it is true. Right from the Front Desk team, to the Bell team, Luggage Room, and, especially Guest Services, everyone goes above and beyond.
At the end of a long day, being checked in by friendly, smiling people who great me by name, and remember my personal details, hearing my room is in my favorite area of the hotel, and having one of the bell team run to grab my “staying bag” from luggage and getting my travel bag on a cart is really appreciated.
And sometimes I even receive a lovely amenity to recognize my repeat business :)
February 21, 2012
Rated 4 out of 5 by bonbon55 great location
we stay here due to closest to the rogers centre. staff were excellent and housekeeping were fast to response to our needs . valet service was excellent and George was very helpful. check in could be a little faster stood in line for 20 mins but would stay here again
August 3, 2014
Rated 3 out of 5 by Notsure2Bback Okay - but nothing more.
1. Central location
1. Mattress too soft.
2. Extra charge for in-room Internet access.
3 Busy lobby with throngs accessing free Internet in the lobby (see 2 above).
May 27, 2012
Rated 2 out of 5 by DisappointedSPGmember1 Worst hotel experience ever. Dirty Room, Unsanitary Bathroom, Imprisoned by Carabana, and Poor Customer Service.
Usually my wife and I like this hotel. This time I will probably find a new 'favourite' Toronto hotel.
In summary the room was dirty, and upon check in one of the towels had make up on it, and the toilet did not flush properly (a piece of solid waste was still floating in the water!!!!????). Also upon arrival I was told that the hotel was in 'lock down' after 9:00pm and that my daughter and boyfriend (the people we came to Toronto to visit) could not come up to our room after 9:00pm ??. When I called about the dirty room I was put on hold and told by customer service that they would call back in ten minutes. In fact it was over an hour when I called them again.
I paid $350+ a night for this terrible situation?? To add to that I had Club Lounge access. I was told that my daughter could not join us in the lounge (yet there were dozens of families with children in the lounge eating and drinking ??? I am sure that they simply did not ask as I did. They no doubt simply walked in.
This weekend was the worst I have ever encountered in a hotel. Bad Service , Dirty Room, Unsanitary bathroom, Double Standards, and a building Lock Down?? ...I travel often and I know hotels. This is not a recommended place anymore. I am not a person who rants and makes a scene but maybe I should have done that.
August 5, 2014
Rated 4 out of 5 by james Friendly staff but needs improvement and attention to detail.. Fantastic location
Overall, it was a good overnight stay. Suggested improvements: Food for club lounge needs to really improve - breakfast and afternoon snack. touch up paint here and there, lights not so dim and maybe new furniture in the club floor rooms?
Also, if a suite upgrade is used vs a comp upgrade, platinum member should get a regular suite and not a junior suite with a small bathroom for 3 people.
July 31, 2014
Rated 5 out of 5 by Marrick Very Personable Staff
I spent one month at this hotel while conducting business in the Toronto area. My experience at the Sheraton was VERY positive. What stood out, was the staff. For example, Blesilda accomodated the food requests of my children when the stayed at the hotel for a family visit. My son has food allergies which Blesilda took not of. She then ordered various foods he could eat without triggering a reaction. The help was all strongly appreciated.
July 29, 2014
Rated 5 out of 5 by Surgy This hotel has great staff and location
Love the location of this hotel. We have stayed here several times and have always been treated to excellent service. We highly recommend this hotel.
August 12, 2013
Rated 1 out of 5 by Normster24 over rated hotel
This Hotel stay did not meet my expectations.
July 22, 2014