Rated 2 out of 5 by Loay777 Lack of Awareness & Professionalism!
Prior asking me to come back again, better to reply to my complaints that i left before i departed your hotel!
January 3, 2013
Rated 5 out of 5 by mSpawn Location and Services
You are 5 minutes from Pombal and Liberdade. The hotel is branding new, and the staff is perfect.
June 10, 2013
Rated 5 out of 5 by Boss2013 Good as always
All was well arranged, as usual, and the hotel was very satisfatory to the Sheraton standards.
July 30, 2013
Rated 2 out of 5 by MJC6640 HARDEST BEDS EVER
The bed are way too hard. I had to sleep with a blanket on the floor which was softer.
September 4, 2012
Rated 4 out of 5 by Dagli leisure
ı would not recoment this hotel for leisure people. totally airport style hotel
March 26, 2013
Rated 5 out of 5 by George1383 Excellent Hotel
Great location and facility. Staff was helpful when needed.
December 18, 2013
Rated 5 out of 5 by Squid Outstanding service
Friendly staff and great service. Will diffenately stay there again.
May 28, 2013
Rated 4 out of 5 by Eric bathroom + pool
The floor of the bathroom is much too cold !!
Pool is below average
January 31, 2013
Rated 5 out of 5 by Dos13 5 Star Hotel
Excellent Hotel highly recommend this hotel to others.
August 19, 2013
Rated 5 out of 5 by MACH my fafourite hotel
This hotel is an example of hospitality excellence
July 16, 2013
Rated 1 out of 5 by Abuahmed1 below standard
not at Sheraton worldwide standard
November 8, 2013
Rated 4 out of 5 by Fabrio68 Good Hotel
Good hotel for European standards
July 29, 2013
Rated 4 out of 5 by Amaani Lovely Hotel needs improving
Great Location for traveling into central Lisbon and also the airport as bus stops very close by. Metro is very near too.
Staff friendly but not as helpful as i have experienced at other SPG hotels worldwide.
I was not very impressed with housekeeping as i had to call them three time to change my feather pillow to non-feather (something on my SPG profile). Also for some odd reason every time the room was cleaned we had less and less glasses. So on the last morning we only had ONE paper cup to drink coffee and down to 2 extremely small water glasses in the bathroom.
Our TV was not showing many channels so called to have it checked out and no-one showed until a follow-up call made the next day and someone arrived and said he would fix it. He did no such thing. I also would like anyone staying here that there are only a handful of English channels and the movie rental was Euros18. A bit high i think, in the US/Canada you expect to pay around $10-$12.
Another thing that really doesn't make sense that you have to pay Euros 12 to have a quick swim. So if there are 2 of you it does add up on a daily basis. All we wanted was to have a 20min swim to start the day.
I loved the location, and actually walked to Rossio and wouldn't recommend it unless you are a hiker to Bairro Alto.Great time in all... just could have been a little better.
When i pointed out what had happened at the front desk they were not bothered. HMMMM!
May 13, 2013
Rated 5 out of 5 by TENNISPERSON ENJOYABLE STAY
Overall the service was terrific! Most of the hotel staff personnel spoke English and were friendly and very helpful. The room was clean and comfortable--enjoyed the power window curtain and the power blinds by the bathtub/shower. The room view was enjoyable and for most time the room was quiet. The Club Floor Lounge had good breakfasts, snacks and refreshments, and "Happy Hour".
1. For 2 days did not have a spare toilet paper roll, only one partial toilet paper roll--after mentioning it to the front desk, this problem was promptly corrected. On one of these day, none of the toiletries was replenished.
2. My wife forgot her camera in a tour van, and the tour company said it would return it that evening leaving it at the front desk. My wife informed the front desk staff that her camera would be returned and to notify her when it was received. After the time period the tour said it would return the camera, my wife checked with the front desk staff and was informed that the camera was not returned yet. She waited another half-hour and checked with the front desk staff and again was informed the camera was not returned. My wife showed her concern, so the staff checked with another staff member, who said that the camera was returned a while ago.
3. On the last night, the occupant(s) in the above room made loud stomping noises--heavy walking occurring over various periods of time. Hotel staff promptly investigated.
October 20, 2013