Rated 1 out of 5 by reminski Staffs were not helpful
I am Elite Gold member, but I found that I did not enjoy any basic Gold member benefit from this hotel. I really feel that I need to complain on the serivce level.
1. I can choose either the bonus starpoints or internet access during check-in. Finally I chosse internet access during my stay. But I cannot access internet in my room. Finally I report that at receiption and request to switch back to starpoints, but the result is they do not allow to do this. I always stay more than 20 times each yesr on SPG hotels in Far East, but once I have the captioned problem the staffs are helpful and response immediately. I feel really unsatisfy as the serivce level is totally inconsistant between Far East hotels and this hotel.
2. The staffs shows us the wrong way how to go to the next destination. I can believe the local people here cannot show us how to take the public transport to my next destination. Unbelievable.
August 30, 2014
Rated 5 out of 5 by galahad07 Excellent for Heathrow Stay
Staff were helpful and efficient. We were granted a "Late Check-out" immediately and upgraded to the lounge floor. We will be back.
August 29, 2014
Rated 2 out of 5 by WorcesterWarrior1 Pre flight overnight stay
Convenient location with good connection to Heathrow airport. We booked 2 rooms both of which were below par , very tired looking and in need of refurbishment / modernisation. Bathroom satisfactory but the shower could have been cleaner.
The public areas were warm and inviting and the food in the restaurant was of good quality - though I was taken aback at the price of a very small portion of mushy peas to accompany the fish and chips with were good. At £3.30 a portion they were poor value!
August 26, 2014
Rated 2 out of 5 by pinpetch Disappointing
Stayed here about 3 years ago. Was impressed so decided to stay again. Sadly on this occasion, it is disappointing. Rang customer service on the phone from the room and no one answered. I had to go down to reception to get my query answered. Rang for room service and I had to wait a long time before anyone answered the phone.
Breakfast in the club lounge was cold.
August 20, 2014
Rated 4 out of 5 by VSSAL Good Hotel
Nice hotel, near airport, well conected with all terminals.
August 18, 2014
Rated 4 out of 5 by Renok Perfect for rest-up before flight!
Just off cruise.didn't want to fight crowds to face 10hrs of flying. Able to check in early and very easy to go into London via free bus & Heathrow Express. Dream beds are truly a dream! Flew out next day fully rested. Food very good. Will definitely book Sheraton again, next visit!
August 17, 2014
Rated 3 out of 5 by Di1960 Ok stay
Car parking expensive. Difficult to see hotel when approaching from motorway as obscured by overgrown bushes in central part of road.
August 15, 2014
Rated 2 out of 5 by HawaiiSamurai Always Disappointing But No Better Option at Heathrow
I have stayed in the Sheraton Heathrow Hotel more times than I would care to admit. And, it is always disappointing. In fact, those of us who are regulars sometimes joke about it in the Lounge. However, at least there is a lounge. And, the breakfast in the restaurant is of acceptable quality. But, I just can't help wonder why Starwood doesn't step-in and open another property at Heathrow. It would be a welcome site for battle-hardened SPG travelers who travel frequently into and out of Heathrow. And, the competition would almost certainly increase the standards at the other two hotels. My recommendation: Fly into and out of City if feasible. That way, you can stay at the Aloft, which is of much better quality than this property.
August 12, 2014
Rated 5 out of 5 by pb48 Layover convieniance
I needed a room for a layover prior to an international flight. Getting there was easy once I found someone who knew the process. The room was quiet!!!!, food was good though expensive, getting back to the airport a snap. I would recommend it without question.
August 11, 2014
Rated 2 out of 5 by SM25 Overall unimpressive
My stay was short, and completely underwhelming. A Taxi from T5 to the hotel is $40 USD-- completely negating the cost savings of staying somewhere close to the airport. I have a certain expectation of SPG properties and this failed in every way. The hotel was poorly maintained-- stained carpet in the hall, poorly insulated rooms, and inattentive staff. During my stay, the hotel gave another set of guests my room key on accident and I was awoken by a group of strangers in my room. I do not recommend this hotel to anyone looking to stay in the Heathrow area.
August 11, 2014
Rated 1 out of 5 by Shane34 Poor
The breakfast was amazing but apart from that the hotel is very very poor. The carpet in our room was badly stained all over and needs to be replaced, there was no baby cot they we could book and the staff had to idea about local buses because they only wanted to pump there own expensive option. The website is also misleading about how easy it is from the airport.
August 11, 2014
Rated 2 out of 5 by Phoenixtraveler I was disappointed.
I was dismayed that my only choice for a meal upon my very late checkin was room service. I understand the additional service fee on top of limited and overpriced food choices, but a 3 GBP charge for the tray the good was served on? That seems unreasonable and capricious.
August 10, 2014
Rated 4 out of 5 by mester close to airport
Nice place to stay close to airport.
August 9, 2014
Rated 1 out of 5 by nf9999 NASTY RUDE EMPLOYEE
I would NEVER EVER recommend this hotel! The rude nasty employee that checked me in was pompous, made me wait to get a handicapped room, and did everything to do to make me wait as long as possible.
August 7, 2014
Rated 4 out of 5 by Becky709 Comfortable bed and great food
A great place to stay when catching an early flight the next morning. Comfortable bed, excellent food and an easy shuttle ride to the airport.
August 5, 2014
Rated 2 out of 5 by camelford376 Sheraton Heathrow rooms need refurbishment
Hello, has anyone looked at the rooms at the sheraton Heathrow lately? Who owns the property? Stained carpets, peeling wallpaper, broken closet door etc. greeted me in the second room I was given. the first was completely unacceptable to me as a woman traveling alone. A tiny, suffocating room on the ground floor next to the parking lot. I had asked initially when I checked in what the cost difference would be for club level and was told there were no club level rooms available. When I complained to a second person about the room and my safety concerns I was given the choice of rooms at a higher level. I ended up on the club level anyway.
