Rated 4 out of 5 by Iain123 Overall good, let down by small things
This hotel is in a good location, relatively close to the airport, but still within walking distance of the tourist areas downtown.
Check-in was quick, and the facilities good. Checkout also quite quick.
Slightly disappointed at the reaction when my wife was served the wrong meal in the restaurant, and we then had to eat our meals separately whilst a new one was cooked for her.
We stayed in a Premium Room, and I have to say that having 2 paper cups as part of the tea/coffee making facilities didn't feel very premium to me. If this is being done to help the environment (usually used as a excuse nowadays) then using pre-packed and sealed plastic bags containing tea, coffee, decaf, sugar, napkin etc doesn't tie in with the cups. Open the bag to get just the sachet of coffee and the whole bag needs replacing.
November 17, 2014
Rated 5 out of 5 by Philippe90 Very hospitable staff
This hotel's amenities made my stay in Lisbon very pleasant, but what impressed me most about the place is the kindness of its staff and, in particular, front-desk receptionists.
I spent a total of about 30 nights at the Sheraton Lisboa, and the responsiveness of the staff at the front desk has amazed me from day 1.
Filipa C., who works at the front-desk was particularly helpful to me. She dealt with various issues of mine in an efficient and hospitable manner. Those issues ranged from SPG registration, to problems I had with the internet connectivity in my room. I was also very grateful when I found my work suit hanging in my room upon arrival after I had forgotten it at the hotel the previous week.
Filipa and the rest of the team at the front-desk have demonstrated excellent customer-facing skills and made my stay at the Sheraton Lisboa the more enjoyable. I look forward to visiting this hotel again.
November 17, 2014
Rated 4 out of 5 by Chantal66 Fabulous Site Inspection !
Thanks a lot for the Sheraton Lisboa Staff to arrange my site inspection and stay in this hotel.
I will be sure the future convention in marsh 2015 for my client will be a success !
Nice view at the Panaroma restaurant, and very good food.
The room are cosy and confortable with a fantastic view...
November 13, 2014
Rated 4 out of 5 by LONBAL GREAT FOR ALL TYPE OF TRAVELERS
EXCELLENT STAFF, FIENDLY AND VERY COOPERATIVE CONCIERGE.
November 11, 2014
Rated 4 out of 5 by SMF426 Cool and sleek
Ive stayed here many times, and if only the service of the staff were better! the roroms are cool and sleek , mine on the 22nd floor had a great view, but the lounge is meager on the food department, the main floor dining room service was almost invisible To make it worse I had a drip in my bathroom toliet and the chieese watre torture affect was challengiong. I called three times for it to be fixed only to have it resume again. The senior staff would not take charge of giving me any resolution to the problem. This is a hotel I like and may consider elsewhere next time.
October 28, 2014
Rated 4 out of 5 by rocky54 Very nice hotel
We recently visited Lisbon and enjoyed our stay at the hotel. It was convenient to the metro and bus lines. My only complaint is that the hotel food was very expensive and when asked where in the walking area we could get lunch or dinner they told us that there weren't any restaurants around. Very much not the case we went walking in a 3 block radius and came across many restaurants an fabulous grocery store with an eating area that was packed with locals on there lunch break. There is also a mall across the street that has a food court if you like that kind of food.
March 30, 2013
Rated 2 out of 5 by Traveler30 DISAPPOINTED WITH AMENITIES
We have stayed in hotels all over the world and especially during the summer months have enjoyed the benefits of a swimming pool. After checking into the Sheraton Lisboa on a very hot day, we decided to take advantage of their swimming facilities only to find out that there would be a charge. Never have we received such a response and immediately left...unhappy to have chosen this hotel.
July 19, 2012
Rated 5 out of 5 by Minicarp Exemplary display of great customer service
The experience we had at this hotel was excellent in every touch point a guest may have with the hotel. The staff is the "best asset" of this hotel. Very attentive to our requests, responsive, friendly and professional. We had a suite and it was very comfortable and well designed. The gym is very well equipped and planned. The location is perfect. Next door to a metro station. I highly recommend this hotel for business and leisure travel.
September 6, 2014