Rated 4 out of 5 by Ezihaili surprised
surprised by the amazing architectural design
December 2, 2013
Rated 5 out of 5 by fajrin Great room, very friendly staff
Have stayed >5 times in this hotel, really love the tower room which is spacious and also have club/tower benefits including free evening foods and breakfast. All staff are friendly, some of them even remember us and our little daughter :)
Wonder if I can meet the GM (Mr Masri) in our next visit just to share our thanks and experience?
Also, just one very small thing I would suggest is to increase number of mineral water bottles provided in the room, which is only 2 (and small one). I remember other SPG hotels usually provide 4-6 mineral water bottles (and medium ones)
August 26, 2013
Rated 4 out of 5 by bratanov Our kids are lovin this hotel
We had the pool-access room type and love our room as it's exactly by the kids pool. It's just a bit about the room cleanliness issues :( The private terrace was dirty so that we need to put an extra mat to prevent the dirt from going into the room after swimming. It would better if the terrace was tiled maybe :D
There was a flying cocroach in the room and I found a dirty men-undies below the extra pillow in the bathroom LOL. The great thing is that the staff were so quick in resolving the matters so we really appreciate it :) All in all, love the Hotel (eventhough it's a bit old) & service was great.
July 1, 2012
Rated 1 out of 5 by RickyHal The hotel management should close down this hotel during renovation (Sheraton Bandung)
I stayed at this hotel on September 6-8, 2013 (Friday to Sunday), and it was a BIG mistake to stay here!! I understand that this hotel is under renovation, and I am completely understand they have limited room.
However, when I checked in at the hotel on September 6th, the hotel was not having the renovation, it was more like Re-construction (or Major Renovation) on the their rooms.
Our group (of 7 people) arrived late on Friday night and Saturday morning (3 a.m.) at this hotel due to heavy traffic from Jakarta to Bandung, and we really hoped to catch up a good sleep and rest.
On Saturday morning at 7 A.M., they started major reconstruction with LOUD drilling and hammering noises that forced you to get out from the bed. My goodness, this was a SATURDAY morning, and they should not allow any major construction on the weekend (Saturday and Sunday). How do you expect your guest to rest and sleep well when you have major construction on the weekend, Saturday and Sunday morning??
Due to these noises, we literally only slept for less than 4 hours that day, and very much we were not able to enjoy our trip in Bandung.
Because of this, we were planning to switch to different hotel; however, since I already made the prepaid payment, we decided to stay, and hope the situation will get better on the next day.
On Sunday morning, they started their construction again early morning at 7 A.M. with loud drilling and hammering all over the place. We checked out on Sunday morning, and I decided to talk with their manager to address this issue immediately.
To my surprise, the manager was very well aware of the situation of the loud noise of drilling and hammering. He said that they are trying to complete this renovation as soon as possible.
I asked him, why don't you just close down the hotel since this is a major renovation. He said the owner wanted to keep it open during renovation. I asked him, how do you expect your guest to sleep or rest during this major construction? And the manager just keep apologizing without providing any solution or make the situation better at all.
I stayed about 75-100 nights per year in SPG property all around the world. This is the worst Sheraton hotel that I ever stayed in my life.
The pool was closed during my stay, the parking was chaos because they try to fit over 100 cars in a parking lot that was designed to fit only ~60-70 cars.
SPG Platinum Member
October 11, 2013
Rated 3 out of 5 by Baby88 A 5 star rated hotel that needs improvement
Staffs from the Samsara Lounge & Telephonist cannot speak english.
Housekeeping staff did not replenish many items in my room - the tissue box in the toilet on the marbled sink was empty, my second night my mineral water was not replenished.
My white bed-sheet was dirtied but not changed.
All staffs were friendly and approachable especially the lady at the Samsara Lounge, named, Wanti. She was helpful and nice.
Please keep up to the standard of a 5 star hotel as I believed there will be more guests with a higher expectations as Sheraton chain is well-known for its best service, decor and cleanliness.
February 10, 2012
Rated 3 out of 5 by exhausted Beautiful but.... THE NOISE!!!
I have stayed at the Sheraton Bandung many times since it opened; it has always been by far my favorite hotel in the city. The staff is courteous, polite and attentive; the food is excellent and I always find the hotel attractive and friendly BUT the noise! the noise! Last Saturday I had to call the reception at 6:15am because someone was using a loudspeaker in the swiming pool area! The unbearable noise of running and screaming children (and some parents, too!) makes it impossible to rest after 6am. We want to relax! I am afraid that in the future I'll have to switch to another hotel... a real pity.
October 31, 2012
Rated 4 out of 5 by Nuraptor Room was Big but location abit too out
First when I arrived the Airport at 7.00am, that was too early for shopping. My wife decided we try to put our luggage at hotel before we proceed to the Volcano for half day tour. She told me why don't we try to check in early. Then we decided to try to check in at 8.00am & hope we can get a room.Luckily they allowed us to check in early, the reception was a very warm welcome for us with smiles & friendly talking with us.Service was very good also,
The hotel was quite old but on that time they are doing refurbish and renovation for the hotel that we not really mind. Luckily there still have pool & gym for me to use.
Things no good is the location is quite out of the way to town but is quite near to Dago Shopping area & another thing is there's no lounge or any liveband or solo singer for beer and relax.
August 16, 2013
Rated 3 out of 5 by qj58 great family holiday in an "experienced" hotel
For an aged hotel, Sheraton Bandung has good maintenance & is the only hotel in town that can deilver the resort ambiace. Along with all typical Sheraton services, the hotel has good access for wheelchair. My only concern was AC remote is hard to use.
Met expectation: the service, room cleanliness, F&B (breakfast & dinner).
Above expectation: the hotel provides wheelchair &easy access for wheelchair in rooms & premises.
Improvement needed: please also provide concierge in Tower side entry & AC remote is very hard to use.
November 9, 2012