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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1685 reviewers.
Rated 2 out of 5 by hotel needs some soundproofing loud hotel, you can here street noise very well; a/c heat never moved off 20 C whatever i set it at. September 19, 2013
Rated 5 out of 5 by Great Hotel! Amazing Staff! This hotel has a been a great home away from home! The staff really makes you feel welcome and at home! April 8, 2013
Rated 3 out of 5 by Ty GJ Carpets in the room were very dirty!!! There was no heat in the room but a heater was provided. October 10, 2013
Rated 5 out of 5 by Hotel has great service and facilities This is one of the two best hotels I ever stayed in and it has great features indeed November 24, 2013
Rated 2 out of 5 by BNB / Hot Yub > Sauna room The Brand new BNB is a joke !! The jets of Hot tub are so weak . The sauna room never get hot enough . February 12, 2013
Rated 4 out of 5 by Close to many of city's attractions Excellent location and close to many of city's attractions and extremely courteous and helpful staff August 6, 2013
Rated 5 out of 5 by Great staff Great stay> helpful front desk (Tammy) went above and beyond to get us a suitable room Thank-You!!!!! December 29, 2012
Rated 2 out of 5 by This hotel fell way short of my expectations I stayed at this hotel for 5 nights. The bed was not comfortable and the walls seemed to be paper thin as I could clearly hear the conversations in the room next to mine. The cable TV was constantly going "scrambled" which made it hard to relax while watching TV. The hotel offers a $5 coupon for each night I did not receive any Housekeeping services. I received 1 coupon for 4 nights of not using Housekeeping. On thursday night, the room rate went up considerable but the hotel allowed a party on the second floor to play music so loud that it vibrated through my room and I was on the fourth floor! Complaints to the front desk staff did nothing to resolve the issue until close to 11:00 PM when it did finally stop. On my final day, after paying for valet parking for the entire time of my stay, and not using it, it took the valet staff over an hour to deliver my car while I waited for it out front. One final note is that I find it ridiculous that a hotel chain, like the Sheraton, would charge extra for the use of internet in the room. Lesser quality hotels offer this as a free service and rightly so. I think the Sheraton could do much more to make their guests feel more comfortable and relaxed while travelling. December 10, 2013
Rated 3 out of 5 Carnival Weekend I think they were a little too strict about who comes in and out of the lobby. Yellow wrist bands. August 7, 2013
Rated 2 out of 5 by April 2013 Heat in room doesn't work. TV signal very poor. Internet connection is expensive and not very good. April 13, 2013
Rated 5 out of 5 by Never disappoints Great location great Gym Check in staff can be a little patronizing Breakfast buffet pricey at $27 April 13, 2013
Rated 5 out of 5 by excellent customer service Brian, who checked us in, made us feel very special and welcome. He anticipated all of our needs. September 4, 2012
Rated 1 out of 5 by Sheraton Centre Toronto Required 8 calls (70 mins) to get a room change as room was wrong bed configuration and not clean January 27, 2013
Rated 5 out of 5 by Enjoyed by 1st stay at this hotel! As a 1st stay at this hotel, it was great. Will book my future stays here when in Toronto. October 10, 2013
Rated 4 out of 5 Pool Pool was dirty, need some staff to clean the pool. Lots of hair balls on the bottom of the pool. August 15, 2012
Rated 5 out of 5 by Close to Everything! Great hotel for downtown Toronto. EAsy access to shopping and business pleasure. November 15, 2013
Rated 4 out of 5 by This hotel is luxurious I enjoyed my stay at your luxurious location. The lobby is very inviting. Our room was perfect. October 22, 2012
Rated 5 out of 5 by Restaurant Choices New restaurant off lobby, other restaurants within the hotel that eliminate the need to leave. May 21, 2013
Rated 4 out of 5 by Birthday weekend Had a great time. Walked to most attractions, shopping, restaurants and the theater. October 29, 2013
Rated 4 out of 5 by Good Location Conveniently located for the tradeshow I was attending. Good food options at hotel and nearby. January 15, 2013
Rated 3 out of 5 by Average The hotel has become very average for an above average price. December 16, 2013
Rated 5 out of 5 by SHERATON - HOTEL LIKE HOME 1. WATER CLOSETS SHOULD BE EQUIPPED WITH SPAY WASHERS. 2. ROOM REFRIGERATORS ARE RECOMMENDED. November 10, 2012
Rated 2 out of 5 by Not Good Enough I chose this hotel after my wife advised we stay somewhere else. I assured her that the Sheraton would be better and the location was perfect. However, what was supposed to be a night in the city to celebrate my birthday, turned into an expensive regret. When we entered the Junior Suite, we were surprised to find potato chip crumbs all over the sofa bed. I opened it up and it appeared that the sheets had not been changed from the previous guest(s). My daughter decided then and there she wasnt going to sit on it, let alone sleep in it. The coffee table looked like it was about to come apart. I have seen better at garage sales, it was laughable.The rest of fthe room was generally tired looking and it looked as though there was mold on the ceiling near the vent. To make matters worse, the in-room movie channel was out of service and there was a fire alarm at midnight. Which in itself is understandable, but the continued bell ringing was effectively pointless to the many people wandering the halls. I was very surprised by the quality of the room and unless there are significant improvements, I would not recommend this hotel to anyone staying downtown. And seriously, this feedback section is indicative of the last upgrade. Sorry, not good enough. January 6, 2014
Rated 2 out of 5 by No visitors Very unhappy about this. This was traumatizing. People I planned on seeing i could not see. August 9, 2013
Rated 2 out of 5 by average rooms are getting old and you should invest in renovations... too expensive for what you get January 30, 2013
Rated 5 out of 5 by Best stay ever Loved the hotel and the staff were so friendly. Thank you for making this a great stay. November 13, 2012
Rated 3 out of 5 by Underwhelming Beds were uncomfortable. Room was okay. Restaurants were okay, but service was poor. April 8, 2013
Rated 2 out of 5 by Leaking ceiling at 2 A.M. & unexplained charge! We stayed at the Sheraton on Queens in downtown Toronto August 1-3 (2 nights) 2012, as part of a Mirvish entertaiment package that included hotel, theatre tickets and restaurant vouchers. All went well until 2:00 A.M. our first night when water came leaking from a crack in the ceiling right onto our bed (onto my face, in fact!).. We had to pack up our things and move rooms to another floor. Needless to say, our sleep was severely interrupted! But we accepted the siutation in good humour, and were asked to talk to the desk next day. We did so, and as compensation were promised that the $50/night room upgrade charges would be waived for both nights of our stay, as well as a $100 credit toward our next stay. We accepted this as fair, and when we checked out on Aug. 3, it was confirmed that there were no outstanding charges owing on our bill. We also received an email apologizing for our troubled first night. Much to my surprise, my credit card statement in September had a charge of $145.77 from Sheraton dated Aug. 8, 5 days after checkout! In the weeks since then , I have not been able to receive a satisfactory or detailed explantion from Sheraton for this charge, despite emailing to two employees. September 24, 2012
Rated 4 out of 5 by Great Location Overall, my stay was good. It has great location that is central to almost everything. October 23, 2012
Rated 4 out of 5 by Nice Hotel Great location front desk SPG need more people working December 14, 2013
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