Rated 1 out of 5 by HawaiiSamurai Badly Needs Renovation
This hotel is conveniently located a short free bus ride from Terminal 5 at Heathrow Airport. However, it is badly in need of a renovation. The carpets are stained, the wallpaper torn, and the furniture scratched and dented. The power plugs also were broken in the room. That said, the buffet breakfast in the restaurant was excellent.
December 25, 2014
Rated 4 out of 5 by Michel114 Great value
The hotel met all my expectations for a business hotel near the airport. I had booked an early arrival but found that my room was not available at my arrival. I had to settle for 2 single beds instead of a queen sized bed. There is a good restaurant, which is very convenient. The front desk staff I encountered was generally not very sympathetic and the concierge was often not at his desk. My sleep was affected by my next door neighbor who constantly slammed his door at all hours of the night. I realize this is not the hotel's fault per se but a room door should not be able to slam like that. Otherwise, I enjoyed my stay. The proximity to the airport is very handy and only 5 Pounds via the Hoppa shuttle.
November 28, 2014
Rated 1 out of 5 by sandeepchandel Responsiveness of the stff
I have stayed at the hotel 4-5 nights over the last few months and the stay has been fine - as expected of a Sheraton property. However the responsiveness of the staff at the front desk, I must report, is terrible. WHile checking in and also following up for a copy of the folio, I have not been able to get in touch with the staff at the fron desk. Infact, when requested to speak with the duty manager, there was no response. Can you please help?
December 4, 2014
Rated 4 out of 5 by John44 Convenient to Heathrow
We stayed one night for a layover. Very efficient connection to airport thru hotel shuttle. Nice facilities and very comfortable beds. We appreciated having an American electrical link in the room, e.g...many devices needed charging!
Wish wifi was complimentary in room!
December 6, 2014
Rated 5 out of 5 by denny very convenient location for our travel needs
needed to be at heathrow very early, this hotel was minutes away. great place to stay the night before our travel.
May 8, 2013
Rated 4 out of 5 by Bingodog Basic but good
If you need to stay overnight at Heathrow, this hotel can be a rather inexpensive solution. Mind you, it's not a luxury destination. Facilities are good, but not excellent. There's a gym with enough machines to keep you busy for hours, and a bar and restaurant. For Platinum member and club room guests there's a lounge with breakfast in the morning and basic snacks and drinks in the evening. I've stayed here a couple of times, and I would definitely go back, depending on the price. Don't set your expectations too high, and you won't be disappointed. Hotel is easy to get to also by public transport, which is free around Heathrow.
December 4, 2012
Rated 5 out of 5 by Flyingtailor Great Value my reason for rating 5 star
Airport hotels are not the best hotels but for the money paid this hotel met all my needs. Rooms are clean and neat. Staff very pleasant. I have reviewed this hotel before and I think for a London Airport hotel this is great for money paid.
March 29, 2012
Rated 5 out of 5 by ECEJon Great stopover stay!
I just returned from an overseas trip and took my family here for one night.
It was great!
Club room and junior suite for our family of 5 and interconnected as well; so thoughtful! And the comp internet access; all the amenities(slippers;robes...)
Breakfast room and Lounge access provide us what you would expect from a nicely run Sheraton: selection of food and beverage; fresh fruits; and good service. Only thing to bear in mind is it does get very busy in the morning and we had to queue for about 15 minutes to be seated for breakfast. It was worth the waiting though!
Great Value for money!
November 25, 2013