Rated 4 out of 5 by John44 Convenient to Heathrow
We stayed one night for a layover. Very efficient connection to airport thru hotel shuttle. Nice facilities and very comfortable beds. We appreciated having an American electrical link in the room, e.g...many devices needed charging!
Wish wifi was complimentary in room!
December 6, 2014
Rated 1 out of 5 by sandeepchandel Responsiveness of the stff
I have stayed at the hotel 4-5 nights over the last few months and the stay has been fine - as expected of a Sheraton property. However the responsiveness of the staff at the front desk, I must report, is terrible. WHile checking in and also following up for a copy of the folio, I have not been able to get in touch with the staff at the fron desk. Infact, when requested to speak with the duty manager, there was no response. Can you please help?
December 4, 2014
Rated 4 out of 5 by Michel114 Great value
The hotel met all my expectations for a business hotel near the airport. I had booked an early arrival but found that my room was not available at my arrival. I had to settle for 2 single beds instead of a queen sized bed. There is a good restaurant, which is very convenient. The front desk staff I encountered was generally not very sympathetic and the concierge was often not at his desk. My sleep was affected by my next door neighbor who constantly slammed his door at all hours of the night. I realize this is not the hotel's fault per se but a room door should not be able to slam like that. Otherwise, I enjoyed my stay. The proximity to the airport is very handy and only 5 Pounds via the Hoppa shuttle.
November 28, 2014
Rated 4 out of 5 by Brummiesabroad Good airport hotel
Stayed here the night before flying, using the hotel Hoppa bus which takes you literally right to the door under a canopy. I was advised at Heathrow to use the free local bus but was glad I didn't as the stop isn't as close I was told and I would have got soaked both getting there and back. Worth paying for the Hoppa.
The hotel is good, my room I thought was a little old fashioned, but spotlessly clean, a very comfortable bed and a good over the bath shower. The TV was poor though, very old, not flat screen and had to be encouraged to react to the remote, very slow. There was no free wifi, a must nowadays, even for those of us who are older customers. I find this surprising as even the budget chains offer free wifi as part of your stay automatically these days. Also my room did not have double glazing, not a problem for me, but others may find the roar of the planes taking off disturbing when trying to sleep. The planes did stop around midnight though, but not a lot of help if you're trying to catch some sleep during the day.
I ate in the bar on the evening, burger and chips, cooked fresh, piping hot, a big portion and absolutely delicious. Not cheap but good value. Drinks are a little expensive but you expect that in most hotels.
Continental breakfast was included in my deal and was plentiful and good quality. For a very small extra (less than two pounds) you could have full English, a bargain if you can eat that much!
I enjoyed my stay.
November 24, 2014
Rated 5 out of 5 by denny very convenient location for our travel needs
needed to be at heathrow very early, this hotel was minutes away. great place to stay the night before our travel.
May 8, 2013
Rated 5 out of 5 by Cardigan Excellent place to. Park, stay and fly
Very welcoming staff at reception. Easy to park. Very comfortable room. Hotel/airport service very easy to use
November 22, 2014
Rated 4 out of 5 by ocanoa good 4* hotel convenient for travellers
This is a good 4* Sheraton hotel in Heathrow area. The hotel needs some renovation in some areas but it is overall fine. The quality of beds and pillows is very good. The breakfast is comprehensive although the quality of food could be better.
November 21, 2014
Rated 4 out of 5 by Bingodog Basic but good
If you need to stay overnight at Heathrow, this hotel can be a rather inexpensive solution. Mind you, it's not a luxury destination. Facilities are good, but not excellent. There's a gym with enough machines to keep you busy for hours, and a bar and restaurant. For Platinum member and club room guests there's a lounge with breakfast in the morning and basic snacks and drinks in the evening. I've stayed here a couple of times, and I would definitely go back, depending on the price. Don't set your expectations too high, and you won't be disappointed. Hotel is easy to get to also by public transport, which is free around Heathrow.
December 4, 2012