Rated 1 out of 5 by MathewsC887 Unprepared to meet guest expecations
I wouldn't recommend this hotel to anyone due to the fact that they do not have the guests best interest at heart
August 11, 2015
Rated 3 out of 5 by Ben2012 Hotel proximity
Hotel proximity and the dining options are the winners for this property. There is also a rental car service on site, should you choose to rent a car. Hotel Hoppa bus stops here, as well as the free public bus across the street from Heathrow (75/76/U3 for T3, 350 for T5).
Very large property so availability should not be a problem.
August 10, 2015
Rated 2 out of 5 by Dieg0 There are better hotels in the area
Service at this hotel is well below par. Front office staff take an awfully long time to check people in and out - seem oblivious to the concept of service. Restaurant staff are equally poor.
Room is comfortable, but shower has no power. Rest of the hotel is dated.
Fortunately, there are better hotels in the vicinity.
August 8, 2015
Rated 3 out of 5 by cc1e Parking Costs This Hotel My Loyalty Card
During a recent stay I remembered I hadn't told reception my car registration. I went to the reception and gave my details. He said "that's fine sir, thank you for the information. I shall only charge you for one night".
I thought, that's great customer service as I was staying for 3 nights.
Yesterday I received a £100 parking fine in the mail.
Will not be staying in a Sheraton hotel anywhere in the world from now on.
August 2, 2015
Rated 4 out of 5 by JBS56 Great location for airport arrivals/departures
Great service from staff at front desk as well as lounge and restaurant. Somewhat isolated from quality restaurants, sights and nightlife but ideal if you're looking for a smooth efficient way of accessing Heathrow. Only downside is the limited availability of free WI-Fi.
July 21, 2015
Rated 3 out of 5 by Bay47 My disappointment
In my travelling experience in different countries, Sheraton Heathrow is one of the few in its class that has not provided me with a bible to read. To travel light, I don't carry a bible when I travel, expecting to find one in my bedside drawer. Sheraton Heathrow was a big disappointment to me- next time I am in West Drayton, I will look specifically for a hotel that provides a bible.
July 20, 2015
Rated 2 out of 5 by djw18 Tired but convenient
The hotel is not in good shape, but the price is good and location is great
June 28, 2015
Rated 2 out of 5 by TR8man Needs Improvement
Friendly and responsive staff. Food quality average, breakfast was understaffed and had to wait 20 minutes for 2 poached eggs due the place lacks an egg station with a cook. I had to get up from my table and find the waitress who took the egg order, to go get the eggs.
Same problem for coffee service the place lacks staff and the restaurant was only one third full at the time.
Club "Orange Room" way too small for the number of club members and very minimal alcohol offerings. Canapes pretty basic though good quality.. I won't be coming back,
June 25, 2015