Rated 3 out of 5 by malik15 wasnt what i expected
i hate to be the one who tell you that but i have been in the sheraton hotel all over the world and my last station was france dubai than i came to canada.
i was very disappointed with the customer service i got and very upset when i kept calling room service and nobody picked up
i love the sheraton as a company but i did not get the room i was told and it was not what i requested.
thank you for the follow up and taking the time to read my feedback.
happy thanks giving.
October 7, 2012
Rated 4 out of 5 by AnnaOz Great location for downtown stay.
We chose this hotel for its location and specifically proximity to the theatre and package deal for theatre production. My husband and I stayed here pre children and had a great experience 8 years ago. The pool was a bonus and we could not get our kids out. Brian at the front desk and all of the staff including the housekeeping and valet were more than accommodating. The only suggestions that we had was that our room on the 11th floor needs a updating reno , there was a mysterious stain on the floor next to the bed, the windows needed cleaning and the toilet needed a new seat and the toilet was constantly running. This was the only let down since we have recently stayed in brand new hotels in the vicinity. I am confident that the next time these issues will be resolved. Thank you again Brian for your assistance.
August 12, 2013
Rated 2 out of 5 by murph888 Not a great experience
I've already discussed this with the Sheraton Toronto staff. I stayed there this past Wed-Fri. My wake-up call came in a half hour late on Thurs and 45 mins early on Fri (after a late night). I also stood in a pool of water to shower each day due to a drainage problem with the tub, even though i was told it would be addressed the first day. I'm sure this is an abherration. I've stayed at Sheratons often and have had good experiences, and likely will again over the holidays.
December 10, 2012
Rated 1 out of 5 by Jaime11 This hotel offers bad quality rooms and awful customer service
I booked a room with a king bed but I got one with a queen bed. I requested a change that did not happen during the 5 nights I stayed at the hotel.
The room had lights that were not working, the bad tub was permanently dripping, and the air conditioning was very noisy. To fix the noise, the vents were covered with cardboard and tape, so I did not have air conditioning.
The hotel does not provide free internet in the rooms despite charging more than $230 dollars per night.
August 29, 2013
Rated 3 out of 5 by mark banging water pipes and what's with pool
Hi, paid the extra to stay at Sheraton for comfort and to enjoy pool area a bit. #1. Room was clean but there was a pipe hammer banging noise constantly all night coming from bathroom. sound coming from below..probably coming up from boiler room or basement. i told staff at check out and he showed minimal interest and did not appear to write a work order or take note. he asked me if we had called to complain in middle of night and i said no. i didn't expect them to have maintenance staff middle of night so why would i call? 2. Also pool area under construction again. last year it was building new bar area. now bar area closed off for building maintenance. pool area has so much potential for summer fun including adults but is really only utilitized as a kids and parents swimming. also hot tub area needs cleaning.
June 10, 2013
Rated 1 out of 5 by Cath26 Would never stay here again
There is a huge charge for wifi in the rooms. $17 day is outrageous! It's free in the lobby but not in mtg or conference rooms.
The hotel was run down. Carpets were stained. The windows were filthy and there was extensive mould. An ancient noisy Air conditioner kept me awake at night. No bar service at pool. Dirty plates and towels all over. And even the driveway was clogged with cars not being parked causing huge delays. Horrible hotel. Reminded me of a 3 star in Mexico.
August 11, 2013
Rated 5 out of 5 by Nikki Fantastic Experience
It was a road trip meeting my friend from Ottawa for the Fleetwood Mac concert. I was fortunate enough to secure the friends and family rate for the two nights at the hotel. The kindness of the staff and their friendliness throughout the two days was just amazing. Every whim was accommodated with ease. In the past I travelled a great deal for my employer so I've seen many hotel rooms over the years....this experience was by far the best I've ever had. Thank you soooo much.
April 18, 2013
Rated 5 out of 5 by Sparky Very friendly staff
Your staff are all welcoming, warm, and helpful. I appreciated the bottled water handed out, as the check in line was a bit long on Saturday.
The restaurant in the lobby needs some attending to in terms of greeting guests. Three servers passed us, and did not acknowledge we were waiting to be seated. They looked away and pretended not to see us. While I can appreciate they are busy, or may not be the host, a simple, "Someone will be with you in a minute" would be helpful.
April 8, 2013
Rated 5 out of 5 by BillTheRegular Home away from home
I've been staying at this Sheraton hotel for the past two years. I'm there almost every week for 3 nights. Clearly, I've given them plenty of opportunity to connect my name with my face.
I have been more than pleased with my treatment. The rooms are very comfortable. Whenever I ask for assistance, I am greeted with pleasant faces.
The hotels amenities, like the full-size pool, are a huge plus. The lounge on the top floor has a wonderful view and excellent food and drink.
July 15, 2012
Rated 2 out of 5 by Mike1970 Poor service and unclean room
I dialed guest services and asked for a room change at night due to some strong noises right outside my room. It took 4 calls over a period of 90 minutes before I could talk to someone. And this is only because I made a scene the last time and insisted on speaking to the manager of the hotel. Furthermore, the rooms was unclean. I even tried to motivate the maid to do better by being nice to her and give her tips, but, even then, it remained dirty, especially the bathtub.
