Rated 5 out of 5 by starwoodlovers2014 Great new renovation
.Parking lot need more spaces, specially during weekend.
. Bell men, Greater, Valley Parker, need more attention when stand by at drop off lobby, great the guests not because guests ride expensive or cheap car. or not because white or brown skin color.
.F&B staff need more training about what is SPG member benefit. and any other Promotion. We love the food we ordered, but no standard on presentation. and waiter by the pool restaurant and room service waiter refused to use our SPG card member for our Point. Room service waiter said sorry we don't do SPG at room order.
But Front desk agent at the tower fix it for us in the next morning.
.Front Office Staff, has very good knowledge and personality.
. Housekeeping staff, no standard on amenities for bathroom and pantry. and one of our water goblet glass are dirty from first day until our last day. no signed for door or bed.
over all, we love our room, and has a great time during cocktail time.
thank you for making our stay at sheraton bandung, was wonderful.
24 de febrero de 2014
Rated 5 out of 5 by RogerSG Good service of Duty Manager
During my recent stay in Sheraton Bandung, one of the volcanoes erupted in the Java area. All flights were cancelled and it affected my departure. The duty manager, Mr Boma Prasetyo was very helpful in assisting me with making alternative arrangement; such as booking of land travel to Jakarta to catch a flight there. Moreover, he offered a complimentary room stay for a couple of hours while I waited for the pickup. Boma was very professional and patience. Well done!
16 de febrero de 2014
Rated 5 out of 5 by Sats Tastefully renovated rooms
I stayed at Sheraton Bandung for the first time and loved it. The newly renovated rooms are tastefully done. Most comfortable beds i have slept on. Executive rooms are generously large. Excellent customer service with extremely helpful staff right from reception staff to bell boys. Can't remember all staff names to appreciate. Though Winky at the reception was extremely polite and courteous. I will definitely go back soon.
9 de enero de 2014
Rated 5 out of 5 by Kurniawan Visitor
Your Hotel & Tower renovation is a good result and to have a good view at your Hotel & Tower.
1 de enero de 2014
Rated 5 out of 5 by fajrin Great room, very friendly staff
Have stayed >5 times in this hotel, really love the tower room which is spacious and also have club/tower benefits including free evening foods and breakfast. All staff are friendly, some of them even remember us and our little daughter :)
Wonder if I can meet the GM (Mr Masri) in our next visit just to share our thanks and experience?
Also, just one very small thing I would suggest is to increase number of mineral water bottles provided in the room, which is only 2 (and small one). I remember other SPG hotels usually provide 4-6 mineral water bottles (and medium ones)
26 de agosto de 2013
Rated 5 out of 5 by Rudi01 Convenient area and great facilities
Sheraton Bandung located in Dago area and very close to Pasteur toll, warm welcome from every hotel staff at front desk, fitness center. Nice swimming pool for my kids. We enjoy staying in the hotel with great facilities such as fitness center, swimming pool. I would recommend this hotel for my next holiday in Bandung with relatives and colleagues.
22 de abril de 2013
Rated 5 out of 5 by chris1450 excellent stay
The hotel was very clean and modern. The staff deserves 6 stars. So very freindly and catoring. After 2 weeks I felt like family. It was actually sad to say goodbye!
16 de marzo de 2013
Rated 5 out of 5 by inger Resort city hotel
This hotel has a resort atmosphere in the heart of Bandung City
10 de marzo de 2013