Rated 5 out of 5 by denny very convenient location for our travel needs
needed to be at heathrow very early, this hotel was minutes away. great place to stay the night before our travel.
May 8, 2013
Rated 1 out of 5 by SPGPlatinumAtlanta Not worthy of the Sheraton name
Let's start with the positives - the hotel is conveniently located to LHR and it does have a modest lounge with decent offerings.
Now let's move on to the other items:
Structurally this is a very tired building with an inefficient layout and one centralized elevator bank. The checkin area consists of approximately 4 separate checkin counters. Unfortunately, it seems that for the majority of the time only one individual is working the counter. Upon our checkin (early afternoon) we were about 6th in line for one gentleman who was checking guests in. During the approximately 30 minutes wait to finally reach the counter we noticed numerous other employees walking back and forth behind the counters. At no time did those employees stop what they were doing to assist others checking in, nor did they seem to even notice, or care, that a long queue was building. There was one counter that had Platinum & Gold SPG on it, but nobody was home. Later that same day when my family of 5 decided to go out for dinner we passed a line in the lobby that stretched all the way to the entry doors of the lobby. Needless to say there are managerial and operational issues that exist at this property. We did stay here once about 2-3 years ago and we have noticed a considerable decline in the operation, even though the SPG level has been increased at this hotel during that timeframe.
Our children were in the 3 single bed room on the 2nd floor (2321) and my wife and I were on the SPG 3rd floor (3333). As such, I saw many more of the halls of the hotel than a guest that might have one room. All I can say is that the floors were disgusting. There were used pizza boxes, beer bottles, room service trays and other debris throughout the halls. It almost had the appearance of a college spring break hotel in Florida. Hotel management and maid service personal would simply pass by all the debris as if it were not their responsibility to keep things neat and presentable for guests.
With regard to the condition of things, the halls and door jambs are all beat up. It looks as if nobody has attempted even the slightest repair or paint touch up in a very long time. While the hotel may state that a renovation will be in the works later in 2014, it must at least paint and keep things cleanly in the interim as those quests staying now really don't care about a renovation in the future, they care about the conditions of the hotel during their stay.
Our room was smelly (someone's body odor most likely) and the bed and chairs should be thrown out. This forced us to change rooms (which took over an hour to accomplish).
I stay at least 25 nights per year in SPG domestically and internationally, and in my opinion the hotel should be categorized as an SPG Category 1. Unfortunately due to the cost structure in the UK and Pound to Dollar exchange rate, it has been elevated to a Category 3, which is due to costs, not quality.
Maybe its time for more than lipstick on this pig.
Let's see what the manager does after I write this review, he will either avoid an online reply altogether or he will state that he is sorry to hear of these issues during my stay and that he has reviewed things with his staff and that I should contact him if I want to speak about this further.
June 14, 2014
Rated 4 out of 5 by Bingodog Basic but good
If you need to stay overnight at Heathrow, this hotel can be a rather inexpensive solution. Mind you, it's not a luxury destination. Facilities are good, but not excellent. There's a gym with enough machines to keep you busy for hours, and a bar and restaurant. For Platinum member and club room guests there's a lounge with breakfast in the morning and basic snacks and drinks in the evening. I've stayed here a couple of times, and I would definitely go back, depending on the price. Don't set your expectations too high, and you won't be disappointed. Hotel is easy to get to also by public transport, which is free around Heathrow.
December 4, 2012
Rated 5 out of 5 by ECEJon Great stopover stay!
I just returned from an overseas trip and took my family here for one night.
It was great!
Club room and junior suite for our family of 5 and interconnected as well; so thoughtful! And the comp internet access; all the amenities(slippers;robes...)
Breakfast room and Lounge access provide us what you would expect from a nicely run Sheraton: selection of food and beverage; fresh fruits; and good service. Only thing to bear in mind is it does get very busy in the morning and we had to queue for about 15 minutes to be seated for breakfast. It was worth the waiting though!
