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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1694 reviewers.
Rated 4 out of 5 by This hotel is convenience This hotel has a great location - close to many tourist attractions that's within walking distance. Bed was okay but room is somewhat outdated. I was somewhat disappointed that the hotel charged guest for wireless service when it claimed as a conference hotel. June 23, 2014
Rated 2 out of 5 by party noise I took my son to the leafs hockey game for his birthdat. He lives in Sudbury and I live on Manitoulin Island so it was a long day driving down and going out. We went to bed at midnight and were expecting a good night sleep but were interrupterd for hours from partyers and finally had enough and left by 6am. Told the checkout manager and he said this was the norm for Saturday nights and that police were called to remove people on other floors. This is very dissapointing and unacceptable and I won't come back or recomend to friends or family until I hear positive feedback...thank you February 4, 2013
Rated 4 out of 5 by This hotel and conference centre is very good. Staff was friendly and I felt welcome from the time I stepped on the property. Room service was prompt, courteous and cheerful. My meal was terrific. The meeting rooms were well appointed and the clean up staff did a great job resetting the rooms between events. Two minor negatives: 1)The service staff in the BnB and Shopsy's restaurants appeared to be overwhelmed by the volume of lunch and breakfast patrons and service was slow. 2) The AC in my room 630 never achieved a temperature below 74F. I prefer it to be chilly when I sleep. May 8, 2014
Rated 5 out of 5 by OUR FAVOURITE TORONTO HOTEL We have stayed here many times in the past year either on business or pleasure and have always been pleased with the customer service and rooms. My husband has always known that when we check in he makes sure the room is up to my standards before bringing up the luggage, but now he knows that I will be okay with this hotel as it is always clean and welcoming, and we both have been happy with this experience! We love that it is also so close to great shopping and restaurants! Everyone from the valet, front desk, club lounge and housekeeping have always been friendly and helpful. July 2, 2012
Rated 1 out of 5 by The hotel room was a disappointment. The hotel rooms were outdated, carpet was disguesting, there was mildew in the bathroom. Floor had the smell of carpet cleaner, construction on floor. Not impressed. The conference area was good, bathrooms were clean. June 24, 2014
Rated 1 out of 5 by not enough staff from check-in to check-out, every operation is understaffed. Is there a labor shortage in Toronto? Restaurants take an hour to get water. June 26, 2014
Rated 3 out of 5 by Freezing cold room & long check-in lineups My room overlooking City Hall was cold like an icebox. Thermostat did not function. I spoke to Concierge about in the looby. Was told someone would look into it, but it was not fixed. Night two was even colder (I took a blanket from the second bed to get warmer). Check-in lineup was also surprisingly long and slow (same as my last stay at the hotel). This was only my second stay at The Sheraton, but based on the service standards, I must say that I am not sure I would recommend it to friends or to our Association for its meetings again. The food, however, was excellent. February 15, 2014
Rated 1 out of 5 by Room 3433 is really bad I am generally a loyal SPG customer, but had one the worst hotel experiences at the Toronto Sheraton Downtown. The hotel itself was fine, but room 3433 needs to be stayed away from at all costs. It is right beside a service elevator that was so noisy that it kept my entire family up all night. Another irk, that I would never have mentioned if it wasnt for the horrible room, was that the swimming pool was open air (when it has the ability to close) on very cold June morning. Many of the guest commented not only on the coldness of the area but on the coldness of the pool itself. June 17, 2013
Rated 1 out of 5 by Very good hotel trip ruined by staff While staying on vacation at this hotel I tried to make reservations at another Sheraton. The front desk staff couldn't do this for me, but gave me a long-distance number to what I was told was the Starwood reservation number. In fact it was a number somehow associated with Expedia in the USA. I have now wasted hours and hours of my time trying to cancel this latter reservation. I'm still not sure it's done, as every time I call it seems to still not be cancelled. Even if I do get it cancelled, I'll lose money on the credit card exchange. One thoughtless action by staff had totally ruined my vacation (and beyond). The extra 2000 Starpoints the manager gave me doesn't really compensate me for the disaster. August 12, 2012
Rated 2 out of 5 by Great location, personnel requires improvement From the moment I arrived at the hotel, I had to wait in line to be served by one of the three front-line staff. At no point in time did I feel "welcomed" and appreciated as a customer. I asked if my SPG points would be recognized and was told NO because I had booked on a site other than the hotel site. Well, that's unacceptable. Other hotel chains give me the points just the same. The reality of today's market is that most people book on one of the many hotel booking sites. One of the reasons I stayed at the sheraton instead of another hotel was the SPG points. If I cannot benefit from them in the future, there are plenty of other hotels with way more friendly staff. Your rooms can also benefit from more comfy pillows. March 21, 2014
