Rated 2 out of 5 by HawaiiSamurai Obvious Improvement
To be fair, I have stayed in this property many times. And, I have never had a great experience. But, the hotel is improving - especially in terms of customer service. Although the property is still badly in need of renovation, this last stay was by far my best ever. The only negative was that the plates for the breakfast buffet were not clean. Otherwise, the stay was acceptable for an airport hotel.
February 19, 2015
Rated 4 out of 5 by Flyingtailor Quick stay
Arrived very early for a 5 hour stay when checking in computers where down but the service was great as prior stays. And again the valve per dollar spent at this hotel is unbeatable.
February 17, 2015
Rated 1 out of 5 by nyfly Sub-par even for Heathrow Airport area hotel
Ok, you check in, in-between flights... What if you got the RIGHT room key (and there was NOONE ELSE in your room when you opened the door)? Or, if there were, what if staff would quickly and efficiently find an upgrade, apologize profusely and make it up in F&B vouchers? Simple, right?
At Sheraton Heathrow, this was NOT what I got. Yes, double-booked (with an unsuspecting other guest just out of bathroom in my assigned "SPG Floor" room).. Yes, I had to wait in line to check in, get new room and then to see a manager (right, not once but 3 times). Yes, I was promised a lavish point credit as an apology and a free breakfast (I only got 1,500 points - what did I expect..) and yes, I got an email with an apology, genuinely sounding, few days after I left, never expecting to see the hotel doors again. But what difference does it make? You make the call.
February 4, 2015
Rated 4 out of 5 by Shaun411 a very pleasant stay, but No SPG Benefits
i was very pleased with the changes made at this hotel. The rooms were well appointed and my stay was very comfortable. My sole complaint was that I was not acknowledged nor offered any SPG benefits upon checkin. I stayed 3 nights.
January 25, 2015
Rated 4 out of 5 by Jens76 Good airport hotel
Good airport hotel. Easy access from Heathrow airport. friendly staff. I have stayed at this hotel twice and both times upgraded to club room. Only used the restaurant for breakfast and it was good. Bathtub floor is slippery when wet.
January 22, 2015
Rated 3 out of 5 by Alice57 Three-star quality
I was surprised by the run-down state of the hotel, with stained and worn-our carpets throughout and only mediocre upkeep. Room barely clean.
January 18, 2015
Rated 4 out of 5 by thebutlers a tad disappointed…...
Why did the front desk agent mention that it was my 25th stay at the hotel, if she didn't have a way of saying thank you?! Not even an additional "free" drink for my husband as a Gold Amenity. And in all these 25 stays we have never been upgraded to Club level.
And we were annoyed to discover that our 1 hour free internet use had to be used in one continuous hour. But the hotel is convenient and we enjoy the bar and restaurant facilities.
December 30, 2014
Rated 1 out of 5 by HawaiiSamurai Badly Needs Renovation
This hotel is conveniently located a short free bus ride from Terminal 5 at Heathrow Airport. However, it is badly in need of a renovation. The carpets are stained, the wallpaper torn, and the furniture scratched and dented. The power plugs also were broken in the room. That said, the buffet breakfast in the restaurant was excellent.
December 25, 2014
Rated 4 out of 5 by John44 Convenient to Heathrow
We stayed one night for a layover. Very efficient connection to airport thru hotel shuttle. Nice facilities and very comfortable beds. We appreciated having an American electrical link in the room, e.g...many devices needed charging!
Wish wifi was complimentary in room!
December 6, 2014
Rated 1 out of 5 by sandeepchandel Responsiveness of the stff
I have stayed at the hotel 4-5 nights over the last few months and the stay has been fine - as expected of a Sheraton property. However the responsiveness of the staff at the front desk, I must report, is terrible. WHile checking in and also following up for a copy of the folio, I have not been able to get in touch with the staff at the fron desk. Infact, when requested to speak with the duty manager, there was no response. Can you please help?
