Rated 5 out of 5 by Pab31 Great stay
Great location, everything according to plan. Close to main sites, also amazing breakfast with plenty of options.
September 29, 2015
Rated 1 out of 5 by Tetley26 Probably the Worst Starwood Hotel in the World??
I try to avoid staying a night at LHR but unfortunately it happens and this time back at this hotel. Why doesnt Starwood eliminate this property from the group. It is utterly rubbish...a 2 star motel excuse for a hotel and a brand. Got out of the taxi and tables outside covered in empty glasses, rubbish and cigarette butts everywhere....whoa nice. Staff at check-in - one person servicing maybe a line of 20 people. Waited 40 minutes. Room dark, window facing another wall. Bed ok. Shower no hot water. Dressed and left. Dreadful experience....again.
September 24, 2015
Rated 1 out of 5 by MathewsC887 Unprepared to meet guest expecations
I wouldn't recommend this hotel to anyone due to the fact that they do not have the guests best interest at heart
August 11, 2015
Rated 3 out of 5 by Ben2012 Hotel proximity
Hotel proximity and the dining options are the winners for this property. There is also a rental car service on site, should you choose to rent a car. Hotel Hoppa bus stops here, as well as the free public bus across the street from Heathrow (75/76/U3 for T3, 350 for T5).
Very large property so availability should not be a problem.
August 10, 2015
Rated 2 out of 5 by Dieg0 There are better hotels in the area
Service at this hotel is well below par. Front office staff take an awfully long time to check people in and out - seem oblivious to the concept of service. Restaurant staff are equally poor.
Room is comfortable, but shower has no power. Rest of the hotel is dated.
Fortunately, there are better hotels in the vicinity.
August 8, 2015
Rated 3 out of 5 by cc1e Parking Costs This Hotel My Loyalty Card
During a recent stay I remembered I hadn't told reception my car registration. I went to the reception and gave my details. He said "that's fine sir, thank you for the information. I shall only charge you for one night".
I thought, that's great customer service as I was staying for 3 nights.
Yesterday I received a £100 parking fine in the mail.
Will not be staying in a Sheraton hotel anywhere in the world from now on.
August 2, 2015
Rated 4 out of 5 by JBS56 Great location for airport arrivals/departures
Great service from staff at front desk as well as lounge and restaurant. Somewhat isolated from quality restaurants, sights and nightlife but ideal if you're looking for a smooth efficient way of accessing Heathrow. Only downside is the limited availability of free WI-Fi.
July 21, 2015
Rated 3 out of 5 by Bay47 My disappointment
In my travelling experience in different countries, Sheraton Heathrow is one of the few in its class that has not provided me with a bible to read. To travel light, I don't carry a bible when I travel, expecting to find one in my bedside drawer. Sheraton Heathrow was a big disappointment to me- next time I am in West Drayton, I will look specifically for a hotel that provides a bible.
July 20, 2015