May 19, 2013
Rated 4 out of 5 by OnBusiness2z Time for a reno?
Sheratons are always pleasant places to stay and the lobby of this one is very pleasant if a little busy with lots of people bustling around. However my room was small and cramped with pretty dingy wall coverings - dark beige and one wall had some plaid fabric that matched the curtains. Like something out of the 70s. The hallway was like that too which makes me think the place needs some modernizing touches. Great location though and I had good in-room dining for dinner.
October 29, 2012
Rated 4 out of 5 by j2de Nice rooms
The room was very nice and comfortable.
However, we spent a lot of time waiting in line. First to get into the parking lot. Once there we learnt we were in line for valet parking. There was no sign to indicate that we were in the valet parking line and we are not use to paying $48 plus tips to park so we were then directed to a parking lot. We then stood in line for 45 minutes to check in. The staff checking us in did not acknowledge this, I hope that this is unusual.
August 19, 2013
Rated 2 out of 5 by Tabitha3111 NEEDS IMPROVEMENTS
*had hair in the shower-on the wall
*garbage in the trash can
*no coffee stocked-had to get some from HK
*was given a "free" upgrade to room 266...i would hate to see how the other rooms looked. the couch as old and discolored, carpet needs replaced. Has a view of the back lot...
*room had a dirty bathroom towel, lipstick i assume..has to get new towels. Staff was amazing..only good comment i have and location was amazing, Felt over charged for room.
September 24, 2013
Rated 5 out of 5 by Elsy This hotel has an ideal location and provides a wonderful perspective on Toronto.
I found the entire experience to be smooth, and professional. The check-in was simple. I had asked for several items which were provided quickly and without any additional charge (fridge, wineglasses, corkscrew etc). The staff was very helpful. The facilities including the gym, the pool, the rooms, and the conference facilities were excellent. The food and service provided during the conference itself was impeccable and the many healthy itmes offered was appreciated.
January 11, 2013
Rated 2 out of 5 by DizzyD9 Disappointed
Stayed for 6 nights. Staff thought originally that I was only there for 1. Put in a room on the 8th floor overlooking the main road. Emergency services vehicles with sirens on passing regularly. Also extremely noisy group of young people kept me awake during Saturday night. Needs more soundproofing. Not what I'm used to from an SPG hotel. Work being done on the outside prevented the outdoor area near the pool being open -one of the reasons why I chose this hotel.
August 27, 2013
Rated 3 out of 5 by Ryan4711 Reconsidering my loyalty to this hotel
I have stayed at this property 20-25 nights per year for the last 4-5 years and this was my worst experience. When I arrived, the room I had booked was not available and a non-suitable option was originally proposed. It was only after asking for a rate reduction that something suitable was found. The TV's in the B&B lounge did not work properly the entire week (how long does it take to fix TV's) and the elevators were an embarrassment with no explanation provided.
May 31, 2013
Rated 5 out of 5 by njeri Professor
Great hotel and I had a great view of the city.
March 15, 2014
Rated 3 out of 5 by ccmray What's up with the TV?
The room was fine although the pillows smelled a bit funky and the 6AM fire alarm was concerning since it took quite a while for someone to tell us what was going on - not to mention most of us didn't even recognize the alarm as an alarm (more like a doorbell). Also the paper seemed to be at everyone's door except mine and I had no soap (bathed with shampoo the first night) in my room the first night. AND that TV.. not for channel surfers. Oh, and why no mini-bar?
February 11, 2013
Rated 2 out of 5 by corstays great amenties, poor service
the hotel has oustanding facilities and gym areas. the rooms although dated are celan and comfortable. the issue was imy room key did not work and it took 4 calls and 40 minutes wating by my door to get someone to actually resolve my problem. also the tap in my room could not be turned off and when i mentioned this, nothing was done about it
February 14, 2014
Rated 3 out of 5 by macdiggity Greeted by a "used" room
I checked in at 1am, only to find that the room I had been given was previously occupied and had not been cleaned...thank goodness nobody was in the room at the time.
I then wanted to order some food after a long day of travel. Sheraton has recently done away with printed menus, so I was instructed to use the tv to view the menu. The TV did not work at the time of check-in, so I was unable to view a menu...so I just went to bed. Not sure if I'll stay here again.
March 1, 2013
Rated 5 out of 5 by Mistreated Great stay
The hotel has been renovated feels like new
Great location and we had a great stay
March 13, 2014
Rated 2 out of 5 by conference2014 The wifi in this hotel is terrible
I attended a very large conference in this hotel. The conference program advertised a special $10/night deal for wifi in the room and in other designated places in the hotel, but upon registration the hotel staff knew nothing about this. Enough conference attendees complained and finally my bill was adjusted...but only after I checked and then specifically requested that the adjust the regular $14.05 on my bill to the conference rate. Wifi worked fine within the room, but it was never clear where it should work in different parts of the hotel. It cut in and out; every time you tried to use wifi (phone, laptop or ipad) you have to go through a cumbersome logging in procedure through one of three different homepages, depending on where you were in the building. No one I knew could figure it out. In short, it was almost impossible to use my cellphone to text or email and I had to keep running up to the room to look for messages on the hotel room phone. Ridiculous! And when I asked several staff people about changing the settings on my iphone so I could text and emai but avoid roaming charges no one knew. I know I should have looked into this before I left home but I also imagine there are enough guests showing up with non-Canadian cell phones that it would be a nice touch if the staff could offer suggestions. Basically, a hotel that seeks to meet the conference needs of large organizations should be able to provide free wifi throughout the facility.
