Rated 3 out of 5 by Shopper03 Was a gem; now needs updates
Hotel is in fantastic location. Rates are competitive. However, our room was not up to standard. The sofa bed was unusable in that the mattress fell through the frame. The lamp shade was broken. The sound proofing was non-existent - we could hear neighboring guests snore and their telephone ring. Last fall, the restaurant had great food. It has changed menu and so has the quality of the food. This stay was disappointing and yet not inexpensive.
On the bright side, the staff were apologetic and tried to help. Received a second adult cot, after some delay. When I spoke with the front desk about my concerns, they took note. Let's hope it improves.
July 21, 2014
Rated 1 out of 5 by LionJ50 Total Disrespect For Customer Concerns
I have stayed at every major hotel chain in the world, yet have never encountered a management attitude at any single property that has ever shown such disregard and disrespect for customer concerns over improper billing. From the day I checked in until today, weeks after my return, the staff and management of this Sheraton property have failed their responsibility to AT THE VERY LEAST take the time to listen and investigate a legitimate billing issue that cost me $339 that should not have been paid. In the grand scheme of your global reputation, if $339 is worth losing a customer for life, then you will not only lose all of my future business but that of every person I know.
July 23, 2014
Rated 3 out of 5 by salfos This is my favourite hotel but this time wasn't as good
I have been staying at this hotel frequently for 10 years or so and love it; however this trip wasn't as good. I had a room with only 2 bedside lamps, the carpet was worn, the toilet kept on running too long and I couldn't open the window which has always been a plus for me. I realize that you are in the process of renovating but please bring back those awesome wicker rockers that were situated in front of the waterfall. It was a great place to relax after a day of shopping. Also please bring back the stem wine glasses in the bistro. Love the proximity to the Eaton Centre and the ambiance in the lobby
July 18, 2014
Rated 4 out of 5 by baileys Club Floor
The food in the Club Lounge could have been better. Breakfast was just disappointing. Not even a piece of cheese for our toast. I had to ask for sauce for the spring rolls, and there was no sauce for the meatballs for evening ho'r doeurves. \The wine list was very disappointing, only 1 chardonnay on the whole list. The Club Floor itself is getting old and showing it's age. The beds are amazing though!
July 21, 2014
Rated 3 out of 5 by iri68 Great location
Great location for downtown Toronto. Pleasant staff. Room, especially bathroom could use an upgrade, it was a bit tired. Only three towels even though the room was booked for four people. Ridiculous and outdated price for internet in the room although free access in the lobby.
July 21, 2014
Rated 5 out of 5 by Marrick Very Personable Staff
I spent one month at this hotel while conducting business in the Toronto area. My experience at the Sheraton was VERY positive. What stood out, was the staff. For example, Blesilda accomodated the food requests of my children when the stayed at the hotel for a family visit. My son has food allergies which Blesilda took not of. She then ordered various foods he could eat without triggering a reaction. The help was all strongly appreciated.
July 29, 2014
Rated 4 out of 5 by Soza Frequent Guest
I stay at the Sheraton all of the time because I have an spg. rewards card and I find that I can redeem my points quite frequently. The hotel is always clean and very comfortable. It is also walking distance to the ballet, the CN station , Queen West, and the Eaton Centre.
There was an incident last winter when too many young guests at a conference were having a loud party in the halls. The management did handle it but it was very upsetting and disruptive. I make sure that I do not stay on a "party floor" when I stay .there.
July 28, 2014
Rated 3 out of 5 by SThi Club Lounge disappointing
The room was okay. Bed was not really comfortable.
The club lounge was a big disappointment. I see on the website there should be cold meats platter but there was none of that. Just cold hard boiled eggs and bread and fruit. I didn't use it for breakfast except the first day.
However, the service was good once they picked up the phone. I had to let it ring for a long time. The first time I called, I gave up and hung up. But once I made a request, the service was prompt.
The swimming pool was the best part of the hotel.
July 27, 2014