Rated 5 out of 5 by MrElmwood Beyond expectations
For a first-timer to Toronto, this is clearly the place to stay. Right in the middle of everything. Excellent staff. Room was great.
No up-scale restuarant, in-house, was odd. Too much nearby, I assume. Underground connections to the whole downtown.
Marilyn, front desk, was impressive. Excellent representative.
I'm from Bugtussle. When ya go to the big city, stay in a big city hotel. I did not pay enough for what I received.
February 10, 2013
Rated 1 out of 5 by SPGPltNJ Needs some serious improvement!
Granted, I'm been spoiled by Asian Starwood properties, by default as a platinum member, I would have least gotten an upgraded room at a North American property. In addition, I would have had a welcome note from the general manager, a bowl of fruit, wine or some snacks. I was put in a standard room when I checked in and I haven't been in a standard room in over three years. I stay at Starwood properties on average 75-100 nights a year. The standard room had a broken phone, no alarm clock and a sad robe in the closet. I asked the next day if I can be upgraded to a better room and they put me in a club room. They raved about how it had more amenities like more toiletries, a bathroom and slippers. It did have an alarm clock and a working phone but it didn't have a bath robe, slippers or any real differentiating characteristics, other than being on a higher floor and having an alarm clock. The fact that I had to ask for the upgrade was pretty disappointing. I also had a package delivered to the hotel and normally that's in my room waiting for me. I had to call about the package to make sure it was delivered to my room. Furthermore, I asked for a wake up call on the next night and I never received the call. This happened twice and it caused me to be late to a meeting. I've asked to be upgraded again but they keep telling me that no more rooms are available. I'm here two more nights and I am debating in switching to another property. It's just not at the standard of 99% of the Starwood properties that I usually stay at. I expected better treatment, especially as a loyal Platinum member.
April 28, 2014
Rated 5 out of 5 by APAD Welcoming, Friendly and Very Catering!
What a great way to start a stay away from home than to be greeted with a smile and friendly attention. From the friendly and very catering service provided by Lily upon check-in, to personal attention provided in the Club Lounge, these are but a few reasons why we choose the Sheraton Toronto Centre when we are in town - be that for business or, as was our last visit - a birthday getaway. Thank you Sheraton. See you soon.
April 26, 2012
Rated 5 out of 5 by jdmvisit Comfortable rooms, well appointed, exceptional staff
I arrived for a business trip to Toronto but brought a couple friends and family along to enjoy the city. We happened to arrive during a record-breaking snowfall in Toronto and the parking staff were really working hard to keep check-in parking moving smoothly. We were treated kindly even though the staff surely were very tired.
Check-in was efficient as always and our room was very clean. I cannot speak highly enough of the beds. They are top notch and provide a relaxing rest.
On our last night a large convention started up at the Sheraton Centre and Abigail very kindly upgraded us to a quieter location in the hotel on her own initiative. Touches like this exemplify that this hotel cares about its guests and provides far above average service.
Sheraton Centre remains by far my preferred hotel in Toronto, and I highly recommend it for both business and leisure stays.
February 10, 2013
Rated 3 out of 5 by 123kb Great conference features
Attended a conference at the hotel. The facilities and services at the conference were wonderful.
July 2, 2014
Rated 3 out of 5 by THPA Issues Resolved
There were some booking/billing issues with our reservation. Happily, by the time we checked out, they were resolved. The error in our reservation, made as part of a conference (ASTM) was clearly on the part of the hotel, however their initial reluctance to accept responsibility for the error caused unneeded frustration on my part.
Food service was clearly overwhelmed during peak times.
June 26, 2014
Rated 3 out of 5 by dragon275 good choice for central toronto
Conveniently located in the city center and for airport transfer. Got upgraded to Spa Suite. Room size was ok but nothing to write home. Rooms are dated. Breakfast at the Club lounge is very poor and typical North America standard.
Will return in August coz no better choices for the value of money.
