Rated 1 out of 5 by JimKualaLumpur Wasted weekend
Arrived to a nice greeting, however front desk did not have rooms to match what we booked ahead of time for my family of five to sleep in two rooms. Arrived in room to find A/C not working, 3 of 4 door knobs to bathroom missing and 4th fell off, trash wrapper in shower area, two lights in Shower/Toilet area both had a bulb burnt out and it appears lighting fixture overheated and plastic housing melted, spider and long hair in bath tub, WiFi not working and when front desk contacted they ask me to call back the next morning. In Room 2 the refrigerator was not working, no bottled water or mini bar set up like in room 1. First night we ate at the Spice Trader, I had to send my wine back as it was bad, food was good and service was good. Around the facilities, there were many rotten boards and potential for accident from slip trip or fall. At Pool area, myself and my two boys wanted to Kayak but of the 3 single kayaks only one was in good shape, one was missing seat restraint and the other missing a rudder. The common area was not clean, no comparison to what I am used to seeing at a Sheraton. I was really looking forward to a relaxing weekend with my family. We did not have an enjoyable or relaxing time at this Sheraton Resort.
May 19, 2013
Rated 1 out of 5 by bing Terrible
Because I am the Platinum member, I asked for breakfast for ammenity. But the following 2 days we always been told we had no breakfast and not permitted to go into the restaurant! And the terrible things going on. The water is blooy yellow and ther hotel just say that they cannot do anything but we let the water running for about half an hour. Every day we should open the water-tap and let the yellow water run for quite a while.
Also the bulb in the room is broken. I asked them to fix it but had no feedback before I left.
May 10, 2013
Rated 1 out of 5 by mysteryshopper Poor Customer Service
I've stayed 1 night at this hotel, received poor customer service with conflicting room rates upon check in at the reception. Female staff was also very unprofessional and rude to a certain extent. I wrote in this feedback a few weeks now but have not received any response.
May 7, 2013
Rated 4 out of 5 by wanderer For a relaxing holiday away from kuah town
langkawi has four SPG properties, each is unique and offers something different. i chose sheraton langkawi and thoroughly enjoyed my stay here. it is quite far from the kuah town (westin is the closer). this is a great hotel to relax on a holiday. it is also close to the cable car (a must in langkawi).
the hotel was kind enough to give me and my wife a complementary breakfast; i loved the buffet, it was amazing. the variety is just fascinating.
the private beach is also very nice and was close the the hut i stayed at. the hut was very spacious and had two bathrooms, a living room, a bed room and a private area to sit outdoor.
you can take a cab from the hotel to go anywhere on the island. rates are the same everywhere. there are plenty of water sports options on the island. i recommend para-sailing; it is an experience in itself.
i definitely recommend this hotel for holidays. i had a great time.
November 19, 2011
Rated 2 out of 5 by Angy Very old hotel
The hotel has an amazing view, with my upgraded room directly on the beach. By the way, the stucture is so old and, definitely, need to be improved. No club lounge, too
May 3, 2013
Rated 2 out of 5 by Kevin A good hotel but disappoint for reception service
The reception staffs need to be improved! They don't smiles, just point you outside for waiting the golf cart after they give you the key. No welcome drink, no communication, no smiles.
At the end, I don't think they are serving you.
May 2, 2013
Rated 1 out of 5 by alw1000 Overpriced, poor service
I was extremely disappointed with my stay at the Sheraton Langkawi due to the low value for money.
The resort is very tired and rundown and seems as though it hasn't had any money spent on it in over a decade, yet it continues to charge prices similar to 4 and 5 star resorts.
For the money I'd paid I was expecting a much higher standard. The resort is not in any way luxurious.
Further, the customer service around the resort was mediocre and within the main restaurant 'Feast' the service was terrible.
I would not recommend this resort to anyone.
December 26, 2012
Rated 1 out of 5 by extremelydissatisfied One of the worst stays of my life
Not sure where to even begin. All I can say is that for the 20 odd countries I've travelled to in my life, I may have had the worst service I have ever encountered. Rooms were nice, facilities were ok, the staff, simply did not care.
1) for a dinner buffet, we completely served ourselves, including getting water, napkins, cutlery, and the only time the staff showed up, was for the bill.
2) while attending the wedding event, when asked for a be rage at the open bar, the hotel staff couldn't find a clean glass near her, so she basically (in front of me), emptied water from a used glass and proceeded to fill it up with ice and was preparing for the drink. When I protested that I did not want a dirty glass, she then finally walked TWO steps over, to where the clean glasses were kept.
3) when checking out, we ordered a hotel car to take us. We were running late and told the driver. When just arriving at the airport, the driver receives a call from his manager, who told him apparently to turn back to the hotel so that the bill for the ride could be prepaid, this is when we already told the hotel that we would settle it in cash with the driver. So the driver proceeded to turn the car around when we were rushing for our flight. We protested heavily and he finally stopped, at which point he started to call his boss back and not open the trunk for our luggage. We demanded the trunk be opened for our luggage, and literally lugged all the luggage, by foot, back to the airport.
I don't think I need to say more. All I know is that I will not be staying at this Sheraton again, and hope that Sheraton hotels in other locations will actually stand up to the Sheraton brand.
December 9, 2011