December 4, 2014
Rated 4 out of 5 by Michel114 Great value
The hotel met all my expectations for a business hotel near the airport. I had booked an early arrival but found that my room was not available at my arrival. I had to settle for 2 single beds instead of a queen sized bed. There is a good restaurant, which is very convenient. The front desk staff I encountered was generally not very sympathetic and the concierge was often not at his desk. My sleep was affected by my next door neighbor who constantly slammed his door at all hours of the night. I realize this is not the hotel's fault per se but a room door should not be able to slam like that. Otherwise, I enjoyed my stay. The proximity to the airport is very handy and only 5 Pounds via the Hoppa shuttle.
November 28, 2014
Rated 4 out of 5 by Brummiesabroad Good airport hotel
Stayed here the night before flying, using the hotel Hoppa bus which takes you literally right to the door under a canopy. I was advised at Heathrow to use the free local bus but was glad I didn't as the stop isn't as close I was told and I would have got soaked both getting there and back. Worth paying for the Hoppa.
The hotel is good, my room I thought was a little old fashioned, but spotlessly clean, a very comfortable bed and a good over the bath shower. The TV was poor though, very old, not flat screen and had to be encouraged to react to the remote, very slow. There was no free wifi, a must nowadays, even for those of us who are older customers. I find this surprising as even the budget chains offer free wifi as part of your stay automatically these days. Also my room did not have double glazing, not a problem for me, but others may find the roar of the planes taking off disturbing when trying to sleep. The planes did stop around midnight though, but not a lot of help if you're trying to catch some sleep during the day.
I ate in the bar on the evening, burger and chips, cooked fresh, piping hot, a big portion and absolutely delicious. Not cheap but good value. Drinks are a little expensive but you expect that in most hotels.
Continental breakfast was included in my deal and was plentiful and good quality. For a very small extra (less than two pounds) you could have full English, a bargain if you can eat that much!
I enjoyed my stay.
November 24, 2014
Rated 5 out of 5 by Cardigan Excellent place to. Park, stay and fly
Very welcoming staff at reception. Easy to park. Very comfortable room. Hotel/airport service very easy to use
November 22, 2014
Rated 4 out of 5 by ocanoa good 4* hotel convenient for travellers
This is a good 4* Sheraton hotel in Heathrow area. The hotel needs some renovation in some areas but it is overall fine. The quality of beds and pillows is very good. The breakfast is comprehensive although the quality of food could be better.
November 21, 2014
Rated 3 out of 5 by Jenma Very tied, 60 Hotel !!
Rooms okay, walking to room hallway very average, carpet needs improving, room service burger very expensive, $50 Aus !!
November 17, 2014
Rated 5 out of 5 by newegg Good basic hotel, Good value
Its a more basic hotel in the Starwood chain. A very good and affordable value. My room was very clean and in good condition. The lobby, restaurant and gym are also good. Club lounge is enjoyable but feels too crowded in the evening. Internet connection is excellent and breakfast was very good. Hallways need to be renovated, but does not reflect the overall quality of the hotel. Connection to LHR via the Hoppa bus is good, but can be a bit frustrating in the evening when the schedule slows to 1 pick-up every 30 minutes. It you plan to stay a while, you can manage your schedule more reliably by taking a taxi for 15 GBP. Access to Central London is also surprisingly good. Most of London can be reached in less than an hour from LHR via Piccadilly line or Heathrow Express. A Thrifty car rental office is also located in the hotel building. The hotel is within walking distance to a few basic restaurants and a McDonalds.
November 14, 2014
Rated 3 out of 5 by Moonraker Awaiting room refurbishment
The lobby area, bar and dining was much improved with the refurbishment. The accommodation areas must be attended to as soon as possible. Please immediately improve the food in the SPG lounge it does not do you credit!
November 10, 2014
Rated 4 out of 5 by Hillbilly Sleeping
Very good sleeping until some very unintrested other hotel guest are making this much noice that my night ended at 02:30 uk time
November 7, 2014
Rated 4 out of 5 by wonkachocolat The busiest hotel weekend in London
I stayed at this hotel on several occasions.
This stay was during a weekend where most hotels were sold out and as such it was a very very last minute urgent booking.
The staff were very helpful although the payment had not come through from the website yet (as I'd only just booked a few minutes before check-in). The check-in agent upgraded me to a club room. The club lounge was pleasant and a nice environment to relax that night as well as to have breakfast the next morning.
November 6, 2014
Rated 2 out of 5 by JOHNSPG Absolutely dreadful!
