Rated 5 out of 5 by Guillaume Very good experience
I have stayed in this hotel since 1996. And i have seen the improvements made. The lobby and restaurant areas are fresh and brand new. very refreshing and pleasant.
Most of the rooms have been refreshed and they are very quiete and cozy, and you get a good sleep. The hotel staff are very responsive, calm, courteous, well trained, especially Valentina or the food manager Enzo, or the Hotel manager Andrew. or his assistant.Food is lovely. Really, lovely.
Yes the Club lounge is bit tired but the food is freshly prepared and so much you can dine. The wine and spirits are of high quality.
An enjoyable stay where your expectations are met and your needs are answered.
I therefore, highly recommend this hotel.
February 27, 2015
Rated 5 out of 5 by Guillaume Another good stay at the Sheraton Heathrow
I stay at this hotel frequently. I would like to say that 90 pour cent of the time my stays are enjoyable. I really like the comfort of the room and the Club lounge where the food is really good and the wines too.
What i admire in this hotel is the professionalism of the Staff if you have an issue they will deal with it, they are proactive and very efficient when it comes to service recovery. The employees at the front desk are smart, and welcome you back using your name. Some of the staff are still unsure about SPG privileges , and it is due to the fact that these privileges do change often.
For example now, every spg member who book directly with SPG ids offered complimentary internet. So i do recommend that you join SPG and also that you book directly with Starwood hotels. Otherwise you will not get free wifi in your room.
As a platinum member i have been offered a suite upgrade in other hotels, but not at the sheraton heathrow yet. To be honest, i dont really care but i do love the sweets and wine that i sometimes get on arrival in my bedroom with a handwritten note by the management. It makes you feel like you are not just a number, it makes you feel valued.
March 16, 2015
Rated 1 out of 5 by OccasionalGguest Worst Sheraton stay ever
After working late on a business trip to London, I checked in to this hotel around midnight, knowing that at most I could only sleep for a few hours, because I had to be at the airport by 5:30 a.m. the next morning.
The common areas as well as my room were pretty shabby, but I figured it didn't matter because I would only be there for a couple of hours. When I got to my room, it was unpleasantly hot, so I turned down the thermostat all the way. After an hour or so of doing e-mail, the room hadn't cooled off, so I opened the window as well.
When I went to brush my teeth before going to bed, I had a surprise: no matter how I adjusted the faucet, I only got hot water. Well, it won't kill me to brush my teeth with hot water...
I slept for a few hours with no blanked because even with the window open, the room was uncomfortably warm. When I woke up, I got a big surprise: like the sink, the shower only had hot water. It was a little bit short of scalding, so I gritted my teeth and took the shortest, hottest shower of my life.
Final indignity? The hotel added a 1 UK pound donation to UNICEF to my bill without asking me.
There are other airport hotels around Heathrow, and on my next visit, I will definitely visit one of them rather than this one.
March 1, 2015
Rated 4 out of 5 by Flyingtailor Quick stay
Arrived very early for a 5 hour stay when checking in computers where down but the service was great as prior stays. And again the valve per dollar spent at this hotel is unbeatable.
February 17, 2015
Rated 5 out of 5 by MrBonar F&B Team are World Class
Hard to fault the facilities and location. The dining experience is truly world class. The spa is one of the best I have ever experienced. Staff in the F&B department are some of the best I have had the pleasure to come into contact with at any hotel anywhere in the world.
It was extremely unfortunate that my one request for a wake up call was not handled as discussed, resulting in a missed flight and important personal meetings in London having to be cancelled.
March 12, 2015
Rated 2 out of 5 by HawaiiSamurai Obvious Improvement
To be fair, I have stayed in this property many times. And, I have never had a great experience. But, the hotel is improving - especially in terms of customer service. Although the property is still badly in need of renovation, this last stay was by far my best ever. The only negative was that the plates for the breakfast buffet were not clean. Otherwise, the stay was acceptable for an airport hotel.
February 19, 2015
Rated 5 out of 5 by Flyingtailor Great Value my reason for rating 5 star
Airport hotels are not the best hotels but for the money paid this hotel met all my needs. Rooms are clean and neat. Staff very pleasant. I have reviewed this hotel before and I think for a London Airport hotel this is great for money paid.
March 29, 2012
Rated 4 out of 5 by Shaun411 a very pleasant stay, but No SPG Benefits
i was very pleased with the changes made at this hotel. The rooms were well appointed and my stay was very comfortable. My sole complaint was that I was not acknowledged nor offered any SPG benefits upon checkin. I stayed 3 nights.
January 25, 2015