Rated 5 out of 5 by New2Lisbon Home away from home
For my first visit to Portugal I could not have been happier with the hotel amenities, staff friendliness and helpfulness, and comfort. My SPG status was recognized and I enjoyed the additional benefits of the Club Lounge which made the visit complete.
June 24, 2012
Rated 4 out of 5 by Ian1906 New Sheraton Look
This property has been upgraded since my last visit. They've done an amazing job! Exclusive SPG Floor, cool avant gaurd decor throughout and rooms that are conducive to rest with great beds and fantastic electronic black out blinds.
September 14, 2012
Rated 4 out of 5 by SP2652 Comfortable and friendly staff
The staff were very helpful in all requests. The rooms are comfortable, nice amenities, and quiet. Housecleaning staff were excellent. Location is convenient and there are nice quaint local restaurants in the area
July 14, 2012
Rated 5 out of 5 by Ciaobellissimo A Great Night's Sleep
This hotel has been beautifully renovated and the rooms are sleek, spacious and comfortable. All the quality and service you would expect from Sheraton and more.
September 26, 2012
Rated 5 out of 5 This hotel is extremely comfortable.
Ended our 2 week vacation in Portugal in Lisbon. We stayed 2 nights at the Sheraton Lisboa. The hotel was extremely comfortable and the staff friendly.
August 9, 2012
Rated 5 out of 5 by gold great, cool, hip hotel
lovely rooms, great club lounge. We were there for the 40th anniversary party and got invited to the reception. the staff is outstanding
November 16, 2012
Rated 5 out of 5 by RGallagher Wonderful Stay and Service
First time being in Lisbon and could not feel more welcome and comfortable. Staff was very accomodating and friendly and room was great!
June 30, 2012
Rated 5 out of 5 by ThomasF Great Expectations
My wife & I loved everything about this property. All of the personnel were gracious,extremely helpful & welcoming.
September 28, 2012
Rated 5 out of 5 by Whippetgirls Fantastic
Probably the best Sheraton we have ever stayed in.
September 19, 2012
Rated 5 out of 5 by GH01 Very nice stay
A very nice hotel in a good location.
June 7, 2012
Rated 5 out of 5 by NataliE Great Location, Best Staff
The Best Hotel in Lisboa to Stay!
November 15, 2011
Rated 4 out of 5 by Ahava Great SPA
Really enjoyed SPA treatments
July 25, 2012
Rated 5 out of 5 by Bingodog Best Sheraton I've stayed at
The Sheraton Lisboa is one of the most modern and best designed Sheraton hotels in Europe. I stayed in an executive suite (SPG platinum upgrade) on the 24th floor which was really beautifully designed, with a wonderful living room/work space and bedroom and a great view on the city. The room was also perfectly sound proof.
All the staff at the hotel were very helpful, smiling, always ready to assist and help.
The Spa has a large sauna, a steam room and a very stylish jacuzzi/pool. Entrance to the spa is complimentary for SPG platinum guests.
There is also a relax room with 4 beds and another quiet room to cool down. The gym is perfectly appointed and very spacious as well. The outdoor pool looked very nice, too.
The club lounge provides drinks and snacks during the day and more substantial hors d’oeuvres in the evening, and a very good breakfast in the morning, with several hot and cold choices.
The breakfast in the main restaurant is also very good. And the view from the panorama bar at the top is breathtaking.
February 26, 2014
Rated 5 out of 5 by jechho Great hotel!
Stayed here three nights. We have stayed at other Sheratons, but this is one of the best. In fact, ordinary Sheratons (esp. in the US) don't even come close.
- fantastic club floor lounge. Snacks/drinks all day, and a very tasty breakfast. Very quiet, with great views for many tables. If you don't mind a slightly limited selection of food and drinks, this is where you want to have your breakfast.
- stylish and modern rooms with great views. Free nespresso coffee was a great treat.
- great location - close enough to the action, but away from the touristy areas.
- helpful concierge. Got us two restaurant reservations on requested time.
