Rated 4 out of 5 by Formula1 staff was very attentive to my needed and requests.
I had a special request and staff made it possible immediately.
April 25, 2014
Rated 2 out of 5 by Alba Bad weekend
Fire alarms going off at 3 in the morning and no hot water the following day.
January 28, 2013
Rated 1 out of 5 by Tarnished Dismal
Had booked a King room for our wedding anniversary (Jan 14th). Upon checking into the room found that "every" wooden surface was scratched/checked and on the telephone table someone's initials had been carved into the top. After taking a strol about the downtown core returned to the room to find water leaking from the ceiling. The corner chair, wall, carpet and electrical plugs were saturated. Drywall was falling from the ceiling due to the leak. The front desk was contacted and advised that a porter would attend with keys to another room. After waiting 15 - 20 minutes again contacted the front desk as we had a dinner reservation within the half hour. A porter did subsequently attend passing me the keys at the door advising if I didn't like the replacement room to again contact the front desk. There was no offer to assist with luggage nor check the substitute room. He sauntered off down the hall, thanks. Upon checking the substitute room I found it to be a double Queen, how romantic for my anniversary. I did not again contact the front desk as noted prior we had dinner reservations. Do I feel like a preferred quest, I think not. The rooms I refer to are #1089 and #1079, with pictures to verify if you must.
January 19, 2014
Rated 3 out of 5 by beza9019 Friendly welcome
Blesilda working at reception at Club Level was extremely nice and friendly.
May 3, 2012
Rated 3 out of 5 by Whywhy Hotel is OK
Would not recommend. Probably OK for a hockey team in town for a tournament.
February 8, 2013
Rated 4 out of 5 by voegelchen ok for this price
no free wireless internet
exterior few is not so nice
breakfast to expensive
April 3, 2013
Rated 4 out of 5 by jtworldwide Nice property -- Great location
This is a nice hotel for anyone doing business or enjoying downtown Toronto.
June 7, 2013
Rated 3 out of 5 by Cojackson Disappointed
First off I want to say that this hotel is in an excellent location. As for both of my experiences there in the last month... that's about it.
First off the line up to check in was the WORST that I have ever seen. It took 25 minutes to work through, however I could see past that. Secondly, I had forgotten my toothbrush and had requested one from the front desk. 30 minutes after I requested it and it hadn't arrived, I called down to see if it was on it's way, and was obviously forgotten about. I was not offered an apology for the delay, just that it should be there "any time now". At the same time I mentioned that our room did not have any hot water, at which I was met with "You and anything below the 25th floor". At no point was I offered an apology for the inconvenience or a possible timeframe that the issue would be corrected, just that "we're working on it".
As a fairly relaxed guest in most cases, I could easily ignore all of these situations if someone had made me feel that they cared about the inconveniences.
As an individual that tries to be loyal to the Starwood brand, I did feel that this experience was quite disappointing and not at all what I am used to when staying at other Starwood properties.
December 6, 2011
Rated 4 out of 5 by Hermit Rip off
Outrages price for wifi connection. Even cheap coffee shops have free wifi.
January 14, 2013
Rated 5 out of 5 by Grab50 Short by Great Stay
- in town on short business stay, staff was great and made me feel welcome
May 19, 2013
Rated 5 out of 5 by Chefy Great Location
Loved every minute of my stay. Outlet's had fantastic food and service. ;)
April 29, 2013
Rated 5 out of 5 by TopStarGuest Great Club Lounge Service
This property is great over all, however, elevators were a mess this week.
May 31, 2013
Rated 5 out of 5 Hotel has the best staff and location
This hotel is great for business / family / theater / dinning / shopping.
January 1, 2014
Rated 1 out of 5 by Travler303 SPG Low customer service
Customer service needs to improve and have flexibility with date changes
January 24, 2014
Rated 2 out of 5 by seanatkgh This hotel fell way short of my expectations
I stayed at this hotel for 5 nights. The bed was not comfortable and the walls seemed to be paper thin as I could clearly hear the conversations in the room next to mine. The cable TV was constantly going "scrambled" which made it hard to relax while watching TV. The hotel offers a $5 coupon for each night I did not receive any Housekeeping services. I received 1 coupon for 4 nights of not using Housekeeping. On thursday night, the room rate went up considerable but the hotel allowed a party on the second floor to play music so loud that it vibrated through my room and I was on the fourth floor! Complaints to the front desk staff did nothing to resolve the issue until close to 11:00 PM when it did finally stop. On my final day, after paying for valet parking for the entire time of my stay, and not using it, it took the valet staff over an hour to deliver my car while I waited for it out front.
