Rated 1 out of 5 by Frankisdisappointed A couple of great staff - bad hotel
The concierge was wonderful. Rueben who parked our car was great too. Philiipe was a wonderful bar-tender. The hotel could not cool itself on a hot day. Our room never got cool nor did the 28th floor bar. There was not any Starwood recognition during check in.
I would recommend staying on Liberty Avenue - great properties.
September 5, 2016
Rated 4 out of 5 by Sole90 Great hotel bad staff
Very nice hotel, good spa, the pool was nice just a pitty it doesn't get sun in the morning.
The staff was polite but not nice, specially the girls. On the other hand boys were more kind and resolutive and always with an smile. The worst of all the experience was a member of the spa staff, I won't sat the name even tho I saved because I don't like hurting people, but she was so rude, disrespectful never as I client I had been so furious. She ignored me, disn't look at me when I talked to her after 3 days of going to the spa I decided not go down again for the rest of the week just because she made me feel so uncomfortable. As a person who does client-facing work I think this is intolerable. Over all is it wasn't for this negative I had a good time and enjoyed my time in Sheraton.
August 27, 2016
Rated 5 out of 5 by Hugkay Fantastic
My 14 year old son and I stayed in the Sheraton 3rd to 9th Aug 2016. The best hotel ever.... The spa/pool for me was great (and cocktails of course) and the wifi for my son and the really comfy bed. which he said was hard to get out of due to the comfort :-) . The staff were friendly and nothing was a problem.
August 16, 2016
Rated 3 out of 5 by StuartS Average Sheraton
Spend one night here on our way back from a week at the Sheraton Cascais as we had an early flight the next morning. Unfriendly welcome, little SPG recognition, room looked very warn & out-dated and in need of some TLC. Club lounge was was dirty and looked as it was left to it's own devices. Bed was very uncomfortable and slept very little due to some other guests having a "rave" on some floors above us. Overall good average Sheraton property and good location.
August 10, 2016
Rated 5 out of 5 by HYJM The hotel has a wonderful staff.
The hotel is located very close to the center of downtown and the staff was really great.
August 6, 2016
Rated 5 out of 5 by Thiti The best in Lisbon!
I have been in Lisbon for business for many months and always stayed at the Sheraton. All staffs made me feel like home and treated me as a loyal guest. The hotel is situated in a business district, but close enough to walk to the old town Lisbon. Rooms are modernly decorated and always spotless. I highly recommend this wonderful SPG property.
June 7, 2016
Rated 5 out of 5 by carol452 Great staff and centrally located hotel
I had the pleasure of staying at this hotel 2x in April. The first time I had a suite which was fabulous. The shower was a walk-in shower. There were 2 bathrooms in the suite. The other room was a room on the club floor. What I like about both rooms is that there was a switch for blinds to go down to make the room very dark for sleeping. The club floor was nice for snacks. My only suggestion is to have a bit healthier options for the warm snacks. The buffet breakfast is on the main floor. This starts at 7am. The buffet consists of bread, eggs, bacon, sausage, fruit, yogurt, pastries, sliced meats, granola. There is also an omelette station. A person can also order fried eggs or poached eggs. I want to compliment the front desk staff who worked on the night on April 25. My return flight was cancelled and the ladies at the front desk at the front desk and who helped me arrange a new flight and my transportation to the airport and allowed me to use the phone to call to get my flight changed. They also spoke to the transportation company to get this arranged. I had an issue with my rooms because I had 2 rooms booked the people on one had do to an early departure and the other people in the other room stayed one day later due to the flights. On another note I had a sprained ankle and the staff in the lounge on the 26th floor were very good to me by bringing ice for my ankle. This hotel is about a 20 - 25 minute walk into the center of Lisbon. It is downhill on the way there and uphill on the way back. There is an underground train station about 2 blocks from the hotel. In the immediate area around the hotel there are cafes and restaurants. If you walk about 15 minutes from the hotel you will find a shopping centre which even has movie theatres. Also there is a self serve laundry about 10 minutes from the hotel. A nice short walk to get there. The staff are very nice.
May 15, 2016
Rated 5 out of 5 by miffychan019 great location and services
great location, easy access to all kinds of transportation.
staff are nice and professional.
April 30, 2016