Rated 1 out of 5 by Jazz2 Not good enough
Very disappointed with service and cost. They failed to provide our requested wakeup call, slugged us 18 pound for a 1 km hotel cab ride to the airport and charge 15 pound for internet room access. Hot water only available in the sink and bath failed to drain. Fridge could not be turned on and had dried spilt milk inside. Poor show Sheraton!!!
February 19, 2013
Rated 5 out of 5 by Caz417 Excellent stay
We had a very comfortable stay here prior to our holiday and again on our return. Very comfortable beds, plenty of space, coffee tea making in the rooms, bathroom well equipped . Clean rooms and public areas, restaurant for dinner and breakfast very nice and efficient. All staff we met were pleasant and very helpful. Thank you.
September 25, 2012
Rated 3 out of 5 by Ed1942 Our Visit July 18th, 2013
Check in personel were pleasant and helpful. Lobby area nice, Room was clean and bed very comfortable. Found the room to be nice and quiet. Although we had set temperature as low as possible it was not quite cool enough. We were suprised to find the hallways carpets soiled and stained as well as wall marked by passing carts
July 20, 2013
Rated 5 out of 5 by JoJo One wonderful week at Sheraton Heathrow
This was my very 1st time to UK and being on business trip, need hotel close to airport.
Was really grateful for early check-in after an all night sleepless on board the plane.
Check-in was a breeze with Ms Olivia being so helpful and with her wonderful smile.
Ms Daniela, Peter and Kenny were extremely helpful during my stay, making me feel completely at home and safe.
I stayed in the Club room, so WiFi connection no prob and inclusive in a pretty good deal in the rates.
Service Staffs at the Club lounge were very friendly, but Breakfast at the Club Lounge definitely needs somewhat a variety, coz can u imagine i ate the same thing for a week..
Bedroom was spacious, clean (great Housekeeping) and FANTASTIC Bed, though i had to put all 4 pillows together in order to sleep, they're too soft...
Short distance from the airport on the Hoppa Bus.
Definitely coming back for 2nd rounds and more
That's really Sheraton experience.
Thank you for a wonderful memory.
February 13, 2013
Rated 3 out of 5 by texasmom convenient to terminal 5
I would recommend this hotel for quick stay. Easy to get to hotel on Hotel Hopper bus, but not to go into London or leave for other dining options without a car.
Rooms very tired. Can be very long walk from elevator to room. No free WIFi in room, but several computers available in small lobby.
October 25, 2012
Rated 1 out of 5 by Zcip Should be Category 1
I stay at 30+ starwood hotels a year, and this one is not deserving of cat 3 status. If you want a hotel that has lots of stained carpet, below avg staff, and terrible food, this is your place to stay. The only positive thing is the location, which is what you are paying for. Its over priced for what you get.
November 13, 2012
Rated 4 out of 5 Very Comfortable Hotel
This hotel has got a lot going for it. The Hotel is very close to Heathrow airport and also local outlets. The rooms are immaculately furnished and very comfortable. Restaurant is well above average. There's even a Thrifty Hire Car outlet situated in the hotel complex. Staff were very friendly on checking in
September 9, 2012
Rated 3 out of 5 by Olli13 Lack of SPG Status recognition
This is an overall feedback on my last 15 stays in the US, UK & France. I never received a room upgrade to a suite and some times not even into Executive rooms despite availability of rooms as shown on your website.
Only exception has been Brazil (Sao Paulo) where service provided was outstandig
September 15, 2013
Rated 3 out of 5 by Aussietravels Restaurant
My experience on a whole was ok, the major let down however was at the restaurant - the server was clearly new, but not trained enough to be on the floor solo. There were several issues, from items missing from a salad dish, items ordered but not brought, and billing discount not being applied...
August 15, 2012
Rated 2 out of 5 by Mile Hot Rooms
The hotel was nice clean and tempature was comfortable in common areas. Once you got to your room that is a different story. The room was hot and the air conditioning was inadequate. I was travelling with others and their rooms were just as hot. The AC needs much improvment for summer stays.
August 24, 2013
Rated 4 out of 5 by Jackie2 Last Night Haven
My family and I needed a place close to the ariport for our last night in London. The Sheraton Heathrow was a good location.
It would have been wonderful to have free internet access from our rooms and free airport transportation.
We were very happy with our rooms and the beds were terrific.
September 6, 2012
Rated 4 out of 5 by VadGr Below expectations
Poor direction to the airport bus servicing the hotel. The web site indicated stop 4, whereas the bus actually stops at stop 3. This caused me to miss one bus and wait for an extra 20 minutes.
No free internet service even for SPG Gold members.
Poor transportation guidance from the concierge.
May 19, 2013
Rated 3 out of 5 by islandesq convenient to Terminal 5
I chose the Sheraton Heathrow for its convenience to the terminal. And it proved to be quite convenient. Took a taxi to the hotel cause it was late which proved quite expensive - 15 pounds. The shuttle back to the airport left every 15 minutes the next am and cost 4.5 pounds. The room had everything I needed but was freezing cold. It took too long to get someone to fix the heater but the engineer who did come was incredibly competent and nice. Trying to reach the front desk was a nightmare as they obviously had insufficient staff posted. Letting the phone ring 57 times before I hung up in frustration. When I did reach someone, he was very nice and helpful. The check out was easy and pleasant. I want to thank Charles for helping me change my SIM card and hooking me up to the WIFI. the lobby was comfortable and convenient to eat breakfast and check mail while waiting to get the shuttle. All in all, worth the on line pre paid price. One caveat: the bed was too soft - needs a new one in room 1331.
