Rated 1 out of 5 by HawaiiSamurai Badly Needs Renovation
This hotel is conveniently located a short free bus ride from Terminal 5 at Heathrow Airport. However, it is badly in need of a renovation. The carpets are stained, the wallpaper torn, and the furniture scratched and dented. The power plugs also were broken in the room. That said, the buffet breakfast in the restaurant was excellent.
December 25, 2014
Rated 4 out of 5 by John44 Convenient to Heathrow
We stayed one night for a layover. Very efficient connection to airport thru hotel shuttle. Nice facilities and very comfortable beds. We appreciated having an American electrical link in the room, e.g...many devices needed charging!
Wish wifi was complimentary in room!
December 6, 2014
Rated 1 out of 5 by sandeepchandel Responsiveness of the stff
I have stayed at the hotel 4-5 nights over the last few months and the stay has been fine - as expected of a Sheraton property. However the responsiveness of the staff at the front desk, I must report, is terrible. WHile checking in and also following up for a copy of the folio, I have not been able to get in touch with the staff at the fron desk. Infact, when requested to speak with the duty manager, there was no response. Can you please help?
December 4, 2014
Rated 4 out of 5 by Michel114 Great value
The hotel met all my expectations for a business hotel near the airport. I had booked an early arrival but found that my room was not available at my arrival. I had to settle for 2 single beds instead of a queen sized bed. There is a good restaurant, which is very convenient. The front desk staff I encountered was generally not very sympathetic and the concierge was often not at his desk. My sleep was affected by my next door neighbor who constantly slammed his door at all hours of the night. I realize this is not the hotel's fault per se but a room door should not be able to slam like that. Otherwise, I enjoyed my stay. The proximity to the airport is very handy and only 5 Pounds via the Hoppa shuttle.
November 28, 2014
Rated 4 out of 5 by Brummiesabroad Good airport hotel
Stayed here the night before flying, using the hotel Hoppa bus which takes you literally right to the door under a canopy. I was advised at Heathrow to use the free local bus but was glad I didn't as the stop isn't as close I was told and I would have got soaked both getting there and back. Worth paying for the Hoppa.
The hotel is good, my room I thought was a little old fashioned, but spotlessly clean, a very comfortable bed and a good over the bath shower. The TV was poor though, very old, not flat screen and had to be encouraged to react to the remote, very slow. There was no free wifi, a must nowadays, even for those of us who are older customers. I find this surprising as even the budget chains offer free wifi as part of your stay automatically these days. Also my room did not have double glazing, not a problem for me, but others may find the roar of the planes taking off disturbing when trying to sleep. The planes did stop around midnight though, but not a lot of help if you're trying to catch some sleep during the day.
I ate in the bar on the evening, burger and chips, cooked fresh, piping hot, a big portion and absolutely delicious. Not cheap but good value. Drinks are a little expensive but you expect that in most hotels.
Continental breakfast was included in my deal and was plentiful and good quality. For a very small extra (less than two pounds) you could have full English, a bargain if you can eat that much!
I enjoyed my stay.
November 24, 2014
Rated 5 out of 5 by Cardigan Excellent place to. Park, stay and fly
Very welcoming staff at reception. Easy to park. Very comfortable room. Hotel/airport service very easy to use
November 22, 2014
Rated 4 out of 5 by ocanoa good 4* hotel convenient for travellers
This is a good 4* Sheraton hotel in Heathrow area. The hotel needs some renovation in some areas but it is overall fine. The quality of beds and pillows is very good. The breakfast is comprehensive although the quality of food could be better.
November 21, 2014
Rated 3 out of 5 by Jenma Very tied, 60 Hotel !!
Rooms okay, walking to room hallway very average, carpet needs improving, room service burger very expensive, $50 Aus !!
November 17, 2014
Rated 5 out of 5 by newegg Good basic hotel, Good value
Its a more basic hotel in the Starwood chain. A very good and affordable value. My room was very clean and in good condition. The lobby, restaurant and gym are also good. Club lounge is enjoyable but feels too crowded in the evening. Internet connection is excellent and breakfast was very good. Hallways need to be renovated, but does not reflect the overall quality of the hotel. Connection to LHR via the Hoppa bus is good, but can be a bit frustrating in the evening when the schedule slows to 1 pick-up every 30 minutes. It you plan to stay a while, you can manage your schedule more reliably by taking a taxi for 15 GBP. Access to Central London is also surprisingly good. Most of London can be reached in less than an hour from LHR via Piccadilly line or Heathrow Express. A Thrifty car rental office is also located in the hotel building. The hotel is within walking distance to a few basic restaurants and a McDonalds.