August 4, 2014
Rated 5 out of 5 by Erna Fabulous
Easy access to airport. Lovely facility tastefully furnished. Unexpected features like a stairmaster to help those less fortunate to negotiate stairs into restaurant. Scungies in the bathroom for you liquid soap users. Good thinking from corporate. I was very impressed for the price. Well done.
August 4, 2014
Rated 4 out of 5 by Rose23 Early flight
We stayed at this hotel because we had an early morning flight out of Heathrow. The staff was helpful, the rooms were comfortable, and the food was quite good. There is a shuttle bus to the airport that runs about every 20 to 30 minutes. All in all this was a very nice stay.
August 4, 2014
Rated 4 out of 5 by Jacobs Short stay in transit
Easy access from Terminal 5 by bus. Late check in but super friendly staff at the front desk and Restaurant. The room had not been cleaned but the front desk were very quick to fix a new room. Would like to have cooler room, and will probably override the air-condition to VIP mode next time to have better quality sleep. great food at the restaurant. Recommend that they have earlier breakfast than 6 AM. Will come back.
August 2, 2014
Rated 5 out of 5 by SWPR Great staff
Very helpful and welcoming front desk staff. Attentive restaurant staff. Very convenient to Heathrow.
July 30, 2014
Rated 4 out of 5 by julien1 Nice hotel but expensive
The hotel has a very nice exterior (lobby, bar and restaurant) but the rooms needs updating particularly the tiny window they have in ground floor rooms. There was a big queue to check in, must be staffed more to cover busy periods. The bar had a very nice ambience but very quiet, later figured out that the bar menu had very little to offer and the prices are very expensive for budget customers (had a good deal via Expedia). There was a room service menu and minibar and again the charges are eye watering. Ample parking spaces at 13.50 per day but that is average for Heathrow area i suppose. Overall nice hotel but the Management might consider some changes so that budget customers like me could actually enjoy some facilities than just using the hotel to sleep. BTW the hotel is very close to the airport and shuttle bus run frequently, and there is a McDonalds just opposite.
July 29, 2014
Rated 4 out of 5 by Bimbol Enjoyed my stay
The check-in process was hassle-free considering I had just arrived the UK after a 6-hour flight. The room was spacious and the bed was sooo comfortable with fluffy pillows.
July 29, 2014
Rated 5 out of 5 by bonjeh hotel meets needs, very well.
booking was easy. reviewing the booking was well received too. spg status well recognized and indeed applied in a most positive manner. staff were well mannered and helpful. food was good. only thing food needs to improve. more options. also add soup to buffer.
July 28, 2014
Rated 2 out of 5 by boomerang52 For a recognised group hotel this was not the best
Disappointed to say the least. the air conditioning failed in the room on a hot night. Hotel is needing some tlc looks old and worn out including the club room where even the tables there were delaminating and marked. and please make showers proper ones not baths that are so high one needs to have a pole vault to get in the shower.
July 26, 2014
Rated 1 out of 5 by Jackie270000000000 dislike reception
Reception check in is slow and they closed two times right before I walk up to check in. During check in they let starwood preferred walk up with priority.
Then when I use the preferred for checkout they ignore and let others go first.
At checkout 1st person could not sell me ticket for bus. Go to concierge - he couldn't sell using CC / back in line for 3rd person.
In short closing in front of me and giving me run around for no reason.
July 24, 2014
Rated 1 out of 5 by JJW2 A lot to be desired
This Sheraton property is one of the worst I've stayed in over the course of my time as an spg member. The staff at the front desk is not very welcoming and there is no obvious order as to who is in line for check in/check out purposes. Second the property is completely run down and has been this way for some time. I have stayed at this location on more than one occasion and every time the room is uncomfortably hot each time but the staff is able to bring a fan at my request. The gym consists of old dated equipment which should be replaced. The pro I will say is the breakfast which requests were fulfilled without any trouble.
July 23, 2014
Rated 3 out of 5 by thebutlers Airport Hotel
We have used this airport hotel for several years and our only SPG recognition is in the bar!
The Link is now down to 3 computers and guests only get 45 minutes a day of access time, barely enough time to do anything.
July 22, 2014
Rated 2 out of 5 by Cadilac Mr. Miles
Below average Sheraton ,i will not stay here again .
July 21, 2014
Rated 2 out of 5 by Kelvin84 Bad breakfast and staff service
The hotel has no staff empower to provide good service. I wait for 20mins to take back my luggages.
For breakfast, it tasted so bad that i cannot eat a lot. F&B Staff is not friendly to us and don't guide us to an unreserved table.
Above all, it is not a nice hotel.
July 21, 2014
Rated 1 out of 5 by ocdds worst SPG stay
we stayed at this hotel for one night on our way back to the US. I would not even give this place a 1/2 star- I do not know if SPG has visited this hotel, but I'm certain if they did, they would immediately take it off the SPG website!
First off, there is no bell boy- the concierge is the bell boy! An older gentleman who was working that night had to bring up our luggage and left the concierge desk unattended!
In the morning, we called up to have our luggage picked up, but no one showed up, and I had to hawl 200 pounds of bags by myself!
second, the decor and carpets are filthy- they have not been changed since the 1970's probably....we also ordered some food for my 5 year old daughter, but it took more than 1 hour, and she fell asleep hungry
There is also the constant stench of smoke from the main entrance, since everyone is smoking directly outside the front sliding doors
Room service is non existant-
I hate to be a tough critic, but as a SPG member, I have certain expectations, and this hotel is definitely not on par with what SPG stands for.
would never stay here again
July 20, 2014