March 12, 2014
Rated 3 out of 5 Customer service lacking
The room description provded by the front desk staff that checked me in was far from accurate. Was given a nice room after complaining however the T.V. didn't work properly. A maintenance staff came and fixed it. The next morning it didn't work at all. I called down and was told someone would come up to look at it. After 45 min no one had come so i called again. They said they'd call right back but never did.
April 17, 2013
Rated 5 out of 5 by EddyF26 comfortable and clean
wife and I spent the weekend for our 20th anniversary and guest services upgraded our room and gifted us a bottle of red wine which was very generous and appreciated. SUPER SERVICE, COMFORT AND CLEANLINESS!!!
March 24, 2014
Rated 3 out of 5 by millie40 Efficient online booking through Starworld chat room
We did not encounter any problems in making changes to our booking. Service from your chat room representatives was fast and accurate.
July 1, 2014
Rated 3 out of 5 by Shell55 CPA Conference
I have attended other CPA Conferences at other locations and I was very disappointed in the venue this year. The location of the hotel was great and it was within walkiing distance to most attractions around the city. I found it to be rather unwelcoming in the facility itself. Very dark everywhere. The one restaurant/bar was very expensive!! I found myself tring to find other venues to have a bite to eat or go for a coffee.
June 23, 2014
Rated 4 out of 5 by Bobdog This hotel has great service
Rooms were dated with bathroom needing a refurb but rooms were clean and comfy
July 1, 2014
Rated 5 out of 5 by Swag50 The hotel staff are the best!
I travel a fair amount. Most times to Toronto. Anytime I'm in Toronto I always try and stay at the Sheraton Centre. I find the hotel staff very accomodating and friendly. In particular Blesilda (Club Lounge Reception) is second to none. She always remembers me (even if I haven't been there for months) and greets me by name. I've noticed the same treatment for all guests. She's amazing!
July 3, 2013
Rated 3 out of 5 by truelydissapointed what parking?
be aware there is large parking fees with this hotel. free internet in your room doesn't exist either. very disappointed with what you get for how much you pay.
June 30, 2014
Rated 3 out of 5 by JK47 Mediocre Stay
This is a large hotel. I have stayed here a few times over the years, but moved more recent stays to other hotels. I decided to try the Sheraton again as it is central to various meeting sites. The rooms are typical Sheraton rooms, nothing special. Generally are fairly clean. The problem is that the hotel caters to many conventions and groups and is poorly staffed to deal with these groups. It took a long time to check in, while they granted me a 4pm late checkout, I decided to vacate my room early to allow someone to check in. It took 15 minutes to check my bags for storage, and another 10 to pick up. There were a few other minor problems, giving me keys to a dirty room, waiting for them to deliver me new room keys. Constantly forgetting bottles of water daily, etc. I will not likely stay here again, but it was not so bad that I would discourage others. Maybe if the hotel is not so busy, service improves.
May 20, 2012
Rated 4 out of 5 by Butch6969 Housekeeping Issues
Our housekeeper was rude and disrespectful. Our room was not particularly clean, particularly in the bathroom. Used towels were not always replaced.
June 30, 2014
Rated 4 out of 5 by Vinsim01 Staff are attentive and considerate
I would like to say how much we appreciate the kindness and wonderful service we have had over the last few years in your hotel. Of special mention is the staff in the Club Lounge and in particular, Blesilda Pagaba, who always makes our stay very special. We were particularly touched this last visit in June when our daughter was given a box of chocolates for her university graduation. We return often to Toronto and staying at the Sheraton Downtown is our home away from home. Thank-you again!
June 18, 2014
Rated 3 out of 5 by Firealarm This hotel has too many fire alarms
Although everything else was ok. I think the hotel is overpriced and during my 3 nights stay 2 of them were not good restfull nights as there were 3 fire alarms and way too much speaking (alarm in basement, firemen called, firement on their way, firemen investigating, firemen say all ok, we apologize and to top it off on the 3rd one they came back and apologize in Spanish.
August 20, 2012
Rated 1 out of 5 by brad22 Cleanliness
I checked in as a Starwood Platinum and was put on the Starwood Preferred floor. When I opened the closet there was soiled woman's pants and underwear on the floor and used tissue on the safe!
