Rated 3.4 out of 5 by 180
Rated 2 out of 5 by Madeline Not good pillows and noisy corridors
Considering that an airport hotel by its very nature has guests arriving and departing throughout the night, I am surprised that more has not been done to soundproof the rooms. My room had light coming into the rooms around the door from the corridor, where it didn't fit properly. I could hear every movement of other people coming along the corridor periodically throughout the night. The pillows were all extremely soft and felt as if they ony had half the stuffing originally intended. I ended up rolling the blanket to create a better pillow!
May 20, 2013
Rated 5 out of 5 by Lucky Excellent review
The staff are very helpful and the room where we stayed is very clean.
May 20, 2013
Rated 4 out of 5 by VadGr Below expectations
Poor direction to the airport bus servicing the hotel. The web site indicated stop 4, whereas the bus actually stops at stop 3. This caused me to miss one bus and wait for an extra 20 minutes.
No free internet service even for SPG Gold members.
Poor transportation guidance from the concierge.
May 19, 2013
Rated 4 out of 5 by chinab airport hotel
helpful staff to meet our requirments
May 18, 2013
Rated 5 out of 5 by denny very convenient location for our travel needs
needed to be at heathrow very early, this hotel was minutes away. great place to stay the night before our travel.
May 8, 2013
Rated 4 out of 5 by PJYD Passing thru'
A nice hotel convenient for the airport. Parked my car for 21 days there and stayed for a night at each end of our holiday, good service, good food and very comfortable.
May 6, 2013
Rated 3 out of 5 by AandC No SPG parking option
Sheraton Heathrow meets the needs of airport passengers needing an overnight stop.
However, I was very unhappy to be told that my spg stay not only did not include parking but that there was no possible way to pay for parking with spg points as the hotel had sold off the car park to another operator?!
That did not stop them taking the parking charge at reception though! The carpark itself is in any case overcrowded as at least half the spaces are used by a car hire company.
The hotel facilities should state "overpriced carpark only available for cash".
I am not intending to recommend this hotel.
April 25, 2013
Rated 5 out of 5 by Cathy Wonderful hotel and staff--Indoor pool superb
We loved everything about our stay. Our only disappointment was the setting. On the Athlone and Sheraton website, it talks about and shows photos of being on the banks of the Shannon River and the rolling green hills. You can't see either from the hotel.
May 3, 2013