Rated 2 out of 5 by rocpest Unacceptable conditions for a Sheraton
Worst experience in a 5 stars hotel. Very nice decoration of the hotel... poor cleanliness. 18 euro a day for wifi doesn't help to make you feel welcome either.
The room had a huge dark stain all over the carpet from the entrance, bathroom and near the bed, most likely a flood not properly cleaned. The room had no slippers (barefoot over the stain? no way!). Staff mentioned that slippers and bathrobe only where provided on request.
Some channels on the TV flickered.
Before taking a shower we open the faucet and a black powder came from the water creating a black stain over the tub.
We changed rooms (one with slippers) but also with a stain in the carpet (not as big as the previous one)... after a whole day outside we just crashed...
December 9, 2013
Rated 4 out of 5 by Pando77 This hotel has nice business profiles
The hotel represented a great opportunity to meet Colleagues and for attending outstanding conference with high professional impacts and facilities.
December 7, 2013
Rated 2 out of 5 by Eurico62 Old room. A lot of dust.
It is a old hotel with old and outdated room furniture, carpet and TV.
The room smells old.
I am allergic and I had very bad moments due the amount of dust in the room (carpet, under furniture, etc).
It is a Sheraton only in the brand...
December 1, 2013
Rated 5 out of 5 by jechho Just as good second time around!
Excellent platinum recognition, great room/suite, free valet, friendly staff.
Lounge had very little offerings left when we popped by Saturday evening (around 9pm).
Breakfast area on the ground floor is a bit dark and noisy.
Location of the hotel could be better.
Sum: We will be back!
November 29, 2013
Rated 5 out of 5 by supatight80 GREAT ROOMS
I couldn't comment yet if they upgrade platinum guests to suites as I was burning my suite night upgrades. Was upgraded to their exec. suite and it was big and cozy.
Really loved the pillows in this property. The club lounge was good as well.
I would suggest however that front desk should be more smiling...All of them look so stiff and serious.
November 19, 2013
Rated 1 out of 5 by Abuahmed1 below standard
not at Sheraton worldwide standard
November 8, 2013
Rated 3 out of 5 by NYE2013 Sheraton Lisboa
Reception staff not very friendly in the day time but night staff was great.
Beautiful view from panorama restaurant on top floor of the hotel. Great attentive restaurant staff in this panorama restaurant.
Rooms are very modern which is nice and minimalistic, but did not like the dark brown carpet, made the small room feel even more cramped. We had a great view of the April 25th Bridge and the Christ Monument from our room which was a delight to wake up to every morning!!
The only reason I would not recommend this hotel is its location in Lisboa. We did not like the location of this hotel because did not feel safe around the immediate vicinity .
November 7, 2013
Rated 5 out of 5 by Cyril51Reims Great moments
We have been very well received. We have benefited fully from the SPA, sky bar,... and everything was wonderful. I recommend the booking with the "club lounge".
October 23, 2013
Rated 4 out of 5 by Michael345 Great rooms
The room was spacious and comfortable. What I specifically liked was the window that could be opened and the extra chair. Also, the business area with computers and printers was nice.
October 21, 2013
Rated 5 out of 5 by TENNISPERSON ENJOYABLE STAY
Overall the service was terrific! Most of the hotel staff personnel spoke English and were friendly and very helpful. The room was clean and comfortable--enjoyed the power window curtain and the power blinds by the bathtub/shower. The room view was enjoyable and for most time the room was quiet. The Club Floor Lounge had good breakfasts, snacks and refreshments, and "Happy Hour".
1. For 2 days did not have a spare toilet paper roll, only one partial toilet paper roll--after mentioning it to the front desk, this problem was promptly corrected. On one of these day, none of the toiletries was replenished.
2. My wife forgot her camera in a tour van, and the tour company said it would return it that evening leaving it at the front desk. My wife informed the front desk staff that her camera would be returned and to notify her when it was received. After the time period the tour said it would return the camera, my wife checked with the front desk staff and was informed that the camera was not returned yet. She waited another half-hour and checked with the front desk staff and again was informed the camera was not returned. My wife showed her concern, so the staff checked with another staff member, who said that the camera was returned a while ago.
3. On the last night, the occupant(s) in the above room made loud stomping noises--heavy walking occurring over various periods of time. Hotel staff promptly investigated.
October 20, 2013
Rated 5 out of 5 by Mkbflorida Excellent staff throughout the hotel
The front desk staff was extremely understanding and made many calls for us regarding our lost luggage. They got us into a room early so we could sleep and then upgraded us to a suite later in the day! What a an unexpected treat!
I can't remember everyone's name - but I remember a Claudia and Isobel who were extremely warm and helpful.
Also, the room and hallway design are really interesting. I enjoyed the subdued atmosphere, stylish furnishings and modern design.
The professionalism of the lounge staff, restaurant staff, concierge and front desk was very high.
I will definitely stay here again.
October 15, 2013
Rated 4 out of 5 by Colombo Great Hotel, but...
This is an excellent hotel, and my staying was very good (again). Great location, comfortable, good atmosphere and installations.
What prevented me from giving excellent grades was an issue I had with the hot water on the last day. Not being able to take a shower is something really bad...
October 13, 2013
Rated 5 out of 5 by fayeliuz The best of the bests..:D
We enjoyed our stay at this hotel totally.
