Rated 5 out of 5 by Eortgr For an airport hotel -- terrific!
A very nice rehab was done a couple of years ago to the public areas -- clean, fresh, relaxing, attractive. Staff were very kind and thoughtful, in spite of endless lines of checkins. I stay here each time I have an early morning flight, so obviously I think it's a fine airport hotel. My only concern this time was that on a warm April weekend, my room faced West and got very warm in the afternoon into evening. Since the hotel had only its heating on, it was not possible to cool down the room and thus hard to sleep. This is not uncommon in hotels -- why don't they leave the A/C on all year, so one can choose one's room temperature as needed?
April 15, 2014
Rated 2 out of 5 by Marshall14 Tired, below average hotel
Hair in the shower, dusty, tired hallways, very basic furnishings, constant noise in hallways and inadequate sound proofing. The room was stuffy and the air conditioning didn't work sufficiently to cool it down, so we had to open the window. Wifi was an additional charge, as was parking on site. We won't stay at this hotel again.
March 20, 2014
Rated 4 out of 5 by AM2014 Expectations met
When asking about the possiblity to get access to a specific tv channel, my request was immediately addressed during the day and the desired channel was available when I came back in the evening.
April 11, 2014
Rated 2 out of 5 by DCFeb2013 Average hotel with average service
We stayed at this hotel for an overnight transit and were immediately put off by the dampness of the corridors and the room. All our experience was average (from the wait time at the restaurant to the conceirge service), except once the food arrived, it was good - may be we were too hungry after a nine hour flight!
March 18, 2014
Rated 5 out of 5 by timdesaram Airport Proximity
This Hotel is located near the London Heathrow airport and the Airport Authority buses called the Hoppa bus, operates to and from the Hotel and the airport terminals, which makes it easier and convenient to travelers from abroad. The Hotel is also beautiful and spacious and provides many conveniences such as room service dining and other facilities. It would have been very helpful, if free Wi-Fi service was offered in the room, as well.
March 19, 2014
Rated 4 out of 5 by mrschaff Lovely hotel
Really nice hotel and friendly staff but my room on the 3rd floor was this time like a sweat box. the cooling / heating didnt really help manage that as well as I would like :)
April 4, 2014
Rated 4 out of 5 by Nonenone Comments
1; Good to see the buffet back.
2 .We had a room at the back - pleasant to look out over the fields, but is it not possible to put the rubbish skip out of sight, or at least close the lid?
3. As I always comment, cannot we not have proper English cider, preferably on tap, rather than that Irish stuff.?
4. Referring to 'Primary purpose of travel' below, you need to have an "Other" category, in our case it was "Transit"
April 2, 2014
Rated 1 out of 5 by Christina68 The worst
First, we were given a key to an occupied room & walked in on a semi-naked guest, embarrassing for all of us.
Second, we ordered some plates & flatware from room service & the person who delivered would not let us sign or charge which was a problem as we were flying to France the next morning & had no English pounds left. He was rude & unhelpful.
The one exception was the Concierge, Mikel, who was very helpful & ordered a taxi for us as well as providing information about returning our rental car.
March 30, 2014