Rated 5 out of 5 by Duchemin Amazing staff and great customer service
I just stayed there for three nights. The customer service was absolutely amazing. Everyone from the front desk, the bell hop to the housekeepers, were so friendly. Service in the restaurant and especially in the club lounge was amazing. I would like to mention Blesilda who made our stay extra special. Thank you some much.
January 20, 2016
Rated 4 out of 5 by SeanTO Weekend Award Stay
I wanted to take my wife away to celebrate her birthday. The hotel was packed because of the boat show. Despite this, I was upgraded to a suite and given a 4PM checkout. I appreciated the club concierge who reached out to me in advance of my stay. The concierge told me that they would send a fruit platter to our room, but we never received it. I didn't make a fuss because it really doesn't matter. We had a great time. I wanted to stay the Saturday night as well, but they were sold out to the point that they could not even offer a platinum override. Excellent SPG recognition.
January 11, 2016
Rated 4 out of 5 by Ottawa49 Good location
Nothing special, bed was comfortable nothing bad about it and nothing special. The location was good. Staff friendly and wiling to help, room was clean but average I can't believe in this day and age you get charged for internet and there was no coffee pot in the room. The pool is half inside and half outside but the water was way to cold to swim in. The hot tub was quite large but didn't get a chance to get into it.
January 11, 2016
Rated 5 out of 5 by Boatgirl51 Boat show
We were in a group of 8, stayed at the club level, we all commented about the newly renovated rooms and bathrooms, showers, to die for...We had a problem with the safe in the room, within 15 minutes, it was solved. Enjoyed the food and service , all the staff is very professional, very helpful and courteous.
We always stay at the Sheraton when we go to the "Boat Show" and you help make this weekend very pleasurable.
Rachel & Robert
January 11, 2016
Rated 5 out of 5 by Adam787 Great Club Staff
The club staff at this hotel work extremely hard to help their guests. Aside from the great location and proximity to everything you need in the core of Toronto, you will be pleasantly surprised by how nice everyone is here.
January 9, 2016
Rated 1 out of 5 by DundeeVP A disaster
From the room being ready until 5pm, the 30 minute wait in line to check in, the complete lack of attention while waiting, the non existent service in the restaurant and club level to the utter failure to supervise the hallways into the wee hours of the morning. The Sheraton Center Hotel ruined our Toronto New Year's Eve experience.
January 3, 2016
Rated 5 out of 5 by JGSenior The unexpected
Pre-paid for two club rooms arrived 22/11/15 for 25 nights, the first three weeks were excellent. Good housekeeping, Club lounge excellent, they have exceptional people, Bles and Anita do an excellent job at reception, augmented with a great club room team.
However, On Saturday 12/12/15, my wife and youngest daughter were in the lift at the 43rd floor when the power went off, no emergency power for the water supply to the sanitation. We used bath water to flush the toilet for as long as we could. My wife has disease of the muscles, osteoporosis etc carrying her for the best part of forty floors was something I wished to avoid unless it became dire. Also Chemotherapy has made her more susceptible to infection, so we were mindful of the increasing unsanitary condition, she became unwell towards evening. Some power came back intermittently after 7 hours. At 10pm a notice was dropped outside our doors, the power would be cut again at 2am for 4hours. I couldn’t see this clearing the problem. At reception I thanked them very much and said we were leaving, they asked me to wait and called the manager. Michael is very good, asked us to go to The Westin. Unfortunately, only one lift was available, my wife was caught out by the doors, security found her and brought her to the ground floor, I do not know his name but my thanks.
We have paid for flights in November again, also for last week in March, where I have also paid for a standard room so we can have another look before deciding whether to walk. This in no way reflects on the staff, but it was a horrendous experience that ruined the last three days and the trip back.
December 31, 2015
Rated 5 out of 5 by Myrddin12 Can't wait to go back
My husband and I stayed here for a winter getaway. The hotel was stunning and exceeded my expectations in terms of appearance and amenities. The accessibility to the underground shopping and walkways was perfect. Everyone we spoke to with any of our questions or needs was friendly and informative. From check-in to check out, enjoyed every aspect of our stay. Well, one minor exception was the pillows. Just a little too soft for my taste, but that might be perfectly fine for someone else. The room was large and had plenty of space for storage, very clean, and I absolutely love the decor. Already making plans for our return trip, but will take our boys next time.
December 30, 2015