Rated 1 out of 5 by ABRACADABRASIMSALABIM Worst Stay at Sheraton in last ten years
The check-in was delayed, nothing had been prepared despite one day previous booking. No complimentary water or fruit for Platinum guest usual everywhere elsewhere. The carpet was dirty in places and there were long hair in the sink.
The internet information given was wrong.Nobody answered the Emergency Line. At check-out nobody informed me that the shuttle ticket had to be bought at the desk. The attitude of the girl at check out was flippant. Her appearance with chipped fingernails gross. The shuttle delayed by 20 minutes.
December 12, 2013
Rated 3 out of 5 by NA22 created a problem
I extended my stay by one night after I had checked in for two nights. Extension was made over a day in advance. I still had to get a new key and sign in for a new reservation --problem was the room had been double locked as there was no cross reference to the previous reservation when I got back to the hotel in the evening for the last (added) night. The manager had to come back to the room to let me in (where all my luggage remained). after being let in it was clear the room had not been made up and at that point in my long day I was just too tired to say anything.
December 7, 2013
Rated 1 out of 5 by DrJez The Hotel is Tired
The hotel is so tired, the corridors and bedrooms need refurbishing, the carpet is stained, the wall in our room had drawing on it. The general cleanliness wasn't good. The Club Lounge evening snacks consisted of small dried formed balls which we still don't know what they were and warm breaded mushrooms (we think)! The worst Sheraton experience we've had, definitely wouldn't return! Had problems with free wifi, staff initially very unhelpful, with one exception, a very nice man.
December 8, 2013
Rated 3 out of 5 by redlounge95 Family
The hotel and it;s staff meets and at times exceeds expectation,the check-in smooth.
My room was warm ,the beds very comfortable,clean.I love the white marble bath!
The door to my room had a a large scratch (2142) on the outside from the safety latch,the hallway carpet smells and looks dirty,old.
December 19, 2013
Rated 5 out of 5 by ECEJon Another good stay
My family stayed here for another night before we flied out.
Again we were upgraded to a nice spacious room, plenty of space for a family of 4, great Spg recognition! Service from front desk and concierge was more than adequate and courteous.
Some may say rooms may need upgrading, however we still find them comfortable enough.
I also used the gym in the morning and again very well equipped.
Only thing for improvement is the heating system doesn't seem to work properly in the room.
December 16, 2013
Rated 4 out of 5 by nick101 Better than average airport hotel
The Sheraton Heathrow does what it says on the tin. Its food and facilities better than most airport hotels. Alas they all suffer high traffic and under investment but i would recommend this to many of the others. rooms clean and fairly well appointed. It has a decent parking accommodation offer too. Alas card recognition not great for upgrades as its always full!
December 17, 2013
Rated 3 out of 5 by Bone001 Noise
After asking for a quite room, possible end of corridor, it was far from it. The first night I was kept awake until 02:20am by the next room. There was a lot of adults in the room. Unable to sleep. I spoke to reception through the night and asked if they were staying a second night. Lucky for me they weren't. This was how much sleep I had prior to working at the airport. The rest of the stay was satisfactory, just tiring etc
December 16, 2013
Rated 5 out of 5 by ECEJon Great stopover stay!
I just returned from an overseas trip and took my family here for one night.
It was great!
Club room and junior suite for our family of 5 and interconnected as well; so thoughtful! And the comp internet access; all the amenities(slippers;robes...)
Breakfast room and Lounge access provide us what you would expect from a nicely run Sheraton: selection of food and beverage; fresh fruits; and good service. Only thing to bear in mind is it does get very busy in the morning and we had to queue for about 15 minutes to be seated for breakfast. It was worth the waiting though!
Great Value for money!
November 25, 2013