Great Value for money!
November 25, 2013
Rated 5 out of 5 by GoldenHedgehog Recovering from 24 hour Journey
We had flown directly from Australia and wanted to recover from that journey before driving to Devon. We were pleasantly surprised on the improvements from a year ago by joining SPG. The SPG 3rd Floor is a great concept. I was able to spend time there in the middle of night due to time diffference without disturbing my wife. We appreciated the free wifi and being to use our laptop and Ipad. devices.
The staff were freindly and helpful as before
The breakfast was excellent but we were disappointed in the Dinner menu. But otherwise a we felt we had good support during our stay.
November 14, 2012
Rated 5 out of 5 by BKRW Welcome home!
I was traveling with two teenage granddaughters and we arrived at the hotel after midnight. I didn't have access to a phone to let them know of our late arrival so worried a little that a room would not be available. Instead we were met with a reception attendant who made us feel welcome as if we were returning home! My husband and I had stayed here several years ago and I could not believe how much the hotel has changed after the recent remodel. We had to leave early the next moring for our flight home so I didn't really get to explore all the new facilities. From what I observed It is beautiful and I will look forward to returning in the future when I will have more time at the hotel.
June 29, 2012
Rated 2 out of 5 by Marshall14 Tired, below average hotel
Hair in the shower, dusty, tired hallways, very basic furnishings, constant noise in hallways and inadequate sound proofing. The room was stuffy and the air conditioning didn't work sufficiently to cool it down, so we had to open the window. Wifi was an additional charge, as was parking on site. We won't stay at this hotel again.
March 20, 2014
Rated 3 out of 5 by santri1969 Good airport hotel for 1 night or transit
Stayed couple of times at the airport hotel with quick Heathrow access.
June 9, 2013
Rated 5 out of 5 by Lucky Excellent review
The staff are very helpful and the room where we stayed is very clean.
May 20, 2013
Rated 4 out of 5 by Jens76 Good airport hotel
Good airport hotel. Easy access from Heathrow airport. friendly staff. I have stayed at this hotel twice and both times upgraded to club room. Only used the restaurant for breakfast and it was good. Bathtub floor is slippery when wet.
January 22, 2015
Rated 4 out of 5 by RafKam Pleasantly Surprised
Was expecting the worse, due to their at times dirt-cheap rates. However, was very pleased to find a shiny new modern-looking lobby, very efficient check-in process. Upgraded to a Club Room, which I am sure is just a standard room with access to the lounge.
Room itself was quite spacious and quite comfortable. A luxury establishment it isn't, but more than adequate and clean. Bathroom was also very nice. Fruit bowl in the room as a platinum amenity and a few complimentary bottles of water.
Club lounge is tiny, but you can sit in the corridor area just outside it (quite sunny and less stuffy, in fact nicer than the lounge itself). Evening snacks, dare I say, were pretty decent! The girl serving drinks in the lounge was also very friendly and keen to help. Had an early flight so no chance to sample breakfast in the lounge.
We had dinner in the restaurant, and again, service was friendly and efficient. Food was ok, they were shooting for gastropub quality and prices, but falls quite short on both counts. Still, kudos for trying as I guess it's better than being stuck with greasy pies and fish and chips.
Other facilities include a pretty good gym, a takeaway snack bar, and a shop with essentials. There's also car rental within the premises. Parking is charged per day (1st hour free).
Biggest problem with this place is the Hotel Hoppa shuttle, which is a real russian roulette. We had an early morning flight and had to wait 30 mins for the bus to show up as the timetable, it seems, is completely irrelevant. This is a major drawback as it negates the whole point of staying at an airport hotel, especially if you live in London. I later found out that there is a public bus stop just across the road from the hotel and public buses in this area are free within a 1-mile (maybe more) radius of Heathrow. Give yourself plenty of time, or book a minicab for the morning!
