多伦多市中心喜来登酒店

  • 加拿大
  • 安大略省,
  • 多伦多
  • 皇后西街 123 号
  • 邮政编码 M5H 2M9
  • 地图

客房与房价

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每房儿童数

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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1560 reviewers.
Rated 5 out of 5 by Excellent hotel This hotel is an excellent hotel! its very clean, comfort room great new gym room and great pool also at winter time! Sheraton Toronto is my second home and im coming often here to stay and im very satisfied. The location is really good- the heart of downtown Toronto. The employees are very nice and professionals and always want to help with a big smile especially the ones who works in the front desk! It a really good hotel! I'm feeling its my second home! I'm recommending to everyone!!!! April 20, 2012
Rated 3 out of 5 by Busy and impersonal i only checked "yes" I would recommend this property, only because there is no "maybe". I would only recommend if the rates were ridiculously low. Elite SPG benefits were not honoured. A promised "call" from the manager never came. The lounge was closed (do not recall any notice of that when I made my booking). Wake-up call never came. Otherwise, it is a large, busy property, with a predictably comfortable room, in a good location downtown. The housekeeping staff were very polite and friendly. December 23, 2012
Rated 4 out of 5 by Great loacation a few issues. I am a huge Starwood supporter, love their hotels and resorts. This hotel is in a fantastic location downtown Toronto. Room was clean and comfortable. A few things that annoyed me: 1) $27 for a "terrible" breakfast buffet. I expect more from a Sheraton. Think about it, 2 adults and 1 child ($10) + taxes and tip almost $100. Rid off. 2) Hot Tub not working. Are you kidding me. 3) Hotel alarm at 3am in the morning. Not their fault but ruins the experience. Other than that hotel was very good. March 4, 2013
Rated 3 out of 5 by Stayed during a conference, not impressed I was impressed most by the staff during my two night stay. However, my room had no fridge and the nestle water was awful, the food served was bland and in some cases sub par. The breakfast was great but then again its really hard to mess up scrambled eggs. I found the dessert was the best in taste and selection. Oh, get this, Internet for personal use comes at a charge! Luckily my company was covering it. As for meetings, the rooms were great and the temperature was comfortable all the time. August 16, 2013
Rated 3 out of 5 by Understaffed & dated First impressions linger and having to wait so long to check in was a bad start. The check in line was across the lobby and nearly out the door! Then once we finally saw one of the 3 men staffing the front desk not so much as an apology! And worse, when I asked about the long wait, he did not seem to think this was unusual or a problem. Yes, it's both, when compared to other hotels. The only thing worse was the line at check out. Unbelievable! We asked for a room with a view, which we would have had if the windows weren't filthy! Parking and wifi fees were both too high. And many aspects of the facility seemed dated. Overall I think the hotel is resting on its laurels from its heyday. But if management doesn't step up it's game, you will lose guests like me. There are too many better options. June 30, 2013
Rated 5 out of 5 by "Snowed in" Toronto I arrived late Thursday night after closing my dental office downtown. The roads were a disaster so I decided to head to the Sheraton Centre to see if there were any rooms available. As I walked up to the gold / platinum check in I was greeted by Ronnie who remembered me straight away. He welcomed me back and was able to find me a room right away. I ended up staying two nights because of the weather and was able to walk to my office the next day. Thanks Ronnie and keep up the excellent work ! February 12, 2013
Rated 2 out of 5 by Certainly not a 4 star hotel Arrived and the room is not clean, not vaccumed , you can smell the dust. Bathroom is a disaster, toilet unclean unflushed with unpleasant surprise in it. Bathtub with human hair in it. Shower head leaks when bathtub tap open. Carpet bent and torn at various spots. No headboard for the bed?! No free wifi No fridge Old air condition unit which hardly blow cold air. Location is excellent Parking is 50 dollars a day! Definitely not going back I am on my first day and won't do it again if I can. July 15, 2013
Rated 4 out of 5 by great place for kids The hotel is central to all of the activities that we were looking for- skating at Nathan Phillip Square, indoor/outdoor pool which is awesome in the winter, on the PATH which made it easy to get around even on the coldest days, close to restaurants, Eaton Centre and the theatre district. The hotel room was great, except that we would have preferred to have 2 queen beds in our suite (we were told this is not available). Hotel staff always friendly and helpful. We had a great time in Toronto! January 6, 2013
Rated 4 out of 5 by The room was not very clean We had room 376 at the Sheridan Downtown Toronto. Although, the staff was awesome, the room was not very clean. When we went to pull out the sofa bed, (which the staff knew we were going to use as there were 3 of us) the linen was dirty and there was a dirty / bloody Kleenex on the sheets. Not good. On our way home , we all discovered that we all had felt very lethargic in the room. It could be that the ducts are very dirty. Carpets and soft goods were stained and need a good cleaning. Diane February 8, 2013
