Rated 5 out of 5 by Saibini Above and beyond -
The concierge was very helpful when I realized that I left an important, VITAL, Rx at home in San Francisco. He suggested I call a local Chemist to see what could be done. As it turned out, the Chemist was able to help me.
Most hotels are the same, it's the STAFF that make a difference, and the staff at the Sheraton Heathrow are always great.
July 21, 2013
Rated 1 out of 5 by gravan terrible
broken TV remote,
broken air conditioning, room too hot to sleep in
double bed had a broken leg - seemed to be propped up and then collapsed - housekeeping must have known
only one pillow each on the bed and no spare ones in the wardrobe
Spoke to management as we left - overall very disappointing for a Sheraton
January 2, 2014
Rated 5 out of 5 by SherryfromBoston Great convenient, quiet hotel
I have stayed at this hotel at least 20 times over the years. I picked it originally after trying many other Heathrow hotels because it is in a nice neighborhood and I like walking in the neighboring village and fields. The staff are great and the hotel has recently been refurbished to have a clean modern feel. Room are relatively spacious.
March 11, 2013
Rated 3 out of 5 by BigEfraser Let down by food
No real problem with room. Very let down by food. Would not be surprised if people got food poisoning. Quality of food in the main poor, not very warm food, buffet plates were just lying cold. Ideal conditions for bacteria to grow.
June 22, 2014
Rated 5 out of 5 by Debbie51 Overall a great experience
My friend and I found the staff very friendly and accomodating and we especially appreciated our early checkin after an all night flight of 11 hours from Johannesburg. The room was lovely. A nice touch would have been an extra bath towel for washing my hair but everything was as I expect from a Sheraton hotel. We had a lovely stay.
January 20, 2013
Rated 5 out of 5 by NFSIII Great value for LHR
A return stay at this LHR hotel, consistent great service and value for this Sheraton. Modernised internals make it comfortable, very good SPG recognition and...it serves an excellent stone baked oven pizza on room service!!!
The car park is often overcrowded with customer and hire cars, it's your luck to get close to the door.
March 11, 2013
Rated 2 out of 5 by Tyson540 Dire need of renovation
Dire need of renovation. Torn wallpaper, peeling paint, dirty carpets, old tech - CRT TVs, no thermostat control for temp.....needs help. Wouldn't recommend until rooms are updated.
February 23, 2014
Rated 5 out of 5 by jenton21 Heathrow Hotel
Excellent overnight stay as per usual, very comfortable bed, which ensured a good nights sleep prior to our long flight and a magnificent breakfast to send us on our way.
The refurbishment has been completed and we were very impressed with the Orchard restaurant and the layout of the rooms by reception
January 14, 2013
Rated 5 out of 5 by Norcaltraveler Perfect location
Love the new remodel of the lobby and restaurant area. We stay at least once a year. The Club Lounge breakfast was very nice as per usual. Only negative is that the Club Lounge evening snacks seemed below par. We had 2 separate stays in the course of 3 weeks so, unfortunately, it seems to be a trend.
June 4, 2012
Rated 4 out of 5 by KJ1962 Great Business hotel by Heathrow
I am a regular business visitor to London and often stay at hotels next to Heathrow Airport. On my last trip, I stayed at Sheraton Heathrow for four days. Initially there was some issue with aircon but the way it was handled promptly, I am impressed and look forward to using the hotel more often than in the past.
Great Staff and quality service
June 18, 2014
Rated 3 out of 5 by Vince14 Hotel Review
This Sheraton hotel was not up to the standards of the Sheraton brand. Rooms were dingy and frayed, However, the bed and bedding were pretty good except for no top sheet.
June 22, 2014
Rated 4 out of 5 by Funkykooky Services
Excellent staff at Club lounge. Helpful and seems to know ahead what guests wants.
However, concierge? Is there one? I dragged my luggage on both occassion (checking in & out) I dont even know they existed until when another guests pulled up on the front, he went and help him with his luggage. Me? Im invisible with 2 large luggage dragging along the car park on my way to check in and upon checking out, at 8.26am (8th June), someone was there but not helping out. Dissappointing.
2. I asked reception for a box for packing. I was told to go to the little store at the back to see if there's any.
3. However, the lady at the club lounge with no hesitation offered to look out for one for me and she came back in less than 5 minutes with a beautiful box. - Keep her - she is good for the Hotel - Not because she found the box for me, but she interacted with guests well and sure understand what hospitality is all about.
However - I had a very pleasant stay there and would not hesitate to stay again if I have an early flight
June 12, 2012
Rated 5 out of 5 by Cathy Wonderful hotel and staff--Indoor pool superb
We loved everything about our stay. Our only disappointment was the setting. On the Athlone and Sheraton website, it talks about and shows photos of being on the banks of the Shannon River and the rolling green hills. You can't see either from the hotel.