February 20, 2013
Rated 4 out of 5 by Bob38 Nice hotel right by Heathrow
The Sheraton Heathrow has a shuttle that quickly takes you or picks you up from any airline. If you are on a sort stop over the round trip ticket on the shuttle is cheaper that two one way tickets. The resturant is quite nice, the rooms are comfortable and the staff is friendly and helpful.
September 18, 2012
Rated 4 out of 5 by Vidar on the move
The Sheraton Heathrow is what you expect from an airport hotel. But this hotel is good value for the money! Internet is working very well which I appricate... The Club Lounge breakfast is good. The only minus (for all Hotels at Heathrow) is the frequency of the transfer bus...(I take taxi)
April 5, 2013
Rated 3 out of 5 by London2 Close To LHR, But needs updating
The location was close to LHR, however the hotel needs updating, they advertise Sweet Sleeper beds and flat screen TV's in rooms, this is not in all rooms. There is no where to inquire about tourist information unless you wait in line at the front desk. Staff was very friendly and helpful.
December 8, 2012
Rated 2 out of 5 by gah1 Hotel Condition
The state of repair and general condition of the hotel is terrible and not up to Sheraton standards elsewhere. Wheelchair access the the restaurant is totally unsatisfactory.
Your staff were most helpful and friendly so no complaints on that score. Will book skyline in future.
June 16, 2013
Rated 1 out of 5 by JJR11709 Don't ever stay here
Above the lobby, the rooms are dated and carpet in hallway is dirty. Maybe it's in the midst of a renovation??? The lounge is pathetic. My room had the trash can filled with trash from previous guest. In the restaurant, the service for dinner was so slow that I just walked out.
June 1, 2012
Rated 4 out of 5 by rua4102 GREAT STAFF
HAD a great stay here, the staff was great.. i had lots of questions and ALL my questions were answered and all my requests were met or exceeded... the staff helped me to get to all my tourist locations... the waitresses in the diamond lounge were awsome.. a awsome stay
October 30, 2012
Rated 4 out of 5 by Frank70 2nd floor rather not
Any floor will do for me though the 2nd in your hotel seems old and worn out.
The room smelled smokey and i think cleaners thought so too as the window was open for some fresh air. The carpet was full of staines then not having slippers in your room is annoying.
September 28, 2012
Rated 4 out of 5 by Scubabok What a joke!
Maybe its just London but I have never before had to pay a fee for parking my car while staying as a guest at a Sheraton! How on earth can you chage your guests for parking? Visitors, fine. But your guests!
I will never stay at this Sheraton again!
August 18, 2013
Rated 4 out of 5 by babs123 This Hotel has great location and very helpful staff
We always stay at this particular Sheraton when flying in and out of Heathrow. The public areas have been renovated the staff are very helpful and the amenities available on the club floor are great.
November 23, 2013
Rated 3 out of 5 by asujanto Surprising
Surprise to me, is this really sheraton property?
The entrance, the lobby and the service is quite good, the alley leading to the room is very confusing and not well maintained (old property)
Room is unbelievably minimal, no mineral water provided.
September 10, 2012
Rated 2 out of 5 by nemo80 unfortunetely not so good
location is far away from centre.
rooms are not designed well, especially bath equipments are insufficient. bed's are not comfortable, too berry.
generally not comfortable, ı was surprised and disappointed about hotel according to my expectations.
July 3, 2012
Rated 5 out of 5 by Saibini Great, as usual -
The Sheraton Heathrow consistenly provides value for service. I've stayed here a few times but always only for one night on my way to somewhere else. I know what to expect and can rely on the staff to provide exactly what I'm looking for.
May 28, 2012
Rated 2 out of 5 by chikie insufficiency of wifi facility
I selected a in-room wifi option for spg member previlage. But its wifi facilty did not work properly in some circumstance. Especially, in our room, in #3237, it did not work at all. So, I had to go out to the elevetor hall to catch the wave.
July 15, 2013
Rated 4 out of 5 by AM2013 Perfect hotel near the Airport
Very nice hotel to stay at the airport. The only critique is that of recognition of Gold Members.
Clean. Comfortable. Food in the restaurant is good, the service was friendly but not overbearing and the prices were relatively reasonable.
August 26, 2013
Rated 2 out of 5 by Per10 Sorry, this was my final stay
I always try to give hotels a second chance. But it doesn´t help when it comes to Sheraton Heathrow. It is an old Sheraton, small rooms, not very clean and boring public areas.
November 29, 2013
Rated 2 out of 5 by Rakesh05 Airport Hotel...
The hotel is conveniently located to near Heathrow Airport. The hotel is well below a "Sheraton Standard"... The rooms are small and require a face lift ... The lounge is very bad and the fitness centre average... This a run down hotel..
February 17, 2013
Rated 4 out of 5 by Stretch Very Consistent
I have stayed at this hotel for years when arriving in or connecting through London. The staff is always very friendly and helpful. The room quality is always to notch, and very comfortable at a reasonable price for a Heathrow Hotel.
October 1, 2012