- big fitness center.
- the pool area looked nice, though it was too cold to use it.
- rather affordable, we got a very good rate (the Ritz was in comparison much more expensive):
- from time to time you could hear your neighbours conversation and other noises. Not sure if it was through the walls or ventilation system.
- loved that we were upgraded to a jr suite at check in without asking. However, having booked a twin bed room, one would expect that the suite also had two beds. Instead we got a king bed room. They corrected the mistake by giving us another suite, but we instantly saw that this was a smoking room (we had booked a non-smoking room). Despite the smell, two ashtrays AND a smoker-sign in the closet, the front desk girl (that was with us in the room!) insisted that this was a non-smoking room. What? However, as the alternative was losing the suite upgrade, we kept the room (none of us are allergic).
November 13, 2011
Rated 5 out of 5 by NSHE Staff
This hotel is very stylish and comfortable, but what really makes it such a pleasure is the helpfulness of the staff, especially on reception.
January 14, 2014
Rated 4 out of 5 by Cindy23 Sheraton Lisboa
Hotel was advertised as being centally located. It is not! We were very disappointed that we had to pay 12 euros to sit in the sun at the pool. That is ridiculous! I was told that the reason is that it's a business hotel and that's how they keep the room price down. Huh???
We stayed on the club level which was fabulous with food, drinks and staff. Nomu was extremely pleasant and helpful. Another problem with 2 computers as printer didn't work and we couldn't print out our boarding passes---and this is a business hotel?! Took hours to fix the situation.
July 31, 2012
Rated 3 out of 5 by Mac73 Most of the front desk staff below average
I rarely see such an obvious lack of interest and enthusiasm from the front desk; with one exception they will do only absolute minimum or less for you - that's the message I have received during my recent staying.
Coffee at the lobby - very, very poor and scandalously overpriced - 10 Euros for something called "double espresso" - the quality of this liquid was below any reasonable standard.
The rooms are very nice, modern and comfortable.
They charge for access to the pool - even if you are Gold card holder; something I rarely see in other hotels .
July 1, 2013
Rated 5 out of 5 by torontonians123 modern hotel
very good hotel with pleasant interior with excellent service we expect from Sheraton hotels and good location near metro station.
January 2, 2014
Rated 5 out of 5 by BR058 Outstanding Starwood Property
This is an excellent Hotel well located for business and a short metro, taxi ride or a good walk to the city centre attractions. The renovation on this facility is first class but more important the staff are outstanding, set excellent service levels and follow up. The decor and renovated rooms allow you to set the right lighting - not dark dingy rooms, the bathrooms are well done and you can even hang two towels. We were very impressed by all, the ambience and total experience - a great hotel to stay at and enjoy your visit to Lisbon.
January 2, 2013
Rated 5 out of 5 by TKE1947 Fantastic Experience
This was our first trip to Lisboa and we had a wonderful time. The staff was amazing. Front desk, front door, restaurant and, cleaning staff were all fantastic. We would like to especially point out Armando who was the concierge while we were there. He made great suggestions, terrific reservations for us and was really helpful about how to get around the city. He seemed to be there all day and all evening so we wondered when he ever got the chance to sleep! Thank you to everyone. We will highly recommend the Sheraton Lisboa Hotel
April 15, 2013
Rated 4 out of 5 by AliceEM Service
The staff members were excellent and very friendly. Although I was disappointed by the business services, I was part of a group of 130 people and we asked to print some colour pages the initial reply was this service was not available. After pressing a little I was given access to one visit to Starwood level for my printing - I found this service quite disappointing for some colour prints!
February 16, 2014
Rated 5 out of 5 by Cakeslice Hits the spot
I stayed at the Sheraton Lisboa for a business meeting. Getting off to a good start with a particularly friendly and welcoming check-in, I was fortunate to stay in a club room. Not only was it very fresh and modern, for the first time in perhaps tens of years I was able to enjoy a bath. Normally I am too tall to use a bath in comfort. The bath in the Sheraton Lisboa was enormous. Elsewhere, food, meeting rooms and bar service were consistently of high quality, with great service and reasonable prices. Excellent.
