Rated 2 out of 5 by Amy67 Chilly night
Staff were fantastic. Location can't be beat...the one thing that was missing was heat in our room! Went to a wedding and came back to a freezing cold room despite having called reception 2 times prior to leaving for the evening. At 1:00am with two toddlers fast asleep the last thing we wanted to do was switch rooms. It happens, but very disappointing nonetheless!!
December 19, 2012
Rated 5 out of 5 by Dataminer Great Hotel
As a guest to this hotel more than 200 times I can confidently recommend the Sheraton Centre. The staff seemingly has unusually long tenure making them accountable and proud of their work. The location cannot be beat and the amenities are well above average.
I, like most traveler's, have my choice as to where I stay; I happily choose the Sheraton Centre, Toronto.
April 27, 2012
Rated 1 out of 5 by topdoc2020 Unsatisfactory
There was a lot of unorganization and poor service- it was inexcusable. The lights went out in my room in the morning and it took an hour for someone to come up and fix it. The room itself was not clean and to top it off, it was freezing in there. The airconditioning was on full blast and could not be adjusted. This was one of the worst experiences I've ever had.
October 24, 2012
Rated 1 out of 5 by nosleep Noise and Unruly Guests
The Hotel was not prepared for an influx of a couple of hundred young "Guests" that attended a rave-needless to say the hotel was extremely noisey and the so called guests were out of control. Security of 2 people could not handle them. Sleep that night was not an option even with numerous call to the front desk as security could not handle all of the complaints.
February 26, 2013
Rated 2 out of 5 by jellogirl Toronto Downtown Sheraton Gone Downhill
Unbelievably rowdy guests both nights of stay (even after a floor change)
Couldn't maintain a comfortable temp in room
Problems with plumbing (toilet not flushing, sink/shower not draining)
TV kept losing signal every 15-20 minutes
On the plus side - very courteous staff who gave us credit for a night
Sheraton - it's time to up your game!
April 22, 2014
Rated 4 out of 5 by BrendaG Great stay as usual but problems with WiFi
Usual excellent accomodations and service except problems with WiFi connection - kept disappearing (approx. 1-2x/hr each of the 3 evenings of my stay). I would manually reconnect each time and get back on the system without problems but was a hassle to work on webmail. Helpdesk was not much help and no offer of reimbursement for inconvenience and poor service.
January 16, 2014
Rated 3 out of 5 by Visitor9 Internet services
Overall stay was ok very disappointed with no free internet...well actually you can get free but down in the lobby! Hard to believe in this day and age that is not part of your service especially when visiting as part of a large group for business who uses the Sheraton routinely several times a year. Find having to pay $16 per day get internet in room excessive.
November 4, 2013
Rated 3 out of 5 by Sambi Hotel was Okay
Overall the trip was okay. There were a couple of things that could have been improved. Firstly, we requested a high floor and a fridge placed in the room, and I was told this would be no problem. Upon check-in I had to re-request a high floor and did not receive the fridge. Also, the room was large and spacious, but the carpets were all lumpy and torn up from what appeared to be water damage. There was also several other notable damages on the ceilings and walls. We liked the size of the room, and the two televisions though, and the bed was quite comfortable. Lastly, at about 8:30 in the morning we were disturbed by a housekeeper knocking and coming into the room, I was rather upset with that event. Other than that, the lobby was beautiful and the service was quick at the front desks (can't say the same for the valet, but there was notices around stating construction). It was an OKAY stay, not sure we will be back though.
January 1, 2013
Rated 3 out of 5 by ESS47 Huge Hotel, But Great Location
I've stayed at the Sheraton Centre several times. It is a big hotel, but in a great location, close to the financial district, entertainment district, theatres, subways, etc. I only have two things I wish the hotel would improve: 1) check in always has long lines and waits; and 2) Sheraton Hotels have one of the only club levels that charge for wine--unheard of!
January 24, 2013
Rated 3 out of 5 by barnaby11 Very Average
The first room we checked into was dirty. The toilet took forever to flush and even though we were told a late checkout would be very possible, that request got rather abruptly shut down when the time came to ask. Hard to believe knowing that rooms go uncleaned for hours/days.
