Rated 1 out of 5 by JJW2 A lot to be desired
This Sheraton property is one of the worst I've stayed in over the course of my time as an spg member. The staff at the front desk is not very welcoming and there is no obvious order as to who is in line for check in/check out purposes. Second the property is completely run down and has been this way for some time. I have stayed at this location on more than one occasion and every time the room is uncomfortably hot each time but the staff is able to bring a fan at my request. The gym consists of old dated equipment which should be replaced. The pro I will say is the breakfast which requests were fulfilled without any trouble.
July 23, 2014
Rated 4 out of 5 by Bimbol Enjoyed my stay
The check-in process was hassle-free considering I had just arrived the UK after a 6-hour flight. The room was spacious and the bed was sooo comfortable with fluffy pillows.
July 29, 2014
Rated 5 out of 5 by bonjeh hotel meets needs, very well.
booking was easy. reviewing the booking was well received too. spg status well recognized and indeed applied in a most positive manner. staff were well mannered and helpful. food was good. only thing food needs to improve. more options. also add soup to buffer.
July 28, 2014
Rated 2 out of 5 by boomerang52 For a recognised group hotel this was not the best
Disappointed to say the least. the air conditioning failed in the room on a hot night. Hotel is needing some tlc looks old and worn out including the club room where even the tables there were delaminating and marked. and please make showers proper ones not baths that are so high one needs to have a pole vault to get in the shower.
July 26, 2014
Rated 1 out of 5 by Jackie270000000000 dislike reception
Reception check in is slow and they closed two times right before I walk up to check in. During check in they let starwood preferred walk up with priority.
Then when I use the preferred for checkout they ignore and let others go first.
At checkout 1st person could not sell me ticket for bus. Go to concierge - he couldn't sell using CC / back in line for 3rd person.
In short closing in front of me and giving me run around for no reason.
July 24, 2014
Rated 2 out of 5 by coolkidsdoit This club I don't want to join
We made a reservation at what we thought was close to Heathrow. Only the Hilton Terminal 4 is close, this is not. The next morning, a $40 pound cab ride later we got to T4. So bare that in mind.
Now back to the room, we booked into a club room as we wanted internet and club facilities but let me tell you, the club room in this hotel is like a canteen at a public school. Microwave heated frozen food is not canapes, and 4 tables in a stuffy room is not a lounge.
After seeing this we didn't DARE order off the room service or visit the restaurant, so we walked across the road to McDonalds which was far better than the club lounge experience. Oh and free WiFi. If you exist opposite that, you have to compete with that, if you can't compete on price, compete on service.
Was given a twin share room with 2x single beds after booking a club room with queen bed. Asked reception but they couldn't change it as they had run out of queen beds.
For the money, what an absolute joke.
July 3, 2014
Rated 3 out of 5 by thebutlers Airport Hotel
We have used this airport hotel for several years and our only SPG recognition is in the bar!
The Link is now down to 3 computers and guests only get 45 minutes a day of access time, barely enough time to do anything.
July 22, 2014
Rated 2 out of 5 by Kelvin84 Bad breakfast and staff service
The hotel has no staff empower to provide good service. I wait for 20mins to take back my luggages.
For breakfast, it tasted so bad that i cannot eat a lot. F&B Staff is not friendly to us and don't guide us to an unreserved table.
Above all, it is not a nice hotel.
July 21, 2014