November 14, 2014
Rated 3 out of 5 by Moonraker Awaiting room refurbishment
The lobby area, bar and dining was much improved with the refurbishment. The accommodation areas must be attended to as soon as possible. Please immediately improve the food in the SPG lounge it does not do you credit!
November 10, 2014
Rated 4 out of 5 by Hillbilly Sleeping
Very good sleeping until some very unintrested other hotel guest are making this much noice that my night ended at 02:30 uk time
November 7, 2014
Rated 4 out of 5 by wonkachocolat The busiest hotel weekend in London
I stayed at this hotel on several occasions.
This stay was during a weekend where most hotels were sold out and as such it was a very very last minute urgent booking.
The staff were very helpful although the payment had not come through from the website yet (as I'd only just booked a few minutes before check-in). The check-in agent upgraded me to a club room. The club lounge was pleasant and a nice environment to relax that night as well as to have breakfast the next morning.
November 6, 2014
Rated 2 out of 5 by JOHNSPG Absolutely dreadful!
This is by far the worst Sheraton I have stayed at in many years. It's a shame really as this is one of the properties that surely dilutes the brand. The staff is cold, unconcerned, and unhelpful. The rooms are shabby and unclean. The food is terrible...I suggest you do not eat in the restaurant or order room service which are both awful. I will never stay here again. I will only stay at the Sheraton Skyline Hotel which is just down the road. And I will be making my opinion known to the folks at Starwood.
October 29, 2014
Rated 3 out of 5 by colombo6 Rooms very cold
Have stayed here many times still like the hotel we were upgraded because platinum SPG so happy with that, but room very cold, other guests also complained of the cold, also Not happy with waitress in a Club Lounge when I asked her to get something for me she replied that breakfast was complimentary and a quick breakfast how can that be, yes I was upgraded but have spent a lot to be Platinum and most guests would have paid for the club room, at the moment we are staying at Sheraton KL totally different the staff go out of their way to look after the guests, hope when we return 11th Nov. Room will be warmer or a heater is supplied, overall not a bad stay but could have been better.
October 25, 2014
Rated 5 out of 5 by yoman comfortable bed
A nice room and comfortable bed. This stupid survey is beginning to bug me by not letting me submit it
October 24, 2014
Rated 2 out of 5 by Rich2809 Just a little .....blah
It is a hotel, it is near the airport, it is not too expensive, that's it....nothing more to say other than ...a very dull, soulless experience which I will proberly have to repeat again in the future...oh well
October 24, 2014
Rated 5 out of 5 by johnd Great location by Heathrow Airport
This is a great hotel if you want to stay by the airport. Take a short bus ride and you are there. You do have to buy a ticket before boarding the bus.
I had a little issue and Paola cleared it up for me quickly.
Overall, I would definitely stay here again
October 21, 2014
Rated 2 out of 5 by fabry heathrow airport???
25 minutes far from terminal 4, old hote;, never again
October 20, 2014
Rated 2 out of 5 by Tklo mediocre at best
This hotel is old and worn down and just dirty in most areas. I was told the hotel was undergoing renovations but I can't tell. The carpets are old and worn, the bathroom was filthy with some brown substance on the shower curtain and mold on the tiles. When i arrived I was told I would have to pay 40 UK pounds to check in early even though this is not mentioned anywhere on the website. I have stayed at this hotel numerous times and I have never heard of this policy. Overall, I am surprised it keeps its Starwood franchise.
October 6, 2014
Rated 2 out of 5 by Paul12345 Poor Experience
I was staying using points… due to a last minute change of plans, I had booked a second night (arrived one day earlier).. so there were two reservations numbers.
Check-in Agent recognized me as SPG Gold member, was very pleasant, but it took forever to complete the transaction. He said he merged the reservations, however when I returned back to the hotel late on the evening of my second night, I couldn't get into the room. I went back to the desk, they told me the card worked but gave a new one. That one didn't let me in either. Returned to the desk a second time and still the card didn't work. Returned to the desk a third time and asked for the manager. He made a call to security to meet me at the room and I heard him say -- "oh that one" The manager then asked me if I was staying on a reward for the second night… it appears that they had physically locked the door to prevent access.
I am disappointed that it had taken over 15 minutes to perform the initial checkin transaction and it wasn't done correctly. Further the handling of the screwup by the hotel front desk could have been more professional. When I enquired the first time, the front desk should have known there was an issue that needed to be clarified. I shouldn't have had to make three trips back to the front desk. Room was very warm. (Window only has a small tilt out section.. so not much ventilation could come in -- even with the curtains open.) Couldn't cool it down and had two nights of poor sleep. The security bolt on the door didn't work. Very disappointed.
October 4, 2014
Rated 5 out of 5 by Yachie37 The staff make this hotel stand out
Our stay was lovely. Sorry we weren't there longer
October 4, 2014
Rated 4 out of 5 by Expectans Reasonable price for convenient location.