One final note is that I find it ridiculous that a hotel chain, like the Sheraton, would charge extra for the use of internet in the room. Lesser quality hotels offer this as a free service and rightly so.
I think the Sheraton could do much more to make their guests feel more comfortable and relaxed while travelling.
December 10, 2013
Rated 5 out of 5 by PL100 This hotel is fine for big meetings
Lots of meeting rooms in a central downtown location.
May 9, 2014
Rated 4 out of 5 by Cindy1000 Leadership Conference
Thank you for your fast attention to my concerns and for my room upgrade.
August 18, 2013
Rated 5 out of 5 by Vince Special Thanks
Thanks for the special kindness to my wife and myself during her illness.
March 29, 2013
Rated 1 out of 5 by Mobulu Disappointing Experience
This hotel has one of the worst service personnel( rude, non cooperative)
December 30, 2012
Rated 5 out of 5 by fieldbus Hotel Amenities
Enjoyed the well equipped fitness center, pool area, restaurant and bar.
August 2, 2012
Rated 2 out of 5 by elizabeth96 The manager was not helpful
In the past I have always stayed here for work and leisure, but in the past year the service has declined. I started to stay here less and didn't even care that I would be moved from platinum to gold. So this year as a gold I would only stay here for convenience. They would still allow me access to the lounge upstairs, but this past stay they wouldn't let me. I was ok with that bc there isn't much up there anyways. I would only go up there to get some work done. When I checked into my room the toilet doesn't flush, the phones didn't work and it was freezing. I'm 8 months pregnant and had to go all the way back downstairs with my stuff to let them know. They switched my room and the guy went to speak to his manager to see if she would allow me access to the lounge. She came to the counter and told me no. Nothing to compensate the inconvenence I had to go through. The new room was still so cold that I had to get extra blankets and two heaters. The fact that the manager was so rude and wouldn't allow me access to the lounge really bothered me especially when there was just an hour left before it closes. I only wanted to get somework done for my meeting the next day. The staff at the hotel are all helpful and nice.
September 19, 2013
Rated 2 out of 5 by cruiser Christmas Eve get away stay
We stayed for one night on the 24th for a Christmas get away at the Sheraton Center. The hotel was heavily occupied by displaced families due to the ice storm. There were two problems. The first was the Hot Tub. This has been our second stay at this hotel since Early August. At that time the Hot tub was not working correctly, and was not hot. On this occasion it still has the same problem. For a hotel of this calibre this is not nearly good enough. It was a cold night and we needed to warm up, what better place than a nice hot tub. No such luck. I would put it down to a one of experience except we have the previous stay to compare it to with the same problem.
The second issue was the room. It was 3946 in the corner. There is an apparent equipment room behind the wall beside the bed. NOISE..all night. The noise was not noticeable until we turned off the TV and settled in for the night. This is on the Club floor for which we paid extra. For the extra we had free wifi and free breakfast and all the noise we could handle. The free breakfast was in lieu of the club lounge which was not available. If you check my records you will see we make a habit of staying at Sheraton properties. This stay was well below standard.
December 27, 2013
Rated 5 out of 5 by Pimas This hotel met my expectations
I highly recommend the hotel for purposes of conference and business.
September 1, 2013
Rated 5 out of 5 by Landenmac Feel right at home
I love staying at Sheraton, always make me feel like they really care
March 22, 2013
Rated 5 out of 5 by Nicoled Friendly Staff
Every staff person I met during my stay was very friendly and happy.
October 29, 2012
Rated 3 out of 5 by tmko AC in room didn't work
AC in room didn't work. Arrived too late to know and move or repair.
November 26, 2012
Rated 4 out of 5 by Formula1 great stay
as always great stay!! staff helpful and attentive
April 29, 2014
Rated 4 out of 5 by Donna Staff were very helpful, courteous and happy to be helping.
My only complaint would be that wifi is not included in room rate.
April 8, 2013
Rated 4 out of 5 by Doug Heating
Heating thermostat was broken. Otherwise this is a very good hotel
May 21, 2013
Rated 4 out of 5 by Paul51 Room
Room was way to dry. Woke up i the morning with a real dry throat.
December 10, 2012