Our special compliments to: The Customer Relations manager Vanda, Concierge Simone, and Edmondo- the spelling of their names may be incorrect, but plz relay our appreciation to them for making our vacation in Lisbon a breeze! Even the bell captains were super. Thank you all! We hope to see you again very soon!
October 12, 2013
Rated 5 out of 5 by 500NightsLifetime Most wonderful staff
Front desk, bell staff, concierge, door staff... all understood customer service so well. These folks are the Japanese of Europe... Spectacular. Hotel is modern with reasonable lounge offering.
October 1, 2013
Rated 3 out of 5 by lambie Disappointment
telephone did not work, blinds in bathroom did not work and 2 requests to fix, payment for wifi, payment for access to swimming pool at Gold status staying on Club Floor! Staff attitude very good, views from 24 and 25/F stunning but some trek to old town.
September 24, 2013
Rated 3 out of 5 by tourist12 Tourists are being taken advantage of....
Noted, most tourist areas are more expensive, but this location really takes advantage of tourists. For example:
In the hotel
6 Euros for a regular can of coke
5 Euros for a small coffee
Hotel doesn't tell you they're charging you 1Euro per night for charity contribution.
We were completely overcharged at a restaurant the hotel reccomended, including a surcharge for the bread, olives and cheese they had on the table when we arrived- 15 Euros!!!!!
10 min taxi the hotel called was 20 Euros-10 min ride!!
September 14, 2013
Rated 5 out of 5 by petsnake SPG Preferred guest
we were disappointed that there were no Bath Robes, and no bedroom slippers.
Few amenities available for Gold level SPG members.
our stay could have been more pleasant.
September 8, 2013
Rated 5 out of 5 by Nanc Wonderful hotel
We've stayed here twice before. We will definitely stay here again next time we're in Lisbon. It's location is convenient to where we want to go and the staff is friendly and helpful, especially the concierge.
September 5, 2013
Rated 5 out of 5 by ArizonaTraveler Nice Hotel
The hotel was very nice. The Executive Lounge was quite accomodating.
September 4, 2013
Rated 4 out of 5 by PAbuckeye modern and great for sleeping in
Modern, clean, very friendly front desk staff. Got a good pre-paid rate. I am SPG Gold and was upgraded to a room on a preferred floor, though I'm not sure how this differed from other floors (no robes, no club lounge access). Loved the room - the bed was very comfortable (duvet only, no top sheet, but I prefer that). Blackout shades were fantastic for sleeping in. Bathroom is like a glass cube in the center of the room which could weird out some people, but there are blinds you can close if necessary. We thought it was fun. The only think preventing a 5* review is the fact that in-room wireless was either an amenity (which I chose) or about $20/day - which is pretty crazy. Also, be aware that it's probably a 1/2 hour walk to the touristy old town area. Downhill to get there and a lovely walk, but a bit of a hike. Metro (clean, modern, easy) right across the street though. Grocery store around the corner from the hotel and good restaurant choices in the area as well. Definitely recommend this property.
September 3, 2013
Rated 3 out of 5 by Mickew Suprised
A very nice hotel in a beautiful and central area of Lisboa.
The only thing that bothers me and kind of got me annoyed was the Fee for the pool area and for the wireless.
Paying €240/night and still need to pay €25 and €19 for pool and internet is anoying enough.
Next time in Lisboa I will choose another hotel for sure.
August 31, 2013
Rated 5 out of 5 by MACH excellent
though reservation was done at the last minute on the day of check-in,
all service in the facilities were second to none.
August 30, 2013
Rated 5 out of 5 by Tyffany This hotel is great to stay
This Hotel is fabolous, good facilities, is clean and the staff is wanderfull, i will recomend to my friends and family, is a great place to stay and have fun
August 27, 2013
Rated 5 out of 5 by Claudio23 great Staff
I've been with my family for holiday in Lisboa, Ms Carvalho did a great service and support me a lot. I spent great days there.
concierge gave me good reccomandation about sightseeing and place to dine.
August 26, 2013
Rated 5 out of 5 by Dos13 5 Star Hotel
Excellent Hotel highly recommend this hotel to others.
August 19, 2013
Rated 4 out of 5 by tls5 Overall Hotel experience
We stayed for one night. The staff was accomodating and helpful but not overly friendly. The room was clean but the beds not comfortable.
August 13, 2013
Rated 5 out of 5 by JeanPaul58 Expectations
Even if our stay was brief we enjoy it. A little bit frustrated by the opening hours of your terrace bar (is not 12.30 too late?
August 13, 2013
Rated 3 out of 5 by lisbonspg u get what u pay for
the old adage holds true for this hotel, for sure the weakest in the starwood chain. I wondered why this hotel was so cheap, now i know. ripped towels, broken toilet seat, poor reception on tv, and waking up and noticing speckles of i dont know what on the lampshades. And internet, after paying twenty euros it i have to reboot my smart phone every time i want access. My expectations of a starwood property are high, and this hotel does not cut it.
August 11, 2013
Rated 5 out of 5 by Eddy51 Our excellent stay
The hotel was a real delight!
The staff, always friendly and very helpful. The swimming pool in the afternoon is unforgettable and we'll always remember the evenings in the Club lounge.
Thanks every one at the Sheraton for our
August 9, 2013
Rated 5 out of 5 Excellent place to stay in Lisbon
The hotel has great location, very good views in the higher floors and very, very good attention to customer. I spent 5 nights with my wife, daughter and son. All of us were delighted.
August 2, 2013