Rated 4 out of 5 by overall great hotel I spent the night at the Toronto hotel and had no problems with the staff or anything. the room was clean, the staff were vary courtious and people friendly. the only issue i encountered was i made a reservation for the spa suite but was put in a self contained suite instead. Not what i initially wanted but the room they gave me was still very nice so i had no problem with the issue. I especially enjoyed the outdoor pool and bar as well as the poolside bar. I would definitly stay here again June 24, 2012
Rated 4 out of 5 by Loved This Hotel I went during Caribbean Festival and it was in the perfect location. The staff was wonderful and we had a great time. March 27, 2014
Rated 4 out of 5 by The most convenient hotel The Sheraton is in the most convenient location in Toronto . It is walking distance to the Eaton Centre and the Bay, so naturally to the subway system. Nathan Phillip Square is across the street, where we saw people skating. Next time that will be me. The theatre district is not far. There are hundreds of restaurants a short walk away. The pool is huge and is salt water. My only negative comment concerns the fire alarm which rang in the early morning. I'd rather hear it than not! November 25, 2013
Rated 5 out of 5 by Staff Went Over and Above As I checked out I had left my laptop in the lobby where I was sitting and did not realize this until I was home and unpacking my car. Can you believe that a staff member had picked up the laptop and turned it in to lost and found? In this day and age I would have expected it to go missing. It would have been so easy for someone to take it home. I called the hotel and they were able to ship it to me. This is great, great service. Thank you Toronto Sheraton for great, honest service staff. March 13, 2013
Rated 2 out of 5 by An old hotel in need of work We had a two night stay on a weekend. We slept poorly due to noise in the hall by a rowdy crowd. Modern hotels have better sound proofing. The room was old and in need of a retrofit. There was no hotel folder in the room with details of the hotel amenities so I phoned the front desk and they said they would send one up. It never arrived. The Traders and Club Bistro restaurants are very unattrractive spaces. All in all, not my favourite Sheraton though the Sheraton bed is very comfortable. November 23, 2011
Rated 1 out of 5 by One disaster after another I recently stayed at this hotel for a 2 day conference. These are my issues: - many attempts to call the front desk were left unanswered. - free wifi access for conference guests was not provided upon check-in, although it was available. - our bathroom was not clean, there was hair on the counter and floor. - I am still waiting for billing errors to be corrected. A huge disappointment. February 23, 2014
Rated 3 out of 5 by Didn't meet exspectations I was sorely disappointed in the staff I encountered over my time spent at the Sheraton. Not only did I have to spend a total of 2 hours of my own time on the phone because of booking confusion, they didn't even get it right in the end!! On top of that I had to wait 20 minutes to check in, as there were only 3 staff helping a very long line. The room was very nice and really clean but I can't help feeling sour over the complications before I even got my key. I doubt I will ever be back. July 24, 2013
Rated 3 out of 5 by Good value This hotel is really well located... easy to get onto path. The hotel is well patronized however there are elements that need refreshing and could do with paint or replacement. The executive lounge on the 43rd floor is an excellent facility however the standards tolerated do not match it's physical attributes. Too many children are allowed in who do respect appropriate standards! The gym is an attractive reason to stay at this location however the equipment is not well maintained... too many items were not working properly like of the three bikes two were not operating properly and inspite of daily requests nothing changed over this 6 day stay. This place could be great however I think there is too much emphaise to volume and too little to quality ..... staff service too is at times slow to respond March 22, 2013
Rated 4 out of 5 by Check-in The line-up at check-in was very long, not unexpected mid afternoon on a holiday long weekend. The hotel provides a separate check-in area for SPG Gold and Platinum members. I am a Gold SPG member so i stood in that line. The ONE attendant spent 15 minuts with one other guest so the line did not move. Although there are other terminals in the area, no other attendant came over to help. I eventually gave up and got in the other line, only to have to wait several more minutes to check in. February 19, 2013
Rated 4 out of 5 by Nice accommodations - Breakfast accomodations did not work well The room, fitness center, etc. were great. My only compaint is the breakfast accomodations. Breakfast was part of my reservation, but I was not informed that I needed to go to the 43rd floor, so had breakfast at BnB at a cost (unexpected). I asked the desk who informed me of the 43rd floor lounge. The next morning I intended to grab a quick bite to eat at 6:30 before I left for the airport. There was trouble with the elevator, so I was unable to have breakfast either morning of my stay. January 31, 2013
Rated 5 out of 5 by Confederation College Reunion 2012 Location - Location - Location The Sheraton in Toronto was located perfectly for what we did. The CN Tower Edge Walk - Shopping at the Eaton's Center - Dinning at Green Jeans - Baton Rouge - The Keg. And a night out in the John St. Bar Dist.. Our Room was large and comfortable. What a View of the City for my out of town guests. City Hall always has something going on. It was Canadian Bands all weekend just across the street. Perfect! Our 2012 Reunion is a very memorable one . Thank You! September 27, 2012
