Rated 5 out of 5 by ECEJon Great stopover stay!
I just returned from an overseas trip and took my family here for one night.
It was great!
Club room and junior suite for our family of 5 and interconnected as well; so thoughtful! And the comp internet access; all the amenities(slippers;robes...)
Breakfast room and Lounge access provide us what you would expect from a nicely run Sheraton: selection of food and beverage; fresh fruits; and good service. Only thing to bear in mind is it does get very busy in the morning and we had to queue for about 15 minutes to be seated for breakfast. It was worth the waiting though!
Great Value for money!
November 25, 2013
Rated 2 out of 5 by Per10 Sorry, this was my final stay
I always try to give hotels a second chance. But it doesn´t help when it comes to Sheraton Heathrow. It is an old Sheraton, small rooms, not very clean and boring public areas.
November 29, 2013
Rated 4 out of 5 by babs123 This Hotel has great location and very helpful staff
We always stay at this particular Sheraton when flying in and out of Heathrow. The public areas have been renovated the staff are very helpful and the amenities available on the club floor are great.
November 23, 2013
Rated 4 out of 5 by ASandor Thank you
I would like to thank the staff for their special attention to my personal preferences. They did remember that I prefer classic bedding with a sheet and blaket over the very hot duvet and I was very pleasantly surprised to find my favourite bedding set up in my room. I do appreciate this, especially in a hotel with such an immense turnover.
Thanks again and kind regards:
November 20, 2013
Rated 4 out of 5 by jorchm Overnight in Heathrow
The hotel fulfill the purpose of my stay which was to rest for an overnight in London. Wasn't expecting too much from it because of the short time, but it needs to improve in some aspects. The pro's are that it is a good option very close to the Heathrow Airport. It is just a 5 minute ride on the Hoppa bus, straight from the airport terminals. The Hotel has a huge and comfortable Sheraton @-Link living room, with 4 or 5 desktops. The wireless connection throughout the hotel works perfectly. The breakfast buffet on the restaurant was excellent with a big selection of items. The bar offered a good selection of drinks and the atmosphere was nice and pleasant. Check-in was quick, easy and there were enough agents at the front desk to avoid line-ups at that time. The rooms are kept clean and spotless with the full amenities that the Sheraton brand requires
Improvement areas that I found are the following: Since I booked a stay on the Club Level floor, I was expecting to have some rest and enjoy the amenities of the Club Lounge to avoid crowds and catch up with some work, but I found that the Club Lounge was a very tiny space for the amount of guests that they have access. The Lounge was open 24 hrs. but it was unattended after 8 or 9 p.m. therefore the supplies were running out and the garbage and leftovers were piling up. At some point guests have to clear the garbage on the tables in order to be able to use them. There was no access control to the lounge so pretty much everybody could come in. If the Lounge is open 24 hours, it should have some attention after the main attendant left his/her shift. Check-in and Check-out cannot be done at the Lounge (even they have the desk and spot for the attendants, but it seems to be out-of-use). Another aspect that I found that needs improvement is the A/C system in the rooms. It seems that needs and enhancement and update. The temperature cannot be controlled properly and the system didn't cool down enough the room, therefore we have to open the vents on the window to get some cool air in.
This is a very busy hotel and gets crowded sometimes during evenings and early mornings.
November 8, 2013
Rated 1 out of 5 by Watchfetish Don't use the telephone
Stayed one night after missing a flight. I used the in room phone to make 800# phone calls to the airlines to correct my flight. I did this only after reviewing the phone charge policy. It was to be £1.75 connect charge for each international 800# phone call. Three separate 800# calls were made. Upon check out, I was charged the international rate of £3.90 a minute for a total of £223.35.
Hotel is doing a bait and switch routine and trying to charge me full amount even though their phone charging policy states differently.
November 12, 2013
Rated 4 out of 5 by Kim1 Excellent Staff
I am writing specifically to compliment a young man named Mayowa who went above and beyond to help my husband when the computer center printer services were not functioning. The timing was critical and he was very helpful and gracious. I did not feel the same level of concern from other front desk staff that seemed willing to dismiss our needs. We also had a great experience in the dining room, arriving a little late for breakfast but still given full service with a smile. I wish I had taken the young lady's name.
November 11, 2013
Rated 5 out of 5 by Lalibela Comfortable stay at the Heathrow Sheraton
Had a very pleasant stay in a club room with club facilities - I was expecting a club room to be bigger than standard room. Pleasant lounge and very nice staff in the lounge although food average. Also front desk and concierge. The porter who assisted us on arrival was very pleasant and welcoming to the hotel - it was his first day and I am sure he will be a great asset to the Sheraton.
October 9, 2013