April 24, 2012
Rated 1 out of 5 by ABRACADABRASIMSALABIM Worst Stay at Sheraton in last ten years
The check-in was delayed, nothing had been prepared despite one day previous booking. No complimentary water or fruit for Platinum guest usual everywhere elsewhere. The carpet was dirty in places and there were long hair in the sink.
The internet information given was wrong.Nobody answered the Emergency Line. At check-out nobody informed me that the shuttle ticket had to be bought at the desk. The attitude of the girl at check out was flippant. Her appearance with chipped fingernails gross. The shuttle delayed by 20 minutes.
December 12, 2013
Rated 5 out of 5 by Eortgr For an airport hotel -- terrific!
A very nice rehab was done a couple of years ago to the public areas -- clean, fresh, relaxing, attractive. Staff were very kind and thoughtful, in spite of endless lines of checkins. I stay here each time I have an early morning flight, so obviously I think it's a fine airport hotel. My only concern this time was that on a warm April weekend, my room faced West and got very warm in the afternoon into evening. Since the hotel had only its heating on, it was not possible to cool down the room and thus hard to sleep. This is not uncommon in hotels -- why don't they leave the A/C on all year, so one can choose one's room temperature as needed?
April 15, 2014
Rated 4 out of 5 by Traveller74 Good value and convenient
I have stayed at the Sheraton Heathrow Hotel many times, typically if I have a late arrival into Heathrow or an early departure the next morning. The rooms are certainly not cutting edge in terms of technology or furnishings, however they are comfortable and represent good value for money. The newly refurbished lobby and restaurant is very stylish and if this is a preview of what will be happening to the rooms, then it will be a good improvement. Staff are always friendly and helpful, and the service is consistent.
June 8, 2012
Rated 3 out of 5 by Alice57 Three-star quality
I was surprised by the run-down state of the hotel, with stained and worn-our carpets throughout and only mediocre upkeep. Room barely clean.
January 18, 2015
Rated 2 out of 5 by camelford376 Sheraton Heathrow rooms need refurbishment
Hello, has anyone looked at the rooms at the sheraton Heathrow lately? Who owns the property? Stained carpets, peeling wallpaper, broken closet door etc. greeted me in the second room I was given. the first was completely unacceptable to me as a woman traveling alone. A tiny, suffocating room on the ground floor next to the parking lot. I had asked initially when I checked in what the cost difference would be for club level and was told there were no club level rooms available. When I complained to a second person about the room and my safety concerns I was given the choice of rooms at a higher level. I ended up on the club level anyway.
August 4, 2014
Rated 5 out of 5 by Flyingtailor Value Value
I really think this is one of the best Heathrow airport hotels. You cannot beet the valve they have a new front lobby very appealing there rooms are clean and fresh amenities are very good.
The staff are polite and helpful.
April 22, 2014
Rated 1 out of 5 by nyfly Sub-par even for Heathrow Airport area hotel
Ok, you check in, in-between flights... What if you got the RIGHT room key (and there was NOONE ELSE in your room when you opened the door)? Or, if there were, what if staff would quickly and efficiently find an upgrade, apologize profusely and make it up in F&B vouchers? Simple, right?
At Sheraton Heathrow, this was NOT what I got. Yes, double-booked (with an unsuspecting other guest just out of bathroom in my assigned "SPG Floor" room).. Yes, I had to wait in line to check in, get new room and then to see a manager (right, not once but 3 times). Yes, I was promised a lavish point credit as an apology and a free breakfast (I only got 1,500 points - what did I expect..) and yes, I got an email with an apology, genuinely sounding, few days after I left, never expecting to see the hotel doors again. But what difference does it make? You make the call.
February 4, 2015
Rated 2 out of 5 by Rich2809 Just a little .....blah
It is a hotel, it is near the airport, it is not too expensive, that's it....nothing more to say other than ...a very dull, soulless experience which I will proberly have to repeat again in the future...oh well
October 24, 2014
Rated 1 out of 5 by Shane34 Poor
The breakfast was amazing but apart from that the hotel is very very poor. The carpet in our room was badly stained all over and needs to be replaced, there was no baby cot they we could book and the staff had to idea about local buses because they only wanted to pump there own expensive option. The website is also misleading about how easy it is from the airport.
