Rated 1 out of 5 by maximini poor service even poorer amenities
This hotel has few normal amenities. For instance we had no toilet paper for haft a day and no kleenix for 2 days. They didn't mention that the club room was closed and the one in the adjoining building charged for wine and had few snacks and snooty servers.
December 7, 2013
Rated 4 out of 5 by Eleonora Nice,but needs remodeling
The hotel is nice,but needs remodeling,carpet in our room had spots,old,even so,staff is very friendly,helpful,overall,positive experience..
December 1, 2013
Rated 3 out of 5 by Marcelo51 Sheraton en Chile
Malas instalaciones, wifi no llega a todas las habitaciones, si tiene tablet NO SE HOSPEDE
November 30, 2013
Rated 1 out of 5 by bevo Disgraceful arrogance and rudeness
Despite the fact that we had booked and paid for our two day, late departure reservation two months in advance, the hotel refused to honor our reservation with no explanation and tried to force us to use a hotel far away and much inferior in amenities. This reservation was for March 7 and 8, 2012.
April 13, 2012
Rated 2 out of 5 by FrequentTravler123 Hotel has dropped in standards
The hotel was currently undergoing repairs / rennovation. This was not announced prior to my stay or I would have chosen another hotel. The noise in the lobby was deafening and unbearable! The rooms are tired and in need of updating and refreshing. The outside pool areas were the best feature of the hotel and the saving grace for the facility at this time. I will not stay in the hotel again until work is completed and rooms are refreshed. Currently, the rooms have that "old, lived in smell" and the property just feels old.
February 27, 2012
Rated 5 out of 5 by Tincho79 Excelente hotel
Un hotel excelente, muy bien ubicado, cerca de oficinas y centros comerciales.
November 14, 2013
Rated 5 out of 5 by Lanie10 Staff is excellent
I've stayed in this hotel many times. It is a comfortable, clean home away from home! The pool is beautiful. Above all, the staff is incredible. They go out of their way to be sure I have everything I need and that everything is working properly. Everyone is very friendly. I feel I'm leaving good friends behind when I leave. Also, the location is great. It is close to lots of good restaurants, shopping and near the subway. I think the hotel is outstanding.
November 8, 2013
Rated 4 out of 5 by globalicon Sheraton Santiago
This is a great hotel located in Providencia, not to far from Santiago's downtown. Its in the nicer areas of town. Usually staying only at SPG hotels, It met my Starwood standards. The same quality of service and amenities you find at other top starwood brands, youll find here. Considering how expensive Santiago is, if you use your cash and points you get a great deal.
Internet is NOT free, parking is free I think. Also, make sure to use the black limo's in front of the hotels since they are more expensive. Just tell the bellman to get you a taxi or just wait for one down the hill they always come by.
Use the concierge to its fullest, have them call any of the local restaurants or local area attractions for you. Save yourself the money and trouble. The pool and restaurant area was amazing, great atmosphere it really felt like a tropical resort. Food is overpriced, but I just enjoy the sunny weather and ambiance.
February 8, 2012