Sheraton Heathrow Hotel

  • Heathrow Airport,
  • Colnbrook Bypass
  • West Drayton,
  • England
  • UB7 0HJ
  • United Kingdom
  • Map

Rooms & Rates

Close

Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Note: At this hotel guests 12 and under are considered children. Please adjust the number of adults and children as needed.
Please see room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Age Requirement Policy

Guests must be 16 years or older with photo identification to reserve a room.

Rated 3.3 out of 5 by 379 reviewers.
Rated 2 out of 5 by I Always Expect Something Different I've stayed at this hotel a countless number of times on my way from Prague back to the USA. Each time I stay there, I always swear it will be the last time. But, the great rates (for London, anyway) bring me back. The staff is always very nice, although they seem to have a high turnover, as I rarely recognize anyone there from a previous visit. That aside, they are usually very friendly. They always recognize my SPG status and upgrade me to the club level. Once or twice I was upgraded to a junior suite. They have done quite a bit of remodeling to the Link area as well as the bar and the restaurant. I've eaten at the restaurant and bar a couple times. It was good. Nothing outstanding, but you really wouldn't expect fine dining at an airport hotel anyway. My main issue with the property is the condition of the rooms and the common areas. The lounge is less than impressive, but the breakfast is OK. Evening snacks are less inspiring. The carpets throughout the hotel are stained, wrinkled, and the hallways generally have a pretty bad smell. The rooms are mostly the same. Old carpets, dingy furniture, and horrible insulation and air conditioning. While the noise from outside is kept out with no problem... it's the noise from adjacent rooms and the hallways that always wake me up. The doors to the rooms are very thin and there's usually a 1-2 inch gap between the floor at the door. I thought "mind the gap" is supposed to be for the tube, not my hotel room. I have read that they will soon refurbish all the rooms. Once that happens, I'll write another review but until then, this pretty much describes every stay I've had here over the past 7 years. To whomever reads these reviews, please take the following into account for your remodeling plans. 1) The A/C units are always a disaster and the air that comes out of them usually gives me a sore throat. 2) Someone needs to invest in a water softener for the property. The water there is so hard, you can't shower without itching afterwards. 3) Put some fabric softener in the wash. The towels and sheets are always so scratchy from the hard water, it's like fine sand paper. 4) Speaking of sandpaper... upgrade the toilet paper! 5) New doors so that you don't hear every single noise out in the hallway. 6) New carpets 7) Update the lounge and make it more comfortable and increase the offerings there. So there you have it. If you want a convenient location to Heathrow, that's in the SPG family, at a cheap rate... Well, then you're stuck here. Hopefully the remodel will bring some much need improvements! September 15, 2014
Rated 4 out of 5 by Good location This hotel had friendly staff who answered all queries efficiently but it can do with more staff at reception as they were all very busy all the time & the customer had to wait in a long time t bee seen September 23, 2014
Rated 5 out of 5 by Mr Paul Very Good Service, good service September 23, 2014
Rated 3 out of 5 by Heathrow Conference Staying at the Sheraton was very convenient because I attended a two day conference there. When I found out that those who drove in each day had got struck in traffic, then had to pay to park at the hotel, I was especially pleased I had stayed This is contemporary hotel with reasonable facilities except you only get 1 hour free WiFi in the lobby and they charge too much for extra services. The courtyard provided a place to take breaks and was large enough to get away from the smokers. The staff were fine but I did not get extra milk and coffee when I said there was no need to change the towels. September 15, 2014
Rated 4 out of 5 by Ideal for me Based in Belfast with a Regional office near Heathrow, the Heathrow Sheraton is in an ideal location. For me the difference is the staff who are extremely attentive. September 22, 2014
Rated 1 out of 5 by Worst Sheraton Ever I usually stay at Sheraton Heathrow Skyline (an excellent property) but decided, because of the lower rate, to give this a try, The property itself is tired and outdated. Breakfast in the executive lounge was barely edible.But my greatest complaint is staff responsiveness. All I wanted to do was buy a ticket for the shuttle bus to the terminal. There was a long line at the counter, seemingly caused by the fact that everyone had errors on their bill. The Starwood Gold/Platinum desk was unattended, and that staffer was tied up helping a colleague who couldn't seem to complete a transaction. When I asked her if I could simply buy a bus ticket I was somewhat rudely told that I needed to get into the queue. AND the conversation on the shuttle bus with other guests was about how poor the service was! September 17, 2014
Rated 5 out of 5 by Just a short stay but very good We were in transit. We arrived at 7pm and had to leave at 4am the next day. The checking in was easy, the shuttle both ways to the airport was on time and easy, the room was very comfortable. September 18, 2014
Rated 2 out of 5 by Came up short this time There were no SPG rooms left despite our early booking. Room we were given lacked one bedside light and the mini bar was empty. September 17, 2014
2 3 4 5 ... 14 next>>