Rated 3 out of 5 by Baby88 A 5 star rated hotel that needs improvement
Staffs from the Samsara Lounge & Telephonist cannot speak english.
Housekeeping staff did not replenish many items in my room - the tissue box in the toilet on the marbled sink was empty, my second night my mineral water was not replenished.
My white bed-sheet was dirtied but not changed.
All staffs were friendly and approachable especially the lady at the Samsara Lounge, named, Wanti. She was helpful and nice.
Please keep up to the standard of a 5 star hotel as I believed there will be more guests with a higher expectations as Sheraton chain is well-known for its best service, decor and cleanliness.
February 10, 2012
Rated 5 out of 5 by Sats Tastefully renovated rooms
I stayed at Sheraton Bandung for the first time and loved it. The newly renovated rooms are tastefully done. Most comfortable beds i have slept on. Executive rooms are generously large. Excellent customer service with extremely helpful staff right from reception staff to bell boys. Can't remember all staff names to appreciate. Though Winky at the reception was extremely polite and courteous. I will definitely go back soon.
January 9, 2014
Rated 3 out of 5 by exhausted Beautiful but.... THE NOISE!!!
I have stayed at the Sheraton Bandung many times since it opened; it has always been by far my favorite hotel in the city. The staff is courteous, polite and attentive; the food is excellent and I always find the hotel attractive and friendly BUT the noise! the noise! Last Saturday I had to call the reception at 6:15am because someone was using a loudspeaker in the swiming pool area! The unbearable noise of running and screaming children (and some parents, too!) makes it impossible to rest after 6am. We want to relax! I am afraid that in the future I'll have to switch to another hotel... a real pity.
October 31, 2012
Rated 4 out of 5 by Deffie Nice Hotel but Needs Improvement
I was staying for 2 nights in Dec 2013. The first impression was very good but please be more concious with the pillow case please. The smell were bad - seems like they has been used by the previous guest and the pillow case were not changed. Also, the renovation cause the floor was not comfy enough (dust everywhere).
December 29, 2013
Rated 3 out of 5 by Jusuf27 My stay in Bandung
Unfortunately my stay this time was not as pleasant as usual. We arrived at around 1100 and was informed that we can only check in after 1400. The staff does went all the way to try to accomodate us. The hotel facility is also old. The gym facility needs improvement definitely.
January 1, 2014
Rated 4 out of 5 by Michainbkk Good for relaxing
The rooms are refurbished and have a good outfit and we enjoyed to stay there. Unfortunately due to the renovation, the executive club was not available.
January 2, 2014
Rated 5 out of 5 by Kurniawan Visitor
Your Hotel & Tower renovation is a good result and to have a good view at your Hotel & Tower.
January 1, 2014
Rated 3 out of 5 by qj58 great family holiday in an "experienced" hotel
For an aged hotel, Sheraton Bandung has good maintenance & is the only hotel in town that can deilver the resort ambiace. Along with all typical Sheraton services, the hotel has good access for wheelchair. My only concern was AC remote is hard to use.
Met expectation: the service, room cleanliness, F&B (breakfast & dinner).
Above expectation: the hotel provides wheelchair &easy access for wheelchair in rooms & premises.
Improvement needed: please also provide concierge in Tower side entry & AC remote is very hard to use.
November 9, 2012
Rated 4 out of 5 by Nuraptor Room was Big but location abit too out
First when I arrived the Airport at 7.00am, that was too early for shopping. My wife decided we try to put our luggage at hotel before we proceed to the Volcano for half day tour. She told me why don't we try to check in early. Then we decided to try to check in at 8.00am & hope we can get a room.Luckily they allowed us to check in early, the reception was a very warm welcome for us with smiles & friendly talking with us.Service was very good also,
The hotel was quite old but on that time they are doing refurbish and renovation for the hotel that we not really mind. Luckily there still have pool & gym for me to use.
