Rated 2 out of 5 by HawaiiSamurai Always Disappointing But No Better Option at Heathrow
I have stayed in the Sheraton Heathrow Hotel more times than I would care to admit. And, it is always disappointing. In fact, those of us who are regulars sometimes joke about it in the Lounge. However, at least there is a lounge. And, the breakfast in the restaurant is of acceptable quality. But, I just can't help wonder why Starwood doesn't step-in and open another property at Heathrow. It would be a welcome site for battle-hardened SPG travelers who travel frequently into and out of Heathrow. And, the competition would almost certainly increase the standards at the other two hotels. My recommendation: Fly into and out of City if feasible. That way, you can stay at the Aloft, which is of much better quality than this property.
August 12, 2014
Rated 2 out of 5 by SM25 Overall unimpressive
My stay was short, and completely underwhelming. A Taxi from T5 to the hotel is $40 USD-- completely negating the cost savings of staying somewhere close to the airport. I have a certain expectation of SPG properties and this failed in every way. The hotel was poorly maintained-- stained carpet in the hall, poorly insulated rooms, and inattentive staff. During my stay, the hotel gave another set of guests my room key on accident and I was awoken by a group of strangers in my room. I do not recommend this hotel to anyone looking to stay in the Heathrow area.
August 11, 2014
Rated 2 out of 5 by camelford376 Sheraton Heathrow rooms need refurbishment
Hello, has anyone looked at the rooms at the sheraton Heathrow lately? Who owns the property? Stained carpets, peeling wallpaper, broken closet door etc. greeted me in the second room I was given. the first was completely unacceptable to me as a woman traveling alone. A tiny, suffocating room on the ground floor next to the parking lot. I had asked initially when I checked in what the cost difference would be for club level and was told there were no club level rooms available. When I complained to a second person about the room and my safety concerns I was given the choice of rooms at a higher level. I ended up on the club level anyway.
August 4, 2014
Rated 1 out of 5 by Shane34 Poor
The breakfast was amazing but apart from that the hotel is very very poor. The carpet in our room was badly stained all over and needs to be replaced, there was no baby cot they we could book and the staff had to idea about local buses because they only wanted to pump there own expensive option. The website is also misleading about how easy it is from the airport.
August 11, 2014
Rated 5 out of 5 by pb48 Layover convieniance
I needed a room for a layover prior to an international flight. Getting there was easy once I found someone who knew the process. The room was quiet!!!!, food was good though expensive, getting back to the airport a snap. I would recommend it without question.
August 11, 2014
Rated 2 out of 5 by Phoenixtraveler I was disappointed.
I was dismayed that my only choice for a meal upon my very late checkin was room service. I understand the additional service fee on top of limited and overpriced food choices, but a 3 GBP charge for the tray the good was served on? That seems unreasonable and capricious.
August 10, 2014
Rated 1 out of 5 by nf9999 NASTY RUDE EMPLOYEE
I would NEVER EVER recommend this hotel! The rude nasty employee that checked me in was pompous, made me wait to get a handicapped room, and did everything to do to make me wait as long as possible.
August 7, 2014
Rated 4 out of 5 by mester close to airport
Nice place to stay close to airport.
August 9, 2014