Rated 3 out of 5 by Reservation was lost I called the line to make a reservation and when my wife got to the motel, they cou;nd't find my reservation. it took 3 phone calls and 2 bills to get this straightened out. It caused a huge disruption to my day. June 23, 2014
Rated 2 out of 5 by Not Getting Better I have stayed here on several occasions over the last 10 years. I find it a little more disappointing each time. The rooms are getting tired, they need sprucing up and modernizing. I like the location of this hotel, the office I visit is across the road, but I find it rather noisy, not due to guests but more due to ambient noise. A small group of us had drinks in the Hotel's Bistro, the service was poor and aloof (this is not the first time that has happened), the wine and beer list limited and uninspired. Check in staff are always great, I once emailed the manager to compliment a couple of helpful staff but never heard back. Guess the staff don't need to hear compliments from customers? There are better choices for hotels in the area I feel. Hard to beat the location though. May 17, 2014
Rated 2 out of 5 by Entire Stay Not Up To Par I was put into an adjoining room and heard everything my neighbors were saying and doing - including the partying until 230 and the unappetizing sounds the next morning. Ironically the entire hotel was full and no other room was available on a random wednesday in early november. Combine this with the renovation and drill noises and my stay was less than average. Oh did I mention I opted for the "green" package - asked for coffee and water refills and someone kindly left a single packet of coffee ( no creamer, sweetener, etc) and after I spoke with the front desk a plastic bag filled with coffee (again no extras or cups) was placed in my room - still no water - guess you have to beg for that as a gold member. November 26, 2012
Rated 2 out of 5 by Stay-cation could have been better ... It's the little things that you remember. We were spending a day alone without our two children who were being taken care of by my sis-in-law. The hotel and room were clean. The location is fantastic. But the TV ... perhaps it's on a satellite feed? Every couple minutes, it would freeze up. We thought it was because of the weather, but the problem didn't go away when the sky cleared up. And it was cold at night. We found out that the building had not yet turned off the AC which meant that the heating wasn't working. When we called down in the morning, we found out, too late, that they could have provided a heater. My wife is 8.5 months pregnant and we certainly wish that option was made known to us earlier. September 23, 2013
Rated 5 out of 5 by Was pleasantly surprised When we first arrived, I realized that I made an error booking the hotel (one bed vs. two). They immediately accomodated my error. We were given a room with two double beds. (We would have preferred Queen but were not pushing things as the hotel was quite busy for March Break). We loved the hotel and location. At the pool, I was speaking with a lady (And didn't realize that she was an actual employee of the hotel). She gave my family 4 coupons for a buffet breakfast the next morning.... WOW - what a lovely treat! Will return again - the children loved the indoor/outdoor pool! March 16, 2013
Rated 1 out of 5 by Worst SPG - At check in, my credit card was rejected and when I called the bank, found out it was your employees mistake - Room was terrible. Noisy fan. No AC, and most of all, the carpet looked like it had not been cleaned in a decade - Hallways are awful - You could not even get the wake-up call right. Asked for 7:30 and you rang me at 7:00. This after moving rooms late the night before is not acceptable June 10, 2014
Rated 5 out of 5 by 23RD ANNIVERSARY You have a fabulous and a very caring staff Lily at he reception. She called back after few seconds to ensure if everything is fine in our room. Club lounge server Elsys offered and gave chocolate drink to my daughters. We truly enjoyed our anniversary and Father's Day stay at the Sheraton Centre. June 18, 2014
Rated 4 out of 5 by Sheraton Centre As part of the CPA Conference, I was delighted to be staying at the Sheraton, my only concern was that the downstairs ballroom was absolutely freezing on June 18, 2014. We spent most of the morning there, plus had lunch, plus dinner, I was frozen for the duration. I had asked two organizers of the CPA Conference to ask Hotel Mgmt to make it warmer, as I was not the only one who was freezing and nothing happened. Then Thursday morning as I was standing in the Lobby just shivering due to the cold, someone from the Hotel asked how my experience with the Hotel was. I told this nice young lady everything was great, except for the "freezer" downstairs where we spent most of our time and asked her if she could get the air conditioning to turn off. That afternoon it was warmer and by Friday it was great! I wish I would have talked to Hotel staff earlier, then I may not have caught my sore throat and most likely would not have had a horrible flight due to the sore throat becoming a full on summer cold. I would like to take this opportunity to thank that person and the hotel for making the environment more pleasant for me and quite a few others. June 24, 2014
Rated 5 out of 5 by Above and beyond While from my rating, one might well guess that I was pleased with the SheratonCentre Hotel. This, however, would not capture one of his finest assets. It was a human asset, Brian. Upon arrival, Brian instantly remembered me from prior visits and with a warm welcoming smile he gave one the feeling of returning home. He was efficient and showed a sincere concern that we enjoy our stay at the hotel. This speaks to the quality of training of Sheraton and the fine attitude of the diligent employee. Brian set the mood for a wonderful weekend stay at the Sheraton Centre property. September 3, 2012
