Rated 3 out of 5 by RafKam Tired, But Excellent Value
The central location is both its greatest strentgth, and its weakness. If you have business in the center, or if you want to visit central Lima, it’s well worth staying here for one night. However, if you are planning on staying a few days here for leisure, I would say go elsewhere as you will be spending a lot of time stuck in traffic, and will have to contend with the fact that the immediate vicinity is quite run down and unsafe after dark, and has no good restaurants. The Sheraton seems to cater mainly to business travellers, airline staff, and tour groups. Having said that, the hotel itself is quite nice, and it is especially good value on points.
Check in was ok, but expect long waits if you are behind a large group. No upgrade given other than Club Level room, but as we were just staying one night, it didn’t matter. Room is ok, a little dated, and aircon quite old. Split bathroom, with sink area outside, but shower area very dark. Club lounge was too warm to spend more than 5 minutes, although evening snack selection was ok. On that basis, we avoided it for breakfast and headed straight to the main restaurant where we had the most thorough buffet ever: complete with hot Japanese dishes, chicharrones, lomo saltado, etc. served until 10:30AM.
The bar wasn’t so nice, as its dark and has massive TV screens, and I waited a long time to be served despite it not being very full at all; drinks were way overpriced. Concierge was quite nice and helpful. There is a shopping mall attached to the building, with supermarket, and some US chain restaurants. And a taxi rank just outside the hotel, although bell staff will always try to steer you towards the hotel’s premium taxi service.
February 25, 2014
Rated 5 out of 5 by raphaeltb Great people and great confort
From the doors in the street to the lady that cleans your room you will have an amazing experience.
January 20, 2014
Rated 5 out of 5 by VANCOUVERCVVISITOR excellent staff and traditional ambient
I stayed Sheraton Lima before. This time I stayed for 3 nights. What I found interesting the environment - very classical with modern amenities. Staff are there to help and courtesy. They are watching you but not intimidating with their over powering presence. There is lot of privacy in bar, front lobby, dining hall. Friday function with buffet and Peruvian music were awesome. The buffet price was probably a bit over priced on friday night but with 12 kinds of Ceviche, excellent food and music that price is acceptable.
Check out staff were very hospitable. Rooms were cleaned. All support staff including on duty assistant manager was personally supervising the guests.
Very happy indeed.
June 5, 2013
Rated 5 out of 5 by AFBOYJOE Nice Hotel Stay
Nice grand hotel with great staff & well managed. The rooms are very nice and large with a good word desk area. The hotel is well maintained. There is a nice club lounge also
January 10, 2014
Rated 5 out of 5 by Nony Sheraton Hotel met all my expectations! Excellent Service!
We arrived on April 26th, the day of my birthday, we were there for 2 days. Everything since we arrived to the hotel was nice,clean, staff was very helpful and professional. Above expectations! Dinner was excelent, the show "Colores y Sabores del Peru" was awesome! . The person at the front desk was excelent, very helpful with good customer service skills! We mencioned my birthday, and he was very courteous to send us a piece of cake to our room; as a complement for my b'day! Excelent costumer service! Sheraton Hotel met all our expectations and above!
May 8, 2013
Rated 5 out of 5 by carlo1937 nice hotel very classic
we visit the hotel in may 2012 w/ my wife we stay in the club rooms exelent service in quality and service
January 7, 2014
Rated 5 out of 5 by Doug53 This hotel is undervalued.
A Sheraton that met all my expectations for a Sheraton hotel but at 4000 points per night it is significantly undervalued. Also got upgraded to Club floor with Club Lounge access. Staff couldn't do enough for you.
January 5, 2014
Rated 5 out of 5 by Mugsey84 Great location
Only stayed at the Sheraton for one night, but it was enough to show us how perfectly situated the hotel is (right outside of the main plazas downtown). The restaurant was great for both dinner and breakfast, and the service staff was very helpful in directing us around town and getting us to and from the airport. After a long flight, it was great to have such wonderful service to kick off our vacation. Thanks very much to the staff, and I would definitely recommend this hotel to anyone going to Lima!
July 11, 2012