Rated 4 out of 5 by RobertN Excellent except for check-in
This hotel was included as the final stay in a S America / Antarctica cruise package. Beautiful room and grounds, really good breakfast.
The downside was that check-in took ages. No doubt due to the large numbers arriving together - but we have been on a trans-US coach trip where keys were handed out on arrival in each hotel without delay - this could have been done. When we reached the receptionist, we were told our room wouldn't be ready till 2.00 - so we used the pool.
This glitsh was compensated for on the 2nd day when we were allowed to keep our room till 1.30, the time of departure for the airport.
February 28, 2014
Rated 1 out of 5 by bevo Disgraceful arrogance and rudeness
Despite the fact that we had booked and paid for our two day, late departure reservation two months in advance, the hotel refused to honor our reservation with no explanation and tried to force us to use a hotel far away and much inferior in amenities. This reservation was for March 7 and 8, 2012.
April 13, 2012
Rated 2 out of 5 by FrequentTravler123 Hotel has dropped in standards
The hotel was currently undergoing repairs / rennovation. This was not announced prior to my stay or I would have chosen another hotel. The noise in the lobby was deafening and unbearable! The rooms are tired and in need of updating and refreshing. The outside pool areas were the best feature of the hotel and the saving grace for the facility at this time. I will not stay in the hotel again until work is completed and rooms are refreshed. Currently, the rooms have that "old, lived in smell" and the property just feels old.
February 27, 2012
Rated 4 out of 5 by Calibea This hotel has a very convenience Looby
If you have to work in Chile, you can hold meetings in the lobby with privacy an confortability. The atention of the staff is great.
February 9, 2014
Rated 3 out of 5 by Lazza This hotel's Old Wing needs complete upgrade
Unfortunately upon late night arrival we were provided with a very unsatisfactory room.
As a Lifetime Gold member, i would have expected that more attention would have been given to place us on the Starwood Preferred floor upon check in.
Fortunately the hotel's management provided us with a room change the next day and some complimentary service to make up for the discomfort.
February 6, 2014
Rated 5 out of 5 by BobandDiann Exceeded all expecations
We had an unexpected delay in our departure from Santiago after a cruise so we arrived at the Santiago Sheraton a bit flustered and upset. The front desk staff met us with smiles and offers of 'anything we can do to help' which instantly helped believe our nervousness. The entire facility was decorated beautifully and spotlessly clean. Our room was lovely and offered linens of high quality and a bed conducive to a good night's sleep. We ate a very tasty buffet breakfast in the outdoor restaurant and returned for afternoon drinks and snacks...perfect! In the evening we enjoyed the toasty fire pits located by the pool area - what a lovely way to end the day. I must say that as wonderful as the facility was, the staff was even better.
December 30, 2013
Rated 5 out of 5 by Efrain45 Excelent Hotel and warm attention
It is always nice to visit Santiago and stay at this great hotel because of its services and very warm and helpful people in all areas, great and plenty of choices breakfast also.
February 6, 2014
Rated 4 out of 5 by globalicon Sheraton Santiago
This is a great hotel located in Providencia, not to far from Santiago's downtown. Its in the nicer areas of town. Usually staying only at SPG hotels, It met my Starwood standards. The same quality of service and amenities you find at other top starwood brands, youll find here. Considering how expensive Santiago is, if you use your cash and points you get a great deal.
Internet is NOT free, parking is free I think. Also, make sure to use the black limo's in front of the hotels since they are more expensive. Just tell the bellman to get you a taxi or just wait for one down the hill they always come by.
Use the concierge to its fullest, have them call any of the local restaurants or local area attractions for you. Save yourself the money and trouble. The pool and restaurant area was amazing, great atmosphere it really felt like a tropical resort. Food is overpriced, but I just enjoy the sunny weather and ambiance.
February 8, 2012