Rated 2 out of 5 by rocpest Unacceptable conditions for a Sheraton
Worst experience in a 5 stars hotel. Very nice decoration of the hotel... poor cleanliness. 18 euro a day for wifi doesn't help to make you feel welcome either.
The room had a huge dark stain all over the carpet from the entrance, bathroom and near the bed, most likely a flood not properly cleaned. The room had no slippers (barefoot over the stain? no way!). Staff mentioned that slippers and bathrobe only where provided on request.
Some channels on the TV flickered.
Before taking a shower we open the faucet and a black powder came from the water creating a black stain over the tub.
We changed rooms (one with slippers) but also with a stain in the carpet (not as big as the previous one)... after a whole day outside we just crashed...
December 9, 2013
Rated 5 out of 5 by crcr Excellent hotel and location
Not our first stay and certainly will be back. Great location near the center of Lisbon and a great hotel with very corteous staff.
December 12, 2013
Rated 4 out of 5 by Pando77 This hotel has nice business profiles
The hotel represented a great opportunity to meet Colleagues and for attending outstanding conference with high professional impacts and facilities.
December 7, 2013
Rated 2 out of 5 by Eurico62 Old room. A lot of dust.
It is a old hotel with old and outdated room furniture, carpet and TV.
The room smells old.
I am allergic and I had very bad moments due the amount of dust in the room (carpet, under furniture, etc).
It is a Sheraton only in the brand...
December 1, 2013
Rated 3 out of 5 by Josh23 Service does not meet Sheraton Standard
The rooms were according to the usual high SPG standard. Disappointing was the responsiveness and friendliness of the personnel. For instance, we had to ask three times for extra pillows. One time we were told there were no extra pillows. This was obviously not true.
Surprising is that this 5 star Hotel charges extra for pool access.
November 13, 2013
Rated 5 out of 5 by jechho Just as good second time around!
Excellent platinum recognition, great room/suite, free valet, friendly staff.
Lounge had very little offerings left when we popped by Saturday evening (around 9pm).
Breakfast area on the ground floor is a bit dark and noisy.
Location of the hotel could be better.
Sum: We will be back!
November 29, 2013
Rated 3 out of 5 by ginpro61 housekeeping needs improvement
1. dirty socks from previous guests found on the top shelf of the closet
2. old tea bag (dried out) in the electric water kettle
3. coffee cups present on first day of stay and never replaced for the remainder of our 3 night stay / requested for some from housekeeping and were brought glasses instead...
4. disappointed not to have been 'qualified' to stay in the Club Floor. A few years back we booked our son and friend there and they had a room on the +20th (22nd I think) floor. Seems being a Gold member is not good enough for Club anymore?
5. and like many, many hotels, this one does not offer free wi-fi in the rooms.
November 9, 2011
Rated 3 out of 5 by NYE2013 Sheraton Lisboa
Reception staff not very friendly in the day time but night staff was great.
Beautiful view from panorama restaurant on top floor of the hotel. Great attentive restaurant staff in this panorama restaurant.
Rooms are very modern which is nice and minimalistic, but did not like the dark brown carpet, made the small room feel even more cramped. We had a great view of the April 25th Bridge and the Christ Monument from our room which was a delight to wake up to every morning!!
The only reason I would not recommend this hotel is its location in Lisboa. We did not like the location of this hotel because did not feel safe around the immediate vicinity .
November 7, 2013