Rated 5 out of 5 by VaMatt Great Time
We had a great time in Toronto and our stay at the Sheraton Center was the key to this. Everyone was friendly and accommodating.
October 15, 2014
Rated 3 out of 5 Review for Oct 15 to 16
When you tell a guest that someone will be right up to address their concern 3 times and no one comes to address their request, it sends a message that do not care. Don't make committments that you can not meet to just to make someone happy. Tell the truth and set accurate expecations. Extra points on my membership account don't help either.
October 17, 2014
Rated 2 out of 5 Room very dated, next time I'll stay somewhere else
I was attending a conference, booked this hotel at a discounted rate.
I was dissappointed with my overall experience. First, after checking in, my room key did not work, so I returned to front desk. They escorted me up with a new key, which also didn't work, so the third time was the charm.
Next, the room was very dated, furniture worn, and bathroom needed further scrubbing, bed very UNCOMFRTABLE. I sill NOT be staying athe Sheraton Again.
October 16, 2014
Rated 4 out of 5 by Negotiator1951 convenience
Great location for access in all weather to downtown via PATH etc...
October 18, 2014
Rated 5 out of 5 by brycats Central location is tops!
Excellent view of CN tower and points south including a lake view, too. Comfortable cosy room, attentive housekeeping, room service quick and good, front desk staff (I must mention Crystal, who shines in her customer service), BnB nicely done, food served excellent (servers pretty friendly like Ryan), great central location, ease of walking underground to Eaton Centre and pathway. Truly the heart of the city. We love this hotel, always have, and spending it on a special 30th anniversary for my husband and I was ideal!
October 14, 2014
Rated 4 out of 5 by Tobykins Ms
I enjoyed the convenience of location of hotel but rooms do require some renovation, carpets worn, drapes wrinkled.
October 15, 2014
Rated 5 out of 5 by EDW915 Great hotel – only problem our room was cold.
We had a great stay in your beautiful hotel. Enjoyed every part of it except for one thing. Our handicapped room was cold Saturday evening. We contacted the desk and after a long wait a small space heater arrived at our room. It was really too small to do much good so we bundled up and went to bed. But all in all a great stay.
October 13, 2014
Rated 5 out of 5 by Jimtraveller A great central Toronto hotel that have it for all travelers
I stayed at this hotel for at least 12 times by now. This particularly stay topped my most favourite hotel stay experience.
The location is wonderful: right across street from Nathan Philips Square, and in summer, fall and winter, there are always events and activities there. There are two different TTC subway stations which are only steps away. The Eaton Centre is just one block away. Dundas Square (Canadian's Time Squares# is about 5-10 minutes of walk, which provides a browse opportunity through the Eaton Centre.
The check in and out were speedy and professional. Both staff members were really helpful, as I booked three separate rooms for my family and myself, at a great Birth Year rate. The check in lady was really helpful, professional and pleasant, and she allowed us to check in one of the three rooms while waiting for the other two rooms getting ready for us, and she also provided us with Club Lounge access so that we could have some snacks and drinks while we were waiting for our two other rooms' room keys, and she did deliver the key cards with a big beautiful smile while we were enjoying the expansive view from the Club Lounge.
All three rooms were upgraded to high-floor, Club Level, King Bedrooms, which had unparalleled views of either the CN Tower or the Toronto City Halls and the Cityscape.
The Club Lounge was well appointed and staffed. Only gap was the limited hot dishes during breakfast menu or evening snacks, which is where most North American Sheraton Club Lounges are missing from the Asian or Australian Sheraton Club Lounge. The staff were really helpful and prompt when we ordered our drinks and they swept away the dirty dishes very timely.
The lady at the greeting desk at the Club Lounge was a sweet heart and she remembered me by my name and greeted me with big smile, which made this hotel stay like "at home away from home".
The gentleman who checked us out were really helpful and patient, who helped with some billing issues #the confusions around the birth year rates# in a very timely fashion.
The stay was such a wonderful experience, and I totally have this hotel on the top of my SPG property list, again!
October 2, 2014