Sheraton Heathrow Hotel

  • Heathrow Airport,
  • Colnbrook Bypass
  • West Drayton,
  • England
  • UB7 0HJ
  • United Kingdom
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Note: At this hotel guests 12 and under are considered children. Please adjust the number of adults and children as needed.
Please see room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Age Requirement Policy

Guests must be 16 years or older with photo identification to reserve a room.

Rated 3.3 out of 5 by 329 reviewers.
Rated 1 out of 5 by Unpleasant experience in an OLD hotel If it had not been for the staff, who were so helpfull and friendly, i would have left the hotel immediately after checking in: - Hotel is Old, not renovation for so many years except the lobby -rooms are so Hot: there is a MAJOR air conditionning problem in the hotel which has been adressed for so many years. Air con does not work, also the wifi signal is unexistent despite a 20usd daily charge. -staff are extremely helpfull and responsive and my problems were adressed within 15 minutes. -I was invited to the lounge for a cocktail and again it is old, runned down and food was cold ( cold sausages and mash) but great staff again. -If you plan a trip to Heathrow, do not book the Sheraton until it has undergone a major renovation, or you will be disappointed - April 24, 2014
Rated 2 out of 5 by Unfortunately disappointing It is a Sheraton right? When did the Sheraton brand become so outdated? I understanding there are hotels that are just in old buildings. I can forgive the old decor, the old lifts and even the old wooden furnishing, however there must be improvements soon for this hotel to complete with the many others more updated and comfortable hotels around Heathrow. Firstly, when I arrived the reception had no smiles. All the way through my check in process he 'said' the right things but did not show that he meant them. The only thing he did right was to recognise my SPG member level, but even that sounded like he was really reluctant to provide me my membership perks. The room was super disappointing. Was room 309 REALLY a Club Room? Had I paid for a Club Room and somehow got a cheaper room instead? From what I can tell the Club Rooms and the Standard Rooms aren't really that much difference, and to be honest the club lounge isn't all that comfortable either (compared to Sheraton in Sydney for example). Breakfast was ok, however dinner was awful, The spaghetti bolognaise was too salty, tasted like they had accidentally used soya sauce instead of tomatoes in the sauce. The pork chops were bland, and was nothing special for meals served in a Sheraton. So unfortunately I cannot recommend this hotel. I believe there is another Sheraton in Heathrow, haven't tried it so can't say how it compares, can't be this bad right? April 21, 2014
Rated 5 out of 5 by Above and beyond - The concierge was very helpful when I realized that I left an important, VITAL, Rx at home in San Francisco. He suggested I call a local Chemist to see what could be done. As it turned out, the Chemist was able to help me. Most hotels are the same, it's the STAFF that make a difference, and the staff at the Sheraton Heathrow are always great. July 21, 2013
Rated 5 out of 5 by Great convenient, quiet hotel I have stayed at this hotel at least 20 times over the years. I picked it originally after trying many other Heathrow hotels because it is in a nice neighborhood and I like walking in the neighboring village and fields. The staff are great and the hotel has recently been refurbished to have a clean modern feel. Room are relatively spacious. March 11, 2013
Rated 5 out of 5 by Overall a great experience My friend and I found the staff very friendly and accomodating and we especially appreciated our early checkin after an all night flight of 11 hours from Johannesburg. The room was lovely. A nice touch would have been an extra bath towel for washing my hair but everything was as I expect from a Sheraton hotel. We had a lovely stay. January 20, 2013
Rated 5 out of 5 by Great value for LHR A return stay at this LHR hotel, consistent great service and value for this Sheraton. Modernised internals make it comfortable, very good SPG recognition and...it serves an excellent stone baked oven pizza on room service!!! The car park is often overcrowded with customer and hire cars, it's your luck to get close to the door. March 11, 2013
Rated 5 out of 5 by Heathrow Hotel Excellent overnight stay as per usual, very comfortable bed, which ensured a good nights sleep prior to our long flight and a magnificent breakfast to send us on our way. The refurbishment has been completed and we were very impressed with the Orchard restaurant and the layout of the rooms by reception January 14, 2013
Rated 5 out of 5 by Perfect location Love the new remodel of the lobby and restaurant area. We stay at least once a year. The Club Lounge breakfast was very nice as per usual. Only negative is that the Club Lounge evening snacks seemed below par. We had 2 separate stays in the course of 3 weeks so, unfortunately, it seems to be a trend. June 4, 2012
Rated 4 out of 5 by Services Excellent staff at Club lounge. Helpful and seems to know ahead what guests wants. However, concierge? Is there one? I dragged my luggage on both occassion (checking in & out) I dont even know they existed until when another guests pulled up on the front, he went and help him with his luggage. Me? Im invisible with 2 large luggage dragging along the car park on my way to check in and upon checking out, at 8.26am (8th June), someone was there but not helping out. Dissappointing. 2. I asked reception for a box for packing. I was told to go to the little store at the back to see if there's any. 3. However, the lady at the club lounge with no hesitation offered to look out for one for me and she came back in less than 5 minutes with a beautiful box. - Keep her - she is good for the Hotel - Not because she found the box for me, but she interacted with guests well and sure understand what hospitality is all about. However - I had a very pleasant stay there and would not hesitate to stay again if I have an early flight June 12, 2012