June 9, 2014
Rated 2 out of 5 by Meaghan2014 Very difficult to receive assistance
I organized accommodation for a group to stay at the Sheraton for 3 weeks in the summer 2013 and it was an absolute nightmare to set it up and pay.
Multiple times i called the reception and there was no answer or if i was transferred between departments my call was dropped. I spent 3 hours one day simply trying to speak to someone that would take my credit card info to pay for the rooms. I would think that if i wanted to spend approximately $12,000 at the hotel someone would want to talk to me?!
From my experience the different departments don't communicate effectively because I requested amenities for the rooms, one department said it was taken care of and then i would hear from our guests that it wasn't.
A woman name Jeannette in billing finally made an effort and made this experience bearable. I appreciated her taking care of things, but unfortunately it was too late for me to say i would go back to the Sheraton again.
August 22, 2013
Rated 4 out of 5 by presenter Staff at this hotel are very friendly and helpful.
The staff are what makes this hotel great.
Not impressed with the internet service. Signal strength is low and drops off frequently. It is even worse in the meeting rooms where it is usually needed to present workshops.
Filters on airconditioning units need cleaning.
Nice facility close to Eaton Centre, Bay store and lots of good restaurants and entertainment.
August 19, 2013
Rated 1 out of 5 by jzenp Staff
I would not recommend this particular Sheraton to anyone. The only staff that I was able to get help from was the check in desk. The support staff including the bellman, housekeeping and in particular the staff at the tour desk were rude and unhelpful. The cafe staff short changed me two mornings in a row and refused to correct the situation when called on it.
October 10, 2012
Rated 5 out of 5 by Swag50 The hotel staff are great
Most of my travel takes me to Toronto. When I'm there I always plan to stay at the Sheraton Downtown. It feels like a second home to me. The hotel staff are great (very friendly, always making you feel welcome). Whether its the food, the room or service its always been excellent. Special thanks to those in the club lounge, especially Blesilda. She's the best!!
April 5, 2012
Rated 2 out of 5 by BoatShowDave Showing its age ...
This hotel has a number of things going for it - its great downtown location within easy walking distance of shopping, nightlife, and restaurants; its great year-round indoor-outdoor pool, and the incredible Toronto Boat Show rate of $98. per night. However, against that is the incredibly bad service in the restaurant, the extra $16.89 per day for Internet access, and an aging decor on the guest floors that is desperately in need of updating.
As for the restaurant service - I was overcharged but did not notice until on my way out. I mentioned it to the maitre'd who said she'd have the waitress care of it. However, when I got back the waitress called me in my room to argue that I was wrong and that the price she charged me was correct despite there being a large sign at the restaurant door advertising the price of the very special I had ordered. In the end she did credit my bill, but did so incorrectly so I was still out money.
January 18, 2014
Rated 4 out of 5 by TLTS Staff
The staff with which we dealt throughout our stay was great. They were quick to respond to any needs we had and were very polite.
July 10, 2014
Rated 2 out of 5 by Roger06 This hotel needs rules
My wife and I were very disappointed with our stay. The 19th floor was very noisy all night and little was done by the hotel to stop it. At the BnB restaurant we got stuck for $86 (plus tip) for two orders of fish and chips, 3 sliders and two beers. A $96 dinner !!! I have stayed at this Sheraton many times in the past several years but it is slipping badly.
December 8, 2013
Rated 3 out of 5 by pvw590 Not a lot of extras for the cost
I stayed at the hotel four nights. The TV reception in the room was very poor. It either lost the signal or the picture/audio would break up. Costly Wi-fi package in room.
Staff was mostly friendly and helpful but the food in the irish bar was just OK and the waitress was not friendly at all.
Club Lounge food was subpar. Little variation in what was offered.
September 24, 2013
Rated 5 out of 5 by Cullie Better Than First Class!
