Rated 4 out of 5 by nandazein Great hotel with great service and hospitality
The facilities in the hotel are fulfilled our expectations. Great room, great bathroom, great facility for kids (it is very important to have such kids friendly facilities if you have 2 kids under 10), great food, great service from ALL STAFFS. At arrival, we had a problem with the closing of the swimming pool because there will be a wedding beside the pool area. It was not mentioned in the website when we were booked the room. But Mr Ryan solved the problem and offered us win-win solution. Great problem solving. We suggest the hotel to manage the time of the wedding so the hotel guests can also enjoy the pool. We also suggest if there's a wedding and the restaurant is closed for the hotel guest, please provide the same facility for the guest (if guest have the right to enjoy buffet dinner, then the hotel should not replace buffet dinner with a la carte).
June 22, 2015
Rated 4 out of 5 by Keas Excellent Hotel for Family
Great hotel for family especially if you want to spend most of your time at the hotel. Kids really enjoy the facilities and activities at Kids Club. Thanks to Sheraton hotel staff that give us free upgraded room to Tower Room. We really love it.
June 21, 2015
Rated 5 out of 5 by Sunny02 Great place with great service
I had 3 great nights at your hotel.Excellent service,friendly staff made my holiday a pleasant one.special mention must be made to 2 of your staff to go the extra mile to make us have a memorable stay.Yuke n Richy are to be applauded for their patience,friendliness n great service.They are surely an asset to the hotel.I would surely recommend a stay here to my friends m loved ones.Kudos! to your staff.
May 27, 2015
Rated 5 out of 5 by JayJaySt Perfect 5 Star
3rd time with Sheraton Bandung and as always very satisfying stay. Special thanks to the SPG Team who were kind to upgrade me to a pool side suite! Very peaceful, serene vicinity, nice interior, wonderful staff: the concierge, reception, waiters, waitresses, security. The management really does know how to nurture the human touch and professionality and blend them together nicely.
Definitely my second home-paradise in Bandung! Thank you all and see u soon!
May 13, 2015
Rated 5 out of 5 by JayJaySt Perfect Nest in Bandung
Everything's perfect. The staff are outstanding, very polite and committed. The facilities r very nice, beautiful swimming pool, nice restaurant, beautiful interior decor, gorgeous platinum lounge, beautiful surrounding at the location of the hotel at the upper dago area. I'd like to commend Ms Kanya and Mr. Hakim at the reception for outstanding service and attitude! Ms Kanya was so kind enough to upgrade me to a suite room. And also Mr. Iri for his dedication helping me to have a hearty breakfast even though the time passed already for breakfast. He even prepared me his local original ginger cappuccino. Thank you all. Will be back soon if in Bandung!
Superb hotel experience.
April 27, 2015
Rated 5 out of 5 by JayJaySt The "Right Place to Stay" in Bandung
I'd like to thank the hotel for the generosity in giving a great upgrade during the stay. Staff were helpful and courteous. The lush greenery and the atmosphere were really nice. When in Bandung, I'd recommend not to consider other hotels to stay with other than Sheraton Bandung.
March 3, 2015
Rated 4 out of 5 by sptupang87 Excellent hotel
Excellent breakfast & sport
March 1, 2015
Rated 4 out of 5 by eddieas This hotel has a pleasant appearance
In the hotel room I occupy is far more comfortable, nice, and make me sleep soundly.
I only suggest that the shower water flow more rapidly again. thank you.
February 16, 2015