Rated 2 out of 5 by Disappointed101 Toronto city of tourism and conventions?
Upon arrival off the very busy streets of toronto we were greated with honking valet drivers and no place to even stop to get our bagagage. After we reached the entrance, no bell hop/no trolley was offered for our luggage. We were two of hundreds attending very expensive staff party.The line to check in was forever long, reservations that were confirmed were reversed for some attendants without one blink or consideration. It was a put up or move on situation for some attendants. The staff was orgainzed confusion; with nothing more then a voicemail to call for answers. For a hotel that holds conventions and large scale parties; I was beside myself at the lack of management available, and the big city attitude to accompany the front line workers. When I went to the bar for a drink i also ordered a soup and there was a fly in my soup, they refunded the soup, but the damage was already done.There were homeless people approaching some attendants at the party on hotel property, one man almost snatching a ladies clutch purse.......not safe! The room was descent in size and clean,and the bed comfortable..... I will give them that. Keep looking!
December 7, 2011
Rated 5 out of 5 by LOFTsteve Great Experience
Stayed for 2 nights on a business trip, great service and location, excellent workout facilities. Bed was comfortable and room well accommodated.
September 24, 2012
Rated 5 out of 5 by Neenee Comfortable & convenient
This was a theater package purchased and the whole experience was great. The room, theater tickets and the meal @ the Hard Rock cafe. Recommend.
February 25, 2013
Rated 3 out of 5 by wondermom35 Poor problem solving by management
My reservation got booked incorrectly and upon arrival, I discovered that I was scheduled to check out a day earlier than my flight left Canada. The woman checking me in attempted to extend my stay, but needed a managers clearance and assistance due to full capacity of the hotel. A manager could not be found, but she left notes in my file of the issue and assured me it would be handled promptly. After no resolution after several hours, 5 to be exact, I contacted the front desk to be told that at this point of the evening, my room type was completely sold out for the next night. I would have to check out the next day and hopefully check into a different lower level room after 3 pm. Not an easy task, as I was there for business and had meetings from 8 am to 3 pm the following day. It was extremely INCONVENIENT to have to switch rooms in the middle of a 2 day stay. I felt that my problem was IGNORED and had a manager tried to address it sooner than 5 hours after my check in, a much less inconvenient outcome could have been achieved. I doubt I will stay at this hotel when I return in July 2012 for the conference I was there to plan this trip.
December 1, 2012
Rated 3 out of 5 by BLR53 Wasn't made aware of construction
There was construction noise form the hotel.
Loud banging and sawing.
I wasn't informed of this when I booked my room or when I checked in.
December 8, 2013
Rated 1 out of 5 by MichaelP Do Not Stay Here
Rooms are dirty; service is poor; elevators down to 2 total as a repairman walkout in process; overpriced for sure compared to any other hotel.
May 30, 2013
Rated 2 out of 5 by Deb3 Room quality poor
The bathroom floor in my room was dirty and the shower didn't work....the fan was very noisy....it was very disappointing considering the cost.
June 5, 2013
Rated 5 out of 5 by Jacko Always a great stay
This hotel is in an excellent location. It is exceptionally staffed, and always offers a fantastic rate compared to similar hotels in the area.
September 22, 2012
Rated 5 out of 5 by Auntie This hotel is great with a lot of amenities.
This hotel is great and an ideal place to stay. The shops and restaurants are inviting places to visit. The hotel staff was very accommodating.
August 9, 2012
Rated 5 out of 5 by Flyingtailor Great stay
Very good stay great recognition and valve. This hotel has fast check in and check out right downtown. A pleasure to stay here.
January 28, 2014
Rated 5 out of 5 by Praisetrain Hotel was well located!
I loved staying in this hotel. Everything was close by and the room was clean. I had a very enjoyable stay. Would stay there again anytime!
November 23, 2013
Rated 3 out of 5 by wiinis Morale
Rude bellhop and unkempt housekeeping. They did not clean my room today.
This was after the bellhop gladly took my 500 tip from car arrival.
May 31, 2012
Rated 5 out of 5 by Golfer12 Staff
This hotel has the most accommodating and friendly staff. Always a smile and friendly conversation. It is always nice to be welcomed by name.