Finally, a colleague of mine wanted to go to the lobby at 6:00am and encountered a stark naked man on the elevator. She immediately exited and informed the reception desk. Indeed, staff found the naked guy riding the elevators. At 7:00am, when she wanted to go back upstairs, my friend asked a staff member standing in the lobby if we please escort her to her floor since she was a bit freaked out by the naked elevator rider, The staff member assured her the naked man had just been sleepwalking and had been escorted back to his room. My friend persisted, saying perhaps he had arisen to sleep-ride the elevators again and would the staff member please just ride up to her floor with her. The staff member REFUSED, assured her it was ok, and walked away. Clearly my friend was feeling unsafe and insecure. Did this hotel employee really have anything better to do than to take the few minutes to ride up to the 28th floor and back with a nervous female guest?
This hotel pretends to be a luxury, full service conference center when in fact it is not up to the task.
March 30, 2014
Rated 2 out of 5 by Brewster Mixed experience
I'm not sure I would stay here again. There was no radio in the room so I couldn't listen to BBC or even try to get NPR from the US. (I prefer not to watch TV.) I would have had to pay for any music to play on the TV (!!), so had no music for 4 days either. Internet cost $15 a day. And finally, though this wasn't the hotel's fault, my neighbors one night were so noisy so late and so early that I got 3 hours of sleep. Sheraton security did try to deal with it.
September 23, 2013
Rated 3 out of 5 by Mario999 Hotel has great location, but...
The Hotel is still under construction on the outside, however he inside is updated and very nice. The check was terrible, there was one check person at the main desk for about 25 people in line and the SPG area had 5 inline for one person. I saw staff go behind the check in desk, however none where there to help. The room I received was for a handicapped person and the front desk made no mention when checking me in. Once in the room, the room safe was locked and I called to have it opened. It took 20 minutes for security to show up. The small TV screen was about 20 feet from the bed head in a strangely shaped room. When calling the 'front desk' the phone would ring 12 times, then transfer to an operator that answer in less than two rings. Once you could get to a staff person they were fine, but the hotel seemed understaffed.
August 12, 2013
Rated 2 out of 5 by Quattro Desperately needs renovation!
The rooms are tired and worn. Security bolts are coming out of the door as if the door was forced open. Wallpaper is dirty and peeling off of the wall. Paint peeling off of the wall in the bathroom. Furniture stained and damaged. Certainly not my expectation of a Starwood property. Valet parking was complete chaos and no one was in control of directing cars so it became gridlocked. Beds as always were amazingly comfortable with fresh crisp sheets.
November 25, 2013
Rated 1 out of 5 by ditt Manager Labour Relation
this Hotel falls short of meeting my needs, front desk has errored with my bill several times, parking I feel I'm being held-up, staff are always baggering me to clean our work rooms 3927,3929,3933, workout equipment is broken, I handed in 50 green cards on December 27, 2012 and still have not got credit, not getting credit for the rate I have paid is sad and really puts this program at the bottom of the list. I have not got credit for any money spent on extras
January 15, 2013
Rated 4 out of 5 by KLL1234 Busy weekend
The purpose of my Trip was attending the One Of a Kind Show at the Direct Energy Centre. Booking way in advance I did not realize that this was grey Cup weekend - so I was pleased to get a room. The place was festive and Busy. But we were not disturbed by the football party - just a bit challanged to get to the hotel - which is no reflection on the hotel. I love this location - so close to great dining and the Eaton Centre and as always really comfortable beds!
November 27, 2012
Rated 4 out of 5 by drd44 still very good but not as good as in the past
Enjoyed staying at your hotel for many reasons; great staff, room and location, but the club lounge has slipped since last year. some of the food didn't seem as fresh as past years - especially some of the bread and muffins. also the was no meat and cheese. despite these shortcomings, ours say was very good, just not exceptional as in the past. if we stay again, we will probably not stay on the club floor although we will miss the wonderful people who staff it.
September 20, 2012
Rated 2 out of 5 by Yaatri Tired hotel
This hotel has a good location, but rooms are old and tired, so is decor. Heating does not work well, showers don't work well. Food choices on the menu are quite poor, especially for vegetarians.
March 5, 2014
Rated 2 out of 5 by Museumnut NIght noise
We stayed on a Friday and Saturday night in the summer and while I understand that people wil be out partying I had real problems with being woken at least 3 times after midnight including to one man banging on his room door and bellowing obscenities. When I mentioned it in the morning to the desk staff I was advised that my complaint should be dealt with by responding to this email request for a review. While I liked your facilities I am unlikely to return.
September 2, 2013