Rated 2 out of 5 by Not a great stay... Very disappointed in this stay; not up to usual standards. Leaks from roof and malfunctioning machines in fitness facility; Valet parking was terrible; No newspapers available on Sunday morning and very limited external access from lobby computers; breakfast in restaurants was poor; hallway was filthy on floor where fitness club located; pillow on bed not comfortable; cumbersome room service process (on screen on tv combined with phone order for some items). January 7, 2014
Rated 5 out of 5 by Great Service We had an issue with the room we thought we had reserved. Steven at the preferred check in desk took care of us. With 3 kids it is sometimes hard to get my family into a regular room. He was able to find us to adjoining rooms and he honored the initial reservation price on a very busy night at the hotel. This service enforced why I choose Sheraton over other brands of hotels. Thank you for making my family stay enjoyable! It is so important and will certainly continue to keep me loyal! February 23, 2013
Rated 5 out of 5 by WHAT A WONDERFUL STAY I would like to thank the all of the staff involved with this stay, especially Ms. W.S she did everything right, from the beautiful clean room to the wonderful wine and cheese plate that arrived at our room on our second day of our three day stay it was delicious and very much appreciated. It showed us just how much you really appreciate your guests and with this we will definitely return for many more stays. Again thank you for a great relaxing stay and we will see you soon. Mrs L.B. November 22, 2012
Rated 5 out of 5 by Toronto experience The only negative comment I could make is that the noise level generated by the heating system was loud at times. Other than that, excellent facility. March 24, 2014
Rated 1 out of 5 by NOISE NOISE NOISE Party going on on our floor. Called gusts services who said would send security. Half hour later I called again. Guest services lied and said security already been there and noise must have continued when they left. This was not true. Security finally came again and warned people who went out shortly after but returned at 4am and continued the noise. Should have been evicted. February 24, 2014
Rated 4 out of 5 by great hotel Always love our stays at the Sheraton; rooms are clean and well appointed though some refurbishing will soon be required; duvet cover was stained where people sit on bed; carpeting could be replaced but overall it is a great place to stay; location is perfect in the heart of downtown; B&B restaurant treated our granddaughter like royalty; staff was most accommodating when our room was left uncleaned by mistake. It is our go to hotel when traveling to Toronto. Definitely worth a visit! September 2, 2012
Rated 4 out of 5 by club room We have stayed here many times in the last 30 years and always enjoy the staff who are very helpful, especially Blesida. The down side this time is that the new windows are very dirty and the pillows and bed were not very comfortable, We did not get a good sleep. March 15, 2014
Rated 5 out of 5 by Fast, Efficient & Friendly! Check in was a breeze! The room and beds were great, too. Only thing in the room that was a bit off putting were stains in the carpet (esp. a big one). We only stayed one night, but enjoyed the convenience of the location and friendly staff answered the few questions we had. :) P.S. Don't know where valet parking keeps the cars overnight but mine showed up with muddy paw prints all over it. It would have been nice for $48 dollars that it showed up clean as it was when it arrived!?! May 20, 2013
Rated 1 out of 5 by Renee I have been coming to the Sheraton for forty years- this time my stay was very disappointing- the lobby and staff were wonderful, but when you get up to your room, and we chose the executive floor, we were deeply disappointed. The room needs desperate remodeling. The window was so filthy, we could barely see the view outside-the bathroom was very old and outdated. There was a small fridge just sitting in the corner, not even plugged in or cold for our beverages. The door in the bath had rust on the bottom. The tub was old and stained. To make matters worse, I paid 418.55 plus HST so the total for one nights stay in a very unsatisfactory room was about 470.00!! I would have been better off staying at a seedy hotel for much less! Very very unsatisfied and so disappointing after coming here for forty years- September 10, 2013
Rated 5 out of 5 by Feels Like Home I would like to recognize the Sheraton Centre Toronto as my favourite hotel in the region. Everyone went above and beyond to make me and my family feel welcome and appreciated. The General Manager (Mr. Dunn) has obviously created an environment where his team is very focused on creating a positive experience for people and families staying at this hotel. He should be very proud. I would also like to personally recognize Ms. Sinn for making this stay so memorable. This was a mini March Break for me and my family and she was responsible for making it so special for both the kids and the adults. It is these types of memories that kids will remember for the rest of their lives. I would recommend this hotel to anyone thinking for visiting Toronto. Great staff, great location and great amenities. Sincerely April 7, 2013
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