August 10, 2012
Rated 5 out of 5 by Khundon No doubt this is a 5-star hotel!
Friendly & professional staff. Prompt service upon request. Great location. Complete meeting facilities. Superb customer service. Great food.
September 25, 2012
Rated 4 out of 5 by Anonimuzzz Very nice hotel, but...
My bed was not very comfortable at all. Loud heat register, did not heat up room much.
Nice restaurant. Excellent service / personnel.
December 12, 2013
Rated 4 out of 5 by PattyMarie Fix the TV in Room 4224!
This is my 2nd time staying here where the TV did not work. It is frustrating and an inconvenience if I want to catch up on a specific show.
July 4, 2013
Rated 5 out of 5 by gsl2101 Great staff and location
Staff are exceptional. Blesilda from the club lounge; Bonnie from Bistro on Two; Marilyn and Steve at front desk; all have been exceptional.
March 23, 2012
Rated 4 out of 5 by roundrev good visit
The room was little cold, but I did not report it to staff.
Breakfast at the new restaurant was disappointing, and the price was outrageous.
October 2, 2012
Rated 2 out of 5 by Flybynyte Terrible checkin
The last 2 times I have used this hotel I have run into 20-30 min check-in lines. Put more staff on when you have 40 people waiting in line.
June 3, 2012
Rated 3 out of 5 by nanz Poor Customer service
Non-responsive servers in the Bistro. Waited 20 minutes without being acknowledged. I have never gotten up and left anywhere, but I did here
October 15, 2012
Rated 4 out of 5 by rainstorm General
As an elite spg owner I didnot care
for the registration process.
As a hotel guest I didnot care to receive
union propaganda under my door.
September 18, 2012
Rated 5 out of 5 by Maurob Great Hotel
When I'm in Toronto my preference is to stay at this location. Staff have always been great, location is fantastic & rooms are accomodating.
January 3, 2013
Rated 5 out of 5 by Jake13 Great Hotel, perfect loctaion
The hotel was clean, comfortable and accomodating. Great spot located on the path, pretty much wihin walking distance of everything downtown
March 1, 2013
Rated 4 out of 5 by MichelS One Night Stay
Except for the bed, all was good. Bedding is old and needs replaced and the Mattress was very uncomfortable. I could feel the coil springs!
March 26, 2013
Rated 3 out of 5 by Swissms14 Nice location but rooms are average
The bathroom was not cleaned very well, hair still visible and the tub would fill with water while showering, drain was not working.
December 24, 2013
Rated 1 out of 5 by CMSS Worst Customer Service -
I have stayed at many hotels and this is by far the most mickey mouse customer service i have ever received.
I wanted to Cancel my rooms on Friday Feb 8th due to severe storm condition. I called in around 1230pm that day saying is there any possibility of canceling my rooms. The lady said yes we are allowing cancellation due to the storm. I was happy at this point. After all was said and done the lady said you booked through hot-wire but that should not be any problem because i will get them to notify you and refund your payment. I asked for this in a conformation email because i knew this would happen where this hotel seemed to have lost all indication that i called in on Feb 8th. I have called this hotel 5 times and each time they say someone will call me back ( which never happen ). Finally i spoke to a nice girl that was managing and she said basically told me it is out of her and hands in hot-wires hands now. All i can say for this hotel is that they do not care and use lying as way to end calls with their customers. I hope that i am the only one who has been treated this way Because business will be lost. Mine already has been.
February 11, 2013
Rated 2 out of 5 by asrrtfbsdfgs pretty average
very average hotel in toronto. dated and impersonal. number of better alternatives in the area. people friendly though. poor food options.
March 7, 2013
Rated 5 out of 5 by chicharo4 From check-in to check-out, everything is oustanding
Outstanding staff service,
The new beds are amazing... my daughter and I slept incredibly comfortable
August 20, 2013
Rated 4 out of 5 by kev1 Great Location
The hotel is nice, facilities are good, staff on the phone are excellent. Just lacked follow-up. Room could definately have been cleaner.
November 19, 2012
Rated 4 out of 5 by Mary Great location
Nice clean hotel very well located downtown with access to stores and restaurants by a path but no free WiFi and 48$ for valet-parking!!!
March 18, 2013