This hotel offers the best of the best! From valet and bellhops when you drive up, through friendly registration desk, to the beautifully decorated and equipped rooms. Everything is so accessible from this hotel, from restaurants, to pubs, to shopping - and it is all via underground passageways.
Stay here for a night and you will come back for two or three!
June 2, 2013
Rated 5 out of 5 by bobo4 Great Memory
excellent staff greeting upon arrival. Front desk service was exceptional. The whole day we stayed at the hotel and interaction with staff was exceptional. Enjoyed the pool and view from the 43rd floor. Will be back and would recommend to family/friends visiting Toronto. Room on 25th floor blew us away when we entered. Thanks for a great memory of Aug 29th.
September 6, 2013
Rated 3 out of 5 by MRCAL99 Out of the Ordinary
As a frequent guest at this property, I had a poor experience this time through. Not only was my SPG Status not recognized through-out my stay, but repeated requests for simple things such as hangers and a morning paper were summarily ignored. The usual service levels I receive were nowhere near up to the standard set in prior visits, or to my expectations.
December 17, 2012
Rated 3 out of 5 by Daniel627 Facilities need to be improved
The hotel location is great, but the facilities in the guest room are need to be improved… There were no frig, microwave, and free wifi in the room, which was not convenient.
July 3, 2014
Rated 5 out of 5 by Janice75 Nice Stay...
We had a fantastic time staying at the Sheraton, your staff were nothing but professional and courteous.
As a housekeeper in a past life I look at the small details of every room we stay in. I would mention to your Supervisor to ensure the entire room is vacuumed and not just the walkway space. There was a small picnic of chips and smarties under the table.
April 4, 2013
Rated 1 out of 5 by Cky2909 Bathroom
The water in my room was brown. Also, the toilet was clogged and would not flush all the way. I reported both issues and they came by and cleaned my bathtub and sink but the toilet still would not flush all the way. You basically would have to flush repeadtly for tissue or anything left to go away. I have stayed at other hotels and not had any such issues.
August 19, 2013
Rated 4 out of 5 by Donnydon It's been a while
My mother-in-law fell and broke hip last July so she has had to have basically constant care. This we haven't been able to come down to The Sheraton Centre in Toronto. We have noticed a lot of changes. The main being, Traders, is gone. We really enjoyed the warm atmosphere of its wood and decor. In its place is a cold non-appling, almost cafeteria setting.
July 30, 2012
Rated 4 out of 5 by SFTM Great service and location
Reception was great in meeting our requests. As well the Facilities are first class. The location to all downtown sports and convention event sites as well as attractions is exceptional. Because the hotel is attached to the Toronto underground Path System you can shop and get around without going outside, For some it is something to consider in the winter.
January 6, 2013
Rated 4 out of 5 by Ohdear Beautiful..But...
Was amazed with the hotel and staff the enterance was beautiful and staff could not do enough to help out..but shocked to find nose mucus in two different parts of the room. Also cream of some sort was stuck on the bathroom cupboard for the two days that I stayed.
I would give this hotel another chance and stay again, I am hoping it was just an oversight.
March 1, 2013
Rated 4 out of 5 by DDD1971 Club Lounge Staff
I have been staying at the hotel for the past 2 years - and have found the club lounge staff to be excellent, and willing to work hard to make sure of our comfort. All of the staff are great, but I want to call out Blesilda at the front desk. She is very attentive and kind, and greets me by name each time I come to the lounge. Truly an asset to the hotel!
August 28, 2012
Rated 1 out of 5 by Carol1981 The hotel room was a disappointment.
The hotel rooms were outdated, carpet was disguesting, there was mildew in the bathroom. Floor had the smell of carpet cleaner, construction on floor. Not impressed. The conference area was good, bathrooms were clean.
June 24, 2014
Rated 4 out of 5 by JSN01 Quick Stay
I am an Platinum member and at the last minute needed a room in Toronto, low and behold there was one available. When we got there we were treated with exceptional service, and an outstanding room upgrade to a great suite. All staff were warm and helpful, the facilities - Gym and Pool were great. I would not hesitate to stay there again.
April 7, 2014