Things no good is the location is quite out of the way to town but is quite near to Dago Shopping area & another thing is there's no lounge or any liveband or solo singer for beer and relax.
August 16, 2013
Rated 1 out of 5 Absolutely bellow my exptectations
Reservation done through internet and I got additional charge for almost 50% of basic rate when I add my baby daughter. I assume this additional charge is for breakfast. But I was wrong. We still have to pay for breakfast. Not for my baby daughter only, but all three of us.
I called for in room dining, and the food tastes so bad.
On the first night, I got 2 towels ready. I've call to add towels, but I only got additional towel for 1 day. The next day, we still got 2 towels only.
November 21, 2012
Rated 4 out of 5 by Ezihaili surprised
surprised by the amazing architectural design
December 2, 2013
Rated 4 out of 5 by Campos64 Hotel's location is an advantage if you do not want to shop
I travelled with family (4 adults). I was told that the concierge at Sheraton Bandung is one of the best. Unfortunately, my experience was otherwise. First of all English speaking and understanding was a challenge - with concierge as well as driver. When I gave a list of preferred places for sightseeing/visit, I expected the concierge to plan the tour in a manner that i spend time efficiently. It was not so. Further, to my surprise, the driver was not interested in guiding/showing us the city/places of interest. He was only behaving like a "driver". I found the outside taxi drivers to be more forthcoming and zealous in acting as a tour guide.
An advice - nothing to do with the hotel - the city is crowded. avoid weekends (Friday to Monday). Book taxis for 12-hour packages and not part of the day. Traffic jams can upset your entire plan (we had to skip lunch one day because we were stuck in traffic).
July 15, 2012
Rated 3 out of 5 Good service but poor facilities
Greatly disappointed with fitness centre. Tennis court poorly maintained despite repeated request before arrival. Uneven surface and a pile of dry branches and leaves at one corner of court. Room has only 1 set of towels daily although 2 persons registered. Airport pick-up overcharged.
Staff tried to be helpful but management oversight poorly lacking. Mattress sagging with no support.
March 31, 2013
Rated 3 out of 5 by loe77 This hotel has a very relaxing environment and surrounding
This hotel is really good, great location, great weather, but i was a bit disapointed during my stay in room 4402 , my room was blackout at 2 am in the morning, then when the light was back the tap water was really dirty, really brownish like coffee, came out from all the tap, shower, etc. but overall i really like the food, service, facility, were really good.
July 7, 2013
Rated 5 out of 5 by Rudi01 Convenient area and great facilities
Sheraton Bandung located in Dago area and very close to Pasteur toll, warm welcome from every hotel staff at front desk, fitness center. Nice swimming pool for my kids. We enjoy staying in the hotel with great facilities such as fitness center, swimming pool. I would recommend this hotel for my next holiday in Bandung with relatives and colleagues.
April 22, 2013
Rated 5 out of 5 by Priyo Fascinating Stay
Staying in Sheraton was a fascinating stay. I stayed in the tower which has a spacious room with perfect facilities (complete ammenities, fast internet, enjoyable room).
The staff is also very kind and responsive, when I used the lift there was a trouble, but after I told to the staff, the gave me a responsive reaction.
a very nice stay
March 1, 2013
Rated 5 out of 5 by HappyWanderer This hotel has caring staff
I am always greeted cheerfully with warm smiles whenever I went to the third floor lounge. On the day before my departure, I returned to the hotel with an upset tummy. When the staff at the lounge learnt of it, they quickly offered warm drinks, ointment and herbal medication. I am very touched by their kindness and sincerity.
July 29, 2012
Rated 4 out of 5 Good location and Good food
Sheraton have a good location, the weather at this location is comforting, also good breakfast and clean room with complete equipment that help me to bring less things when i have to business travel for view days in Bandung. Hopefully i can come back and stay for holiday in Sheraton Bandung next time.