Easy to reach by free local bus with not too much luggage - otherwise the Hoppa won't break the bank.
Good breakfast. Handy lobby internet.
October 3, 2014
Rated 5 out of 5 by Pauly1 Mr Paul
Very Good Service, good service
September 23, 2014
Rated 4 out of 5 by Tota Good location
This hotel had friendly staff who answered all queries efficiently but it can do with more staff at reception as they were all very busy all the time & the customer had to wait in a long time t bee seen
September 23, 2014
Rated 4 out of 5 by trevv9999 Ideal for me
Based in Belfast with a Regional office near Heathrow, the Heathrow Sheraton is in an ideal location.
For me the difference is the staff who are extremely attentive.
September 22, 2014
Rated 5 out of 5 by Bob38 Just a short stay but very good
We were in transit. We arrived at 7pm and had to leave at 4am the next day. The checking in was easy, the shuttle both ways to the airport was on time and easy, the room was very comfortable.
September 18, 2014
Rated 2 out of 5 by wells Came up short this time
There were no SPG rooms left despite our early booking. Room we were given lacked one bedside light and the mini bar was empty.
September 17, 2014
Rated 1 out of 5 by Davebl Worst Sheraton Ever
I usually stay at Sheraton Heathrow Skyline (an excellent property) but decided, because of the lower rate, to give this a try, The property itself is tired and outdated. Breakfast in the executive lounge was barely edible.But my greatest complaint is staff responsiveness. All I wanted to do was buy a ticket for the shuttle bus to the terminal. There was a long line at the counter, seemingly caused by the fact that everyone had errors on their bill. The Starwood Gold/Platinum desk was unattended, and that staffer was tied up helping a colleague who couldn't seem to complete a transaction. When I asked her if I could simply buy a bus ticket I was somewhat rudely told that I needed to get into the queue. AND the conversation on the shuttle bus with other guests was about how poor the service was!
September 17, 2014
Rated 3 out of 5 by Beachwoman Heathrow Conference
Staying at the Sheraton was very convenient because I attended a two day conference there. When I found out that those who drove in each day had got struck in traffic, then had to pay to park at the hotel, I was especially pleased I had stayed
This is contemporary hotel with reasonable facilities except you only get 1 hour free WiFi in the lobby and they charge too much for extra services. The courtyard provided a place to take breaks and was large enough to get away from the smokers.
The staff were fine but I did not get extra milk and coffee when I said there was no need to change the towels.
September 15, 2014
Rated 2 out of 5 by Boomer79 I Always Expect Something Different
I've stayed at this hotel a countless number of times on my way from Prague back to the USA. Each time I stay there, I always swear it will be the last time. But, the great rates (for London, anyway) bring me back. The staff is always very nice, although they seem to have a high turnover, as I rarely recognize anyone there from a previous visit. That aside, they are usually very friendly. They always recognize my SPG status and upgrade me to the club level. Once or twice I was upgraded to a junior suite.
They have done quite a bit of remodeling to the Link area as well as the bar and the restaurant. I've eaten at the restaurant and bar a couple times. It was good. Nothing outstanding, but you really wouldn't expect fine dining at an airport hotel anyway.
My main issue with the property is the condition of the rooms and the common areas. The lounge is less than impressive, but the breakfast is OK. Evening snacks are less inspiring. The carpets throughout the hotel are stained, wrinkled, and the hallways generally have a pretty bad smell. The rooms are mostly the same. Old carpets, dingy furniture, and horrible insulation and air conditioning. While the noise from outside is kept out with no problem... it's the noise from adjacent rooms and the hallways that always wake me up. The doors to the rooms are very thin and there's usually a 1-2 inch gap between the floor at the door. I thought "mind the gap" is supposed to be for the tube, not my hotel room.
I have read that they will soon refurbish all the rooms. Once that happens, I'll write another review but until then, this pretty much describes every stay I've had here over the past 7 years. To whomever reads these reviews, please take the following into account for your remodeling plans.
1) The A/C units are always a disaster and the air that comes out of them usually gives me a sore throat.
2) Someone needs to invest in a water softener for the property. The water there is so hard, you can't shower without itching afterwards.
3) Put some fabric softener in the wash. The towels and sheets are always so scratchy from the hard water, it's like fine sand paper.
4) Speaking of sandpaper... upgrade the toilet paper!
5) New doors so that you don't hear every single noise out in the hallway.
6) New carpets
7) Update the lounge and make it more comfortable and increase the offerings there.
So there you have it. If you want a convenient location to Heathrow, that's in the SPG family, at a cheap rate... Well, then you're stuck here. Hopefully the remodel will bring some much need improvements!
September 15, 2014