Rated 5 out of 5 by Scott1354 Excellent service!
The service at this Sheraton was excellent. We stayed for 3 nights, one of which was my birthday. They not only upgraded our room, but there was a chocolate cake waiting in the room that night. The bed was comfortable and they provided 4 bottles of water each day for two of us. The location is in downtown, so it is not walking distance to Miraflores. They do provide a free shuttle to Miraflores, however, it does not run that frequent so plan accordingly.
May 19, 2016
Rated 5 out of 5 by Absolute Great Service and Location
Once again I had a quick one-day meeting in Lima, and made sure to book a reservation here. Always a quick trip after midnight, and as a tip for English speakers I suggest you download the SPG App with your reservation, as it will allow you to show the hotel name and address as locals will understand.
Quick check-in to another great room by friendly staff, with a good selection in the lounge for breakfast. Renovations were still being done in the hotel which resulted in noise during the daytime.
This time I made use of the hotel shuttle to Miraflores, which was convenient and quick. The shuttle dropped us off right at the mall for either shopping, or the enjoyment of the breathtaking view. Additionally, there is a great walking trail along the cliff to enjoy.
I’d happily return here again!
February 5, 2016
Rated 5 out of 5 by neruiz the club longe had a lot of good food
it was a pleasure to be in this hotel from the reception, the people is very friendly and they recognized as a platinum member. the room are very comfortable and the fitness center very good too.
I had a great breakfast either in the club or in the restaurant.
February 4, 2016
Rated 5 out of 5 by Absolute Pleasant Stay in the Heart of Lima
I had a quick one-day meeting in Lima, and ended up with a 23-hour stay in the hotel. It was easy to reach and well recognized by the taxi, with about a 20-25 minute drive from the airport late at night.
Upon arrival, I immediately noticed that it was placed in a historic area of the city, and welcomed into the lobby. Hotel staff were very welcoming, and had everything already prepared for my room - instead of waiting around while they checked for a room for me.
As a Platinum member I was upgraded to a suite on an upper floor of the hotel, which appeared to have been recently renovated (according to the floor room it was supposed to be two separate rooms). It offered a sitting area with a table and separate washroom in the outer room, complete with a TV.
A sliding door separated the inner bedroom, with a spacious bed and an even more spacious bedroom, with a separate shower stall and jacuzzi bath. It also had a glass-enclosed hallway featuring a surplus of closet space.
Overall I was impressed with the appearance - I like the separation of the bedroom with the sliding door, as it masked any sound from the outside hallway.
Speaking of sound, I’ve never been a fan of hotels with a hollow core. They tend to echo and amplify any sound below upwards - but I didn’t notice anything like that in a hotel. There was even a conference going on at the bottom of the hollow core which I could hear from lower floors, but not the upper ones.
On the 18th floor was also a lounge, which featured a full breakfast with hot and cold items, and in the evening cold and hot snacks as well. I was impressed with the offering and service, and never found it too crowded in there.
I noticed that there were some floors that were draped in tarps, from looking out into the hollow core, which appear to be under renovation still.
For options close to the hotel, it’s adjacent to a mall with a supermarket, food court, and for those of us who can’t live without our coffee - two Starbucks within a 3-minute walk.
I’d happily return here again!
December 17, 2015
Rated 4 out of 5 by Cagey59 Quiet Comfort
Good facility and location, modest 4 star architecture, good value, great staff
November 18, 2015
Rated 5 out of 5 by BillRMD TWO SHORT BUT EXCELLENT STAYS
My wife and I (along with another couple who joined us for this portion of our trip) spent two one-night stays at this excellent hotel, one at either end of a 4-day trip to Cusco, the Sacred Valley and Machu Picchu. SPG recognition excellent - we particularly appreciated the early checkin on our first stay, and late checkout on our second. Extremely comfortable and quiet junior suite. Fitness facility and pool excellent. Location fine for several museums and much of the old city and sights. Alex Quiroz and Luis Solorzano took good care of us in Club Lounge. Mr. Chavez, Ms. Guzman and Veronica at Reception were efficient, professional and welcoming. Hector and Cesar of the bell staff were friendly and helpful. We look forward to our return!
May 25, 2015
Rated 4 out of 5 by Cassi93 Great hotel except for one thing
We recently spent one night at the hotel on a quick trip to Lima. Service was great, was given late checkout to 5pm, room wonderful, help given printing boarding pass, free shuttle to Mira Flores, and free breakfast and drink passes! But there is no shuttle from the airport so took a taxi to hotel. The concierge appeared shocked we only paid 40 soles as hotel taxis cost 100 but felt it was too dangerous. He arranged for a taxi to a museum for us. This driver got lost, drove with 1 hand, and even drove the wrong way on a 1 way street!
May 21, 2015
Rated 5 out of 5 by supatight80 excellent platinum recognition
Upgraded to Suite as a Platinum100 guest. Got a welcome note signed by the GM himself with a basket of fruits, cheese and crackers platter, and a smoked salmon with caviar platter. So sweet of him.
This is my third stay here so expected the usual. Very comfy bed. But this time around, cant access the balcony. Back in 2013, was able to step out the balcony.
Club lounge brekky was more than adequate but at night, little choices.
If i had to recommend something to improve, front desk should not act so robotic. It doesnt hurt to smile once in awhile you know. Concierge and bellman were excellent however.
May 14, 2015