March 16, 2013
Rated 4 out of 5 by EAA1947 Nice Hotel well located
This is a nice Sheraton property. We were somewhat disappointed as we were not given an upgrade and this is despite my pointing out that I was an SPG Gold Member. Otherwise staff is excellent an the breakfast is very good. The WiFI needs a lot of improvement as it is too slow and frequently cuts out often one has to wait for hours before the wifi come-on again. Club Lounge is very good and open for a cup of coffee until quite late.
July 20, 2012
Rated 4 out of 5 by darch1 Great status recognition
I booked a high floor room and received a 19th floor (out of 25) room overlooking the Tajo river and Christ statue. At check in the lady told me that she could see that I was a former platinum member and although the hotel was fully booked I received lounge access! That was nice. The room is large, the king size bed very comfortable and I loved the glass walled bath room from where I could see the Bang & Olufsen TV!
September 28, 2012
Rated 5 out of 5 by Carlacars An SPG Hidden Treasure
I wasn't sure from the info on the website whether we'd want to stay at the Sheraton Lisboa, but as soon as we arrived we knew is was one of SPG's hidden treasurers. Everyone was cordial, friendly, helpful. The room (suite) was magnificent and confortable, with a view of the Tejo River. It's close to the Metro (subway) and the Sightsee Lisbon tour buses, with taxis right outside the door. I can't wait to return.
September 20, 2012
Rated 3 out of 5 by NYE2013 Sheraton Lisboa
Reception staff not very friendly in the day time but night staff was great.
Beautiful view from panorama restaurant on top floor of the hotel. Great attentive restaurant staff in this panorama restaurant.
Rooms are very modern which is nice and minimalistic, but did not like the dark brown carpet, made the small room feel even more cramped. We had a great view of the April 25th Bridge and the Christ Monument from our room which was a delight to wake up to every morning!!
The only reason I would not recommend this hotel is its location in Lisboa. We did not like the location of this hotel because did not feel safe around the immediate vicinity .
November 7, 2013
Rated 4 out of 5 by PAbuckeye modern and great for sleeping in
Modern, clean, very friendly front desk staff. Got a good pre-paid rate. I am SPG Gold and was upgraded to a room on a preferred floor, though I'm not sure how this differed from other floors (no robes, no club lounge access). Loved the room - the bed was very comfortable (duvet only, no top sheet, but I prefer that). Blackout shades were fantastic for sleeping in. Bathroom is like a glass cube in the center of the room which could weird out some people, but there are blinds you can close if necessary. We thought it was fun. The only think preventing a 5* review is the fact that in-room wireless was either an amenity (which I chose) or about $20/day - which is pretty crazy. Also, be aware that it's probably a 1/2 hour walk to the touristy old town area. Downhill to get there and a lovely walk, but a bit of a hike. Metro (clean, modern, easy) right across the street though. Grocery store around the corner from the hotel and good restaurant choices in the area as well. Definitely recommend this property.
September 3, 2013
Rated 5 out of 5 by MFM10 excellent location
Staffs are very friendly and couteous. Club lounge though small but cozy. However could serve with morw variety of foods selection
February 11, 2014
Rated 3 out of 5 by mayfairmike1 too much group business
Disappointed that Gold Level SPG did not even get me a room on the side with the best views. Also disappointed that at the time of our stay it appeared as if every Tupperware saleslady in Portugal was also in the hotel. Catering to such large groups inevitably detracts from the general level of amenity and service.
May 28, 2012
Rated 5 out of 5 by BarcelonaDani This hotel has own secret
It was my first stay in Portugal and i have to say I made a good choice to stay in Sheraton. The hotel is very classy and the staff make this hotel running. Thank you for making my stay so nice and pleasant. Especially thank you to Joana and Felippe from Upstairs bar, they took such a good care of me.
July 22, 2012