Rated 5 out of 5 by Tina23 Best Staff anywhere!
I am a frequent guest at the Sheraton Centre and am always provided with excellent service....the reason I keep coming back each week. This past week however the exceptional staff went over and above, recognizing my birthday, naming me the Ambassador of the Day and overall giving me the royal treatment. All of the staff at this hotel make a great effort to ensure that their guests feel special. Truly amazing experience..... do not hesitate to book your stay here. Thank you Blesilda, Rocco, Aravind, Anita, Sam, Brian, Jeff....and all of your wonderful coworkers at the Front Desk, Guest Services and Club Lounge.
November 15, 2014
Rated 4 out of 5 by Doon Excellent Service
Once again the staff at the Sheraton Centre downtown Toronto has exceeded my expectations. I especially appreciate the kindness Of Bless the club lounge hostess.
Many thanx for making me feel right at home.
November 30, 2014
Rated 4 out of 5 by KPetro Lost and found
I would just like to say how impressed I am with the staff at your hotel. I was at a conference on the second floor of Fri Nov 21 and lost my black clutch with my ID, credit card and phone and cash inside. I got all the way back to Hamilton, called the lost and found who did not have it but Danny took my name and number and at 10pm that night he called me back to say it was turned in. Everything was there! I really thought that I would not see it again let alone have everything in it. I am very impressed!
Thank you Danny and whoever turned it in :)
November 24, 2014
Rated 5 out of 5 by Jimtraveller A great stay (May 19th)
This is one of the top choices of hotels where I stay in Toronto.
The dedicated check-in and check-out counters for Gold and Platinum member guests are very effective in working with the most loyal customers.
We were assigned a very nice Club floor room.
Jack at front desk was very professional, effective and welcoming.
Breakfast buffet at the Bistro on Two was great.
Club lounge is very well equipped. The staff was very courteous and welcoming.
May 23, 2012
Rated 2 out of 5 by cat65 poor service
Check-in agent was less than enthusiastic. Room was never made up. Porter was not available when it was time to pick up my luggage.
Room service slip had a large blank space labelled "Tip" just above the signature line, so I added a generous (close to 20%) tip. Realized afterwards that an 18% tip had already been included.
November 26, 2014
Rated 2 out of 5 by Lllllllll Good location. Disappointing experience
This hotel has a good location, but it was not worth the money. The rooms are looking old.
There was a cracking noise like bursting pipes in the rooms. There was no free Internet in the rooms, although you could sign on in the lobby.
Parking was extra, and you did not get a break on parking fees for staying in the hotel, or in and out privileges.
December 7, 2014
Rated 4 out of 5 by Spynman Bed was dissapointing
It isn't usual for a Starwood to have a bad bed, but I think I found one of the few ones. Seemed to be curved downwards on the extremities of the mattress. That said, very simple room, great location in town and the lounge is always the saving grace.
December 8, 2014
Rated 3 out of 5 by travel24 disappointed
i was disappointed with the room itself and the fact that what i had requested upon booking was not what i got when i checked in. When I requested to change the front desk employee advised there was nothing she could do for me.
December 8, 2014