Rated 5 out of 5 by Wonderful hotel and staff--Indoor pool superb We loved everything about our stay. Our only disappointment was the setting. On the Athlone and Sheraton website, it talks about and shows photos of being on the banks of the Shannon River and the rolling green hills. You can't see either from the hotel. May 3, 2013
Rated 2 out of 5 by Lacks Starwood Quality We stayed at the Sheraton LHR and were disappointed with the hotel itself. Pleasant staff, convenient location, but uncomfortable bed, small window for room and dated decor, even though recently renovated! By far, the poorest Starwood lounge I have visited. March 21, 2012
Rated 1 out of 5 by Hotel very tired. The hotel is dirty, I had mould on my window, the carpet is worn out, rucked up in my room, Aircon not working as the outside temp not cool enough, although my room was hot. Light fitting hanging out of the ceiling. Very disappointed. May 6, 2014
Rated 3 out of 5 by A/C needs work The rooms are not soundproof and the A/C Unit refused to cool the room. If these problems are fixed, this would be a great hotel. May 8, 2014
Rated 3 out of 5 by check-in queues are long I've stayed here twice in the last month and both times, the check-in and check-out queues were unacceptably long. By comparison, each time I've stayed at the sister hotel down the road, the check-in and check out process has been very smooth October 14, 2012
Rated 3 out of 5 by Needs some updates Have stayed here several times in the past year based on price and airport location. Staff are usually great but the rooms (mostly the beds) need updating. The last bed I had was sloped to the middle and way too soft. October 15, 2013
Rated 4 out of 5 by Comment on Front Desk Registration Hotel reception could be improved by including a separate registration area for SPG members. The present set-up at the registration desk is a single line that then feeds the SPG guest registration and non-SPG guest registration. July 28, 2012
Rated 2 out of 5 by Unfriendly Staff Location of Hotel was all that was satisfactory about this Hotel. Staff not friendly especially in the Club. Selection in the club poor and I would not bother again. Overall overpriced but convenient. September 20, 2013
Rated 5 out of 5 by Sheraton Heathrow The thing I think is most important about the hotel is that the staff did everything in their power to make the guest feel welcome and valued. They really bent over backwards to help with anything you needed at the time. July 6, 2012
Rated 4 out of 5 by Good stay Theyhave a problem with their Taxi Serevice. Allow at least 30 minutes from the time they call one to arrival. They only use "House taxies" and will not call a regular Taxi. This slows things down quite a bit! May 11, 2012
Rated 5 out of 5 by Great for good night sleep before early flight I was very impressed with this airport hotel, I had a good night sleep in a comfortable bed and didn't hear any airport noise at all. It well worth joining Starwood preferred guest card before checking in, as you will get a room on floor 3 with complementary bottled water in your room and invited to tea and coffee in lounge in afternoon, well worth it at no extra cost. I did think the price of a glass of wine I the bar was a bit pricey at 8.75 but it was nice April 26, 2014
Rated 4 out of 5 by Great airport layover Great layover for a 1 day or at least 12 hours connection. 10 minutes from airport and facilities are very good. Good price for a Starwood property. SPG recognition. October 13, 2013
Rated 4 out of 5 by Hotel is very conveniently situated We have stayed at this hotel a number of times and the quality of service is consistently good. The location is very convenient to the airport and the staff are very helpful. October 22, 2012
Rated 5 out of 5 by very friendly Staff goes the extra mile to assist. When I left a coat and trousers in room, they worked to send them to me the next day. Good food in rerstaurant February 17, 2013
Rated 5 out of 5 by Pleasently surprised Neat hotel, clean, renovated, excellent service and very nice staff. Excellent location (few miles from Heathrow airport. A real pleasant surprise. August 1, 2012
Rated 5 out of 5 by Excellent stay Spent the night here as it was close to Heathrow. Very comfortable hotel, clean rooms and friendly staff. Will definitely stay here again. September 28, 2012
Rated 4 out of 5 by First visit Very pleased with this hotel for the price I paid. Staff and room both excellent and Club Room worth the extra. Wil definitely stay again. March 28, 2012
Rated 1 out of 5 by Poor Customer Service Rooms are small. Hotel facilities needs to be updated. Check in time was long. Customer service was awful. July 22, 2013
Rated 3 out of 5 by Needs woorks Nice hotel for the budget, good breakfast.. But rooms need renovation and tv chanels are realy poor September 10, 2012
Rated 5 out of 5 by Sheraton First Stay Everything excellent apart from the Gym facilities, slightly limited, apart from that, no majors. August 2, 2012
Rated 1 out of 5 by Very shoddy experience I chose the hotel due it's proximity to Terminal 5 at Heathrow ahead of an early morning departure. Check-in at the hotel was long and painful. Despite having prepaid for the room, check-in took getting onto to half an hour which I think is ridiculous. This was complicated by the fact that I refused to let the check-in staff block £109.11 (why this absurd amount??) on my credit card for a prepaid overnight stay, as it can sometimes take days for these things to clear. Although I am a Starwoods Preferred Guest member of some years we were given what looked to be a crew room. This was in poor condition with a broken cupboard door (hanging off one hinge) . In addition the in-room refrigerator had not been cleaned of the previous occupant's contents. We requested an alternative room which this time had a refrigerator that did not work at all. At this point, we could not be bothered to to try and find another room. This was all just shoddy attention to detail, surprising at a Starwood/Sheraton 4 star hotel. One redeeming feature is that we ate dinner at the hotel restaurant (there being nothing else in the neighbourhood). I will say that the meal was excellent and the staff very helpful and courteous. August 26, 2012
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