Rated 4 out of 5 by Hoagy Handicap Issue
All is wonderful except grab bars in the washroom.
August 12, 2013
Rated 4 out of 5 by detailguest Great Location
Great Hotel Location and Views
October 11, 2013
Rated 4 out of 5 by jh5845 Valet Process
I stay at the hotel weekly, and I really appreciate the valet staff. The weekday guys are friendly, driven and professional. I really like how they treat me. Please recongize that these guys are great when you read the rest.
I consistently have issues with the valet process as of late. This last visit, I expereinced several issues with the valet staff trying to retrieve my car. The automated line has inconsisten prompts (Sometimes you have to hit pound, sometimes you don't, sometimes you can interrupt the recording, sometimes you can't).
This last stay, i would simply get disconnected each time I enter my number. I had to call back several times to get a live person finally. Only after 5 days did they realize that my car was under a different name! Why does the automated menu hang up on you when there isn't a match? Futhermore, even after several tries to fix the ownership issue, I still wasn't able to retrieve my car in a timely manner.
When I dropped my car off on the final day, I had thought all issues had been fixed, but the evening valet guy couldn't check me in with my number because it had beeb "checked out".
I hope however manages your valet process can fix this PROCESS related issues. Don't blame the weekeday crew.
June 8, 2012
Rated 5 out of 5 by Shelley49 Great Location
Perfect location to explore all Toronto has to offer.
October 23, 2012
Rated 4 out of 5 by 42Jeff Nice room, no hot water for morning shower
Nice room, no hot water for morning shower
September 5, 2013
Rated 5 out of 5 by megmom excellent
The hotel was very comfortable; the staff excellent.
October 25, 2012
Rated 4 out of 5 Good Stay
Good stay - hotel was convenient and clean.
August 26, 2013
Rated 5 out of 5 by Waqar Management, staff go extra mile
Staff of the hotel very nice and execllent service.
March 10, 2013
Rated 3 out of 5 by fred poor service
unattentive staff, slow response time for enqiries
March 4, 2013
Rated 4 out of 5 by Gyller Central and great value
Central, everything you need in walking distance
June 10, 2013
Rated 2 out of 5 by Unlisted Poor Rooms and needs up lift
No control of heat,and the room require a uplift
January 14, 2013
Rated 3 out of 5 by DutchWahoo Could have used a fridge for the price
600.00 for two nights and no fridge lol
August 28, 2013
Rated 5 out of 5 by MomandDaughter It was wonderful
The staff were all pleasant and very helpful.
March 12, 2013
Rated 4 out of 5 by Craig69 BT TV
Good Experience watching show in the Morning
December 24, 2012
Rated 4 out of 5 by Mitch12 Very good and comfortable hotel!
I've been staying at this hotel frequenly and I have to say this is my preferred hotel choice whenever I go to Toronto. Location is very good and the hotel has everythng I need.
I would like to give an extra comendation to Bless and Joanne and everyone at the lounge for doing an excellent job. They make sure to take good care of their guests. Also with the exception of one incident the people at the front desk have been very helpful and accomodating to all my needs.
There were however a couple of incidents that prevented me from giving the hotel stars. There was one occasion where I had a very poor check-in at 1 in the morning. I had a rude receptionist take me in and when I got to the room things were not in order. Maybe he was having a bad day but I was not pleased. On another occasion I also found that there was a stain on my bedsheet on check-in and it took 3 days for it to get replaced. I was upset.
However even with these, I choose to stay with this hotel and would recommend it to anyone staying in Toronto. I identify these as separate incidents and would hope they wold ot happen again. The staff not involved with those incidents, the overall service, location and amenities are excellent so anyone who stays here would enjoy it.
September 6, 2012
Rated 4 out of 5 by RGBB Location
It is close to almost everything you need.
January 30, 2013
Rated 5 out of 5 by Scotty62 Great Staff
What an awsome staff. Everybody was great!
September 12, 2012
Rated 5 out of 5 by PattyMarie great stay
clean and good location. I will be back!
April 20, 2013
Rated 3 out of 5 by Ktpomavi Great Location Bad Food in Lounge
Wish the breakfast in lounge was better
December 7, 2012
Rated 3 out of 5 by TiredToronto A bit Tired Hotel
Needs more cleaning, new paint
August 24, 2013
Rated 3 out of 5 by Golden2012 not happay
The bed was in bad shape, needs change
November 1, 2012
Rated 5 out of 5 by Lucille location
great location, friendly staff. Thanks
November 8, 2012
Rated 3 out of 5 by BillEM15 Hallway noise was always an issue
Difficult to get a full night sleep.
October 11, 2012
Rated 3 out of 5 by Rhoda Somewhat disappointed
Had family staying in another room and requested a room close by. Was assigned the room next door but since it wasn't ready when we checked in at 5:30 pm I was offered a different room at other end of the hall. Accepted that room but when we got to there it was next to rooms occupied by a group of loud intoxicated young men. We could hear voices clearly through the adjoining door and the hallway. Walking down the hall my daughter was subjected to inappropriate comments. Unable to reach font desk by phone, went down waited in line again. Staff was helpful and agreed to move us to the original room beside my family although it was still not ready. Returned from an outing at midnight, picked up the key and went to room. Room was clean but someone's luggage and other belongings were in the room. Again, attempts to call front desk for help went unanswered. Returned to the front desk and was give a new room in the other tower on 24th floor. I'm not sure the hotel could have prevented this inconvenience and frustration but I'm not likely to choose this hotel again. You could at least answer the phone.
Final note - pool bar was closed for construction so we had to pay room services fees in order to have drinks by the pool. These fees should have been waved.
July 3, 2013
Rated 5 out of 5 by Brenda62 Great location
Clean quiet rooms, great location
November 2, 2012
Rated 5 out of 5 by Steelworker53 Perfect location
Great hotel amazing employees !
January 6, 2013
Rated 3 out of 5 by jfbela2013 Service is average for a Sheraton
SPG customer service is slow.
February 20, 2013
Rated 5 out of 5 by jcchart great location and services
good all round place to stay!
November 26, 2012
Rated 4 out of 5 by BusinessTripper Business and Pleasure
Lovely hotel and facilities.
July 21, 2012
Rated 4 out of 5 by teadrinker Good visit
Good view and lively stay,
May 8, 2013