December 11, 2012
Rated 2 out of 5 Less
I booked the hotel through the web and got the confirmation number. My disappointed starting that my family & I have to wait about an hour more to get the room. I got the room after several times asking to the reception. The worst was I got standard room instead of Tower room which I booked before. The reception said they did not get the confirmation. It was really disappointed for me & my family after waiting and did not get the room as expectation. Then, they did not inform me what facilities that we should get such as evening cocktail etc., as offered for tower room. Breakfast was poor, food mostly finished when we came around 8:30 AM. When checkout time, again the reception did not ready and asked many times whether I had to be charged for the services that we did not apply (such as kids games). However for my driver's room, they did not charge even I had mentioned. They charged after the next two days by calling my phone to get confirmation. Really poor services for 5-star hotel.
December 29, 2011
Rated 5 out of 5 by Ryo1508 excellent experiences
I was there for biz trip with series of meetings. the whole experience were excellent from the check in until check out. and the best part is the landscape was more like resort than just ordinary business hotel. one of my fave hotel in bandung.
December 13, 2012
Rated 5 out of 5 by Bram My second home
My family is very comfortable staying at this hotel, due to safety and security for the kids. And most of the staff knows me and my family, and always treated me as their family too. They understand and serve my needs (meals, room, etc).
February 1, 2013
Rated 4 out of 5 by Rizal Riding Horse
Very awesome experience with kids and having my kids riding horse on backyard of hotel. I put picture in blackberry messenger profile, few friends asked the place and i recommendded them to go Sheraton Bandung for weekend
March 4, 2013
Rated 5 out of 5 by Eddy4th Nice hotel for relaxing
My family stayed at Tower room. It was spacious, comfortable, and have a nice view and weather. Environment is very quite, very suitable for relaxing.
Breakfast is great with many selection from local and european food.
February 18, 2013
Rated 4 out of 5 by maverick7 Great hospitality
I had a great stay at sheraton...staff was polite and helpfull.it will be nearly perfect if every room can provide a free wifi service...other than that,it was excellence..recommended others to stay over here..
September 10, 2012
Rated 5 out of 5 by chris1450 excellent stay
The hotel was very clean and modern. The staff deserves 6 stars. So very freindly and catoring. After 2 weeks I felt like family. It was actually sad to say goodbye!
March 16, 2013
Rated 3 out of 5 by GT1701 Noisy
I have to wake up middle of the night becuase I can hear big noisy machine from my room. After I made complaint call, still no changes.
June 3, 2013
Rated 4 out of 5 by Adin Good.
Overall hotel service and location is good. The garden is well maintained. However, more parking space during weekend or peak stay is required.
April 11, 2012
Rated 5 out of 5 by sas11 This hotel is in great location
Hotel is good but the a/c was not working properly since it was not enough cold.We complaint but still it was like that.
December 19, 2012
Rated 4 out of 5 by Mulya This hotel should follow Garuda Indonesia policy
I have been holding SPG card since about ten years ago, however the Hotel never count the point that I earned. The reason because my office that pay all the bill although it is booked by my name. The hotel officer said because I did not pay the bill so the hotel can't give any point to me. I think this policy is not fair. The hotel should know when I have official trip there 2 possibilities that related to my lump sum: 1st my office will give all the lump sum including allowance for accomodation if there is no branch of my office in a city, 2nd my office will give me a part of my lump sum when there is a branch of my office in that related city. Usually, branch of my office will book the room under my name and the bill will be paid by branch office of mine. Because 2nd case the Hotel never count the point reward,because my branch office that pay the bill to the hotel, actually that payment is a part of my lump sum. I think the hotel should follow the policy of Garuda Indonesia that will count the point reward based on the name that shown on the flight ticket, not based on who pay the ticket. Hopefully, the hotel would like to review its policy based on my feedback. Thank you.
January 24, 2013
Rated 3 out of 5 by Maulana No more spg benefits
I dont have my expectation as platinum member since at check in proccess and during my stay.
June 10, 2013