Rated 3 out of 5 by Traveler20321 An average hotel that needs to improve customer service and safety
The front desk staff and especially the concierge need much improvement in their customer service. The concierge was alwasy very abrupt and acted as if you were bothering him with questions. In the evening there were many questionable people in the lobby and on the elevators. on several occasions I waited for another elevator due to safety concerns. Lots of very loud partying, yelling and activity in the hallways that made me feel very unsafe. If i visit Toronto again I will stay somewhere else.
October 15, 2012
Rated 4 out of 5 by BeachKarl Best bartender!
John, the senior bartender at the Club Lounge, is the best bartender in Canada and US! His warm smile, exellent service attitude and memory is fantastic!
September 23, 2014
Rated 5 out of 5 by Ben27 Excellent hotel
This hotel is an excellent hotel!
its very clean, comfort room
great new gym room and great pool also at winter time!
Sheraton Toronto is my second home and im coming often here to stay and im very satisfied.
The location is really good- the heart of downtown Toronto.
The employees are very nice and professionals and always want to help with a big smile especially the ones who works in the front desk!
It a really good hotel!
I'm feeling its my second home!
I'm recommending to everyone!!!!
April 20, 2012
Rated 3 out of 5 by Blackwood Busy and impersonal
i only checked "yes" I would recommend this property, only because there is no "maybe". I would only recommend if the rates were ridiculously low. Elite SPG benefits were not honoured. A promised "call" from the manager never came. The lounge was closed (do not recall any notice of that when I made my booking). Wake-up call never came.
Otherwise, it is a large, busy property, with a predictably comfortable room, in a good location downtown. The housekeeping staff were very polite and friendly.
December 23, 2012
Rated 4 out of 5 by Foodietraveler Internet is TERRIBLE - all else is great
This hotel is great. Fantastic location, great staff, nice rooms. But the Internet is TERRIBLE, especially at night. I have stayed here a few times now and the Internet has been terrible each time. I have mentioned this to the staff, but no changes. It drops out, it's slow, it's very unreliable. Be careful if you have an important conference all, especially in the evening.
August 29, 2014
Rated 2 out of 5 by Jim100000 Needs an Overhaul
A fine hotel that is in need of updating. The carpet in my room needed to be replaced. Bathroom ceiling requires repair. Bed was quite comfortable. Desk and chair should be changed out for a combo that is more ergonomic. Staff were friendly and responsive. The general condition of the hall and common areas need sprucing up. I had asked the staff to clean up the spit running down the wall by the elevator on the 7th floor, but after two days it remained. I expected more for the cost of the room.
October 26, 2013
Rated 4 out of 5 by Scott1243 Great loacation a few issues.
I am a huge Starwood supporter, love their hotels and resorts. This hotel is in a fantastic location downtown Toronto. Room was clean and comfortable.
A few things that annoyed me:
1) $27 for a "terrible" breakfast buffet. I expect more from a Sheraton. Think about it, 2 adults and 1 child ($10) + taxes and tip almost $100. Rid off.
2) Hot Tub not working. Are you kidding me.
3) Hotel alarm at 3am in the morning. Not their fault but ruins the experience.
Other than that hotel was very good.
March 4, 2013
Rated 4 out of 5 by NYSojourner Sheraton Centre Toronto
The Sheraton Centre Toronto is an excellent hotel conveniently located close to most attractions in the downtown Toronto area. You can walk to most of the attractions like The CN tower, the Rogers Centre, the Eaton Center, the Air Canada Centre and many more. There are many shops, services and entertainment available right under the hotel from the underground walkway name the Path.
The rooms may be a bit dated but the staff are very friendly especially at the Club Lounge on the 43rd floor. Be sure to saw hello to Blesilda and Semret if you do get a chance to visit the club lounge, they will be sure to take great care of you while at the club lounge. The lounge offers breath taking views of the downtown area and is especially beautiful at sunrise if you happen to get up for an early breakfast.
November 3, 2013
Rated 3 out of 5 by DMVFL Understaffed & dated
First impressions linger and having to wait so long to check in was a bad start. The check in line was across the lobby and nearly out the door! Then once we finally saw one of the 3 men staffing the front desk not so much as an apology! And worse, when I asked about the long wait, he did not seem to think this was unusual or a problem. Yes, it's both, when compared to other hotels. The only thing worse was the line at check out. Unbelievable!
We asked for a room with a view, which we would have had if the windows weren't filthy!
Parking and wifi fees were both too high. And many aspects of the facility seemed dated.
Overall I think the hotel is resting on its laurels from its heyday. But if management doesn't step up it's game, you will lose guests like me. There are too many better options.
June 30, 2013
Rated 3 out of 5 by Nessi Stayed during a conference, not impressed
I was impressed most by the staff during my two night stay. However, my room had no fridge and the nestle water was awful, the food served was bland and in some cases sub par. The breakfast was great but then again its really hard to mess up scrambled eggs. I found the dessert was the best in taste and selection.
Oh, get this, Internet for personal use comes at a charge! Luckily my company was covering it.