Rated 4 out of 5 by If you want a cold room to sleep in, find another hotel The room was lovely, with a fantastic view of Toronto City Hall, and just a block away from the Performing Arts Centre, where ballet and opera are performed. The hotel is also close to most anywhere in central downtown, within walking distance of the AGO, Chinatown, the Aquarium, etc. The one feature that wasn't great was the fact that I couldn't get the room temperature any lower than 18.5, so I was a bit too warm for a perfect night's sleep. June 2, 2014
Rated 4 out of 5 by Challenge your Cab Companies My stay was excellent until my departure, while I am aware that directly this is not a Shertaton issue, it seems unreasonable to allow cab companies who refuse to accept credit cards. The cab we ended up using on our departure was a blue and white car from City Cab. It is unfortunate that I did not get the driver name or car number as he was a complete jerk to us upon arrival at our destination. Refused to take credit card, leaving us scrambling to find cash. Make sure your partners are willing to reflect your excellent service, it hurts you when they don't. March 20, 2014
Rated 3 out of 5 by Sheraton Centre Toronto Hotel I have stayed at this hotel extensively for the past several months for business, it's like my second home. The hotel is conveniently located in close proximity to shopping and many local attractions like the CN Tower. The staff is always wonderful. If you visit the Club Lounge on the 43rd Floor and you need anything Blesilda will go out of her way to help you. Myra, The Front Desk Manager like Blesilda also loves helping people. I thank them both for all the help they have given me whenever I have an issue which is not very often. April 28, 2014
Rated 3 out of 5 by Dissappointing at best Very overrated and overpriced. Old, musty, not very well maintained and most of the staff outside of housekeeping and room service were rude and snobby June 23, 2014
Rated 4 out of 5 by This Hotel has a Great Staff I have been fortunate to have been able to stay at this hotel several times now. The staff at this hotel is the best that I have ever experienced in all my travels. This staff, from the room attendants to the lounge hostess, were expedient, responsive, friendly, and very helpful in seeing that any of our requirements were met. It is the people that make a business great and successful and with this staff that they currently employ, this hotel will provide the best experience while in Toronto. May 19, 2014
Rated 5 out of 5 by Best Hotel Ever! I have been staying at the Sheraton Toronto Centre for an extended period of time and the staff is absolutely amazing. The amazing service starts at the valet which takes the best care of their guests, to the front desk staff that will take care of your every need and the lounge staff that provides a yummy breakfast and hors d'ouevres selection each day. The hotel also provides special extra programs such as the 'Green Choice' program that both benefits the environment and gives you extra loyalty program points (which I love). I truly feel at home at this hotel, and have even made a conscious decision to stay at the hotel even though I work about an hour outside of the city. I would recommend this hotel to anyone. April 30, 2012
Rated 4 out of 5 by Great Location, nice rooms for price Rooms are quite nice, very clean and comfortable. Great location for a conference. Did not find bar service to be that friendly and prices of drinks/food quite high. June 22, 2014
Rated 4 out of 5 by internet I would not recommend this hotel because there is no free internet in your room June 24, 2014
Rated 4 out of 5 by Some improvements needed Dear Sheraton, Here you have some comments trying to help improving guests stay: 1. My room was next to the elevators and was quite noisy. 2. At 4:30h the alarm clock started to ring and woke me up. It seems the previous guest left it like this and the service room didn't switch it of. I came from Europe and it was impossible to sleep again because of the jet lack. 3. On Saturday night someone on the next room was having a party until 5am. I saw them bringing beers on the elevator, etc. 4. The bath water tap couldn't be turned off, so the water was dropping all night with the consequent waste of water. 5. When I checked in the lady didn't inform me about Internet connection, breakfast nor offered a map of the city. June 26, 2013
Rated 3 out of 5 by Needs Updating I have stayed here many many times in the last 10 years. I am sorry to say that this visit did not meet my expectations. I moved room within minutes after arriving. The air conditioner was so loud, it sounded like a helicopter was in the room. I was given a second room which wasn't up to the usual starwood standards either. The shower curtain was in desperate need of replacing-it reeked of urine! I had to close the bathroom door because the entire room smelled of it. The wallpaper had been torn and carpet lifting. The front desk staff was exceptional. I didn't bother to change rooms again as I was too tired and only staying one night. Certainly needing some renovations and maintenance! No longer 4 star!! 3 star now! September 2, 2012
Rated 5 out of 5 by Great Hotel Our stay at the Sheraton Centre Toronto was fabulous. Friendly staff, great service, excellent room. June 23, 2014
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