Rated 5 out of 5 by captainjetairways Excellent Hotel
I think this is the best hotel in Brussels with a great staff making my stay an enjoyable experience every time when I check in. Would like to mention here Mr. MANSEY - he did my room service many times and was a brilliant help and such a wonderful person. Will definately stay here with my family when I am on holiday.
December 10, 2013
Rated 5 out of 5 by Ramon25 Club Lounge
The facility that I appreciate the most is the club lounge. The service has improved tremendously and I want to acknowledge the excellent service and attention of Manssy the person supporting the clients at the room service and the club lounge.
December 10, 2013
Rated 5 out of 5 by Beauty Excellent Choice
This hotel has very remarkable features: firstly, the staff and the service they offer. Secondly, the privileges offered by the hotel meet the highest standard of a five star hotel. It is clean, the rooms are comfortable, and one call solves any problem. Finally, it's proximity to the airport, makes travell and stopovers more simple. I love Brussels and the Sheraton hotel as a connecting point.
December 8, 2013
Rated 5 out of 5 by Businessman80 The definitive Home Away From Home
I stayed at this hotel 70+ nights in 2012. After a few more stays in early 2013, I didn't return until Oct 2013 (had a travel apartment in the interim - nothing to do with hotel#. When I returned EVERY person on the staff remembered me BY NAME. And I know their names (Manssy, Taufik, Driss, Crystal - pardon misspelling). Without interfering with my working at the hotel, they offer comfortable and casual service every time! Thanks!!!
December 4, 2013
Rated 5 out of 5 by JLuke Check out the Club Lounge
Over the last three months I have stayed multiple nights at the Sheraton Brussels Airport. Each of my stays have far exceeded my expectations. As billed, the airport is mere steps from the hotel, the rooms are spacious and the staff friendly. One individual that truly sets the hotel apart is Manssy in the Club Lounge. Manssy has been more than willing to go above and beyond to meet my needs and has been a pleasure to speak with during my many stays. The Sheraton Brussels Airport is a fantastic and convenient hotel…and be sure to upgrade to a Club Level Room.
September 26, 2013
Rated 5 out of 5 by annan Outstanding helpful staff
Our airline, which cancelled our flight at the last minute put us up at this Sheraton. We weren't expecting much but were happily surprised by the beautiful, large, well equipped rooms and the good food in the restaurant.
But most memorable was the empathetic and extremely helpful staff when we had a medical incident. They did over and above what I expected and it all turned out well.
November 20, 2013
Rated 2 out of 5 by BSF2012 Hotel motto: No we can't
Good, comfortable airport hotel, with some issues including staff not willing to help. I purchased a package which included high speed internet. I was given a room in which I could not get any wi-fi signal. I did not bother too much, since I was only staying overnight and always took for granted that upon check-out the extra paid for the non-working wi-fi would be discounted to the bill. Unfortunately, the staff at the reception kept sayng they were sorry but nothing they could do about it!!!!! This is way incompatible with the usual high standards of Starwood hotel service, or with any decent customer-oriented business.
May 16, 2012
Rated 5 out of 5 by Cbeling Brussels
The facility was an excellent choice for business with access to the airport and train station. It had a great fitness facility which is a priority of mine when I travel. An employee named Manssy was particularly attentive in the Executive Suite and provided excellent service to me and my business partner.
May 28, 2013