As for meetings, the rooms were great and the temperature was comfortable all the time.
August 16, 2013
Rated 5 out of 5 by Steelworker53 "Snowed in" Toronto
I arrived late Thursday night after closing my dental office downtown. The roads were a disaster so I decided to head to the Sheraton Centre to see if there were any rooms available. As I walked up to the gold / platinum check in I was greeted by Ronnie who remembered me straight away. He welcomed me back and was able to find me a room right away. I ended up staying two nights because of the weather and was able to walk to my office the next day. Thanks Ronnie and keep up the excellent work !
February 12, 2013
Rated 3 out of 5 by Mike3364 Maybe one day
I've stayed here a few times and each time I hope to be surprised. Unfortunately, today was not the day. The hotel has potential, but falls short each time. Rooms are dated and carpets need to be replaced. Common with most Club Levels, a few kids are ok. At a certain point, children in the Club Lounge is distracting and obnoxious. Please Sheraton....age limits please.
Finally...I did not feel like a Platinum. No upgrade, no acknowledgement....could have been any hotel anywhere. Unfortunate.
November 23, 2013
Rated 2 out of 5 by G777 Certainly not a 4 star hotel
Arrived and the room is not clean, not vaccumed , you can smell the dust.
Bathroom is a disaster, toilet unclean unflushed with unpleasant surprise in it.
Bathtub with human hair in it. Shower head leaks when bathtub tap open.
Carpet bent and torn at various spots.
No headboard for the bed?!
No free wifi
Old air condition unit which hardly blow cold air.
Location is excellent
Parking is 50 dollars a day!
Definitely not going back
I am on my first day and won't do it again if I can.
July 15, 2013
Rated 4 out of 5 by janrad great place for kids
The hotel is central to all of the activities that we were looking for- skating at Nathan Phillip Square, indoor/outdoor pool which is awesome in the winter, on the PATH which made it easy to get around even on the coldest days, close to restaurants, Eaton Centre and the theatre district. The hotel room was great, except that we would have preferred to have 2 queen beds in our suite (we were told this is not available). Hotel staff always friendly and helpful. We had a great time in Toronto!
January 6, 2013
Rated 4 out of 5 by Diane The room was not very clean
We had room 376 at the Sheridan Downtown Toronto. Although, the staff was awesome, the room was not very clean. When we went to pull out the sofa bed, (which the staff knew we were going to use as there were 3 of us) the linen was dirty and there was a dirty / bloody Kleenex on the sheets. Not good.
On our way home , we all discovered that we all had felt very lethargic in the room. It could be that the ducts are very dirty.
Carpets and soft goods were stained and need a good cleaning.
February 8, 2013
Rated 4 out of 5 by Larry66 Consider adding hotel info. pamphlet
I believe you should have a pamphlet that tells guests very briefly what is available in the hotel, including listing the TV channels. I had to ask "where the pool?"
Also staff was excellent, very helpful. Of note, a maid working on the 31st floored on Sat, 2/15 around 3-4 pm knocked on the door to return $10 in cash that was left near our door, dropped when entering. You should be proud to have this maid as a member of your staff. It speaks well of your hotel. I wish I had noted her name.
February 17, 2014
Rated 3 out of 5 by pita1126 ok but overpriced
The hotel was clean and centrally located but the cost of parking--$50 and the cost of using the internet is way overpriced. There are no maps of the hotel so there is no way to know what restaurants and amenities are available. If you want to order room service you have to find the menu on the tv, be a speed reader or waste 10 minutes until the menu cycles through before calling to place an order. I will say the valet was quick to deliver the car. We will try other hotels next time.
May 13, 2014
Rated 4 out of 5 by mj91 overall great hotel
I spent the night at the Toronto hotel and had no problems with the staff or anything. the room was clean, the staff were vary courtious and people friendly. the only issue i encountered was i made a reservation for the spa suite but was put in a self contained suite instead. Not what i initially wanted but the room they gave me was still very nice so i had no problem with the issue. I especially enjoyed the outdoor pool and bar as well as the poolside bar. I would definitly stay here again
June 24, 2012
Rated 4 out of 5 by Wmoose Lovely staff
This facility is in a fabulous location in downtown Toronto and the staff are outstanding.
My only issue was that the cable from the window washer was right smack in the middle of my window, a minor obstruction of the view. Having said that, I'm sure that if I had asked to switch rooms, there would not have been a problem! The beds didn't have that sink-into fluffy feel; a bit more austere. But the cleanliness, the friendliness and the atmosphere was wonderful! Definitely would go back!
April 8, 2014
Rated 4 out of 5 by Ccci Good Business Stay
This is a good hotel. The rooms were a bit dated and missing a fridge, but clean and perfectly suitable. The hotel is in a great location, with all sorts of dining options within easy walking distance.
The staff was very accommodating both to me and the group of several hundred in our conference. I needed a late checkout due to morning meetings and a late afternoon flight and the staff had absolutely no problems providing this.
The rate was also very good considering the location.