May 3, 2013
Rated 2 out of 5 by habsfan Lacks Starwood Quality
We stayed at the Sheraton LHR and were disappointed with the hotel itself. Pleasant staff, convenient location, but uncomfortable bed, small window for room and dated decor, even though recently renovated!
By far, the poorest Starwood lounge I have visited.
March 21, 2012
Rated 4 out of 5 by paulbr52 This hotel is ideally situated for Heathrow
Having booked my room through Holiday Extras I was having difficulty with my laptop as I wasn't able to open the email to prove I had purchased tickets for the Heathrow Hoppa. The young lady at reception went the extra mile and phoned Holiday Extras on my behalf and then was able to open their email and printed out my tickets for me. Really excellent service.
June 17, 2014
Rated 3 out of 5 by JezNYC check-in queues are long
I've stayed here twice in the last month and both times, the check-in and check-out queues were unacceptably long.
By comparison, each time I've stayed at the sister hotel down the road, the check-in and check out process has been very smooth
October 14, 2012
Rated 4 out of 5 by AndyG Comment on Front Desk Registration
Hotel reception could be improved by including a separate registration area for SPG members. The present set-up at the registration desk is a single line that then feeds the SPG guest registration and non-SPG guest registration.
July 28, 2012
Rated 3 out of 5 by DougMacd Needs some updates
Have stayed here several times in the past year based on price and airport location. Staff are usually great but the rooms (mostly the beds) need updating. The last bed I had was sloped to the middle and way too soft.
October 15, 2013
Rated 5 out of 5 by Vantzy Sheraton Heathrow
The thing I think is most important about the hotel is that the staff did everything in their power to make the guest feel welcome and valued. They really bent over backwards to help with anything you needed at the time.
July 6, 2012
Rated 2 out of 5 by Annie35 Unfriendly Staff
Location of Hotel was all that was satisfactory about this Hotel.
Staff not friendly especially in the Club.
Selection in the club poor and I would not bother again.
Overall overpriced but convenient.
September 20, 2013
Rated 1 out of 5 by JustdIrty Dirtiest hotel I've ever stayed in
This whole experience was horrible. First room smelt like stale cigarettes. Bug spray was being sprayed in the halls. After requesting to be change rooms twice, the 3rd room was so dirty I am not allowed to mention on this review without it being considered offensive. however, just imagine how dirty that must be!
June 17, 2014
Rated 4 out of 5 by Guest66 Good stay
Theyhave a problem with their Taxi Serevice.
Allow at least 30 minutes from the time they call one to arrival. They only use "House taxies" and will not call a regular Taxi.
This slows things down quite a bit!
May 11, 2012
Rated 3 out of 5 by Galleono Great staff and location. One night stay only
More conveniently located to Terminal 5 (although this involves and expensive 'Hoppa' bus ride of GBP 8 ( US$ 13), the hotel's refurbished lobby offers a 4 star welcome to a 3 star property.
Refurbished ground floor with good F&B facilities including a bright airy restaurant, cosy 'resident's' lounge and separate brightly light Bar (needs attention to lighting)
Sadly, refurbishment is limited to the main entrance ground floor area.
Bedrooms are tired, with bedrooms doors allowing more noise from guests voices in corridors, than aircraft taking off outside.!
Wonderful to be able to gain fresh air by small opening windows - yippee! (Future hotel designers please note: FREQUENT GUESTS DON'T LIKE SEALED WINDOWS
May 21, 2014
Rated 4 out of 5 by djfitz Hotel is very conveniently situated
We have stayed at this hotel a number of times and the quality of service is consistently good. The location is very convenient to the airport and the staff are very helpful.
October 22, 2012
Rated 4 out of 5 by Araujo Great airport layover
Great layover for a 1 day or at least 12 hours connection. 10 minutes from airport and facilities are very good.
Good price for a Starwood property.
October 13, 2013
Rated 5 out of 5 by Luca69 Pleasently surprised
Neat hotel, clean, renovated, excellent service and very nice staff. Excellent location (few miles from Heathrow airport. A real pleasant surprise.
August 1, 2012
Rated 5 out of 5 by Knox16 very friendly
Staff goes the extra mile to assist. When I left a coat and trousers in room, they worked to send them to me the next day. Good food in rerstaurant
February 17, 2013
Rated 5 out of 5 by Back Excellent stay
Spent the night here as it was close to Heathrow. Very comfortable hotel, clean rooms and friendly staff. Will definitely stay here again.
September 28, 2012
Rated 4 out of 5 by 1944 First visit
Very pleased with this hotel for the price I paid. Staff and room both excellent and Club Room worth the extra. Wil definitely stay again.
March 28, 2012
Rated 1 out of 5 by travelfrequent Poor Customer Service
Rooms are small. Hotel facilities needs to be updated. Check in time was long. Customer service was awful.
July 22, 2013