August 11, 2014
Rated 5 out of 5 by Lalibela Comfortable stay at the Heathrow Sheraton
Had a very pleasant stay in a club room with club facilities - I was expecting a club room to be bigger than standard room. Pleasant lounge and very nice staff in the lounge although food average. Also front desk and concierge. The porter who assisted us on arrival was very pleasant and welcoming to the hotel - it was his first day and I am sure he will be a great asset to the Sheraton.
October 9, 2013
Rated 2 out of 5 by coolkidsdoit This club I don't want to join
We made a reservation at what we thought was close to Heathrow. Only the Hilton Terminal 4 is close, this is not. The next morning, a $40 pound cab ride later we got to T4. So bare that in mind.
Now back to the room, we booked into a club room as we wanted internet and club facilities but let me tell you, the club room in this hotel is like a canteen at a public school. Microwave heated frozen food is not canapes, and 4 tables in a stuffy room is not a lounge.
After seeing this we didn't DARE order off the room service or visit the restaurant, so we walked across the road to McDonalds which was far better than the club lounge experience. Oh and free WiFi. If you exist opposite that, you have to compete with that, if you can't compete on price, compete on service.
Was given a twin share room with 2x single beds after booking a club room with queen bed. Asked reception but they couldn't change it as they had run out of queen beds.
For the money, what an absolute joke.
July 3, 2014
Rated 2 out of 5 by DCFeb2013 Average hotel with average service
We stayed at this hotel for an overnight transit and were immediately put off by the dampness of the corridors and the room. All our experience was average (from the wait time at the restaurant to the conceirge service), except once the food arrived, it was good - may be we were too hungry after a nine hour flight!
March 18, 2014
Rated 5 out of 5 by 1RobertB Very Convenient Location at a Great Price
A great hotel at a great price. Very conveniently located. The Heathrow Airport "HOPPA" bus takes you right to the door of the hotel for only 4.5 pounds. The room had electrical power outlets for UK, USA and the rest of Europe. And - the room was quiet.
We had a very enjoyable stay.
October 3, 2012
Rated 5 out of 5 by Business999 Short Notice Stay
I needed a single night at short notice (no booking) after I returned my rental car at Thrifty. You found me a room without any fuss and provided me with 100% first class service. As a result I managed to get to my Heathrow flight both refreshed and ready for a new day. Thank you.
June 3, 2013
Rated 2 out of 5 by habsfan Lacks Starwood Quality
We stayed at the Sheraton LHR and were disappointed with the hotel itself. Pleasant staff, convenient location, but uncomfortable bed, small window for room and dated decor, even though recently renovated!
By far, the poorest Starwood lounge I have visited.
March 21, 2012
Rated 5 out of 5 by Poppa Great service
Have used the hotel on many occasions due to friendly,efficient,and courteous service. The hotel is very well situated and provides a very high level of service. All facilities meet or exceed expectations. Club room facilities are excellent
July 16, 2013
Rated 4 out of 5 by wetravel NOT too far from LHR
Had two stays here. Like tech Starbucks in foyer and nearby restaurants. Swimming was nice, service at pool was slow. This Hotel can be reached by airport bus, - which is little too expensive. I would come again.
June 8, 2014
Rated 5 out of 5 by Techdocwriter Newly remodeled features
Hotel lobby, bar, and resturaunt remodeled. Hotel is close to all Heathrow terminals and access easy by free local bus or Hotel Hoppa. Walking distance to dining. I make this my regular stop the night before I fly home.
November 20, 2012
Rated 4 out of 5 by Knox16 better than expected
Hotel is better than expected airport hotel. Room 3105 was small but OK. However, it was club level. Excellent restaurant and friendly staff through out. Food was reasonably priced and tasty at restaurant.
January 9, 2013