Rated 1 out of 5 A lot to be desired
This Sheraton property is one of the worst I've stayed in over the course of my time as an spg member. The staff at the front desk is not very welcoming and there is no obvious order as to who is in line for check in/check out purposes. Second the property is completely run down and has been this way for some time. I have stayed at this location on more than one occasion and every time the room is uncomfortably hot each time but the staff is able to bring a fan at my request. The gym consists of old dated equipment which should be replaced. The pro I will say is the breakfast which requests were fulfilled without any trouble.
July 23, 2014
Rated 2 out of 5 by coolkidsdoit This club I don't want to join
We made a reservation at what we thought was close to Heathrow. Only the Hilton Terminal 4 is close, this is not. The next morning, a $40 pound cab ride later we got to T4. So bare that in mind.
Now back to the room, we booked into a club room as we wanted internet and club facilities but let me tell you, the club room in this hotel is like a canteen at a public school. Microwave heated frozen food is not canapes, and 4 tables in a stuffy room is not a lounge.
After seeing this we didn't DARE order off the room service or visit the restaurant, so we walked across the road to McDonalds which was far better than the club lounge experience. Oh and free WiFi. If you exist opposite that, you have to compete with that, if you can't compete on price, compete on service.
Was given a twin share room with 2x single beds after booking a club room with queen bed. Asked reception but they couldn't change it as they had run out of queen beds.
For the money, what an absolute joke.
July 3, 2014
Rated 3 out of 5 by thebutlers Airport Hotel
We have used this airport hotel for several years and our only SPG recognition is in the bar!
The Link is now down to 3 computers and guests only get 45 minutes a day of access time, barely enough time to do anything.
July 22, 2014
Rated 2 out of 5 by Kelvin84 Bad breakfast and staff service
The hotel has no staff empower to provide good service. I wait for 20mins to take back my luggages.
For breakfast, it tasted so bad that i cannot eat a lot. F&B Staff is not friendly to us and don't guide us to an unreserved table.
Above all, it is not a nice hotel.
July 21, 2014
Rated 2 out of 5 by Cadilac Mr. Miles
Below average Sheraton ,i will not stay here again .
July 21, 2014
Rated 1 out of 5 by ocdds worst SPG stay
we stayed at this hotel for one night on our way back to the US. I would not even give this place a 1/2 star- I do not know if SPG has visited this hotel, but I'm certain if they did, they would immediately take it off the SPG website!
First off, there is no bell boy- the concierge is the bell boy! An older gentleman who was working that night had to bring up our luggage and left the concierge desk unattended!
In the morning, we called up to have our luggage picked up, but no one showed up, and I had to hawl 200 pounds of bags by myself!
second, the decor and carpets are filthy- they have not been changed since the 1970's probably....we also ordered some food for my 5 year old daughter, but it took more than 1 hour, and she fell asleep hungry
There is also the constant stench of smoke from the main entrance, since everyone is smoking directly outside the front sliding doors
Room service is non existant-
I hate to be a tough critic, but as a SPG member, I have certain expectations, and this hotel is definitely not on par with what SPG stands for.
would never stay here again
July 20, 2014
Rated 3 out of 5 by Suzie46 Convenient, comfortable but dreadful check in
We first stayed here about 10 years ago. In that time the overall appearance and maintenance has improved greatly. It is very convenient for Heathrow and if not flying is near enough to London, with very reasonable parking fees, to stay for a night before driving into the city for a weekend. However, it has always been let down by check in. It is difficult because many guests do not speak english, but unfortunately most of the check in staff do not speak it well enough to solve problems and always seem to need help. When we checked in there were three staff but two were working together and their guest had to go out to the car park to bring in someone else, this took ages while they just stood there and the queue got very long. While we were finally checking in the desk clerk had to take a long phone call from an obviously unhappy guest, there should be a different number for this or more staff. It lets the hotel down.
July 18, 2014
Rated 3 out of 5 by mdjuk Bog standard hotel
Ancient tv. Paper thin walls with little sound insulation. Expensive for what you get.
July 19, 2014