May 12, 2014
Rated 5 out of 5 by laptopguy Staff Went Over and Above
As I checked out I had left my laptop in the lobby where I was sitting and did not realize this until I was home and unpacking my car. Can you believe that a staff member had picked up the laptop and turned it in to lost and found? In this day and age I would have expected it to go missing. It would have been so easy for someone to take it home. I called the hotel and they were able to ship it to me. This is great, great service. Thank you Toronto Sheraton for great, honest service staff.
March 13, 2013
Rated 2 out of 5 by travelbug An old hotel in need of work
We had a two night stay on a weekend. We slept poorly due to noise in the hall by a rowdy crowd. Modern hotels have better sound proofing. The room was old and in need of a retrofit. There was no hotel folder in the room with details of the hotel amenities so I phoned the front desk and they said they would send one up. It never arrived. The Traders and Club Bistro restaurants are very unattrractive spaces. All in all, not my favourite Sheraton though the Sheraton bed is very comfortable.
November 23, 2011
Rated 5 out of 5 by Marrick Very Personable Staff
I spent one month at this hotel while conducting business in the Toronto area. My experience at the Sheraton was VERY positive. What stood out, was the staff. For example, Blesilda accomodated the food requests of my children when the stayed at the hotel for a family visit. My son has food allergies which Blesilda took not of. She then ordered various foods he could eat without triggering a reaction. The help was all strongly appreciated.
July 29, 2014
Rated 4 out of 5 by SYTAGETT Conference Visit
I enjoyed my stay. My only disappointment was that my room was not ready upon arrival, around 6:00 pm. The front desk wanted to move me to two other rooms- both with single beds - of which I declined. Since our conference had evening activities, I did not get into my room until around 11:30 at night.
September 8, 2014
Rated 3 out of 5 by Mario999 Rooms and Keys
This is great hotel with a perfect location, but I went through some exercise to finally sort out my room. First I was given room 450 (very long walk on the same floor as conference rooms). I get to the room and there is a table with 8 chairs instead of a bed. I go back to the front desk and the key system is down so they escort me to a new room in the Richmond tower without a key. The front desk says they will send up keys, the person escorting me says that won't happen and I should get my keys. I go to the front desk and get my keys an hour later and get some lunch. On my way back from lunch I get to my room and the keys don't work. Back down to the Front desk. BTW, the Front desk always has a line. The staff is always pleasant and apologetic and they re issue my keys. From there on it was great.
January 16, 2014
Rated 4 out of 5 by Pirate187 Check-in
The line-up at check-in was very long, not unexpected mid afternoon on a holiday long weekend. The hotel provides a separate check-in area for SPG Gold and Platinum members. I am a Gold SPG member so i stood in that line. The ONE attendant spent 15 minuts with one other guest so the line did not move. Although there are other terminals in the area, no other attendant came over to help. I eventually gave up and got in the other line, only to have to wait several more minutes to check in.
February 19, 2013
Rated 3 out of 5 by Foodiemick51 Good value
This hotel is really well located... easy to get onto path. The hotel is well patronized however there are elements that need refreshing and could do with paint or replacement.
The executive lounge on the 43rd floor is an excellent facility however the standards tolerated do not match it's physical attributes. Too many children are allowed in who do respect appropriate standards!
The gym is an attractive reason to stay at this location however the equipment is not well maintained... too many items were not working properly like of the three bikes two were not operating properly and inspite of daily requests nothing changed over this 6 day stay.
This place could be great however I think there is too much emphaise to volume and too little to quality ..... staff service too is at times slow to respond
March 22, 2013
Rated 3 out of 5 by Cburt Didn't meet exspectations
I was sorely disappointed in the staff I encountered over my time spent at the Sheraton. Not only did I have to spend a total of 2 hours of my own time on the phone because of booking confusion, they didn't even get it right in the end!! On top of that I had to wait 20 minutes to check in, as there were only 3 staff helping a very long line. The room was very nice and really clean but I can't help feeling sour over the complications before I even got my key. I doubt I will ever be back.
July 24, 2013
Rated 5 out of 5 by Squirrel Confederation College Reunion 2012
Location - Location - Location The Sheraton in Toronto was located perfectly for what we did. The CN Tower Edge Walk - Shopping at the Eaton's Center - Dinning at Green Jeans - Baton Rouge - The Keg. And a night out in the John St. Bar Dist.. Our Room was large and comfortable. What a View of the City for my out of town guests. City Hall always has something going on. It was Canadian Bands all weekend just across the street. Perfect! Our 2012 Reunion is a very memorable one . Thank You!
September 27, 2012
Rated 4 out of 5 by Stephanie Nice accommodations - Breakfast accomodations did not work well
The room, fitness center, etc. were great. My only compaint is the breakfast accomodations. Breakfast was part of my reservation, but I was not informed that I needed to go to the 43rd floor, so had breakfast at BnB at a cost (unexpected). I asked the desk who informed me of the 43rd floor lounge. The next morning I intended to grab a quick bite to eat at 6:30 before I left for the airport. There was trouble with the elevator, so I was unable to have breakfast either morning of my stay.
January 31, 2013