This is by far the worst Sheraton I have stayed at in many years. It's a shame really as this is one of the properties that surely dilutes the brand. The staff is cold, unconcerned, and unhelpful. The rooms are shabby and unclean. The food is terrible...I suggest you do not eat in the restaurant or order room service which are both awful. I will never stay here again. I will only stay at the Sheraton Skyline Hotel which is just down the road. And I will be making my opinion known to the folks at Starwood.
October 29, 2014
Rated 3 out of 5 by colombo6 Rooms very cold
Have stayed here many times still like the hotel we were upgraded because platinum SPG so happy with that, but room very cold, other guests also complained of the cold, also Not happy with waitress in a Club Lounge when I asked her to get something for me she replied that breakfast was complimentary and a quick breakfast how can that be, yes I was upgraded but have spent a lot to be Platinum and most guests would have paid for the club room, at the moment we are staying at Sheraton KL totally different the staff go out of their way to look after the guests, hope when we return 11th Nov. Room will be warmer or a heater is supplied, overall not a bad stay but could have been better.
October 25, 2014
Rated 5 out of 5 by yoman comfortable bed
A nice room and comfortable bed. This stupid survey is beginning to bug me by not letting me submit it
October 24, 2014
Rated 2 out of 5 by Rich2809 Just a little .....blah
It is a hotel, it is near the airport, it is not too expensive, that's it....nothing more to say other than ...a very dull, soulless experience which I will proberly have to repeat again in the future...oh well
October 24, 2014
Rated 5 out of 5 by johnd Great location by Heathrow Airport
This is a great hotel if you want to stay by the airport. Take a short bus ride and you are there. You do have to buy a ticket before boarding the bus.
I had a little issue and Paola cleared it up for me quickly.
Overall, I would definitely stay here again
October 21, 2014
Rated 2 out of 5 by fabry heathrow airport???
25 minutes far from terminal 4, old hote;, never again
October 20, 2014
Rated 2 out of 5 by Tklo mediocre at best
This hotel is old and worn down and just dirty in most areas. I was told the hotel was undergoing renovations but I can't tell. The carpets are old and worn, the bathroom was filthy with some brown substance on the shower curtain and mold on the tiles. When i arrived I was told I would have to pay 40 UK pounds to check in early even though this is not mentioned anywhere on the website. I have stayed at this hotel numerous times and I have never heard of this policy. Overall, I am surprised it keeps its Starwood franchise.
October 6, 2014
Rated 2 out of 5 by Paul12345 Poor Experience
I was staying using points… due to a last minute change of plans, I had booked a second night (arrived one day earlier).. so there were two reservations numbers.
Check-in Agent recognized me as SPG Gold member, was very pleasant, but it took forever to complete the transaction. He said he merged the reservations, however when I returned back to the hotel late on the evening of my second night, I couldn't get into the room. I went back to the desk, they told me the card worked but gave a new one. That one didn't let me in either. Returned to the desk a second time and still the card didn't work. Returned to the desk a third time and asked for the manager. He made a call to security to meet me at the room and I heard him say -- "oh that one" The manager then asked me if I was staying on a reward for the second night… it appears that they had physically locked the door to prevent access.
I am disappointed that it had taken over 15 minutes to perform the initial checkin transaction and it wasn't done correctly. Further the handling of the screwup by the hotel front desk could have been more professional. When I enquired the first time, the front desk should have known there was an issue that needed to be clarified. I shouldn't have had to make three trips back to the front desk. Room was very warm. (Window only has a small tilt out section.. so not much ventilation could come in -- even with the curtains open.) Couldn't cool it down and had two nights of poor sleep. The security bolt on the door didn't work. Very disappointed.
October 4, 2014
Rated 5 out of 5 by Yachie37 The staff make this hotel stand out
Our stay was lovely. Sorry we weren't there longer
October 4, 2014
Rated 4 out of 5 by Expectans Reasonable price for convenient location.
Easy to reach by free local bus with not too much luggage - otherwise the Hoppa won't break the bank.
Good breakfast. Handy lobby internet.
October 3, 2014
Rated 5 out of 5 by Pauly1 Mr Paul
Very Good Service, good service
September 23, 2014