I could not get the front desk to answer the phone so I had to gather my belongings and return to the front desk.
Not so much as an offer to upgrade or any consolation whatsoever!
August 13, 2012
Rated 3 out of 5 by Marrick Club Lounge at Sheraton on Queen, Toronto
Room not great - door broken between bedroom and sitting room and room needed a major refresh.
Just a shout out to the folks in the Club Lounge who looked after us so well on June 17 - my son's pre-university grad get together was there and Blesilda Pagaoa was instrumental in making our hour in the club lounge wonderful. The other staff there that evening were so accommodating and helpful - they were awesome!
June 23, 2014
Rated 3 out of 5 by thebutlers Good conference hotel
Large hotel that provided many amenities
July 1, 2014
Rated 5 out of 5 by Lewis427 This hotel was very welcoming
The staff were excellent very helpful and friendly.
July 1, 2014
Rated 5 out of 5 by Hopefulannie Business travel
I travel a lot for business so it is so nice to have friendly hotel staff and some of the added features such as having access to the Club Lounge. Blesilda always greets me with a warm welcome back & I am amazed that she remembers my name with all the guests she greets. All the staff here from the front desk, to housekeeping to club lounge staff are terrific. Thank you
April 24, 2012
Rated 5 out of 5 by Timetravellor Hotel is in a great location
Hotel had all the features I was looking for. Nice restaurants, pool and workout room met my needs. Conference rooms had good lighting and sound. The hotel had easy access underground to The Bay, Eaton Centre & subway. I didn't have to put on a coat. I would definately stay here the next time I visit Toronto. I have already recommended this hotel to family and friends.
December 5, 2012
Rated 1 out of 5 by higgsboson56 This hotel has hot rooms, hot elevators and hot hallways
If you like hot and uncomfortable rooms, elevators and hallways, this is the hotel for you...
June 30, 2014
Rated 5 out of 5 by SSPChief Not understanding
I had asked at least 3 times and was assured it was no problem to have my bill split between work and personal. Unfortunatly this didn't turn out to be the case and now have to explain to work why they were billed for 4 nights when it should have only been 3! Not a pleasant situation to be in.
Also fire alarms in the middle of 2 out of 4 nights was a bit much.
August 22, 2012
Rated 5 out of 5 by British Location, Service, Views. This hotel has it all!
Wonderful experience in your hotel. We stayed on the Club Floor and had an exceptional experience. The Club Lounge has it all - wonderful staff, views, food etc. etc. Wish our stay could have lasted longer but we will definately be back soon!
Special thanks to Melanie for looking after our needs in booking this wonderful weekend experience for my wife and I.
December 3, 2012
Rated 1 out of 5 by Siouxper1 Sheraton Centre Toronto Hotel Review
This is one of the worst hotels that I have ever stayed at for the price, or even cheaper. The hotel did not fix my room temperature after five calls during my stay. It never got below 71F in my room and was very muggy. The AC unit ran continuously and the only thing they did was to prop the curtain away from the unit with a book, and close the curtains. On checking in to the hotel they did not have my room available, as they gave it away. After 18+ hours of traveling, through delayed flights, this was unacceptable and than got put into a room that was this pitiful. The elevator broke down locking out the lobby connection one evening. They only way you got up was by someone else coming down with another elevator or walking up or down to catch one at a different floor than the lobby. The billing was also wrong as I was quoted 185 CAD, and was charged 185 US even though I had the documentation to show that was the correct billing. The only positive I would have about this hotel is that the internet was fairly fast and the connectivity was good. That would not be enough for me to stay there again without hearing that they fixed the problems.
June 29, 2014
Rated 3 out of 5 by Bre1 This hotel needs some noise reduction
While the room was nice, there was too much outside noise (street, hallway and joining rooms) which made this stay less than perfect. Sound proofing modifications would make this a much better place to stay. My stay was for business and probably would not return for vacation.
June 27, 2014
Rated 4 out of 5 by Rick1z not offer options at check in
was only offer an 1pm late check out, and was not offer any Gold option when check in. Hotel is very clean.
June 29, 2014